What is Ticket Exchange?
Ticket Exchange is the Club’s official online resale platform which gives Season Ticket Holders and Premium Members the ability to sell their designated seat at face value to a One Hotspur Member to buy (or other supporters if the game goes on General Sale) for any Premier League home fixture they are unable to attend.
A selection of General Admission and Premium seats will be listed on Ticket Exchange including a number of single seats. Premium seats listed on Ticket Exchange will also include access to the seats' respective lounge and a complimentary food offering.
Seats continually become available across the stadium on Ticket Exchange with Season Ticket Holders and Premium Members able to list their seat right up until four hours before kick-off on a matchday.
Read more on buying and selling a ticket via Ticket Exchange below ↓
Buying a seat via Ticket Exchange
One Hotspur Members can check ticket availability for fixtures currently live on Ticket Exchange, by simply;
- Logging in to their e-ticketing account
- Clicking on the fixture they would like to purchase a ticket for
- Click Ticket Exchange
For Members that purchase a ticket via Ticket Exchange, the seat details will automatically be loaded onto their Stadium Access Card upon purchase. Tickets purchased via Ticket Exchange are strictly non-refundable.
Selling a seat via Ticket Exchange
Season Ticket Holders and Premium Members can list their seat for resale for ANY home Premier League match.
Seats which are listed for resale will then be made available to One Hotspur Members ahead of each fixture date.
To list your seat for resale on Ticket Exchange, follow these instructions;
- Login to your eTicketing account →
- Click ‘My Account’ which should appear in the top right hand corner of your screen
- Under ‘Ticketing’, choose ‘Manage Tickets’
- Select the fixture that you're unable to attend
- Select the seats that you wish to list for resale from those available from within your network
- Click 'Sell Tickets' - you'll be notified by email once your ticket has been purchased
If you are an 1882 Season Ticket Holder, you can also list Domestic home Cup tickets for sale using this service. Any listed seats will be released for sale on a date to be decided by the Club.
Our Ticket Exchange and Ticket Share systems will NOT operate for any home European Cup matches. Supporters on our Cup Scheme who are unable to attend a European home match can request a refund up to 7 days prior to the match.
Tickets will be listed for sale at face value plus a £4.50 admin fee, to be paid by the purchaser of the ticket, and will be issued as an e-ticket so no other booking or postage fees will apply.
What if I change my mind?
A ticket can be removed from Ticket Exchange by the Season Ticket Holder at any point until it is sold. Once the seat has been purchased on Ticket Exchange, your Stadium Access Card will be deactivated for this fixture. To take advantage of Ticket Exchange, Season Ticket Holders must log into their e-Ticketing account to list for sale. If you wish to list a family member’s seat for sale, you must be at Managed Level within ‘My Network’.
What happens if my seat sells?
If a seat sells, Season Ticket Holders will be notified by email and will receive a credit of the ticket face value into their e-Ticketing account. The credit from the sale will be deducted from the cost of your Season Ticket renewal for the 2020-21 season or the funds can be withdrawn throughout the season using our Cashback service during allotted timeslots.
If you are an 1882 Season Ticket Holder that has sold your ticket via Ticket Exchange, you will receive the following credit amounts depending on match category: Cat A (£98)/B (£95)/C (£80), with credit amounts for domestic cup ties confirmed on a game-by-game basis.
Ticket Share is our second method for Season Ticket Holders to transfer their tickets for a specific fixture.
Ticket Share allows Season Ticket Holders to gift their ticket to any individual within ‘My Network’ via your e-Ticketing account at no charge. You may list a maximum of 20 individuals within ‘My Network’.