Respect our neighbours
Please ensure you use one of our many toilets located across the stadium campus before heading home. Should you require use of a toilet after leaving the stadium, the Club has installed public toilet blocks throughout the local area where we have identified a need.
Public toilets are available at the following locations. To locate each one, use the What-3-Words location website and use the reference below:
- Park Lane (Bonus.Scar.Sushi)
- Tottenham Green (Minlite.Slowly.Stop)
- Whitehall Street (camps.goods.marble)
- Willoughby Lane (Locked.Probe.Entire)
As you are arriving at or leaving the stadium, please be considerate to our neighbours. Information on our recycling bins located around the stadium will help ensure you correctly dispose of your waste.
The Club treats anti-social behaviour seriously and expects all supporters to treat everyone with respect.
If you witness any of the following, please send a text anonymously to 07537404821 - within your message please identify the location in which the bad behaviour is taking place (BLOCK, ROW, SEAT) in order for the safety officer to view the incident via the extensive cameras around the stadium, a team may also attend:
- FOUL (language & behaviour)
- ABUSE (abusive behaviour)
- RACISM (racist chanting & shouting)
- SEXISM (sexist comments or chanting)
- HPH (homophobic chanting)
- DRINK (drinking alcohol in view of the pitch)
- SMOKE (smoking in the stadium)
- STAND (persistent standing)
- PYRO (use of or intended use of any pyrotechnic or smoke bomb)
- Other (please specify)
These messages are monitored during a match and reported to the stewards in the corresponding areas and appropriate action will be taken.
After a match, we value feedback which helps us improve the stadium operations for the next match, to make suggestions for improvement, please head to our: Feedback form.
Use of lifts
Stewards may restrict access to lifts to ensure those on our Disability Access Scheme and those with limited mobility. If you have applied for and been issued a white Lift Access Card or have a yellow Access Scheme card, please ensure you bring it with you. Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity. We thank you for your co-operation with our stewards on this matter.
There have been incidents of smoking in the toilets. Please note there is no smoking or use of e-cigarettes permitted anywhere across the stadium campus.
Help us recycle
The Club is dedicated to minimising the environmental impacts of all our activities. You can help us ensure all waste is recycled by simply choosing the right bin when you dispose of your rubbish. Throughout the concourses, you will find two different bins at each location – one is for General Waste, the other for Dry Mixed Recycling.
This is your home – please treat it with respect.