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Inside the stadium

The stadium has nine floors – Levels 1, 2, 4 and 5 are accessible to our general admission fans.

Our stadium has prided itself on creating the ultimate matchday experience, providing fans the ability to visit all areas and places of interest regardless of where you are sitting. 

Around the concourses are areas for pop-up experiences, including promotions and competitions, Legend appearances and other selected entertainment.

 

Lift Policy

Use of lifts is restricted to those who are on our Disability Access Scheme or possess a Lift Pass.

Access to lifts for all other fans will be at the discretion of stewards should there be available capacity.

Food and drink

Our 60 food and drink outlets serve a wide range of delicious food. We are taking our inspiration from London’s vibrant street food market scene and provide a range of diverse menus along with traditional fan favourites.

Make the most of the experience by arriving early and staying longer so that you can enjoy our wide range of food and drink options.

You are welcome to take your food and non-alcoholic drink to your seat in the bowl to eat and enjoy.

Fans are advised not to bring their own food into the stadium due to issues of provenance, safety and rubbish generated. Discretion will be shown by stewards, however, in relation to snacks, in particular children’s snacks. We appreciate this is not a clear-cut policy but allowing discretion means we can be more flexible in your interests. Kids Meal Deals are available.

Drinks of any kind, including water, may not be brought into the stadium in line with all safety advice that relates to major events. This also applies to empty bottles with lids that can be filled and thrown. 

Face coverings will be worn by catering staff with touchpoints regularly sanitised.

Cashless payments

We are proud to have a fully cashless stadium for increased speed of service and improved hygiene.
Payments can be made using the following methods:

  • All major contactless debit and credit cards - the payment limit is £100
  • Mobile and wearable payment, including Apple Pay and Google Pay - this method supports high-value contactless payments

To learn more about the new measures that will be in place, please see our Matchday FAQs.

Increased hygiene

Additional hand sanitiser stations have been installed throughout the concourses that we encourage fans to use, as well as in all washrooms. We also encourage fans to bring their own hand sanitiser with them if possible, in bottles no larger than 50ml.

Enhanced cleaning measures – including infection control fogging, electrostatic spraying and disinfecting – will be taking place pre, during and post-event.

Etiquette

 

We kindly request fans take note of the following etiquette:

  • If seeking to pass another spectator on the same row in order to access or leave your seat, please observe the ‘brush past’ safety etiquette - turning away from other fans when passing them - to reduce face-to-face contact.
  • If you do need to leave your seat at any stage, please wait for a clear gangway
  • Observe respiratory etiquette - always cover your mouth and nose if needing to cough or sneeze
  • Avoid passing a ball directly to a player if it leaves the field of play
  • Follow any instructions or requests given to you by stewards or other stadium staff to ensure the stadium is carefully managed for everyone’s safety

Furthermore, all attendees MUST occupy their allocated seat when in the stadium bowl and should not relocate to any other location in order to sit closer to friends or family.

The aisle seats in every row will be removed from sale to facilitate safe passing on the gangways.

The aisle seats in every row will be removed from sale to facilitate safe passing on the gangways. 

Safeguarding


If you have concerns for your safety or the safety of others around you, please speak to one of our stewards (who will be wearing high visibility jackets). They report directly to the stadium Safety Team and are able to access specialist assistance quickly if required.


Please note that children under the age of 14 must attend under the care and supervision of a responsible adult for the full duration of their time in the stadium. This is to ensure their wellbeing and safety.

Young people (age 14-18) are permitted to attend unaccompanied. However, should the need for help arise, our stewarding team will be available to respond under the guidance of the matchday safety team.

 

Attending with Children


All supporters who enter the stadium are required to have an individual ticket and seat. For avoidance of doubt, this includes babies in arms. For Under 18s who do not have a compatible mobile device to which they can download their digital tickets to, then please refer to our Digital Ticket FAQs for further guidance.

Lost children

All children under the age of 14 must be accompanied by a responsible adult. However, if you become separated from your child, please notify the nearest steward immediately, providing as much detail as possible (name, age, appearance, place last seen).


If attending with a child, we strongly recommend that they wear a wristband that can be collected from one of our Fanbassadors upon arrival. These should be clearly marked with the adult’s name, contact telephone number and seat location.


We also suggest that you agree clear meeting points both inside and outside of the stadium, making clear to your child that, if you become separated, they should approach nobody other than a steward.

Baby changing

Baby Changing facilities can be found in the Changing Places unit within the Tottenham Experience.

Push chairs

There are no facilities within the stadium for storing push chairs.