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Inside the stadium

Staying in one place

Our stadium has prided itself on creating the ultimate matchday experience, providing fans with the ability to visit all areas and places of interest regardless of where they are sitting.

During these extraordinary times, we have had to segment the venue to enable staggered arrivals and departures of different areas.

This unfortunately means there will be no free flow within the stadium and fans will be restricted to their designated area.

Please be assured that you will find food and drink outlets, toilets (including accessible toilet facilities) and First Aid rooms within any area of the stadium in which you are located.

Social distancing

At Tottenham Hotspur Stadium, we are fortunate to have bright and spacious concourse areas that allow for social distancing.

We shall nonetheless ask that you please take note of the clear signage and floor markings as you move around, enabling you to keep your distance from others.

Regular PA announcements will remind fans of their social distancing obligations. Our digital screens within the concourses will not be showing any football content that may encourage fans to gather and will only be showing useful instructional content around social distancing.

Lift Policy

A maximum of four people, one of whom will be a steward, are permitted in our lifts.

Use of lifts is restricted to those who are on our Disability Access Scheme or possess a Lift Pass.

Access to lifts for all other fans will be at the discretion of stewards should there be available capacity.

Food and drink

As social distancing measures will be in place, with resultant reduced staff numbers across our outlets, our hot food options will consist of quick-serve items, including our usual matchday fan favourites

Food and non-alcoholic drink can be consumed in the bowl. Alcohol must be consumed at one of the additional seating areas provided in our concourse areas, as per our licensing agreement. Alcohol must not be consumed standing or within the stadium bowl.  

Catering staff will take food and drink orders from supporters located in our accessible areas and bring their order to them.

Face coverings will be worn by catering staff with touchpoints regularly sanitised. Food will be served boxed with pre-wrapped cutlery.

Matchday programmes

All match attenders will receive a digital copy of our matchday programme free to download onto their mobile device and read ahead of kick-off, including all the usual exclusive interviews and features.

Although we are offering a digital programme to reduce social contact where possible, a physical copy of the programme will still be available to purchase on the day for the collectors amongst you. 

Cashless payments

We are proud to have a fully cashless stadium for increased speed of service and improved hygiene.

Payments can be made using the following methods:

  • All major contactless debit and credit cards – the payment limit is £45
  • Mobile and wearable payment, including Apple Pay and Google Pay - this method supports high-value contactless payments

Increased hygiene

Additional hand sanitiser stations have been installed throughout the concourses that we encourage fans to use, as well as in all washrooms. We also encourage fans to bring their own hand sanitiser with them if possible, in bottles no larger than 50ml.

Enhanced cleaning measures – including infection control fogging, electrostatic spraying and disinfecting – will be taking place pre, during and post-event.

Etiquette

Although our seating plan will ensure fans are spaced appropriately to allow social distancing within the stadium bowl during the match, there will inevitably be times when fans unavoidably come into close proximity with each other.

Our Code of Conduct specifies the steps that fans can take to respect the health and safety of themselves and others in these situations.

We kindly request fans take note of the following etiquette:

  • if seeking to pass another spectator on the same row in order to access or leave your seat, you should ensure your back is turned as you pass in order to avoid close face-to-face contact
  • if you do need to leave your seat at any stage, please wait for a clear gangway
  • always cover your mouth and nose if needing to cough or sneeze
  • avoid hugs, high-fives and any close contact with anyone who is not in your social bubble
  • take care when shouting, singing or celebrating

Furthermore, all attendees MUST occupy their allocated seat when in the stadium bowl and should not relocate to any other location in order to sit closer to friends or family.

The aisle seats in every row will be removed from sale to facilitate safe passing on the gangways.

The aisle seats in every row will be removed from sale to facilitate safe passing on the gangways.