Inside the stadium
Staying in one place
Our stadium has prided itself on creating the ultimate matchday experience, providing fans the ability to visit all areas and places of interest regardless of where you are sitting.
During these extraordinary times, we have had to segment the venue to enable staggered arrivals and departures of different areas.
This unfortunately means there will be no free-flow within the stadium and fans will be restricted to their designated area.
Please be assured that you will find food and drink outlets, toilets (including accessible toilet facilities) and First Aid rooms within any area of the stadium in which you are located.
At Tottenham Hotspur Stadium, we are fortunate to have bright and spacious concourse areas that allow for social distancing.
We shall nonetheless ask that you please take note of the clear signage and floor markings as you move around, enabling you to keep your distance from others. A maximum of four people will be permitted in our lifts, reserved for fans with access requirements, at any one time.
Regular PA announcements will remind fans of their social distancing obligations. Our digital screens within the concourses will not be showing any football content that may encourage fans to gather and will only be showing useful instructional content around social distancing.
Food and drink
Our Food and Drink outlets will be open as normal – please observe floor markings to ensure you maintain social distancing when queuing.
In line with current Government guidelines, alcohol will only be sold when purchased with food pre-match, half-time and post-match.
Food and drink (other than alcohol) should be consumed in your ticketed seat. Indoor seating areas will be provided on all floors of the South Stand, with additional seating on levels 3 and 4, for food to be consumed with alcohol.
Catering staff will take food and drink orders from supporters located in our accessible areas and bring their order to them.
Face coverings will be worn by catering staff with touch points regularly sanitised. Food will be served boxed with pre-wrapped cutlery.
Copies of our matchday programme can be purchased from the Goal Line Bar, our Tap Inns on Level 2 and the Spurs Shop.
As was introduced for our recent behind-closed-doors fixtures, fans will also be able to purchase digital copies of the programme direct to their mobile devices to read on the day of the match.
We are proud to have a fully cashless stadium for increased speed of service and improved hygiene.
Payments can be made using the following methods:
- All major contactless debit and credit cards – the payment limit has now increased to £45
- Mobile and wearable payment, including Apple Pay and Google Pay - this method supports high-value contactless payments
Additional hand sanitiser stations have been installed throughout the concourses that we encourage fans to use, as well as in all washrooms. We also encourage fans to bring their own hand sanitiser with them if possible, in bottles no larger than 50ml.
Enhanced cleaning measures – including infection control fogging, electrostatic spraying and disinfecting – will be taking place pre, during and post event.
In Your Seat - Let us entertain you
On arrival at the stadium, we ask that you locate and take your seat as soon as possible so that we do not overcrowd the concourses.
Although this may mean you are in your seat much earlier than you normally would be ahead of kick off, we’ll still have ways to keep you entertained.
Our N17 Live broadcast that has proven popular with fans for our behind-closed-doors matches will air on our giant stadium screens from an hour before kick-off.
Presented by Ben Haines, alongside a special guest, N17 Live is the number one place for Spurs-focused match build-up, bringing you team news as we have it, archive footage and player interviews.
N17 Live will air on the screens up until the players take to the field for their pre-match warm-up and return just before kick-off.
The uninterrupted broadcast will also be available via the Spurs Official app, Twitter, Facebook or YouTube.
Although our seating plan will ensure fans are spaced appropriately to allow social distancing within the stadium bowl during the match, there will inevitably be times when fans unavoidably come into close proximity with each other.
Our Code of Conduct specifies the steps that fans can take to respect the health and safety of themselves and others in these situations. Supporters must adhere to the Code at all times and our stewards may take action against those who fail to do so.
We kindly request fans take note of the following etiquette:
- if seeking to pass another spectator on the same row in order to access or leave your seat, you should ensure your back is turned as you pass in order to avoid close face-to-face contact
- if you do need to leave your seat at any stage, please wait for a clear gangway
- always cover your mouth and nose if needing to cough or sneeze
- avoid hugs, high-fives and any close contact with anyone who is not in your social bubble
- take care when shouting, singing or celebrating
- Avoid passing a ball directly back to a player if it leaves the field of play
Furthermore, all attendees MUST occupy their allocated seat when in the stadium bowl and should not relocate to any other location in order to sit closer to friends or family.
The aisle seats in every row will be removed from sale to facilitate safe passing on the gangways.