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Entering the stadium

Your Entrance

Your digital ticket will state which Entrance number you should use on arrival.

You are only permitted to enter the stadium at your designated Entrance.

You will be subject to a perimeter check of your Pass or Ticket, and you may be required to show proof of your NHS Covid Status.

Stadium Entry Requirements for COVID 19

Following the UK Government’s announcement that it’s ‘COVID-19 Autumn and Winter Plan B’ will now be implemented from Wednesday 15 December and will apply to all home and away match attenders aged 18 and over.

Supporters must be prepared to present a valid COVID Pass (or international equivalent) or proof of a negative test result within 48 hours of the game. Supporters must also declare their Covid status via an online form. Any supporter unable to provide proof of their COVID status when asked by a steward will be denied entry to the stadium - Spot checks at the stadium will be increased significantly under Plan B regulations.

  • Methods of proving your COVID status on a matchday include:
    • A digital NHS COVID Pass via the NHS App
    • A printed PDF version of the NHS COVID pass
    • A negative lateral flow or PCR test result email or text obtained within 48 hours of kick-off
    • An NHS COVID Pass letter
    • An EU Digital COVID certificate
    • An international equivalent provided by your local governing body

Full details on what is accepted should you not own a mobile device or are unable to download the NHS App, and a step-by-step guide to entering the stadium can be found at Tottenhamhotspur.com/NHSCOVIDPASS.

NHS App

Please note, the NHS App is separate from the NHS COVID-19 contact tracing app.

The NHS App is the quickest, most efficient way to present your NHS COVID Pass and ensure ease of access for all fans.

Download the NHS App and have your NHS COVID Pass ready

If you have not done so already, then you can download the NHS App using the appropriate device buttons provided below.

App Store Google Play

If you have not already downloaded and registered the NHS App, please do so as soon as is convenient to ensure you are fully prepared.

Useful links to help you access your NHS COVID Pass

How to Access the NHS COVID Pass

Support Registering the NHS App

How to find your NHS Number

Support on registering the NHS App can be found here.

The NHS App is connected to your NHS account and requires you to provide your official NHS number (10-digit number unique to you) or the postcode of the GP Surgery at which you are registered.

An NHS Number can be found on any letter or document received from the NHS, including prescriptions, test results and hospital referral or appointment letters. An NHS Number can also be found online via the NHS.UK website.

If you do not own a smartphone, further details can be found on our FAQs pages.

How to generate and save your NHS COVID Pass

The NHS COVID Pass is generated within the NHS App by selecting “Domestic” pass. The expiry date does not apply to your vaccination status, however, the pass must show a “valid” status to be accepted.

Entering the stadium with your NHS COVID Pass and Digital Ticket

Spot-checks will be carried out by our COVID Pass Checkers across various entry locations to the Stadium.

General admission supporters will have their NHS COVID Pass or equivalent checked between the initial ticket check at the bottom of the stairs leading up to the entry level podiums and ahead of arrival at our turnstiles. Please ensure you have your pass (or international equivalent) ready.

Access Supporters will be spot-checked at Accessible Entrances, and Premium members and their guests must also be ready to present their NHS COVID Pass or equivalent at either their entry Atrium or on entry to the stadium car park.

Supporters are asked to follow these steps to ensure smooth entry to the stadium:

Prior to matchday

REQUIRED: •

Supporters must be prepared to present a valid COVID Pass (or international equivalent) or proof of a negative test result and must have completed their Covid status declaration form online.

Methods of proving your COVID status on a matchday include:

o       A digital NHS COVID Pass via the NHS App

o       A printed PDF version of the NHS COVID pass

o       A negative lateral flow or PCR test result email or text obtained within 48 hours of kick-off

o       An NHS COVID Pass letter

o       An EU Digital COVID certificate

o       An international equivalent provided by your local governing body

Please note, we are unable to accept vaccination cards provided by clinics.

If fully vaccinated, your pass is valid for 30 days but is refreshed for a further thirty days every time you access the pass in the NHS App.

If you have tested negative for a rapid lateral flow or PCR test, your pass is valid for 48 hours. 

  • IF NOT VACCINATED: Please click here
  • APPLE DEVICE: If you have an Apple device, select the ‘Add to Apple Wallet’ option below the QR Code to add your NHS COVID Pass to your Apple Wallet, meaning your pass can be quickly accessed for scanning.
  • ANDROID DEVICE: If you have an Android device, use the NHS App to screengrab, download or print a copy of your NHS COVID Pass QR Code to ensure you are able to present it quickly.

REQUIRED: Please ensure, when you have generated your pass, that the stated expiry date is later than the kick-off time on the day of the match so that you will be permitted entry to the stadium. If it is not, then please regenerate your pass.

 

Matchday

STEP 1: Navigate to your mobile wallet and open your digital ticket to present it for scanning at the bottom of the podium steps.  You do not need to present your COVID Pass at this stage.

STEP 2: Once your digital ticket has been scanned, proceed toward the airport style security arches where your COVID Pass may be checked.

  • APPLE DEVICE: If you have an Apple device and have added your NHS COVID Pass to your Apple Wallet, navigate back to your Apple Wallet and select your NHS COVID Pass for scanning. If you have not added it to your Apple Wallet, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.
  • ANDROID DEVICE: If you have an Android device, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass

STEP 3: After successfully scanning your NHS COVID Pass, proceed to your turnstile and tap your mobile device with your digital ticket on the contactless reader for touch free entry to the stadium.

Using your ticket

As usual, your digital ticket will be scanned twice – once at the perimeter by a steward at the bottom of the steps leading up to your designated Entrance, and once on the turnstile.

Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.

With your ticket safely secured in your digital wallet, you will not need to worry about printing anything off before you leave home. Just make sure your phone has sufficient battery life before setting off.

On approach to your Entrance, locate your ticket held within your Apple Wallet or Google Pay app. Please ensure your digital ticket is ready to be checked at the perimeter by one of our stewards. Present your phone for the steward to scan from a safe distance. For Android devices, make sure the barcode is facing the steward.

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. Our stewards will be on hand for any assistance you may require.

Please refer to the section of the user guides, titled “YOUR DIGITAL TICKET EXPLAINED AND HOW TO ACCESS IT ON MATCHDAY”

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium

These are the checks to prepare for:

  1. Your digital ticket will be scanned by stewards and checked for validity at the stadium perimeter.
  2. Your NHS COVID Pass (QR Code) may be checked by our NHS COVID Pass Checkers before you enter through the security gates.
  3. You will then pass through the standard airport style security arches.
  4. You will use your digital ticket again on your smartphone at the turnstiles for touch free entry to the stadium

Face covering

We strongly advise fans to wear a face mask or covering on entry to and exit from the stadium, when queueing and on concourses, except when you are eating or drinking.

Under the Government’s COVID Plan B regulations, it is mandatory to wear a face covering in our indoor Premium areas except when you are eating or drinking.

Our staff will also be wearing face coverings at all times for your and their safety.

Some fans may be exempt from wearing face coverings and we ask that all fans respect that this may be the case.

We thank you for your co-operation.

Leave your bags at home

Only bags that comply with our bag policy will be permitted entry to the stadium - no bag drop facilities will be available.

If you have a medical condition that requires you to bring a bag or other equipment, please email our Access team. Existing bag exemption certificates are still valid.

Access

The digital ticketing and security process for the NHS COVID Pass will apply at our Accessible Entrances as stated, with tickets being scanned just once by the designated steward, along with the NHS COVID Pass, at your Entrance.

Working together

We have worked to ensure your entry to the stadium will be as familiar as possible.

Our stewards have received training around the measures in place for matchday, but please note that this is a new experience for them too.

We therefore kindly request your full co-operation and patience with our staff as you enter the stadium.