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Entering the stadium

Your Entrance

Your digital ticket will state which Entrance number you should use on arrival.

You are only permitted to enter the stadium at your designated Entrance.

You will be subject to a perimeter check of your Pass or Ticket, and you may be required to show proof of your NHS Covid Status.

Stadium Entry Requirements for COVID 19

We ask that all adult supporters over 18 are prepared to show they have either been fully vaccinated or have received a negative test result no more than 48 hours prior to kick-off, should they be required to, as we continue to conduct spot-checks at the perimeter of the Stadium.

Full details on what is accepted and a step-by-step guide to entering the stadium can be found on our FAQ - stadium entry / NHS Covid Pass

The Club shall be using the NHS COVID Pass Verifier to scan NHS COVID Passes. The verifier application does not store or transmit personal data.

NHS App

Please note, the NHS App is separate from the NHS COVID-19 contact tracing app

 

The NHS App is available on AppStore or GooglePlay.

If you have not already downloaded and registered the NHS App, please do so as soon as is convenient to ensure you are fully prepared.

Support on registering the NHS App can be found here.

To register with the NHS App, you may need the postcode of the GP surgery at which you are registered or your NHS Number, which is a 10-digit number and unique to you. An NHS Number can be found on any letter or document received from the NHS, including prescriptions, test results and hospital referral or appointment letters. An NHS Number can also be found online via the NHS.UK website.

If you do not own a smartphone, further details can be found on our FAQs pages here.

Entering the stadium with your NHS COVID Pass and Digital Ticket

NHS COVID Passes may be checked by a steward between the initial ticket check at the bottom of the stairs leading to our podiums and ahead of arrival at our turnstiles. This will only add one step to the existing stadium entry process that supporters are familiar with and will allow us to control the flow of supporters into the stadium as the additional check is made.

Supporters are asked to follow these steps to ensure smooth entry to the stadium:

Prior to matchday

REQUIRED: Download and register the NHS App and generate your NHS COVID Pass, which can be accessed from the homepage and by selecting the 'Domestic' option. Your pass is valid for 30 days if you have been fully vaccinated for at least two weeks, but is refreshed for a further thirty days every time you access the pass in the NHS App. Your pass is valid for 48 hours following a negative rapid lateral flow or PCR test.

IF NOT FULLY VACCINATED FOR AT LEAST TWO WEEKS: If you have not been fully vaccinated for at least two weeks, take a rapid lateral flow test no more than 48 hours prior to kick-off and register your result online here. Once a negative result has been registered, your NHS COVID Pass will appear in your NHS App.

APPLE DEVICE: If you have an Apple device, select the ‘Add to Apple Wallet’ option below the QR Code to add your NHS COVID Pass to your Apple Wallet, meaning your pass can be quickly accessed for scanning.

ANDROID DEVICE: If you have an Android device, use the NHS App to screengrab, download or print a copy of your NHS COVID Pass QR Code to ensure you are able to present it quickly.

REQUIRED: Please ensure that when adding your NHS COVID Pass to your Apple Wallet, taking a screengrab or printing a copy of your pass, the stated expiry date is later than the match you are attending.

Matchday

SPOT CHECKS: Following your digital ticket being scanned at the stadium perimeter, proceed toward the airport style security arches where your NHS COVID Pass may be scanned.

APPLE DEVICE: If you have an Apple device and have added your NHS COVID Pass to your Apple Wallet, open your Apple Wallet and select your NHS COVID Pass for scanning. If you have not added it to your Apple Wallet, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.

ANDROID DEVICE: If you have an Android device, have your screengrabbed, downloaded, or printed NHS COVID Pass ready for inspection. Please do not open the NHS App as the loading time may delay the checking of your pass.

REQUIRED: After successfully scanning your NHS COVID Pass, proceed to your turnstile and scan your digital ticket for touch free entry to the stadium.

 

Using your ticket

As usual, your digital ticket will be scanned twice – once at the perimeter by a steward at the bottom of the steps leading up to your designated Entrance, and once on the turnstile.

Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.

With your ticket safely secured in your digital wallet, you will not need to worry about printing anything off before you leave home. Just make sure your phone has sufficient battery life before setting off.

On approach to your Entrance, locate your ticket held within your Apple Wallet or Google Pay app. Please ensure your digital ticket is ready to be checked at the perimeter by one of our stewards. Present your phone for the steward to scan from a safe distance. For Android devices, make sure the barcode is facing the steward.

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. Our stewards will be on hand for any assistance you may require.

Please refer to the section of the user guides, titled “YOUR DIGITAL TICKET EXPLAINED AND HOW TO ACCESS IT ON MATCHDAY”

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium

These are the checks to prepare for:

  1. Your digital ticket will be scanned by stewards and checked for validity at the stadium perimeter.
  2. Your NHS COVID Pass (QR Code) will be scanned by stewards using the NHS COVID Pass Verifier at the top of stairs to the podiums, and before you enter through the security gates.
  3. You will then pass through the standard airport style security arches.
  4. You will use your digital ticket again on your smartphone at the turnstiles for touch free entry to the stadium

Please wear a face covering

While face mask wearing is not mandatory, we would advise fans to wear a face mask or covering on entry to and exit from the stadium, when queueing and on concourses, except when you are eating or drinking. Our staff will also be wearing face coverings at all times for your and their safety.

Some fans may be exempt from wearing face coverings and we ask that all fans respect that this may be the case.

We thank you for your co-operation.

Leave your bags at home

Only bags that comply with our bag policy will be permitted entry to the stadium - no bag drop facilities will be available.

If you have a medical condition that requires you to bring a bag or other equipment, please email our Access team. Existing bag exemption certificates are still valid.

Using your ticket

As usual, your ticket will be scanned twice – once by a steward at the bottom of the steps leading up to your designated Entrance, and once on the turnstile.

Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.

On approach to your Entrance, locate your ticket held within your Apple Wallet or Google Pay. Present your phone for the steward to scan from a safe distance. For Android devices, make sure the barcode is facing the steward.

At the turnstile, your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. Our stewards will be on hand for any assistance you may require.

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium.

Access

The digital ticketing and security process for the NHS COVID Pass will apply at our Accessible Entrances as stated, with tickets being scanned just once by the designated steward, along with the NHS COVID Pass, at your Entrance.

 

Working together

We have worked to ensure your entry to the stadium will be as familiar as possible.

Our stewards have received training around the measures in place for matchday, but please note that this is a new experience for them too.

We therefore kindly request your full co-operation and patience with our staff as you enter the stadium.