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Entering the stadium

Your Entrance

As mentioned, your digital ticket will state which Entrance number you should use on arrival.

This may be different to the one you normally use so please ensure you take note of where your Entrance is located using the below map.

You are only permitted to enter the stadium at your designated Entrance.

Please wear a face covering

You must wear a face mask or face covering on entry to, exit from and in all areas of the stadium, apart from when you are eating or drinking.

Some fans may be exempt from wearing face coverings and we ask that all fans respect that this may be the case.

We thank you for your co-operation.

Leave your bags at home

Only bags that comply with our bag policy will be permitted entry to the stadium - no bag drop facilities will be available.

If you have a medical condition that requires you to bring a bag or other equipment, please email our Access team. Existing bag exemption certificates are still valid.

Security and Temperature Checks

At the top of the staircase leading onto the entry podium, all supporters will have their bags checked and be asked to walk through magnetised arches.

Stewards will also perform non-invasive temperature checks for all supporters as they pass through security. If you display a repeated high temperature of 37.8 degrees Celsius or above, you will not be able to enter the stadium.

Using your ticket

As usual, your ticket will be scanned twice – once by a steward at the bottom of the steps leading up to your designated Entrance, and once on the turnstile.

Once it is stored in your digital wallet, you will not need internet access for your ticket to work, but your device will need to be switched on.

On approach to your Entrance, locate your ticket held within your Apple Wallet or Google Pay app. Present your phone for the steward to scan from a safe distance. For Android devices, make sure the barcode is facing the steward.

At the turnstile your phone should be held, screen up, over the contactless reader. You may also scan the barcode shown on your ticket under the barcode reader. Our stewards will be on hand for any assistance you may require.

Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium.

Access

The digital ticketing and security process will apply at our accessible entrances as stated, with tickets being scanned just once by the designated steward, along with a temperature check, at your Entrance.

NHS Test & Trace

As with all public venues during this time, the Club is supporting the NHS Test & Trace scheme.

QR codes will be found at all entrances and we ask that fans check-in by scanning, either using the NHS COVID-19 app or your phone’s camera, on arrival.

Working together

We have worked to ensure your entry to the stadium will be as familiar as possible.

Our stewards have received training around the new measures in place for matchday, but please note that this is a new experience for them too.

We therefore kindly request your full co-operation and patience with our staff as you enter the stadium.