Welcome to Tottenham Hotspur Stadium, be sure to read the all-important information below before your visit. COYS!
Here are our top tips for attending matches at Tottenham Hotspur Stadium:
The dress code for our Premium areas is smart casual. Smart jeans may be worn, however, denim clothing that is ripped, torn, or bleached are not permitted. Club shirts are permitted in Premium Lounges, Stratus, Loges, and Suites.
Please ensure that your guests are fully aware of this dress code as we do reserve the right to refuse entry if guests are not appropriately dressed.
Supporters of the opposition are welcomed however we would remind you that away team shirts and colours are not permitted in any of our premium areas.
Away supporters are asked to be mindful of their surroundings – any obvious support for the opposing team may result in guests being escorted from the Stadium.
All guests are reminded to always adhere to our Ground Regulations – this includes all invited guests whose behaviour reflects itself on your membership. Please be reminded to treat your fellow guests and staff with respect and if you have any issue with a member of matchday staff, then please do let your account manager or premium accounts team know directly on premium.accounts@tottenhamhotspur.com. Failure to treat staff with respect could result in your membership being revoked.
This guide has been created to help our Premium Members access, download, and share all
available tickets for upcoming matches.
1. Log in to e-ticketing account here.
*If you have forgotten your password, then please follow the steps once you click on the link ‘Forgot password’.
2. One you have logged in, the site will redirect you back to the home page. Please navigate to
the top right-hand corner of the screen and click the icon highlighted below.
3. Then Click ‘Manage Tickets’ to see all ticket(s) available for your account.
4. The match ticket(s) available to download will display as below under My Premium Tickets:
Select the ticket(s) you wish to download by ticking the box to the left of each seat and clicking
“Download Tickets”.
Important note: For each guest please only select and download a single ticket at a time. This will ensure only one unique link is generated per seat to permit you to share each ticket individually with your guests, so they may download to their own mobile device. Therefore, you must repeat this step for each ticket to download and send to your guests.
5. Confirm the email download.
Important note: Once downloaded you will not be able to list the ticket(s) on ticket
exchange.
6. Once you have clicked “Email Tickets” an email with a link to that ticket will be directly sent to the executive account holder’s registered email address on their e-Ticketing account. This email will be sent from the following email address noreply@tottenhamhotspur.com
7. Each person must then follow our digital ticket download guide, in order to download their
ticket to their own mobile device.
Below is an example of the email the executive account holder will receive:
If you have any issues logging in or with this process, then please contact our Premium Account management team.
All Premium tickets at Tottenham Hotspur Stadium are now digital and can be accessed via your e-ticketing account here.
Tickets will be available to download from your e-ticketing account no later than 7 days prior to fixture date.
You must ensure that you download your digital ticket to your Apple Wallet or Google Pay.
Details on the process can be found in our digital ticketing download guide below.
We have made it easy for our Premium Members to gift their ticket(s) with friends, colleagues, or family members, directly from their e-ticketing account using Ticket Transfer. Select the ticket(s) you wish to share, enter the email address of the recipient and select 'Transfer' - you can even use a different email address for each available seat, meaning Premium Members no longer need to download each ticket. Premium Members remain responsible for the appropriate usage of these tickets.
Once the tickets have been transferred, the recipient will receive an email containing the link to the digital ticket which can then be added to their Apple or Google wallet.
If you or your guest(s) do not have a compatible mobile device, please contact your Account Manager no later than 48 hours before kick-off. Should you be unable to contact us before then, please arrive early ahead of kick-off and head to the Ticket Office.
For further guidance of how to transfer your tickets, please refer to our ticket transfer guide below.
Premium Members have the ability to transfer digital tickets either to themselves, friends or colleagues directly from their e-ticketing account. Once a ticket has been transferred the recipient will receive an email containing their digital ticket which can be uploaded to their mobile device.
1. To access your e-ticketing account click here.
Log-in using your CRN and password details. If you do not know your CRN, plase contact your account management team who will be able to assist in providing these details.
*If you have forgotten your password, then please follow the steps once you click on the link ‘Forgot password’.
2. Once logged in navigate to the “View Account Menu”
3. Click “Ticketing” to expand the menu and select “Ticket Transfer”
4. Select the fixture you would like to transfer tickets for.
5. Once selected all of your available tickets will be displayed. To transfer a ticket select the box next to the seat number. Enter the first name, surname and email address of the person you would like to send the ticket to then select “Transfer Now”.
6. Once transferred a successful notice will be displayed.
7. To transfer further tickets to another email address select “Back to Tickets”
Once the ticket has been transferred you will receive an email to advise that your ticket has been successfully sent. The recipient of the ticket will receive an email containing their digital ticket to upload to their mobile device.
To view ticket history and see where tickets have been sent select ‘Ticket History’ next to the seat details.
8. Once a ticket has been transferred, should you want to un-transfer the seat select “Withdraw”
This will cancel the seat that has been shared. The recipient will receive an email to say the ticket has been withdrawn and will no longer be valid to permit them entry to the stadium.
You will need to inform your guest that they will no longer be attending. Should they have already downloaded their pass, the pass will become invalid.
Applications for Away fixtures opens 3-4 weeks before each match. When made available, an email will be sent to the lead contact on the account advising that applications are now open.
To apply, click the link sent in the application email or log into your eticketing account. You will be required to enter your CRN and log in details.*
*If you have forgotten your password, then please follow the steps once you click on the link ‘Forgot password’.
Once you have logged in, click on the 'Match Tickets' navigation bar.
You will need to select the premium application option. This is done by clicking ‘Premium Members [fixture name] Away Application’. The event name will reflect the fixture you are applying for.
For example, Premium Members Brentford Away Application.
Once ‘Apply for Tickets’ has been selected, if you would like to apply for additional seats or apply with other members, click ‘Add another member’ and add the CRN number in the ‘Search your network’ field.
Once you have added your chosen tickets, please click ‘Proceed to Payment’ and add your card details.
Important Note: If your application is successful, but incorrect card details are added and payment cannot be taken from the provided card, no tickets will be held for you.
Please ensure you tick the 'Terms and Conditions' to confirm your application.
Once we receive your application, this will be added to our ballot, and you will be notified of your application result within 72 hours of the closing date.
Please note, you will only be able to apply for the same number of tickets as you have number of premium seasonal seats. For example, if you have 3 premium seasonal seats, you can apply for a maximum of 3 away tickets.
If you require a concession ticket, once your application has been made, please email the Premium Membership Team via premium.accounts@tottenhamhotspur.com who will be able to action this.
Tickets are usually sent out 10-14 days before the fixture. However, on occasion this can be shorter depending on the fixture turnaround like FA Cup draws and replays.
Tickets are organised by the Ticket Office and will automatically be sent to the address registered on your e-ticketing account. They are sent via 1st class post and usually take 2-3 days.
If you have any issues logging in or with this process, then please contact our Premium Account Management Team.
The four stations serving the Stadium provide London Underground, London Overground and Greater Anglia services. We encourage supporters to use public transport where possible.
Please note Premium areas are fully accessible via the West and East entrances. Car park access will be available for registered supporters who have pre-booked a space.
Your complimentary matchday programme is provided to you in a digital format, so that you are able to access it before anyone else. To access your complimentary copy, please follow the steps below:
1. Up to 24 hours before matchday, the digital programme will become available to read on your personal device.
2. Use your email address and unique Client Reference Number (the 7 digit code on your ticket starting with 4) to gain access.
3. Your digital matchday programme will then become available to download 24 hours pre-match from the same device.
Please note, your digital matchday programme will be available to view for up to 72 hours post-match, at which point it will expire.
Any Premium ticket holder who would like a physical copy of the matchday programme will be able to request this on arrival in your area.
This is your home - please treat it with respect
Please ensure you use one of our many toilets located across the stadium campus before heading home. Should you require use of a toilet after leaving the stadium, the Club has installed public toilet blocks throughout the local area where we have identified a need.
Public toilets are available at the following locations:
As you are arriving at or leaving the stadium, please be considerate to our neighbours. Information on our recycling bins located around the stadium will help ensure you correctly dispose of your waste.
It is always better for us to monitor problems as they occur, so we ask that you raise any issues with us as soon as they happen in order for us to deal with them promptly.
If you witness anything that falls outside of our Stadium Policies and goes against our Spurs Respects ethos, you can report it via our Text Service on 07537404821, along with your location (Block/Row/Seat) and the location of the offence (Block/Row/Seat). TEXT:
If you have concerns for your safety or the safety of others around you, please speak to one of our stewards (who will be wearing high visibility jackets). They report directly to the stadium Safety Team and are able to access specialist assistance quickly if required.
Please note that children under the age of 14 must attend under the care and supervision of a responsible adult for the full duration of their time in the stadium. This is to ensure their wellbeing and safety.
Young people (age 14-18) are permitted to attend unaccompanied. However, should the need for help arise, our stewarding team will be available to respond under the guidance of the matchday safety team. For further information, please visit the Club's Safeguarding page.
Stewards may restrict access to lifts to ensure those on our Disability Access Scheme and those with limited mobility. If you have applied for and been issued a white Lift Access Card or have a yellow Access Scheme card, please ensure you bring it with you. Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity. We thank you for your co-operation with our stewards on this matter.
There have been incidents of smoking in the toilets. Please note there is no smoking or use of e-cigarettes permitted anywhere across the Stadium campus.
The Club is dedicated to minimising the environmental impacts of all our activities. You can help us ensure all waste is recycled by simply choosing the right bin when you dispose of your rubbish. Throughout the concourses, you will find two different bins at each location – one is for General Waste, the other for Dry Mixed Recycling.
We have CCTV systems in the stadium to promote the safety of fans and security staff. In addition to CCTV systems, Body Worn Cameras will be used by Stadium security staff when necessary for operational purposes. More information, including how footage is managed, can be found here.