Club welcomes the Premier League’s Fan Engagement Standard
Wed 22 March 2023, 15:00|Tottenham Hotspur
Tottenham Hotspur is delighted to welcome today's publication and introduction of the Premier League's Fan Engagement Standard (FES). Agreed by clubs in November 2022, the FES will form part of an improved and inclusive approach to fan communication and engagement at the Club.
We are fully committed and looking forward to greater structured communication with fans, ensuring that their voices are heard and that their views inform Club activities.
Fan Advisory Board (FAB)
With representatives from key supporter groups and sections of the wider fanbase, encompassing the Men's and Women's teams, the FAB will provide greater structured communication and wider representation for consultation on a range of off-field subjects.
The remit for the FAB will include the Club’s strategic vision and objectives; off-pitch performance updates, priorities and plans; operational matchday issues; proposals relating to significant changes to Club heritage assets; stadium issues and plans; the Club’s community strategy, equality, diversity and inclusion commitments and plans for broader supporter engagement.
The Club has been consulting widely with supporter groups over the last year to create an FAB that will bring together voices from the Spurs community for productive and effective dialogue for the benefit of all supporters. Thanks goes to the Tottenham Hotspur Supporters’ Trust, Proud Lilywhites, SpursAbility and Spurs REACH for their help and input in this process.
The FAB will be comprised of members drawn from the following:
- Season Ticket Holders for the Men's team (including Seasonal Premium Members)
- Season Ticket Holders for the Women's team
- One Hotspur Members
- Domestic Official Supporters' Club members
- International Official Supporters' Club members
- Tottenham Hotspur Supporters' Trust
- Proud Lilywhites (LGBTQ+ Supporters' Association)
- SpursAbility (Disabled Supporters' Association)
- Spurs REACH (Race, Ethnicity and Cultural Heritage Supporters' Association)
The Club is currently discussing final details with supporter groups. Proud Lilywhites, SpursAbility and Spurs REACH have confirmed their participation. Tottenham Hotspur Supporters’ Trust will be consulting its members once the details have been finalised.
We look forward to sharing more details and inviting applications from supporters in the next few weeks. We encourage all supporters who wish to contribute to consider applying.
Nominated Board Level Official
The delivery of the FES will be overseen by Donna-Maria Cullen, the Club's Executive Director and Nominated Board Level Official for fan engagement, providing direct involvement of the Club's Board.
Fan Engagement Plan
Ahead of the 2023/24 season, the Club will produce an annual Fan Engagement Plan which will outline our commitments for the year ahead, Club leadership communications with supporters, scope of discussions and fan engagement events.
Donna-Maria Cullen, Executive Director and Nominated Board Level Official for fan engagement, Tottenham Hotspur, said: “We are delighted to be welcoming the Fan Engagement Standard and will soon be announcing further details on our Fan Advisory Board, which will include our key supporter groups and the widest possible representation of fans from our Men’s and Women’s team Season Ticket Holders, One Hotspur Members and Official Supporters’ Club members at home and abroad.
“The Club has seen exponential growth in recent years and the Fan Engagement Standard and Fan Advisory Board will represent a welcome extension to our fan engagement work, including more extensive communication with supporters.
“The Club is nothing without its fans - it is the passion and loyalty of our supporters that drives us and guides us in our decision-making and how we project ourselves every day.
“We are proud of the rich diversity that exists amongst our global fanbase and believe the constitution and makeup of the Fan Advisory Board will ensure it reflects this.”