Advice and information for fans travelling to Frankfurt

Supporters travelling to Germany for our Champions League match against Eintracht Frankfurt on Tuesday (4 October) are advised to take note of the following important information...

Kick-off is 9pm local time, 8pm UK time.

Supporters are advised not to travel to the stadium without a match ticket.

Frankfurt

We recommend fans familiarise themselves with the government’s travel advice for Germany. Supporters requiring assistance from the British consulate should call +496927308800 or email ukingermany@fcdo.gov.uk.

While there is no requirement to show ID at the stadium, supporters are advised to carry their passport while in Germany as police may require it to be shown upon request.

The Club’s Travel Line - 07917 880445 - will be available throughout the day and evening of the match for any supporters experiencing problems.

Supporters are strongly advised not to wear anything that will identify them as Tottenham Hotspur supporters while in Frankfurt.

Monday 3 October is a public holiday in celebration of German Unity Day. While the majority of public facilities will be closed, bars and restaurants will be open.

Supporters in Frankfurt on Monday are advised to base themselves in Römerberg which has a large square with bars and restaurants and is close to Dom/Römer U-Bahn station, which is two stops from Frankfurt (Main) Hauptbahnhof via U4 or U5 trains.

On matchday, supporters are advised to go to O’Reilly’s Irish Pub, opposite Frankfurt (Main) Hauptbahnhof, the central station. O’Reilly’s will open specifically for Tottenham Hotspur supporters from midday. Cashless payments will be taken at tables but cash will be required when ordering from the bar.

Supporters should note that O’Reilly’s has capacity for approximately 1,000 people and does not have accessible toilet facilities.

Alternatively, supporters can visit Römerberg pre-match, though should be aware that a demonstration is planned in the square on matchday.

For security reasons, under no circumstances should supporters visit the Sachsenhausen district of Frankfurt. The district is across the Main river from central Frankfurt.

The official currency of Germany is the Euro.

COVID-19 advice

While there are no COVID-19 related entry requirements for Germany, face masks must be worn on public transport.

Should supporters require a Covid-19 test while in Frankfurt, a testing facility is available opposite Frankfurt (Main) Hauptbahnhof. More information, including booking appointments is available here: https://coronatest.de/book-a-pcr-test-now/?lang=en

Passport validity

Supporters are advised that passports must have been issued less than 10 years before the date of entry to Germany (check the ‘date of issue’) and be valid for at least three months after the day of departure (check the ‘expiry date’).

Passports issued before 1 October 2018 may have extra months added to their expiry date which will not be valid when travelling to the EU. Supporters are advised to check their passports meet these requirements before travelling.

Getting to the stadium

Supporters are advised to go to O’Reilly’s Irish Pub before making their way to the stadium to take a police escort via trains from Frankfurt (Main) Hauptbahnhof to Frankfurt am Main Stadion station. The police escort will take place from around 5.30pm. The cost of train transport is included with match tickets.

From the station supporters will be escorted to the stadium via a path through a forested area directly to the stadium.

This part of the journey will take approximately 15 minutes and is not suitable for wheelchair users or supporters with limited mobility. Guidance on an alternative route to the stadium for supporters with limited mobility will be sent directly to members of the Disability Access Scheme.

Supporters are advised to travel with the police escort rather than making this journey unaccompanied.

At Deutsche Bank Park

The stadium will open at 7pm local time.

Supporters will have tickets checked and be subject to a body search upon arrival. No ID checks will be required on entry to the stadium.

Entry to the stadium is reached via a short, sloped ramp. Supporters unable to walk up the ramp can seek assistance from support staff with wheelchairs.

The visitors’ section is in the south east corner of the stadium and is split over two levels. Blocks 19 and 20 are in the upper level and are seated. Blocks 18 and 20 are in the lower level and are standing areas. Supporters should note that the standing area does not feature safety bars of the type at Tottenham Hotspur Stadium and so not every supporter will have a barrier in front of them.

Tottenham Hotspur stewards will be present at the entrance and inside the stadium, designated as Visiting Fan Support.

Safety netting is in place across the entire visiting area.

Supporters with Category 1 tickets

Category 1 tickets are located in Block 7N in the Main Stand, in the north of the stadium. Supporters can approach the stadium using the same route from Stadion station and walk around the perimeter of the stadium to the right to Turnstile 7.

Category 1 tickets are located in the home section of the stadium, in line with UEFA requirements.

Accessibility

Wheelchair spaces are located on a designated platform within the visitors’ section. Seats for ambulant disabled supporters are located next to the visitors’ section and alongside home supporters. The seats are accessed via the same concourse as general admission visiting supporters.

Comprehensive and tailored travel advice will be sent directly to all disabled supporters, including a recommended route to the stadium.

Ticket collection

Supporters requiring duplicate tickets can request them by emailing ticket.office@tottenhamhotspur.com. Details on how duplicate tickets can be collected at the stadium will be provided.

Alcohol

Alcohol will be served to supporters throughout the time the stadium is open and can be consumed in view of the pitch.

Bag Policy

Bags no larger than 20cm x 30cm (A4) will be permitted into the stadium following a search. There is no storage facility at the stadium so supporters are advised not to bring larger bags with them.

Flags

Flags and banners no larger than 2x1.5m, with valid fire safety certificates and poles no larger than 2m in length and 3cm in diameter are permitted. Flags will be checked by Eintracht Frankfurt stewards before admission. Tottenham Hotspur stewards will be on hand to support if necessary.

Supporters are reminded that the Club’s own Flags and Banners Policy is also in operation at away matches.

Payments

Kiosks will accept card and cash payments for food and drinks.

Supporters should note that Mastercard is the only payment card type accepted at Deutsche Bank Park. Supporters with Visa or other payment cards will not be able to use their cards, including Apple or Google Pay linked to them.

Prohibited items

The following will not be allowed into the stadium:

Aerosols
Animals
Bulky items such as ladders, chairs and large bags over A4 size
Cameras, computers and recording equipment for commercial or media use
Cans
Drugs
Drums
Glass
Face coverings
Flagpoles larger than 2m in length and 3cm in diameter
Food or drink
Helmets
Large umbrellas (small umbrellas are permitted)
Laser pointers
Materials with discriminatory or political content
Mechanical / electronic devices for making noise
Plastic bottles
Pyrotechnic devices
Scissors
Selfie sticks
Tools
Weapons

Supporters will be permitted to bring a battery pack/power bank into the stadium.

Leaving the stadium

Supporters will be held back after the final whistle for safety reasons. Access to toilets and food and drink from kiosks will be available during this time. Supporters are politely asked to remain patient until permitted to leave.

Supporters will be escorted back to Frankfurt am Main Stadion station and on to trains back to Frankfurt (Main) Hauptbahnhof.

Spurs respects

We are proud of our superb and loyal support at home and away. We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate visitors to those who live and work in the cities and countries we visit. Please respect local customs and traditions by not placing flags or banners on local statues or monuments.

We recognise that most supporters want to watch a football match and not to listen to abusive or indecent language from the stands. Discriminatory behaviour which includes shouting, chanting or actions such as racist, xenophobic, sectarian, homophobic, sexist or anti-disability behaviour is unacceptable.

If you witness incidents like these, please notify a steward immediately.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters selling away match tickets above face value will receive an indefinite ban and deduction of all Ticketing Points.

Supporters passing on away match tickets equal to face value or less will receive a written warning and a 50% reduction of Ticketing Points.