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#ClubAnnouncement #NewStadium #Tickets

Test Events ticket information

Fri 08 March 2019, 18:58|Tottenham Hotspur

Further to the announcement of the Test Events for the new stadium taking place in March, 2019, we are pleased to give details of how General Admission Season Ticket Holders can apply to be at these events.

Premium members are advised that they will be contacted separately with the ticketing arrangements for these events.

Test Event match one
Sunday 24 March, 2019
Tottenham Hotspur v Southampton
Under-18 Premier League, kick-off 3pm
Ticket prices:
Adults: £5.00
Concessions: £1.00
No booking fees apply

Test Event match two
Saturday 30 March, 2019
Tottenham Hotspur Legends match, kick-off 5.30pm
Ticket prices:
Adults: £10
Concessions: £5.00
No booking fees apply

Applications are now open to Season Ticket Holders for both test event matches until 5pm on Wednesday 13 March. Due to time constraints we will not be able to accept any late applications for these events.

Season Ticket Holders will be able to apply for a ticket to one or both events during this time, in groups of up to 20 eligible supporters. Group applications will be treated as one, meaning that all members of a group application would either be successful or unsuccessful.

It is important to note that, as supporters will be occupying their Season Ticket seat for these events, they should only submit a group application with people they are sat with at the new stadium.

Season Ticket Holders who apply by the deadline will be entered into a ballot for each event. Successful applicants will be informed by email if they have been successful by 5pm on Friday 15 March and invited to purchase their Season Ticket seats.

At this time, successful applicants will be provided with a dedicated sales window for each Test Event match where their Season Ticket seat will be available to purchase. Once tickets have been purchased the event will be loaded onto Season Stadium Access Cards.

Should tickets remain after these dedicated sales window(s), applicants who were initially unsuccessful will be chosen at random and invited to purchase their Season Ticket seat.

Should we be undersubscribed with applications from Season Ticket Holders, One Hotspur members will be invited to submit an application and randomly selected by the ballot process.

Due to the attendance requirements of both Test Event matches and the anticipated demand, Season Ticket Holders are urged to apply only if they are able to attend so that we may provide the opportunity to attend to as many people as possible and ensure we meet the required attendance for the test.

Equally important therefore is that any supporters who purchase a ticket but are then not able to attend should immediately cancel their ticket to allow it to be issued to another supporter.

Tickets issued by the Club for these events are strictly non-transferable under any circumstances. All attendees are advised that checks will be in place at various points on the matchdays to ensure that this is adhered to and the strongest possible action will be taken against any supporters who look to abuse the ticketing allocation for these events.

Further information on the application process and ticketing FAQs can be found on Ask Spurs.

Ask Spurs FAQs

How do I apply?
To apply online:
1. Log into your online account.
Problems logging in? See https://i.tottenhamhotspur.com/hc/en-us/articles/205720592-Forgotten-Password-or-Client-Reference-Number-CRN-
2. Select the Test Event that you wish to apply for from the list of upcoming games.
3. Add up to 19 other Season Ticket Holders to your application by using the “Add Client” button and selecting the desired supporter from your network.
Need help adding someone new to your network? See https://i.tottenhamhotspur.com/hc/en-us/articles/207433069-My-Network
4. Enter payment card details to verify your application. Please note: The payment card submitted will not be automatically charged.

What happens next?

Season Ticket Holders who submitted an application before 5pm on Wednesday 13 March will be entered into a random ballot.

All applicants will be contacted by email by no later than 5pm on Friday 15 March to let them know if they have been successful in their application.

If you applied for both Test Events, you’ll be sent two emails notifying you of the application outcomes – one for each event.

Successful applicants will be invited to purchase their Season Ticket seat online or over the phone during a dedicated sales period.

You may wish to use the same payment card that was used to submit the application however you can choose to pay using any other payment card if you wish.

I was successful in my application – are you going to automatically charge the payment card submitted and send me a ticket?

No – you won’t be automatically charged. You’ll still need to log in online and secure a ticket during these on-sale times to ensure maximum attendance and reach our required targets.

Will you charge me booking fees for these tickets?

No booking fees will apply to tickets for these events.

I was successful but I missed the sales window to purchase a ticket – am I still guaranteed the chance to come to the game(s)?

We won’t be able to guarantee your ticket if you don’t buy during the advertised sales window.

We need to ensure that that we hit our target attendance so we will offer your place to someone who was initially unsuccessful.

If I’m successful and I buy a ticket, will it be loaded onto my Stadium Access Card?

Yes. Access to Test Events will be loaded onto your Stadium Access Card for the new stadium.

I was successful in my application and bought a ticket but I now can’t attend – can I give my ticket to someone else that I know?

Tickets for these events will be strictly non-transferable under any circumstances. All attendees are advised that checks will be in place at various points on the matchdays to ensure that this is adhered to.

Should any Season Ticket Holder be found to pass on their ticket, they will be subject to disciplinary action.

I was successful in my application and bought a ticket but I now can’t attend – can I resell my ticket?

Tickets will be strictly non-transferable under any circumstances. Tickets for these events remain subject to the 2018/19 Ticket & Membership terms and conditions which prohibit the unauthorised resale of tickets.

Should any Season Ticket Holder be found to have sold their ticket (regardless of whether or not this is at or above face value), they will be subject to disciplinary action.

I was successful in my application and bought a ticket but I now can’t attend – can I get a refund?

You can apply for a refund by completing a Ticket Refund Request form by no later than seven days before the event.

If I’m unsuccessful, what happens next?

If you’re initially unsuccessful in your application, you’ll be automatically placed on a waiting list to be offered a ticket in the future. Tickets will again be provided by a random ballot to those who initially applied.

I missed the application deadline – can I still be added to the waiting list?

Unfortunately, we won’t be able to accept any late applications or add supporters who missed the deadline the chance to secure a ticket for these events.

I’m a One Hotspur member – can I apply to attend?

If there is still availability once Season Ticket Holders have had the chance to secure tickets, we will open applications to One Hotspur members. We’ll make an announcement on this at a later date, if that’s the case.

I’m a One Hotspur member – can I use a ticket that has been secured by a Season Ticket Holder?

Tickets will be strictly non-transferable under any circumstances.

Any member who attempts to use a ticket that was initially secured by a Season Ticket Holder will be seen to also have breached the terms & conditions of their membership and will be subject to disciplinary action.

Why am I receiving an error message when I try to apply?

If you’re receiving an error message when you attempt to submit your application, please follow the below steps:
1. Check with the other supporters in your network that they have not submitted an application on your behalf;
2. Check with the other supporters that you are attempting to include in your application that they have not submitted any other application;
3. Check that all supporters that you are including in your application have a 2018/19 General Admission Season Ticket.

Season Ticket Holders registered with our Disability Access Scheme should apply as detailed above.