Ticketing update - 2019/20 remaining fixtures credits/refunds and 2020/21 renewals
Wed 20 May 2020, 13:00|Tottenham Hotspur
Given that, unfortunately but understandably, supporters will not be able to attend any remaining matches for the 2019/20 Premier League season, we should like to provide an update in respect of our five remaining home matches, any credits held on ticketing accounts and renewals for the 2020/21 season.
General Admission Season Ticket Holders
For the final five home fixtures we shall issue a pro rata credit to all Season Ticket Holders and 1882 Members.
This credit, together with any amounts accrued via the Ticket Exchange platform up to and including the home match against Wolves on Sunday, 1 March, will be placed in your One Hotspur Ticketing account.
These funds can be applied against your 2020/21 Season Ticket. You will not need to do anything - your seat will be secured and we will contact you in due course about completing your renewal.
Any Season Ticket Holder who wishes to request a refund instead of having this credit set against next season’s Season Ticket will be able to do so. Details on how to request this refund will be emailed to all Season Ticket Holders.
Additionally, now that we have had a year at the new stadium and as we look ahead to next season, we are keen that fans have an opportunity to change seats should they wish to do so and we shall use the time now available to plan possible moves. Relocation will be subject to availability and full details on how to request a move will be emailed to you.
Details of the process for Season Ticket renewals for the 2020/21 season will be sent to you when appropriate to do so.
Ticket Exchange transactions for Manchester United and West Ham United
As these matches are no longer taking place with supporters in attendance, Ticket Exchange transactions have been voided and Purchasing Member(s) will be refunded. The original Ticket Exchange credit, at the match category price, will be debited from your One Hotspur Ticketing account, with the transaction clearly indicated. You will receive the pro rata credit related to the game instead. This will apply regardless of whether the original Ticket Exchange credit was withdrawn.
One Hotspur Members and Match Ticket Purchasers
During May and early June, supporters who purchased General Admission match tickets for any of the remaining home matches will receive an automatic refund to the debit or credit card used to make the original purchase. You do not need to do anything. If we cannot process your refund, we shall contact you to arrange it.
Refunds will be processed on a match by match basis and supporters with tickets for multiple matches will receive a refund for each match. Due to the volume of transactions to be refunded, we ask supporters to allow up to three weeks for all refunds to be processed and cleared. As per our terms of purchase, booking fees cannot be refunded.
Full details regarding One Hotspur Membership renewals for next season will be communicated to current members in due course.
Executive Members will receive a pro rata credit for each of the remaining five matches. All Members will receive further communication from the Premium Account Management team in due course detailing the process. Executive Members with a credit balance on Ticket Exchange from the 2019/20 season will also have this credit applied to their account.
For supporters who purchased a Premium Matchday Package, you do not need to do anything. Our Premium sales team will be in touch in due course detailing the process.
For more information and Frequently Asked Questions, please visit Ask Spurs.
We share fans’ disappointment that they will not be present for our remaining matches. The safety of players, staff and fans is of paramount importance and we shall be working with all concerned as we seek to play the remaining matches when it is safe and appropriate to do so and will communicate further details in due course.