Membership Pack update
Wed 25 July 2018, 12:00|Tottenham Hotspur
We are about to begin the process of distributing One Hotspur membership packs for the 2018/19 season.
In a change to previous years, all Adult member and Season Ticket Holder packs will include Stadium Access Cards. Therefore, the distribution of the packs will happen in two phases this year to allow for the inclusion of seat data on Season Ticket Holder Stadium Access Cards.
- Phase 1, commencing Monday 30 July: Adult and Junior One Hotspur members will start to receive their packs and their Member Stadium Access Cards. Junior Season Ticket Holders will also receive their packs but these will not include their Season Ticket Holder Stadium Access Cards – they will be sent in Phase 2.
- Phase 2, commencing Monday 20 August: All Adult Season Ticket Holders (including accessible, 1882 and Executive members) will start to receive their packs with their Season Ticket Holder Stadium Access Cards. Junior Season Ticket Holders will also receive their Stadium Access Cards separately during this phase.
Due to the volume of One Hotspur members and Season Ticket Holders, the process for distributing all packs is expected to take several weeks.
Please note, Adult Season Ticket Holder and One Hotspur membership packs are able to fit through a standard letterbox. Junior packs are slightly bigger due to the amount of goodies and will not fit through a letterbox, so if nobody is at home when it’s delivered, Royal Mail will leave a ‘sorry we missed you’ postcard with details of where you can collect your pack. All Season Ticket Holders and One Hotspur members will receive an email when their pack has been dispatched and will be provided with a link to track their pack using our new online portal, PackTrack.
In each Adult Season Ticket and One Hotspur membership pack, you'll find...
- Your Stadium Access Card with a leather card wallet.
- Starting 11 – a Pocket Guide to our new home with 11 key things you need to know.
- A Spurs-branded blank door key.
- A White Hart Lane and new stadium limited edition commemorative coin.
- A Spurs pin badge.
- A Spurs matchday ‘Bag for Life’ – security-compliant and part of our commitment to reducing the amount of single use plastic at our new stadium.
There are bespoke membership packs for our three different Junior age ranges, with 0-2 year-olds receiving Chirpy and Lily glove puppets and a Spurs story book, 3-11 year-olds getting their hands on a rucksack, lunch bag, bag buddy, activity book and stickers, and 11-15 year-olds receiving a barrel bag, membership card holder, flag and metal water bottle.
Additionally, packs for all of our official Supporters’ Clubs around the world will be sent to the Chairperson of each group during Phase 2. One Hotspur members and Season Ticket Holders who are part of a Supporters’ Club will receive their individual packs as outlined above.
We shall be bringing you further updates on how to use your Access Cards and other key information regarding our new home in due course, so watch this space.