Stadium, Ticketing and Wembley update
Tue 14 August 2018, 11:12|Tottenham Hotspur
Further to last night’s announcement: Yesterday the Club received a report from Mace which highlighted the extent of the issues with critical safety systems. As a result, a decision was taken at a Board meeting to defer the opening of the stadium and to move two further games to Wembley.
Delays are common, certainly for builds of this size and complexity, however we are hugely frustrated that this has occurred with these systems at such a late stage. Whilst we would have been able to mitigate other areas, we simply cannot compromise safety.
This decision was unavoidable.
We should also like to clarify the correct context of the news that broke yesterday regarding arrangements with Wembley. The option was in fact exercised at the end of last year – and not in response to this issue – as a sensible back-up given the nature of construction and the possibility of exactly such an issue arising.
Last night’s announcement was brought forward from today in order to advise fans as soon as possible given the confusion caused and the news of the Board meeting becoming public. As such we were unable to release details of refunds and ticketing at the same time as planned – please now find them below.
We should like to apologise to supporters for this delay. We are acutely aware of the disappointment this may cause supporters and shall now look to ensure that we minimise any inconvenience.
Our Construction team is working hard to overcome these issues and we shall keep you all updated. Thank you for your support at this challenging time.
Refunds and Ticketing
Wembley Ticketing - Existing and New Season Ticket Holders for 2018/19 Season
As two further matches of the new season will be played at Wembley - on Saturday 15 September against Liverpool, kick-off 12.30pm, and on Saturday 6 October against Cardiff City, kick-off 3pm - all those who have purchased season tickets at the new stadium will be credited 1/19th of the price you have paid for your 2018/19 season ticket for each fixture concerned.
Full refund amounts for both Liverpool and Cardiff City will be placed into your eticket account automatically in the coming days. To improve on the process used for the Fulham fixture, these funds can either be drawn out from your eticket account by way of a monthly BACS payment or the funds can be held in credit in your account to be used as part payment for next season's Season Ticket.
We shall shortly release on-sale dates and details regarding tickets for the matches at Wembley. Please note, Stadium Access Cards for the 2017/18 season will NOT work for these fixtures.
Wembley Pass Holders from 2017/18
Supporters who held a Wembley Pass for the 2017/18 season are advised that these tickets were only valid for the 2017/18 season and are no longer valid. These supporters will need to purchase individual match tickets during the One Hotspur members’ sale phase for each fixture.
All Executive Members contracted to the new stadium will automatically receive a credit note equal to 1/28th of your 2018/19 seasonal fee for each of the Premier League matches to be played at Wembley - on Saturday 15 September against Liverpool, kick-off 12.30pm, and on Saturday 6 October against Cardiff City, kick-off 3pm - 28 being the average number of games in all competitions over the past five seasons. This amount will be deducted from your 2019/20 seasonal fee and a credit note to that effect will be placed into your Premium account and can be used for the matches at Wembley, for future payments or towards your 2019/20 seasonal fee.
Executive Members - You are not required to take any action at this stage as our Account Management Team will be in direct contact with you in the coming days with further information and to answer any additional questions you may have around this process. If you do, however, wish to get in touch in the meantime, the team are available via email at email@example.com or by telephone on 0208 365 5010.