Tottenham Hotspur Access Statement for the 2015/2016 Season
WELCOME TO WHITE HART LANE - We provide services and facilities for disabled supporters (full details are in our access statement) and we have a dedicated stewarding team (prominent in pink tabards) to help you make the most of your matchday experience. We look forward to welcoming you to White Hart Lane and if you have any queries, including buying tickets please call our Disability Liaison officer Shirley Osborn on 0208 365 5161 or email firstname.lastname@example.org
The Club reserves the right to check a person's eligibility under the Equality Act 2010. All supporters with disabilities purchasing tickets in our accessible areas at White Hart Lane would be requested to provide an original copy of any of the following prior to purchasing match tickets:
Please Note: Receipt of a Blue / Orange badge or incapacity benefit will not be considered sufficient to enable you to purchase tickets in our accessible areas of the stadium.
Proof of the above documentation must been seen before a booking can be made. All documents must be sent or handed in to the Ticket Office.
White Hart Lane has provision for a Personal Assistant to sit directly behind a supporter in a wheelchair, or sit beside an ambulant supporter in the areas outlined below:
The North Stand provides:
The South Stand provides:
The West Stand provides:
Visiting supporters (Barclays Premier League games) are provided with 5 wheelchair / Personal Assistant and 4 Ambulant / Personal Assistant match tickets, which are situated in the South Stand. Whilst these seats are directly in front of the nominated away supporters area, the South Stand accessible area is not segregated.
We wish to give you and your chosen Personal Assistant the best support and assistance we can whilst you are attending matches at White Hart Lane. In this respect we would ask that you advise the Club if you are to be accompanied by a Personal Assistant who is under the age of 16 at any time as this will ensure that the Stewards in your area are aware should there be an emergency at any time.
All tickets in our accessible areas are sold at the relevant price for the stand and category of fixture. Each disabled supporter is permitted one Personal Assistant free of charge to assist the disabled supporter with their requirements during the course of their time within the Stadium. Concessionary prices are available to those under 18 and over 65.
ASSISTANCE DOGS - The Club do everything possible to assist and accommodate those supporters with assistance dogs. Due to the design of the stadium we are only able to accommodate supporters with assistance dogs in our lower tier accessible areas. Any supporter wishing to bring an assistance dog to a fixture must contact the Disability Liaison Officer on 0208 365 5161 or via email at email@example.com so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.
HEADSETS FOR VISUALLY IMPAIRED SUPPORTERS - Blind or partially-sighted supporters can enjoy match commentary provided at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer.
Please note: The availability and operation of the match commentary does not form part of the terms and conditions of ticket purchase.
You can now access a specialised travel page that is designed to give travel information for users with disabilities. These maps offer interactive and clearly laid out maps with directions to key places at White Hart Lane. They also display the disabled access points in the stadium and how to reach them
The accessible areas in the North, South and West Stands are wheelchair accessible, offer accessible toilets which are operated using a Radar Key and low level counters at our refreshment kiosks.
Our Ticket and Members office in Park Lane are wheelchair accessible. An induction Loop system is operational in the Ticket Office for supporters with impaired hearing.
Deaf or hearing-impaired supporters are able to contact our Disability Liaison Officer via on the Club text phone 0844 4777 462.
In addition to the Megastore and the official Club Shops at Northumberland Park, Enfield and Harlow, there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users.
CAR PARKING - The Club provides 13 complimentary car parking spaces at the stadium. 5 Spaces in St. Francis de Sales School, Church Road, Tottenham, London N17 8AZ and 8 Spaces in Northumberland Park School, entry via Trulock Road, N17 0PG. Park School, entry via Trulock Road, N17 0PG. These spaces are available to all blue badge holders on a first come, first served basis and cannot be reserved at any time.
Please note: At the request of the Metropolitan Police, no vehicles are permitted to enter the above car parks no later than 1 hour prior to kick off or leave these areas for at least 30 minutes post match, to aid the flow of spectators coming to and from the Stadium.
Blue Badge Holders are also permitted to park, to a maximum of three hours, within marked residents bays within the White Hart Lane match day controlled parking zone. Further details on this parking zone can be found here.
Currently there is a Season Ticket waiting list for all of our accessible areas at White Hart Lane. Supporters that wish to join the waiting list will need to purchase a One Hotspur Bronze membership. Please contact our Disability Liaison Officer for further details. Please ensure we are advised as to whether a wheelchair user or ambulant supporter membership is required.
HOME LEAGUE GAMES - To purchase match tickets in the accessible areas at White Hart Lane, please call 0208 365 5161 from 3.30pm on the advertised date. To view accessible ticket on sale dates please click here. During the One Hotspur Bronze on sale there will only be a limited number available. The remaining tickets in the accessible areas will be made available for the members onsale.
AWAY GAMES - To apply for away match tickets, please fill out the form and return it to firstname.lastname@example.org.
CHAMPIONS LEAGUE GAMES - Season Ticket Holders and One Hotspur Bronze and Lilywhite Members wishing to apply for the 3 Group Game package, please fill out the form and return it to email@example.com
Supporters suffering from temporary mobility restriction (e.g. broken leg) that may affect access to the stadium or seating areas, should contact our Disability Liaison Officer on 0208 365 5161 prior to the game to see if alternative seating can be arranged (subject to availability). Any relocation is at the discretion of the Club and cannot be guaranteed.
The Tottenham Hotspur Disabled Supporters Association is an independent organisation representing the interests of all Spurs' disabled fans. To contact the THDSA, please contact Laurence Cornwall on 07775 510 108 or email: firstname.lastname@example.org.
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