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Stadium

  • INFORMATION FOR SUPPORTERS WITH ACCESS REQUIREMENTS

    WELCOME TO WHITE HART LANE

    Tottenham Hotspur Football Club pride ourselves on making our stadium as accessible as possible.

    We work hard to ensure that all our disabled access supporters enjoy a fully inclusive environment.

    We work alongside our Disabled Supporter’s Association (THDSA) in planning and delivering access facilities, access ticketing and travel.

    We provide access services and access facilities for home and visiting disabled access supporters in accessible areas at White Hart Lane.

    We have a full time disabled access team led by Jon, our Disability Access Officer (DAO) and assisted by Shirley, our Disability Liaison Officer (DLO). They are here to assist you in all access ticketing and access requirement enquiries and requests.

    On match days we have a dedicated access stewarding team to assist and ensure that your visit is a great experience.

    We look forward to welcoming you to White Hart Lane and also to Wembley Stadium for our UEFA competition matches.

    For all disabled access ticketing enquiries please contact Shirley on 0208 365 5161 and for all other disabled access enquiries please contact Jon on 0208 365 5360.

    You can also contact us via email at disability@tottenhamhotspur.com.

    Please also visit iSpurs for all up to date access information at http://i.tottenhamhotspur.com/hc/en-us/categories/200992345-Accessibility

    ELIGIBILITY AND EVIDENCE OF DISABILITY

    Tottenham Hotspur requests evidence of disability before issuing any disabled access tickets under the Equality Act 2010. This is to prevent fraudulent applications, to ensure that we know exactly your access requirements and to enable us to meet those requirements.

     The following is accepted as supporting evidence:-

    • Confirmation of Personal Independence Payment (PIP)
    • Confirmation of Disability Living Allowance (DLA)
    • The Access Card
    • Registration document which certifies that they are Registered Blind or Partially Sighted.
    • Veterans Agency letter confirming War Disablement Pension
    • A personal letter of support from your Hospital Specialist (dated within last 2 Months)

     Please Note:  Receipt of a Blue/Orange badge or incapacity benefit will not be considered sufficient evidence of disability to enable you to purchase disabled access tickets.

     The documentation must be sent or handed to the Ticket Office clearly marked for the attention of The Disabled Access Team.

    This list is not exhaustive and we realise it does not cover all aspects of disabled access. If you have any doubt concerning eligibility or status, please contact our Disabled Access Team at disability@tottenhamhotspur.com or call 0208 365 5161 for further advice.

    Any documents should be sent marked for the attention of the Disabled Access Team, to the Club or handed in to the Ticket Office situated on the corner of Park Lane and the High Road. Opening hours are Monday - Friday, 09:30 -17:00 and the four hours before kick-off on match days. We will return any original documents sent to us but please be aware that we cannot be held responsible for any items lost in transit. 

    ACCESSIBLE VIEWING AREAS

    • Accessible viewing areas are located in the North, South and West Lower stands.
    • We have 51 wheelchair user accessible spaces in the stadium.
    • There are dedicated access stewards to assist all disabled access supporters before, during and after the match. The team can be identified by the pink tabards they wear.
    • Wheelchair users of visiting clubs are located with their supporters in the South Stand accessible area.
    • Audio commentary for supporters who are partially sighted is available in most of the stadium.
    • Most seating and the wheelchair accessible areas of the stadium are under cover, however supporters in pitch level areas may get wet, dependent on the direction of the wind. We will provide ponchos to those that require them.

    DISABLED ACCESS AREA NORTH LOWER STAND

    There are 29 wheelchair user accessible spaces on 2 raised platform levels. Ambulant access seating is located at pitch level and on a raised platform as shown below

    • Handrails are located from this viewing area to the concourse area and accessible toilets.
    • In the North West Corner, personal assistants (PA’s) sit behind the wheelchair user. Ambulant access supporters have their PA’s sat next to them.
    • There is limited availability for supporter’s with a temporary injury, requiring no more than 2 steps to access seating

    DISABLED ACCESS AREA SOUTH STAND LOWER

    There are 11 wheelchair user accessible spaces for home supporters and 5 Wheelchair user spaces for visiting supporters requiring a wheelchair accessible space Wheelchair users spaces are located at pitch level and in a neutral area for both home and visiting access supporters. Ambulant access seating is located at pitch level.

    • Personal assistants (PA) sit behind the wheelchair user. Ambulant access supporters have their PA’s sat next to them.
    • Additionally there is seating for ambulant disabled access supporters; requiring no more than 1 step to access.

    DISABLED ACCESS AREA WEST STAND LOWER

    There are 6 wheelchair user accessible spaces located at pitch level. Ambulant access seating is located at pitch level.

    • Personal assistants (PA) sit behind the wheelchair user. Ambulant access supporters have their PA’s sat next to them.
    • Additionally there is seating for ambulant disabled access supporters; requiring no more than 1 step to access.

    PRICING

    All tickets in our accessible areas are sold at the relevant price for the stand and category of fixture. Each disabled supporter is permitted one complimentary ticket for a personal assistant to assist the disabled access supporter with their access requirements during the course of their time within the stadium. Concessionary prices are available to those under 18 and over 65.

    MATCHDAY SPECIAL REQUESTS

    Supporters who are partially sighted. Headsets are available in order for supporters to enjoy the match commentary provided at all home games (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Access Team.

    The audio unit consist of an on/off switch and a pre-set volume control. We have 17 units available. Please order via the Disabled Access Team on 0208 365 5161 or 0208 3655360.

    We advise supports to bring their own head set with volume control if they need to enhance or decrease the sound.

    Please note: The availability and operation of the match commentary does not form part of the terms and conditions of ticket purchase

    Assistance dogs. We welcome assistance dogs although no dedicated relieving area is available. We are able to supply water bowls if required.

    Due to the design of the stadium we are only able to accommodate access supporters with assistance dogs in our lower tier accessible areas. Any access supporter wishing to bring an assistance dog to a fixture must contact the Disability Access Team on 0208 365 5161 or via email at disability@tottenhamhotspur.com so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

    OTHER FACILITIES

    You can now access a specialised travel page that is designed to give travel information for disabled access supporters. These maps offer interactive and clearly laid out maps with directions to key places at White Hart Lane. They also display the disabled access areas in the stadium and how to reach them.

    The accessible areas in the North, South and West Stands are wheelchair accessible, offer accessible toilets which are operated using a Radar Key, we have low level counters at our refreshment kiosks.

    Our ticket and members office in Park Lane is wheelchair accessible. An induction loop system is operational in the ticket office for supporters with impaired hearing or hearing loss.

    Supporters who are Deaf, have hearing impairment or hearing loss are able to contact our Disability Access Team via on the Club text phone 0844 4777 462.

    RETAIL OUTLETS

    In addition to the accessible megastore there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users. There is also a hearing induction loop in the megastore.

    CAR PARKING

    Match Day Accessible Car Parking facilities and designated drop off points.

    • We provide 13 complimentary accessible car parking spaces for registered blue badge
    • These are available on a first come basis and cannot be reserved.
    • There are 8 accessible parking bays in Northumberland Park School, Trulock Road,Tottenham, London N17 0PG. This car park is ideal for accessing the North Stand Lower accessible viewing area. Accessible spaces are allocated and the car park is manned. Located less than 200 metres to the accessible entrance of the North S Lighting is used for night time matches. There are dropped kerbs along this route.
    • There are 5 complimentary accessible car parking spaces in St Francis De Sales School, Church Road, London,
    • N17 8AZ.This car park is ideal for accessing the West and South stand accessible viewing
    • The surface is tarmac and it provides level access. These are available on a first come basis and cannot be reserved.
    • As part of the agreed Traffic Management plan, cars are not permitted to enter the above car parks more than 1 hour prior to kick off or leave within 40 minutes of the final whistle to ensure clear access for pedestrians.
    • Supporters with blue badge parking permits can also park, up to a maximum of 3 hours in marked resident’s bays within the White Hart lane matchday controlled parking zones. For more details please follow this link:- http://www.haringey.gov.uk/parking-roads-and-travel/parking/controlled-parking-zones-cpzs/tottenham-event-day-cpz or call 020 8489 0000.
    • Drop off points are available at the High Road near Bill Nicholson Way.

    SEASON / MATCH TICKETS

    SEASON TICKETS

    Currently there is a Season Ticket waiting list for all of our accessible areas at White Hart Lane. Supporters that wish to join the waiting list will need to purchase a One Hotspur Bronze membership. Please contact our Disability Access Team for further details. Please ensure we are advised as to whether a wheelchair user or ambulant supporter membership is required.

    MATCH TICKETS

    HOME LEAGUE GAMES - To purchase match tickets in the accessible areas at White Hart Lane, please call 0208 365 5161 from 3.30pm on the advertised date. To view accessible ticket on sale dates please click here. During the One Hotspur Bronze on sale there will only be a limited number available. The remaining tickets in the accessible areas will be made available for the members on sale.

    AWAY GAMES - To apply for away match tickets, please fill out the form and return it to disability@tottenhamhotspur.com.

    CHAMPIONS LEAGUE GAMES - Season Ticket holders and One Hotspur Bronze and Lilywhite members will be able to apply on a match by match basis.

    TEMPORARY INJURIES

    Any supporters with temporary injuries (e.g. broken leg) that may affect access to the stadium or seating areas, should contact our Disability Access Team on 0208 365 5161 prior to the game to see if alternative seating can be arranged (subject to availability). Any relocation is at the discretion of the Club and cannot be guaranteed.

    THDSA

    The Tottenham Hotspur Disabled Supporters Association is an independent organisation representing the interests of all Spurs' disabled access supporters. To contact the THDSA, please contact Laurence Cornwall on 07775 510 108 or email: thfc.dsa@gmail.com

    WEMBLEY STADIUM INFORMATION

    • We will play all UEFA competition matches at Wembley Stadium.
    • All relevant disabled access information can be found via this link http://www.wembleystadium.com/TheStadium/StadiumGuide/DisabledAccess
    • Please contact our Disabled Access Team on 0208 365 5161 or 0208 365 5360 to discuss all ticketing and access requirements for matches at Wembley.