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Stadium

  • INFORMATION FOR FANS WITH DISABILITIES

    Tottenham Hotspur Access Statement for the 2014/2015 Season.

    Supporters with disabilities wishing to purchase tickets should contact our Disability Liaison Officer Shirley Osborn on 0208 365 5161, or email disability@tottenhamhotspur.com

    ELIGIBILITY

    The Club reserves the right to check a person's eligibility under the Equality Act 2010. All supporters with disabilities purchasing tickets in our accessible areas at White Hart Lane would be requested to provide an original copy of any of the following prior to purchasing match tickets:

    • Confirmation of the Middle or Higher rate of Disability Living Allowance
    • Confirmation of the Middle or Higher rate of Mobility Allowance
    • Confirmation of the Middle or Higher rate of Attendance Allowance
    • Confirmation of the Middle or Higher rate of Severe Disablement Allowance
    • Certification of being Registered Blind or Partially Sighted
    • A personal letter of support from your hospital specialist (dated within last 2 months and refreshed on a seasonal basis)

    Please Note: Receipt of a Blue / Orange badge or incapacity benefit will not be considered sufficient to enable you to purchase tickets in our accessible areas of the stadium.

    Proof of the above documentation must been seen before a booking can be made. All documents must be sent or handed in to the Ticket Office.

    MATCHDAY SEATING

    White Hart Lane has provision for a Personal Assistant to sit directly behind a supporter in a wheelchair, or sit beside an ambulant supporter in the areas outlined below:

     The North Stand provides:

    • 29 places for wheelchair users and their Personal Assistant in the lower tier
    • 8 places for ambulant supporters and their Personal Assistant situated in the lower tier
    • 6 places for wheelchair users and their Personal Assistants in the upper tier

    The South Stand provides:

    • 16 places for wheelchair users and their Personal Assistant in the lower tier
    • 10 places for Ambulant supporters and their Personal Assistant in the lower tier

    The West Stand provides:

    • 17 places for ambulant supporters and their Personal Assistant in the lower tier

    Away supporters (Barclays Premier League games) are provided with 5 wheelchair / Personal Assistant and 4 Ambulant / Personal Assistant match tickets, which are situated in the South Stand. Whilst these seats are directly in front of the nominated away supporters area, the South Stand accessible area is not segregated.

    We wish to give you and your chosen Personal Assistant the best support and assistance we can whilst you are attending matches at White Hart Lane. In this respect we would ask that you advise the Club if you are to be accompanied by a Personal Assistant who is under the age of 16 at any time as this will ensure that the Stewards in your area are aware should there be an emergency at any time.

    PRICING

    All tickets in our accessible areas are sold at the relevant price for the stand and category of fixture. Each disabled supporter is permitted one Personal Assistant free of charge to assist the disabled supporter with their requirements during the course of their time within the Stadium. Concessionary prices are available to those under 16 and over 65.

    MATCHDAY SPECIAL REQUESTS

    ASSISTANCE DOGS - The Club do everything possible to assist and accommodate those supporters with assistance dogs. Due to the design of the stadium we are only able to accommodate supporters with assistance dogs in our lower tier accessible areas. Any supporter wishing to bring an assistance dog to a fixture must contact the Disability Liaison Officer on 0208 365 5161 or via email at disability@tottenhamhotspur.com so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.

    VISUALLY IMPAIRED HEADSETS - Blind or partially-sighted supporters can enjoy match commentary provided at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer.

    Please note: The availability and operation of the match commentary does not form part of the terms and conditions of ticket purchase.

    OTHER FACILITIES

    The accessible areas in the North, South and West Stands are wheelchair accessible, offer accessible toilets which are operated using a Radar Key and low level counters at our refreshment kiosks.

    Our Ticket and Members office in Park Lane are wheelchair accessible. An induction Loop system is operational in the Ticket Office for supporters with impaired hearing.

    Deaf or hearing-impaired supporters are able to contact our Disability Liaison Officer via on the Club text phone 0844 4777 462.

    RETAIL OUTLETS

    In addition to the Megastore and the official Club Shops at Northumberland Park, Enfield and Harlow, there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users.

    CAR PARKING AND ACCESS TO THE GROUND

    CAR PARKING - The Club provides 13 complimentary car parking spaces at the stadium. 5 Spaces in our West Stand car park entry via Bill Nicholson Way N17 0AP and 8 Spaces in Northumberland Park School, entry via Trulock Road, N17 0PG. These spaces are available to all blue badge holders on a first come, first served basis and cannot be reserved at any time.

    Please note: At the request of the Metropolitan Police, no vehicles are permitted to enter the above car parks no later than 1 hour prior to kick off or leave these areas for at least 30 minutes post match, to aid the flow of spectators coming to and from the Stadium. 

    Blue Badge Holders are also permitted to park, to a maximum of three hours, within marked residents bays within the White Hart Lane match day controlled parking zone. Further details on this parking zone can be found here. 

    DROP OFF POINTS - Supporters with disabilities have two designated drop off points at the Stadium in close proximity to the entrances to the accessible areas. Gate N5 which is in our North Stand and the West Stand car park.

    Please note: Both drop off points can be used prior to the game but are not operational post match. 

    SEASON / MATCH TICKETS

    SEASON TICKETS
    Currently there is a Season Ticket waiting list for all of our accessible areas at White Hart Lane. Supporters that wish to join the waiting list will need to purchase a One Hotspur Bronze membership. Please contact our Disability Liaison Officer for further details. Please ensure we are advised as to whether a wheelchair user or ambulant supporter membership is required.

    MATCH TICKETS

    HOME - To purchase match tickets in the accessible areas at White Hart Lane, please call 0208 365 5161. You can view information on Ticket On-Sale dates.

    AWAY - To apply for away match tickets, please fill out the form and return it to disability@tottenhamhotspur.com

    TEMPORARILY MOBILITY RESTRICTIONS

    Supporters suffering from temporary mobility restriction (e.g. broken leg) that may affect access to the stadium or seating areas, should contact our Disability Liaison Officer on 0208 365 5161 prior to the game to see if alternative seating can be arranged (subject to availability). Any relocation is at the discretion of the Club and cannot be guaranteed.

    THDSA

    The Tottenham Hotspur Disabled Supporters Association is an independent organisation representing the interests of all Spurs' disabled fans. To contact the THDSA, please contact Laurence Cornwall on 07972 595 526 or email: tottenhamhotspurdsa@gmail.com