Season Ticket Holders

Season Ticket Holder Information

Ahead of welcoming our Season Ticket Holders to our new home, we recommend supporters visit our new dedicated stadium section of our website - the number one place for all the information you require ahead of your visit.

We encourage you to read through our comprehensive downloadable guide ahead of your visit.

Remember, tickets for our Premier League fixtures will be loaded onto your new Stadium Access Card. Any ticket you purchase for our UEFA Champions League fixture will also be loaded onto your Stadium Access Card.

Please take note of the block number on your access card – the first digit will correspond to the level of the stadium your seat is on. For example, if your block number starts with a 5, this means your seats are on Level 5.

No matter what level of the stadium your seat is on, all general admission spectators will enter the stadium on the Level 1 concourse. You must only enter the stadium via the Entrance indicated on your ticket.

1882 Season Ticket

Here is some key information for our 1882 Members.

Stadium Access Card

Remember your new 1882 Season Ticket Stadium Access Card. You will need this card to gain entry to both the stadium and your private 1882 Bar.

Supporters who have been issued an e-ticket for a game, please ensure you print your ticket at home and use this method to gain entry to both the stadium and your 1882 Bar.

Private 1882 Bar

There are four private 1882 Bars. To help access the nearest bar to your 1882 Season Ticket seat, please read the below;

• South Stand: there are two 1882 Bars on Level 4 of our South Stand. These bars are situated at both ends of the concourse - one far West and one far East. We recommend you access the bar located nearest to your seat.
• West Level 5, Block 501: your 1882 Bar is situated on Level 5 West and can be found at the end of the concourse near to the entrance of the block where your seat is.
• East Level 5, Block 530: your 1882 Bar is situated on Level 5 East and can be found at the end of the concourse near to the entrance of the block where your seat is.

There are large 1882 signs outside each bar to help supporters find them. We would ask, for easy access, you visit the bar nearest to your seat.

Benefits

• Your seat in all home Premier League and Domestic Cup Matches
• Access to a private bar easily accessible from your seat
• Your name on a feature wall in each of the 1882 Bars (we will review the finish to this wall in the summer and look to extend it)
• Complimentary pre-match in-bar food (you can also redeem your food voucher at any Touchline Grill for an alternative meal or kids meal)
• A complimentary pre-match welcome drink and half-time drink will be available to all Members – vouchers can be redeemed at any time during the matchday in any General Admission area (drinks available are Amstel, Heineken, Neck Oil, Gamma Ray, Wine, soft drinks, hot drinks)
• Complimentary Programme - we are a digital stadium and will offer the ability to download the matchday programme early as an option, alternatively a print copy will be available upon request
• Special edition 1882 Welcome Pack and pin
• We will introduce a pre-match welcome from a former player and a post-match former player hosted Q&A session
• Dedicated Account Support – to support fans of this membership group we will be offering a dedicated account support service (further details will be made available in due course)
• Access to your private bar is for Members only and will be for two hours pre-match and up to two hours post-match, depending on kick-off times

Digital Matchday Programme

Your complimentary matchday programme can now be provided to you in a digital format so that you are able to access it before anyone else. To access your complimentary copy, please follow the steps below:

1. Up to 24 hours before matchday, the digital programme will become available to read on your personal device at: tottenhamhotspur.com/digital-programme
2. Use your email address and unique Client Reference Number to gain access. Your Client Reference Number can be found on your 1882 Season Ticket Stadium Access Card and may only be accessed from one device
3. Your digital matchday programme will then become available to download 24 hours post-match from the same device

Please note, if you choose not to download your digital matchday programme you will still be able to view this for up to 72 hours post-match, at which point it will expire.

Automatic Cup Ticket Scheme

We have now contacted 2018/19 Season Ticket Holders regarding our Automatic Cup Ticket Scheme (“Autopay”) for home cup fixtures which has seen some changes from last season. Our Automatic Cup Ticket Scheme allows Season Ticket Holders to register a payment card which will be automatically charged for all home cup-ties. Registration to the scheme upgrades Season Ticket Holders from a Silver Season Ticket Holder to a Gold Season Ticket Holder.

Please be advised that this scheme will only operate for cup-ties that are played at the new stadium and will not be in operation in the event that any home cup matches are played away from our new home. Supporters will need to purchase individual tickets for these fixtures. Ticketing points awarded for upgrading to a Gold Season Ticket Holder will remain on supporters eTicketing accounts and will not be affected. Ticketing points will be awarded in the usual manner for any individual tickets purchased for cup matches.

Read stadium update for cup games.

Benefits of registering

• Guarantee a seat at each and every home game during the 2018/19 Season
• Beat the queues & automatically secure tickets to some of our most popular games
• Save on booking fees which are waived for all Gold Season Ticket Holders
• Earn Ticketing Points for every home cup-tie
• Share your home cup ticket with a family member or friend via Ticket Share if you can't get to a game
• Resell your home cup ticket via Ticket Exchange* if you are ever unable to attend
• Earn additional Ticketing Points for registering
• No Upfront Cost, all that is required is to register your credit or debit card details and payment will be debited on a match by match basis

Key Updates

• It is not possible to opt-out of the scheme for a particular home cup-tie for any reason. By joining the Automatic Cup Ticket Scheme, a Season Ticket Holder is committing to purchase every home cup-tie, regardless of opponent, date, time or competition.

I was previously registered on the scheme - do I need to register again?

• YES - as the terms of the scheme have changed, Season Ticket Holders will need to register ahead of the 2018/19 Season, regardless of whether they have previously been registered on the scheme.
• We will NOT be able to automatically register the payment card details that were used to make payment for 2018/19 Season Tickets.

How to register?

1. Sign-In to 'My Account' via the Tottenham Hotspur Ticketing & Membership Centre and enter your client reference number and password
2. Click ‘My Account’ which will appear in the top right-hand corner of your screen
3. Under ‘Ticketing’, choose the menu item called ‘Cup Ticket Scheme’
4. Select the Season Ticket(s) that you wish to upgrade to autopay and click ‘Assign Card Details’

Season Ticket Holders will be able to upgrade to autopay for their own Season Ticket and on behalf of any other Season Ticket Holders whose account they manage within their 'My Network'. The funds for all cup tickets will be debited from the lead booker’s registered card.

For more information on account management, please see My Network once signed-in.

Key Terms & Conditions

• It is not possible to opt-out of the scheme for a particular home cup-tie for any reason. By joining the Automatic Cup Ticket Scheme, a Season Ticket Holder is committing to purchase every home cup-tie, regardless of opponent, date, time or competition.
• Tickets purchased through the Automatic Cup Ticket Scheme are not eligible for a refund under any circumstances.
• If Season Ticket Holders sign up and subsequently wish to cancel their participation in the Automatic Cup Ticket Scheme, they must put their request in writing via post or email.
• Upon cancellation, 5 points will be deducted from their loyalty point total and it will not be possible to opt back in to the Scheme for the remainder of the 2018/19 Season.
• If the payment card that Season Ticket Holders have registered on the scheme is declined for two consecutive “Autopay” runs, they will be removed from the scheme with no further notice. Upon being removed from the scheme, 5 points will be deducted from their loyalty point total and it will not be possible to opt back in to the Scheme for the remainder of the 2018/19 Season.
• This is an optional scheme. There is no obligation for any Season Ticket Holder to register for the scheme.