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#NewStadium #Fans #Information #Matches #AstonVilla

Information for fans attending the Villa match

Tue 18 May 2021, 11:39|Tottenham Hotspur

We are delighted to welcome fans back to Tottenham Hotspur Stadium for our final home match of 2020/21 against Aston Villa on Wednesday evening (6pm).

The Club has implemented a number of measures at the stadium to ensure the health and safety of those attending, in line with Government guidance and that of the Sports Grounds Safety Authority (SGSA) and the Premier League.

Our updated Code of Conduct is available online and we ask all match ticket purchasers to agree to the terms stated - we encourage you to remind yourselves of what this entails before attending.

Health and safety measures in place will mean that your matchday experience will be somewhat different to what you would have been used to pre-pandemic. We therefore advise fans to carefully read the following guide and familiarise yourself with the details ahead of your visit to the stadium.

Health questionnaire

Your digital match ticket will be activated once you have completed your health questionnaire, which you have already been sent. Please make sure everyone in your party has completed their questionnaire before travelling to the stadium. Parents or guardians may complete it on behalf of any juniors with whom they are attending.

Code of Conduct

Please ensure that you read and adhere to the terms stated in our Code of Conduct. The Code stipulates that face masks or face coverings must be worn at all times, except when eating or drinking.

Check your seat and entry time

Your digital ticket is valid within a specific entry time to control the flow of supporters into the stadium and reduce the associated risks of most supporters arriving at the same time. As you may not be using your normal Season Ticket seat, please take note of your entrance number and specific entry time stated on your digital ticket. We strongly advise you plan your travel to arrive for your allotted entry time, otherwise you may be refused entry.

Your ticket - important information

Download your digital ticket

You have been sent an email containing a link to download your match ticket. Follow the instructions to download it directly into your Apple Wallet or Google Pay.

Stadium Access Cards are no longer in operation.

For further guidance about digital ticketing, or if you do not own a smart phone with a digital wallet, please refer to our Digital Ticketing FAQs.

Attending with a junior?

Junior digital tickets will be emailed to the registered email address on the account. As multiple tickets on the same device are prohibited, the ticket must be downloaded to the junior supporter's device. If the junior is unable to do so, or if they do not have a compatible smartphone, please see our Digital Ticketing FAQs.

Access Scheme supporter?

All Personal Assistant tickets have been sent to the Season Ticket Holder along with the Health Questionnaire.

On the day enquiries

The Paxton House Ticket Office is open from 9.30am should you have any ticketing enquiries on the day. Please note, we shall only be able to deal with queries relating specifically to that day’s fixture. No other enquiries will be dealt with on a matchday.

Bags, Flags and Prohibited Items Policy

We would ask that you familiarise yourself with our Bag, Flag and Prohibited Items Policy prior to travelling to the stadium.

Do NOT bring a bag. If you choose to do so, only bags that comply with our bag policy will be permitted - no bag drop facilities will be available.

If you have a medical condition that requires you to bring a bag or other equipment, please email our Access team - Access@tottenhamhotspur.com.

Existing bag exemption certificates are still valid. Flags must meet criteria on size, location and content. Flags that do not comply with our policy will be confiscated.

Getting here

Travel information for fans attending our Premier League match against Aston Villa on Wednesday. Designated parking is only available for Blue Badge Holders who have pre-booked a space.

Accessibility

Key information for fans with access requirements.

Please note that the use of lifts is restricted to those on the Disability Access Scheme, or who possess a Lift Pass. There will be a limit of four people per lift, one of whom will be a steward. Access to the lifts for other fans will be at the discretion of stewards should there be available capacity. Car park access will also be available from 4pm. The car park will close for 30 minutes from the final whistle, and re-open from approximately 8.15pm.

Before you arrive

Here are our top tips for attending reduced capacity matches at Tottenham Hotspur Stadium...

- Complete your Health Questionnaire
- Download your ticket to your mobile device
- Check your stadium entry time and entrance number
- Bring a face mask or face covering
- Leave your bags at home - there will be no bag drops
- Bring a form of cashless payment
- Wash and/or sanitise your hands regularly
- Familiarise yourself with our Code of Conduct
- Keep a safe distance from those outside your household bubble
- Do not attend if you are experiencing COVID-19 symptoms

Complimentary hot food pre-match

All hot food options will be complimentary pre-match across our range of stadium food outlets. As social distancing measures will be in place, our hot food options will consist of quick-serve items, including our usual matchday fan favourites. Food and non-alcoholic drink can be consumed in the stadium bowl but please note that alcohol cannot. Alcohol must be consumed instead at one of the additional seating areas provided in our concourse areas, as per our licensing agreement. Catering staff will take food and drink orders from supporters located in our accessible areas and bring their order to them.

Take your seat - let us entertain you

Get in your seat early as we bring you a full 90-minute programme of pre-match entertainment in the bowl. From 4.30pm, there will be a live DJ set, with a matchday playlist to build the atmosphere ahead of kick-off. You'll be able to watch our popular N17 Live broadcast on our big screens, bringing you all the build-up in the company of special guest, Jermain Defoe. This special edition broadcast will also reveal our One Hotspur Player of the Season, Junior Player of the Season and our Goal of the Season, as voted by our fans.

Inside the stadium

Once you're inside the stadium, your matchday experience will be a little different to what you were used to before. Here are some important things to note...

Increased hygiene

Additional hand sanitiser stations have been installed throughout the concourses that we encourage fans to use, as well as in all washrooms. We also encourage fans to bring their own hand sanitiser with them if possible, in bottles no larger than 50ml. Enhanced cleaning measures - including infection control fogging, electrostatic spraying and disinfecting - will be taking place pre, during and post event.

Social distancing

At Tottenham Hotspur Stadium, we are fortunate to have bright and spacious concourse areas that allow for social distancing. We shall nonetheless ask that you please take note of the clear signage and floor markings as you move around, enabling you to keep your distance from others. Regular PA announcements will remind fans of their social distancing obligations. Our digital screens within the concourses will not be showing any football content that may encourage any fans to gather, and will only be showing useful instructional content around social distancing.

Cashless payments

We are proud to have a fully cashless stadium for increased speed of service and improved hygiene.

Payments can be made using the following methods:
- All major contactless debit and credit cards - the payment limit is £45
- Mobile and wearable payment, including Apple Pay and Google Pay - this method supports high-value contactless payments

To learn more about the new measures that will be in place, please see our Matchday FAQs.

Matchday programmes

All match attenders will receive a digital copy of our matchday programme free to download onto their mobile device and read ahead of kick-off, including all the usual exclusive interviews and features. Although we are offering a digital programme to reduce social contact where possible, a physical copy of the programme will still be available to purchase from the Tottenham Experience and Tap Inns on the day for the collectors amongst you.

Leaving the stadium

Our concessions will remain open for you to order food and drink until 8.45pm, and you will be able to stay within the stadium until it closes at 9.15pm.

When you do decide to leave the stadium, please continue to follow social distancing guidelines and keep your face covering on. Avoid gathering in groups of more than six people outside of your household bubble.

Social distancing measures on public transport may mean a longer than expected wait to board trains. In the event of queues, supporters are requested to be patient and wait to enter stations. Stewards will be present at stations post-match to ensure any queues can be managed as safely as possible. Supporters are asked to respect and work with staff at our stations.

Spurs Shop

The Spurs Shop at the Tottenham Experience will be open for you to visit - 10am-9pm on matchday. It will operate as it has done during the pandemic - there will be a one-way system and a limit to the number of people permitted in store at any one time. A limited number of matchday programmes will be available to purchase in-store.

Spurs Respects

The Club does not tolerate abusive, offensive or discriminatory behaviour of any sort and both the police and ourselves will take action against anyone behaving in this way.

Fans are reminded that our Ground Regulations state, ‘racial, homophobic or discriminatory abuse, chanting or harassment is strictly forbidden and will result in arrest and / or ejection from the Ground'.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language.

As you are arriving at or leaving the stadium, please be considerate to our neighbours. Information on our recycling bins located around the stadium will help ensure you correctly dispose of your waste.

Report it and safeguarding

It is always better for us to monitor problems as they occur, so we ask that you raise any issues with us as soon as they happen in order for us to deal with them promptly.

If you witness anything that falls outside of our Stadium Policies and goes against our Spurs Respects ethos, you can report it via our Text Service on 07537404821, along with your location (Block/Row/Seat) and the location of the offence (Block/Row/Seat).

TEXT...

FOUL (language & behaviour)
RACISM (racist chanting & shouting)
HPH (homophobic chanting)
DRINK (drinking alcohol in view of the pitch)
SMOKE (smoking in the stadium)
STAND (standing up)
PYRO (use of or intended use of any pyrotechnic or smoke bomb)
COVID (breach of code of conduct)

If you have concerns for your safety or the safety of others around you, please speak to one of our stewards (who will be wearing high visibility jackets). They report directly to the stadium Safety Team and are able to access specialist assistance quickly if required.

Please note that children under the age of 14 must attend under the care and supervision of a responsible adult for the full duration of their time in the stadium. This is to ensure their wellbeing and safety.

Young people (age 14-18) are permitted to attend unaccompanied. However, should the need for help arise, our stewarding team will be available to respond under the guidance of the matchday safety team.