Spurs v Palace - information for fans
Spurs v Palace - Premier League - Saturday 14 September (3pm)
We look forward to welcoming you to Saturday’s Premier League clash with Crystal Palace (3pm).
Please take the time to read this email - it contains everything you need to know ahead of attending on Saturday.
Turnstiles will open two and a half hours before kick-off (12.30pm).
- TOTTENHAM HOTSPUR WOMEN HEAD COACHES TALK NEW SEASON + A SPECIAL TREAT FOR A LIFELONG FAN AT HALF-TIME
- NEW WHITE HART LANE STATION NOW OPEN
- MEMBERS’ DISCOUNT DAY IN SPURS SHOPS!
- IT’S A WRAP! – INTRODUCING VEGGIE AND CHICKEN BURRITOS
- REUSABLE BEER CUPS TRIALLED ON LEVEL 5
Tottenham Hotspur Women made an encouraging start to life in the Women’s Super League with a battling display in a narrow 1-0 defeat away to two-time champions Chelsea at Stamford Bridge last Sunday.
Our home campaign begins this Sunday with a clash against Liverpool Women at The Hive (2pm) with tickets still available.
Head Coaches Karen Hills and Juan Carlos Amoros will appear at half-time to give their thoughts on last weekend’s opener and look ahead to the rest of the season, PLUS…
We shall be introducing 89-year-old Season Ticket Holder Brenda Tissier, celebrating the 70th anniversary of her first Spurs match – a 2-0 win against Leeds United on September 10, 1949.
There will be a special treat for Brenda, not to be missed.
Fans attending Saturday’s match will experience new and upgraded facilities at White Hart Lane station for the first time on a matchday.
The new entrances will provide quicker and easier access for those using the London Overground station for home matches and other event days at our stadium. There is more circulation space within the station and more of the platforms are covered.
Please note due to ongoing works on the lifts, the station is not yet fully accessible. Northumberland Park has step-free access, as do the National Rail platforms at Tottenham Hale.
Fans intending to travel to White Hart Lane station are advised to READ OUR FULL TRAVEL UPDATE and take note of the key points with regards to how the new-look station will operate.
Our top-five tips
Here's a reminder for fans of our top five tips when visiting our new home:
1 - Download the Official Spurs App
Our app will help you get the most out of your visit and is the best place to store your ticket if you are a Season Ticket Holder or One Hotspur Member.
Please note – tickets will not display in the app if they have been obtained via Ticket Exchange or Ticket Share.
Head to the App Store or Google Play now and download the Spurs Official app.
2 - Bag policy
Please familiarise yourself with our bag policy.
We strongly advise supporters not to bring bags of any type into the stadium. If you do bring a bag you will need to have it searched.
Our Bag Policy only permits certain bags to be brought into the stadium after they have been searched.
Please note, laptops are permitted as long as they are placed within a bag that meets the above criteria.
If you have a medical condition that requires you to bring a bag, liquids or other equipment, please email firstname.lastname@example.org.
3 - Remember your ticket
If you are a Season Ticket Holder or One Hotspur Member, tickets for this match have been loaded onto your Stadium Access Card – unless you have become a new Season Ticket Holder or Member over the summer, this will be the same Access Card that you were using last season.
For entrance and seat details, please login and check your My Account History.
DOWNLOAD THE OFFICIAL SPURS APP - and your ticket will be available to either use or have as a back-up to your Access Card. You simply scan the barcode at the turnstile reader to gain entry.
Some fans may have been issued an e-ticket or paper ticket for this event. If you have been sent an e-ticket, please ensure you print this at home and bring with you to gain entry.
If you are a Member that has purchased via Ticket Exchange, you will have been given the option to either have the ticket loaded onto your Access Card or be sent a print-at-home e-ticket. Please note, if you have selected to have the ticket loaded onto your Access Card, you will need to bring your physical Access Card with you to gain entry as the ticket will not appear on the app.
4 - Arrive early and locate your seat
We encourage fans to make arrangements to arrive as early as possible ahead of the match to leave enough time to clear security and avoid busy transport times. The stadium will be open from 12.30pm.
On arrival at the stadium, the first thing we recommend you do is locate your seat. Please take note of the block number on your access card, e-ticket or booking confirmation email - the first digit will correspond to the level of the stadium your seat is on. For example, if your block number starts with a 5, this means your seats are on Level 5.
No matter what level of the stadium your seat is on, all general admission spectators will enter the stadium on the Level 1 concourse. You must only enter the stadium via the Entrance indicated on your ticket.
Once you have found your seat, we recommend that you remain in the vicinity in which your seat is located.
5 - Cashless stadium
The Club is proud to deliver a fully cashless stadium as we aim to provide the best possible fan experience at our new home.
No cash is accepted for any purchase made within the stadium and its surrounding campus, including the Tottenham Experience.
If you are on our Disability Access Scheme, please ensure you bring your yellow Access Scheme card as well as your Season Ticket or One Hotspur membership card to gain entry via our accessible entrances.
Please notify a steward at your accessible entrance should you require any of the following:
- Headsets for audio descriptive commentary
- Radio assertive hearing systems
- To store a wheelchair, mobility scooter or walking aid
- Temporary access to a wheelchair
- A RADAR key for one of our accessible toilets
We ask that you please bring your own RADAR key to the match if possible. However, we shall be able to provide one should you not have it with you for any reason.
Spurs Shops - Members' discount day
A reminder that we are offering Season Ticket Holders and One Hotspur Members a 10% discount on purchases made in store and online.
Simply present your Stadium Access Card at the till in any of our Spurs Shops to claim your discount.
Here is a full list of our Spurs Shop opening and closing times:
Spurs Shop at the Tottenham Experience: 10am-7.30pm
Spurs Shop at Paxton House: 11am-6pm (North Stand ticket holders only after 12.30pm)
Northumberland Park Shop: 11am-6pm – this is the first time the Shop will remain open post-match this season.
Food and drink
Our food and drink outlets cater for a wide range of tastes and special dietary requirements - there is something for everyone.
It’s a Wrap! New for this matchday are our veggie or chicken burritos available at select Touchline Grills and Tap Inns on South Level 2 (kiosks 250 & 257) and North Level 4 (kiosks 419 & 421).
Our £5 Pie & Pint or £4 Pie & Soft Drink offer is also on at all Tap Inns throughout the stadium for the first hour of the stadium opening AND post-match while stocks last between 4.45 – 5.45pm.
Our £5 Pie & Pint or £4 Pie & Soft Drink offer is on at all Tap Inns throughout the stadium for the first hour of the stadium opening AND post-match between 4.45pm-5.45pm.
Snack Attack! packs are available at select Touchline Grills, the Chicken House and N17 Grill, providing parents with a fun-filled food option for their Juniors.
The packs offer a wide range of choice with either a pork hot dog, beef burger or bean burger, along with a freshly prepared fruit bag, soft drink and either chips or vegetable sticks.
At every home match, one Snack Attack! pack will contain a Golden Ticket for a lucky young fan to win a Spurs goody bag.
All bars and food outlets will open two and a half hours before kick-off, at the same time as the stadium opens.
Last orders at our bars and select food outlets will be at 6pm ahead of the stadium closing at 6.45pm.
You are welcome to take your food and non-alcoholic drink to your seat in the bowl to eat and enjoy.
As at White Hart Lane, fans are advised not to bring their own food into the stadium due to issues of provenance, safety and rubbish generated. Discretion will be shown by stewards, however, in relation to snacks, in particular children’s snacks. We appreciate this is not a clear-cut policy but allowing discretion means we can be more flexible in your interests.
Drinks of any kind, including water, may not be brought into the stadium in line with all safety advice that relates to major events. This also applies to empty bottles of a certain size with lids that can be filled and thrown. Water fountains are available throughout the stadium for fans to use.
Reusable beer cups
Supporters visiting Level 5 of the stadium at this match should be aware that we shall be trialling the use of reusable beer cups across all bars located in this area - including those at which the Bottoms Up pouring system is in operation.
The initiative is part of the Club’s continued drive to reduce single-use plastic across its operations and, if the trial is successful, reusable beer cups will be used across the entire stadium going forward.
New beer cups will be collected and taken off site after matches to be washed and then returned for further use.
For this process to work effectively, we need your help...
Mounted to our recycling bin units throughout the Level 5 concourse, you will notice bespoke units where beer cups ONLY are to be disposed of after you have finished your drink.
It is crucial that beer cups are disposed of only within the bespoke units provided.
Please refrain from placing the cups within our General Waste or Dry Mixed Recycling bins as this could undermine our recycling strategy.
Drinking alcohol in view of the pitch is against our Ground Regulations, so you will need to dispose of your beer cup before taking your seat for the match. Don’t worry – you will be provided with another cup at the bar if you order another drink.
We kindly ask that fans do not take the cups out of the stadium after the match and that they are either disposed of within the correct units or returned to the bar.
We thank you for your co-operation and shall be closely monitoring the process at Saturday’s match. If you have any questions regarding the correct disposal of the reusable cups on the day, please ask a member of our catering staff or a steward.
The Market Place
We should like to remind fans that The Market Place in the South Stand is designed as a family-friendly area for all to enjoy.
We have seen behaviour in this area by a minority of fans that would be deemed unacceptable at any pub – let alone at a sporting event where children of all ages and the elderly are present.
Any fans who are unable to behave sensibly will be ejected from the stadium and, where applicable, banned from attending matches.
Please respect our stewards.
Although we fully expect fans will rise up from their seats during key moments of the match, persistent standing during matches is against our Ground Regulations – it was not allowed at White Hart Lane and it is not allowed in our new stadium.
As well as the obvious safety issue it presents, we have received numerous complaints from your fellow fans whose matchday experience has been ruined by those in front of them standing throughout the match, obstructing their views of the action.
Therefore, when asked by a steward to take your seat, please take a moment to think about the implications to your fellow supporters and kindly follow the instruction.
Respect our neighbours
Please ensure you use one of our many toilets located across the stadium campus before heading home. Should you require use of a toilet after leaving the stadium, the Club has installed public toilet blocks throughout the local area where we have identified a need.
Public toilets are available at the following locations:
• Chesnut Road
• Park Lane Close
• Tariff Road
• Tottenham Green
• Whitehall Street
• Willoughby Lane
As you are arriving at or leaving the stadium, please be considerate to our neighbours. Information on our recycling bins located around the stadium will help ensure you correctly dispose of your waste.
If you witness any form of anti-social, abusive or discriminatory behaviour, homophobic language, crime, vandalism, violence, persistent standing, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 07537404821 along with your location (block/row/seat) and the location of the offence (block/row/seat).
Text 07537404821 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).
Use of lifts
Stewards may restrict access to lifts to ensure those on our Disability Access Scheme and those with mobility issues have priority. If you have been issued a Lift Access Card, please ensure you bring it with you. Access to lifts for all other fans will be at the discretion of our stewards should there be available capacity. We thank you for your co-operation with our stewards on this matter.
There have been incidents of smoking in the toilets. Please note there is no smoking or use of e-cigarettes permitted anywhere across the stadium campus.
Help us recycle
The Club is dedicated to minimising the environmental impacts of all our activities. You can help us ensure all waste is recycled by simply choosing the right bin when you dispose of your rubbish. Throughout the concourses, you will find two different bins at each location – one is for General Waste, the other for Dry Mixed Recycling.
This is your home – please treat it with respect.
Support our local Food Bank
Tottenham Food Bank will be celebrating its re-opening in a new location at Tottenham Town Hall (just along the High Road towards the stadium from Seven Sisters) on Saturday between 11.30am-3pm.
A collection will be held outside the Town Hall for any long-life food or drink, including cereals, pasta, rice, tinned meat and fruit juice, that fans are able to bring along and donate.
If you are unable to make a donation on Saturday, follow Tottenham Food Bank on Twitter @CrutchHaringey for news on further events.
In the unlikely event that we should have to evacuate the stadium, please adhere to the advice given by front line staff and on our public address system.