Digital Ticketing
Digital Tickets
Your Ticket
Our Stadium is now fully digital!
With the successful implementation of digital ticketing, all Stadium Access cards previously in circulation will no longer work and entry to the stadium can now only be gained via the Digital Season Ticket Pass, One Hotspur Member Pass or Matchday Digital Tickets downloaded onto the wallet of the attending supporter. Premium members can access, download or Transfer each of their digital tickets via their e-ticketing account.
Season Ticket Holders
Season Ticket Holders who have not relocated their Season Ticket Seat will have their existing Digital Pass in their mobile wallet reactivated ahead of next season and should NOT delete it.
If a Season Ticket Holder has relocated their seat, they will be sent a NEW digital download link with their new pass no later than seven days before the first home game of the season – the original pass will no longer work and must be deleted before the new pass is loaded onto a mobile device.
All Matchday ticket will automatically update on the Digital Pass within seven days of each match the supporter is permitted to attend.
We have created some user guides to help assist you to add your Digital Pass successfully onto your device and explain how they work on matchdays:
Season Ticket Holder iPhone Guide
Season Ticket Holder Android Guide
If you can no longer access your digital pass, please complete this form.
One Hotspur Members
One Hotspur Members who have not changed their membership type (i.e. Junior to Adult) will have their existing Digital Pass in their mobile wallet reactivated ahead of next season and should NOT delete it.
If a One Hotspur Member has changed their membership type, they will be sent a NEW digital download link with their new pass – the original pass will no longer work and must be deleted before the new pass is loaded onto a mobile device.
New One Hotspur Members will receive a one-time digital download link for their One Hotspur Pass from either noreply@tickets.tottenhamhotspur.com or noreply@ticketmaster.co.uk no later than 48 hours prior to the first match they have purchased - this should be downloaded to the mobile device they intend to use for the duration of the season and must NOT be deleted. Passes will automatically update within seven days of the match purchased.
We have created some user guides to help assist you to add your Digital Pass successfully onto your device and explain how they work on matchdays:
One Hotspur Member iPhone Guide
One Hotspur Member Android Guide
If you can no longer access your digital pass, then please complete this form.
Photo ID Stadium Entry Card
Season Ticket Holders and One Hotspur Members who have not changed their Season Ticket Seat or Membership type will have their Photo ID Stadium Entry cards reactivated for the 2023/24 season.
For any new Season Ticket Holders, One Hotspur or Premium Account Members who do not own a compatible mobile device, and any Season Ticket Holders or Members who were previously in possession of a Photo ID Stadium Entry Card and have recently changed their seat or membership type, can submit a request for a Photo ID Stadium Entry Card using this form.
Further information on how to obtain a Photo ID Stadium Entry Card can be found here.
For non-members who do not own a mobile device, please visit our digital ticketing FAQ pages for further guidance.
Individual Match Ticket
Premium Member Tickets
Premium members can access, download, or transfer each of their digital ticket(s) via their e-ticketing account here. To gift a ticket to a friend, colleague, or family member, navigate to Ticket Transfer in your e-ticketing account, enter the email address of the recipient and select Transfer – you can use a different email address for each seat you wish to transfer. Once the tickets have been transferred, the recipient will receive an email containing the link to the digital ticket which can then be added to their Apple or Google wallet.
We have created the below user guides to help assist you to either download or transfer each ticket in your account.
Premium Member Digital Ticketing Download Guide
Premium Member Ticket Transfer Guide
Ticket Share Tickets
Tickets gifted via Ticket Share must first be accepted by the recipient before the digital download link is issued from either noreply@tickets.tottenhamhotspur.com or noreply@ticketmaster.co.uk. This is also applicable for Season Ticket Holders and One Hotspur Members who have been gifted a ticket - these tickets will be issued outside of their Digital Pass and should be downloaded onto their mobile device. The digital ticket will be issued immediately after accepting the Ticket Share.
Guest Digital Tickets
Guest digital tickets purchased in the same transaction will be sent to the lead booker’s email address for them to forward the ticket links, via email, to their guests so they may download them onto their own individual devices. Tickets will be sent from either noreply@tickets.tottenhamhotspur.com or noreply@ticketmaster.co.uk within seven days of the fixture and no later than 48 hours before kick-off.
iPhone single ticket user guide
Android single ticket user guide
Pre-season and Non-Member Digital Tickets
Ticket(s) purchased for a pre-season game or non-members who have purchased a ticket during a general on sale window, will have been sent a link to their digital ticket via email from either noreply@tickets.tottenhamhotspur.com or noreply@ticketmaster.co.uk.
AstroPay
Fans who use the Spurs-branded prepaid card and other AstroPay products will accumulate AstroPoints with each purchase. These points can then be redeemed to secure unforgettable experiences, including Premium match tickets, signed merchandise, Training Centre tours and virtual player meet and greets with players.
Fans can sign up for a pre-paid card at AstroPay, verify their account and then request a digital card that can be added to Google Pay and Apple Pay and ready to use.
It’s entirely free of charge to sign up. To redeem these offers, simply top up your Spurs Card and spend anywhere in the Stadium* and TFL network on matchday.
Download AstroPay and request the Spurs Card today to enjoy:
-20% cashback when purchasing at any Official Spurs merchandise location at the Stadium or any food and beverage concessions inside*
-100% cashback (up to £12 per month) on Transport for London during match days
*Excludes matchday programme unites. T&Cs apply.
Matchday
With your ticket safely secured in your digital wallet, you will not need to worry about printing anything off before you leave home. Just make sure your phone has sufficient battery life before setting off.
To access your tickets on matchday, open your Apple or Google Wallet on your mobile device.
Please note, each ticket will only work once on the turnstile – it is not possible to pass your ticket onto anyone else once you have entered the stadium.
Dos and Don’ts of using your digital pass or ticket.
