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#Foundation

Jobs Board

Sign Up for Service Sector Jobs at the New Stadium

The new stadium will be the largest capacity football club stadium in London, creating a new sports and leisure destination for the capital with a hive of activity 365 days a year.

The Foundation is working with key partners to fill the jobs we need to serve guests and match goers when the new Tottenham Hotspur stadium opens.

Current New Stadium Customer Service Job Vacancies

EVENT MANAGER

Reporting to the Deputy Head of Hospitality; this role will support in the planning and delivery of both match day and event hospitality. This is an exceptional opportunity for an individual who is passionate about the guest, the food and the service.

Key Focus Areas

•Leads and supports in the delivery of first class match day and event day hospitality services
•Supports with the delivery and co-ordination of Conference and Events
•Leads a team of variable event staff across our premium portfolio, ranging from lounge bars, boxes, loges and restaurants
•Delivers and maintains HSE within the department and leads by example
•Review performance and service delivery event by event
•Both customer and client expectations are exceeded
•Demonstrate full alignment with the Levy UK and client vision and values
•Liaising with culinary and marketing specialists to maximise match day occupancy food and drink sales
•Liaison with 3rd party suppliers and contractors to support excellence in customer service delivery and product knowledge •Continually aware of the customer journey, service pinch points, logistical challenges and opportunities to observe, support, capture and act on client and customer feedback continually.

Person Spec

•Min 2 years’ experience within a quality restaurant, venues or luxury brand
•Experience in a multi-site outlet, stadium environment desirable but not essential
•Personal circumstances must allow working flexible hours to align with event activity across a 365 operation
•Demonstrates excellent leadership qualities
•Strong organisation and effective communication skills
•Commercial awareness – sees beyond the obvious and is resourceful in seizing opportunities and solving problems
•Credible, champions and grows guest and client relationships
•Effective team player, with a “can-do” attitude
•Energetic and fast operator
•Knowledgeable and keeps up-to-date with current food and dining concepts
•Assertive, calm and passionate works well under pressure
•Motivated by a desire and passion for quality and excellence in service delivery and the guest journey.

For more information or to apply, please contact THF Recruitment at thf.recruitment@tottenhamhotspur.com

PREMIUM PLAYERS 

We strive to have our exceptional people delivering this market-leading experience, therefore we are looking for Brilliant Bartenders, Wonderful Waiters and Tenacious Team Leaders to become our Premium Players.

Crave the opportunity to work across 20 unique dining experiences?

Aspire to work with some of the industry’s most revered chefs?

Yes? You are precisely who we are looking for!

#dare to be the new face of hospitality! 

Premium Players Requirements:

• A nice and engaging team player!
• Hardworking and enthusiastic
• Willing to go the extra mile for your team & guests
• Passionate about delivering a unique & exceptional level of service to our guests
• Being attentive to guest needs through every little detail
• Available to work weekends & evenings

Premium Players Skills:

• Previous experience in a restaurant environment recommended but not essential
• Making recommendations to our guests from our delectable offerings
• Accurately deliver efficient and unrivalled service to approximately 9,000 of our premium guests throughout the event day
• Confident in operating our innovative till & order system
• Prepare drinks at the bar and dispense quality beer produced by our in-house brewery

Benefits:

• Matchday rewards
• A comfortable sta changing area
• Holiday pay
• Matchday meal provided
• An opportunity to advance yourself and develop skills with ongoing training
• Flexible work which fits around your family, social life and studying
• As well as our fantastic stadium, you have the chance to work at some our partner venues
• A chance to work with our other fantastic people!

For more information or to apply, please contact the Tottenham Hotspur Foundation by email: thf.recruitment@tottenhamhotspur.com

RETAIL SQUAD

Crave the opportunity to work in a state of the art venue bustling with innovation and excitement? Congratulations as you are precisely who we are looking for. From our trendy Chicken House (Yes, we will have chicken wings!) to our Heritage Island Bars, we will be redefining the stadia experience.

#daretobe part of the North London revolution!

We strive to have our exceptional people delivering this market-leading experience, therefore we are looking for outstanding Till operators, Food service assistants and Beer Dispensers to be part of our Retail Squad.

Are you ready to kick-off this revolution?

Retail Squad Requirements:

• A nice and engaging team player
• Hardworking and enthusiastic
• Willing to go the extra mile for your squad & guests
• Passionate about delivering a unique & exceptional level of service
• Available to work weekends & evenings

Retail Squad Skills:

• Deliver unrivalled service to over 50,000 guests in 15mins!
• Adding value by making recommendations to our guests from our wonderful range of unique products
• To operate our innovative cashless till system
• Using a Bottoms Up system to give you the perfect pint every time, serving beer produced in our very own microbrewery
• Preparing food and drink in line with HSE guidelines
• Attention to every little detail.

Benefits:

• Matchday rewards
• A comfortable staff changing area
• Holiday pay
• meal provided
• An opportunity to advance yourself and develop skills with ongoing training
• Flexible work which fits around your family, social life and studying
• As well as our fantastic venue, you will have the chance to work at some of our iconic partner venues.
• A chance to work with our other fantastic people!

For more information or to apply, please contact the Tottenham Hotspur Foundation by email: thf.recruitment@tottenhamhotspur.com

CULINARY BRIGADE

We strive to have our exceptional people delivering this market leading experience. Therefore we are looking for Chefs at all levels. Are you ready to kick-off this revolution?

Hunger for the opportunity to work on creating unrivalled culinary experiences?

Desire to work with some of the industry’s most revered chefs?

You need not look any further!

#daretobe part of North London’s culinary revolution!

Culinary Brigade Requirements:

• A nice person
• Previous experience in fine dining environment recommended but not essential
• Ability to work calmly under pressure
• Maintain a consistently high standard of food at all times
• Have a 'can do' attitude
• Exceptional standards of hygiene and cleanliness
• Strict adherence to HSE guidelines
• The ability to work as part of a food-focused team
• Passionate about the culinary industry
• Available to work weekends & evenings

Benefits:

• Matchday rewards
• A comfortable staff changing area
• Holiday pay
• Matchday meal provided
• An opportunity to advance yourself and develop skills with ongoing training
• Flexible work which fits around your family, social life and studying
• As well as our fantastic stadium, you have the chance to work at some our iconic partner venues
• A chance to work with our other fantastic people
• Opportunity to work with an award-winning, forward-thinking Executive Head Chef

For more information or to apply, please contact the Tottenham Hotspur Foundation by email: thf.recruitment@tottenhamhotspur.com

MANAGEMENT TEAM

We strive to have our exceptional people delivering this market leading experience. Therefore we are looking for motivated and inspirational leaders to join our management team across all our premium and retail areas.

#daretobe an inspiring leader!

Crave the opportunity to work in a state of the art venue bustling with innovation and excitement? If yes, you are who we are looking for!

Are you ready to kick-off this revolution?

Key skills:

• Prior management or supervisory experience essential
• Catering background is desirable but not essential
• Superb organisational skills
• Articulate and communication skills
• Open minded to the unique experiences we are creating
• Embraces technology
• Resilient attitude in times of adversity
• Exceptional people skills
• An ability to work calmly under pressure and solve problems quickly and efficiently
• Maintains a high standard of personal presentation
• Ability to handle customer complaints and queries effectively and quickly
• Confident in assessing staff abilities and providing on the job coaching and development

Responsibilities:

• Ensuring the smooth running of all operations within your given area
• Empower your team to deliver unrivalled service at all times
• Managing staff and ensuring working hours and breaks are managed in line with WTD
• Financial acumen to ensure commercial success
• Complete necessary compliance documentation
• Adhere to all HSE guidelines
• Available to work weekends & evenings

Benefits:

• Matchday rewards
• A comfortable staff changing area
• Holiday pay
• Matchday meal provided
• An opportunity to advance yourself and develop skills with ongoing training
• As well as our fantastic stadium, you have the chance to work at some our iconic partner venues
• A chance to work with our other fantastic people

For more information or to apply, please contact the Tottenham Hotspur Foundation by email: thf.recruitment@tottenhamhotspur.com

TOTTENHAM EXPERIENCE RETAIL ASSISTANT

Tottenham Hotspur is a world-famous football club based in North London. Off the pitch, the Club has a strong and successful business model centred around building a platform for long-term success, which will include a new world-class stadium expected to open in 2018.

The Club has an exciting opportunity for a number of Retail Assistants. As part of the development of the Club’s new stadium, we are launching a new state of the art retail store which will form part of our new visitor’s attraction hub (called the Tottenham Experience) and are looking for someone to deliver an aspirational retail space which aligns with our core values.

In this strong public facing role we are seeking to appoint experienced Retail professionals to be responsible for assisting the Tottenham Experience Team Leaders in delivering all aspects of the Tottenham Experience retail store.

All applicants should have enthusiasm and high customer service aspirations, and an understanding of how Retail can support business and sport. In addition, they should have excellent communication skills and the proven ability to work within a large workforce.

The role will involve working five out of seven days per week, and will require some early starts and late finishes including all events Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

Job Purpose To assist the Team Leaders and Retail Manager to deliver sales and profit through excellent operational, sales focus and excellent customer service on a day-to-day basis in the retail shop of the Tottenham Experience.

Key Responsibilities

• High customer service levels within retail store, ensuring best in class experiences for all visitors
• Assist with daily sales budgets to ensure daily targets are achieved in the Tottenham Experience retail space.
• Assist in the management of staff training, recruitment and retention
• Assist with relationships with Health and Safety department, ensuring Retail teams are briefed and adhering to relevant procedures
• Assist with the Management of key relationships with internal stakeholder to ensure the retail space maximises all events and club opportunities
• Maintain agreed floor layouts, trading densities and standards of merchandising to maximize sales and profit
• Assist in the implementation of all operational procedures including stock accuracy management and EPOS management.
• Manage casual staff on event days and when required.

Personal Attributes

• Thinks ahead, generates innovative ideas
• Values & respects others, builds relationships, collaborates
• Gets things done, delivers to highest of standards, takes responsibility
• Able to build and maintain excellent working relationships with internal and external stake holders
• Flexible approach to working hours
• Able to work in pressurized environments and in a calm and effective manner
• Use your own initiative when called upon
• Enjoys working individually or part of a large team when required
• Work unsupervised for periods of time

Skills and Experience

• A background within the retail industry, with experience in event retailing or working in a busy retail environment
• Working knowledge of Retail systems
• Demonstrable ability to carry out detailed tasks with minimal direction or supervision
• Proven skills in leading, inspiring, influencing and working within a large workforce
• Proven success and awareness within employee relations and equality and diversity
• Demonstrable ability to make quick decisions in a fast-paced environment
• Proven track record of raising standards and overseeing the delivery of exceptional customer experiences
• Demonstrable ability in the delivery a good level of visual merchandising

For more information or to apply, please contact the Tottenham Hotspur Foundation by email: thf.recruitment@tottenhamhotspur.com

MANNED GUARDING 

You will be working for our client at their brand new world-class venue. We are seeking the highest calibre personnel who will provide a 6-star service to customers, staff and visitors to the venue.

This opportunity brings a new dimension to the role of Security Officer. The level of professionalism expected will match the commitment we will return via your training, learning & development and through an impressive employee reward scheme.

Here at Carlisle Support Services, we are experts in our field. We develop our staff to become the best at what they do. Our people are our greatest asset. There are over 2,800 people working for Carlisle Support Services.

They bring us their passion and commitment, and in returnwe offer a positive working environment, and some of the best training in the industry.

At Carlisle, we concentrate on putting people first – our customers and our employees.

Job Overview

We are looking for a professional security officer to protect our client’s premises, assets and personnel. You will maintain a high visibility presence and prevent all illegal or inappropriate actions. The goal is to detect, deter, observe and report.

Carlisle Support Services is currently seeking a security officer to join one of our prestigious contracts in the Tottenham Area

Rate of Pay: £9.75 rising to £10.65

Location: Tottenham, London Contract Type: Full-Time Role Hours: Various

Requirements

All applicants must:

• Have a professional manner
• Be reliable
• Be smart in appearance
• Have a SIA Licence (essential)
• Possess a Driving License (desirable)

• Any job offer will be dependent on you passing the BS7858 Vetting including verification of 5-year employment history, address history etc.

Attributes 

• Must have excellent oral and written communication skills
• Outgoing, Pleasant Personality and confident and able to assert themselves when required
• Must have Excellent Customer Service Skills
• Must have own means of transport to and from work
• Control room experience preferred
• Knowledge of Fire systems and other warning systems

Main Duties and Responsibilities 

• Protect company property and staff by maintaining a safe and secure environment
• Observe for signs of crime or disorder, and investigate disturbances
• Act lawfully in direct defence of life or property
• Apprehend criminals and evict violators
• Take accurate notes of unusual occurrences
• Report in detail any suspicious incidents
• Patrol randomly or regularly building and perimeter
• Monitor and control access at building entrances and vehicle gates
•Work closely with control room

Full uniform will be provided and must be worn on every shift and kept to a high standard. You must be able to provide right to work documents, including a 5-year work history Carlisle Support Services is acting as an Employer in relation to this vacancy.

Please note, if you are successful, you will hear from the Recruiting Manager/Supervisor advising with regards to the next stage of the recruitment process. If you do not hear from the Recruiting Manager/ Supervisor, unfortunatelyyou have not been successful, but thank you for taking the time to apply for the position.

If you are interested or to apply, please send your CV to the Tottenham Hotspur Foundation by email: THF.recruitment@tottenhamhotspur.com

EVENT STEWARD/SUPERVISOR/AREA MANAGER

Rate: Starting rate £10.20ph

With events planned all year round at our new home, you will find yourself working a varied role that is dictated by customer and operational needs. Our team will fill key safety, security and service positions within general admission, hospitality and outside areas and will be the driving force within Europe’s newest stadium.

The Club is seeking Event Stewards, Supervisors and Area Mangers to join our Stadium Events Team in helping us deliver a world class event-day experience.

With a track record of offering 5* customer service, you are a person who is thoughtful and compassionate of customers’ needs. You should be able to work independently and be daring to step up and take charge of any situation. Having fantastic personal skills and a willingness to deliver a high level of service, you are a logical thinker who leads by example and takes pride in your work and how others perceive you.

Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

JOB DESCRIPTION

Covering all aspects of Safety and Security, our Stadium Events Team will welcome visitors into the ground and assist them thought-out their time spent with us. Creating a seamless flow that will heightened the visitor experience.

KEY RESPONSIBILITIES

We have a number of exciting roles available including Area Managers, Supervisors and Steward. With duties and tasks to include but not limited to-

• Welcoming fans
• Front of house Concierge
• Customer information
• Monitoring and directing crowds
• Maintaining a clean work space
• Report writing
• Ticket checking
• Crowd and Queue management
• Information broadcasting
• Enforcing stadium regulations
• Customer liaising
• Responding to incidents
• Static guarding

PERSON SPECIFICATION

We would welcome interest from anyone who works in a customer lead role where you continually go above and beyond to offer the customer the very best service. Whether that be within a football environment or any of the capitals leading events venue, tourist attractions, hotels or restaurants, we would like to hear from you.

PERSONAL ATTRIBUTES

• Customer focused
• Alert
• Approachable
• Reliable
• Friendly

For more information or to apply, contact Tottenham Hotspur Foundation at thf.recruitment@tottenhamhotspur.com

Seeking recruitment advice?

We will be holding drop-in sessions EVERY TUESDAY for all vacancies and opportunities at the new Tottenham Hotspur Stadium.

Pop in and see one of the team between 10.30am and 12.30pm every Tuesday.

Tottenham Hotspur Foundation
Percy House
796 Tottenham High Road
N17 0DH

Upcoming job opportunities
• Food and drink
• Housekeeping (Cleaning roles)
• Fanbassador (Fan Ambassador)
• Admin
• Stewarding
• Security (SIA)
• Customer Service training – Leading on to a guaranteed interview for food & drink roles.

Come in and speak to the team about upcoming vacancies, register your details, find out about recruitment dates and get help and advice with applications.

If you cannot make a drop-in session, please email thf.recruitment@tottenhamhotspur.com to book an appointment with one of our recruitment team.