Membership and Ticketing
Tottenham Hotspur Women
2023/24 Membership and Ticketing Terms and Conditions
When you purchase or apply for either a Season Ticket or Match Ticket, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the Membership and Ticketing Terms and Conditions (the "Terms and Conditions"), Sanctions and Banning Policy and Ground Regulations, so please take a moment to read them thoroughly.
In particular, please note the following (using the defined terms in clause 1.1 of the Terms and Conditions):
- If Members (including for the avoidance of doubt, Season Ticket Holders) are arrested for any offence in the Stadium or Brisbane Road (as applicable) or in connection with any football match anywhere in the world or if they are ejected from the Stadium or Brisbane Road (as applicable) for any reason, their Season Ticket will be suspended with immediate effect pending the outcome of a Club investigation.
- The Club reserves the right to refuse admission to, or eject from, the Stadium or Brisbane Road (as applicable) any person who fails to comply with these Terms and Conditions, the Sanctions and Banning Policy and/or the Ground Regulations.
- The Club reserves the right, without liability, to suspend any individual, including without limitation any Member (including Season Ticket Holders, Match Ticket holders, and Digital Ticket holders) from attending Matches where it believes that such individual may have committed a breach of these Terms and Conditions.
- The Club reserves the right to suspend or withdraw, where applicable, all Season Tickets and/or Match Tickets without compensation or reimbursement if Season Ticket Holders, and/or Match Ticket holders are in breach of any of these Terms and Conditions.
- The dates of all Matches being played are subject to revision and change due to television coverage and other circumstances and as such supporters are advised to refer to the Communication Channels for timetabling No guarantees can be given by the Club that the Match will take place at a particular time, location or on a particular date or at all. The Club reserves the right to cancel or reschedule any Match without notice. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment, travel or accommodation costs.
- The Club reserves the right in its absolute discretion to amend these Terms and Conditions from time to time and shall publish such changes on its Website.
Members are subject to the following Terms and Conditions to the extent that they fall within the categories of Member listed below:
Terms and Conditions
Category of Member
Relevant Section of these Terms and Conditions
General Terms and Conditions
All Members (including Season Ticket Holders and Match Ticket holders)
Match Terms and Conditions
All Members and/or Match Ticket holders when attending a Match
Season Ticket Terms and Conditions
All Season Ticket Holders
Away Match Tickets Terms and Conditions
All Members and/or Match Ticket holders when attending an Away Match
Disability Access Scheme Terms and Conditions
Members who wish to be registered onto the Disability Access Scheme
Defined terms in these Terms and Conditions carry the definitions in clause 1.1.
In each Section of these Terms and Conditions, references to clause(s) are references to clause(s) in that Section of the Terms and Conditions unless otherwise stated.
1 General Terms and Conditions
1.1 In these Terms and Conditions:
"Away Ground" means, for the purpose of Away Match Tickets, such stadium as is owned, occupied or used by the relevant home football club other than the Club (or, where appropriate, any neutral venue).
"Away Match" means any League Match and/or any relevant Cup Match in which the Club participates that takes place at an Away Ground, and the terms "Away League Match" and "Away Cup Match" will be construed accordingly.
"Away Match Ticket" means a printed paper ticket or Digital Ticket (as applicable) which allows the holder to gain entry into the Away Match stipulated on the face of the relevant ticket.
"Ballot" means the ticket allocation process which will be applied for any Matches where the Stadium or Brisbane Road (as applicable) capacity is reduced, by the direction of any Competent Authority (including but not limited to Football Authorities), or by a national or local government directive, to a level where it is not possible to accommodate all Season Ticket Holders.
"Brisbane Road" means Brisbane Road Leyton, London, United Kingdom, E10 5NE, or any stadium substituted and/or notified to each Member and/or ticket holder by the Club from time to time (as applicable).
"Club" means Tottenham Hotspur Women Football Club Limited and/or Tottenham Hotspur Stadium Limited (as applicable), each of whose registered office is at Lilywhite House, 782 High Road, London, N17 0BX and its ultimate parent undertaking from time to time and all direct or indirect subsidiary undertakings from time to time of any such parent undertaking and/or of that Party (and for this purpose "parent undertaking" and "subsidiary undertaking" have the meanings given to them by section 1162 of the Companies Act 2006).
"Club App" means the official Club mobile application known as the "Spurs Official app".
"Club’s Ticketing Policies" means these Terms and Conditions, the Sanctions and Banning Policy and the Ground Regulations and any other policies or terms and conditions notified to you from time to time.
"Communication Channels" means the Club’s Official Website, Official Facebook, Official Twitter, Official Instagram, messages via the Club App, email, Match day programme, the Spurs Ticketline 0344 844 0102, the Club’s Help Centre "Ask Spurs" (tottenhamhotspur.com/askspurs), and other such methods of communication the Club may introduce from time to time.
"Competent Authority" means any supranational, statutory national, local or municipal government body, agency, court, department, official or public or statutory person, police, or other authority in any jurisdiction having authority over the Club and/or all Members (or any one of them) or having responsibility for the regulation or governance of any aspect of the performance of these Terms and Conditions (including, without limitation, each of the Football Authorities).
"Cup Match" means any competitive football match played at the Stadium or Brisbane Road (as applicable) during the Season by the Club’s women’s first team in a domestic cup competition or UEFA Competition.
"Digital Ticket(s)" means a valid Season Ticket or Match Ticket that is loaded onto a mobile device which allows the holder to gain entry into the Stadium or Brisbane Road (as applicable) for a Match or, as issued by the Club’s at its sole discretion, a photo ID access card.
"Football Authorities" means FIFA, UEFA, The Football Association, the WSL and The Football Association Women’s Championship as applicable.
"Football Regulations" means each of the rules and regulations of the Football Authorities as may be applicable from time to time and from Match to Match.
"Ground Regulations" means the regulations applicable to the Stadium or Brisbane Road (as applicable) for the time being which are on display at the Stadium and available at https://www.tottenhamhotspur.com/the-stadium/ground-regulations/ or https://www.leytonorient.com/club/customer-charter-and-policies (as applicable) as amended from time to time.
"League Match" means any competitive football match played at the Stadium or Brisbane Road (as applicable) during the Season by the Club’s women’s first team in the WSL.
"Match" means any League Match and/or Cup Match.
"Match Ticket" means a printed paper ticket or Digital Ticket issued by the Club or Leyton Orient Football Club for a Match taking place at the Stadium or Brisbane Road (as applicable), including Season Tickets (as applicable).
"Members" means all Season Ticket Holders and Match Ticket holders (as applicable) and "Membership" shall be construed accordingly.
"Sanctions and Banning Policy" the Club’s policy relating to breaches of these Terms and Conditions, the Ground Regulations and the Club’s Ticket Touting Policy, available at https://ask.tottenhamhotspur.com/hc/en-us/articles/360011038339-Sanctions-and-Banning-Policy, as amended from time to time.
"Season" or "2023/24 Season" means the 2023/24 football season which is currently scheduled for 1 October 2023 to 18 May 2024 (unless otherwise specified).
"Season Ticket" means a general admission ticket issued by the Club to an individual for all League Matches during the Season, assigned to a fixed seat within the Stadium or Brisbane Road (as applicable).
"Season Ticket Holder" means the registered owner of the Season Ticket.
"Stadium" means the Tottenham Hotspur Stadium situated at High Road, Tottenham, London N17 0AP and any stadium substituted and/or notified to each Member and/or ticket holder by the Club from time to time (as applicable).
"Ticket Office" means the building designated for the sale of Match Tickets at either the Stadium or Brisbane Road (as applicable).
"Ticketmaster Sport" means Ticketmaster Sport Limited whose registered office address is at 30 St. John Street, London, England, EC1M 4AY.
"UEFA Competition" means the UEFA Champions League, the UEFA Europa League and/or the UEFA Conference League as applicable.
"Website" means the Club’s official website at www.tottenhamhotspur.com
"WSL" means the FA Women’s Super League or any successor or replacement league in which THFC Women participates during the Term.
1.2 In these Terms and Conditions use of the singular includes the plural and vice
General Terms and Conditions
1.3 If a Member considers that these Terms and Conditions are not acceptable to them, the Member must notify the Club to request the immediate cancellation of their Membership or, where applicable, their Season Ticket. In the event that a Member uses any tickets or other benefits of the Membership (including but not limited to, priority ticket sales), the Member waives any right to request the cancellation of their Membership.
1.4 The unauthorised sale or disposal of a Season Ticket or Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994 (as amended by the Violent Crime Reduction Act 2006), the Ticket Touting (Designation of Football Matches) Order 2007 and may also be a further criminal offence under section 2 of the Fraud Act 2006. The Club will inform the police when it becomes aware that a Season Ticket or Match Ticket has been sold illegally and will press for charges to be brought against those breaking the If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, the Club reserves the right, through its Sanctions and Banning Policy, to issue an indefinite ban. We will notify The Football Association who may in turn notify other WSL clubs, Football Authorities and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at Matches.
1.5 Members must at all times do everything within their power and control to protect and enhance the good name of the Club and not to diminish the good name of the Club or its players in any way or through any means. Racial, homophobic, discriminatory, threatening and/or abusive language, chanting or harassment is strictly forbidden and will result in arrest or ejection from the Stadium or Brisbane Road (as applicable) where an incident takes place in the Stadium or Brisbane Road (as applicable) and/or possible sanctions under the Club’s Sanctions and Banning Policy, whether or not such behaviour takes place on Club premises or away from Club premises (including, without limitation, online, telephone or any other Club channels). The Club reserves the right to use its discretion as to what constitutes discriminatory, threatening and/or abusive language and/or behaviour and such offence may incur a sanction of up to and including an indefinite ban from Club This applies to incidents that take place on and/or away from Club premises and to any form of communication, including online, telephone, emails or other Club channels with Club staff, representatives or fellow supporters. Full details can be found in the Club’s Sanctions and Banning Policy which is available on the Website at https://ask.tottenhamhotspur.com/hc/en-us/articles/360011038339-Sanctions-and-Banning- Policy.
1.6 The Club reserves the right in its absolute discretion to amend these Terms and Conditions from time to time and shall publish such changes on the Website.
1.7 The dates of all Matches being played are subject to revision and change due to television coverage and other circumstances and in this regard, supporters are advised to refer to the Communication Channels. No guarantees can be given by the Club that the Match will take place at a particular time, location or on a particular date or at all. The Club reserves the right to cancel or reschedule any Match without notice. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
1.8 The Membership period is seasonal and for the 2023/24 Season will (unless the Club is advised to the contrary) run from 1 October 2023 to 18 May 2024.
1.9 No third party has any rights under these Terms and Conditions. Any contract entered into pursuant to these Terms and Conditions is between you and the Club. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act
1.10 These Terms and Conditions will be subject always to the directions of the Competent
1.11 Season Tickets and Match Tickets remain the property of the Club at all
1.12 General admission Season Tickets must be registered to an individual supporter and cannot be registered in a company name and no one individual is permitted to have more than one Season Ticket registered in their name.
1.13 In the event of a Match being abandoned or postponed, tickets purchased for the original Match will remain valid for the re-arranged It is the responsibility of the ticket holder to ascertain the re-arranged date and kick off time of all Matches. Without prejudice to the provisions of Condition 1.29, the Club does not guarantee that a Match will take place, and if it takes place outside of the view of the public the Club will not be held liable.
1.14 Under no circumstances whatsoever is a Season Ticket Holder or Match Ticket holder permitted to sell any tickets to a third party. General admission Season Ticket Holders are also strictly prohibited from including their Season Tickets in any form of package, competition or promotion under any circumstances.
1.15 If Members (including Season Ticket Holders) are arrested for any offence in the Stadium or Brisbane Road (as applicable) or in connection with any football match anywhere in the world or if they are ejected from the Stadium or Brisbane Road (as applicable) for any reason, their Season Ticket and/or Membership will be suspended with immediate effect pending the outcome of a Club investigation.
1.16 The Club reserves the right to suspend or withdraw the Season Tickets and/or Match Tickets without compensation or reimbursement if Season Ticket Holders, Match Ticket holders and/or Members are in breach of any of these Terms and Conditions.
1.17 When applicable, the Club (subject to availability and in its sole discretion) may hold back an allocation of Match Tickets for each Season Ticket Holder after Match Tickets go on general sale for each Match, which may allow Season Ticket holders to purchase an allocation of tickets for a guest ("Guest Tickets") immediately after a general sale period. Any tickets purchased during this "guest sale period" will be recorded against the individual Member’s Client Reference Number and email. Additionally, Members will be held responsible for: (i) the appropriate conduct of any individuals they purchase tickets for during the "guest sale period"; and (ii) the responsible and legal distribution of these Guest Tickets are strictly subject to availability and are made available at the discretion of the Club.
1.18 In respect of non-members Match Tickets that may not be issued digitally, duplicate tickets for lost or stolen tickets can be requested no earlier than five (5) working days prior to the Match. Duplicate tickets will only be issued on the day of the Match and only to the original purchaser of the Match Ticket upon production of photographic The Club at its sole discretion reserves the right to impose a reasonable non-refundable administration fee to issue a replacement Match Ticket.
1.19 Duplicate tickets will not be issued if the Club has reason to suspect any incorrect or suspicious activity has occurred regarding Season Tickets or Match Tickets (as applicable).
1.20 In the event of a general sale of tickets to non-members, Match Tickets can be purchased via the official Club ticketing website https://www.tottenhamhotspur.com/tickets/buy-tickets/home- tickets/ or dedicated telephone booking line 0344 844 0102. All tickets are subject to booking fees, which are strictly non-refundable:
Purchased during Members priority period
Purchased during general sale periods
Calls to 0344 numbers from a BT landline are charged at the same rate as to a local or national phone number. Charges from other networks and mobile operators may differ. Please check your provider for further details.
1.21 Members who are aged eighteen (18) or under on 1 October 2023 ("Junior Members"), Members who are aged between nineteen to twenty-one (19-21) on 1 October 2023 ("Young Adult Members") and Members aged over sixty-five (65) on 1 October 2023 ("Senior Citizen Members") are entitled to purchase tickets at concessionary prices in designated areas subject to availability and further subject to providing evidence of age and identity.
1.22 The Club's ability to offer concession tickets in specific areas of the Stadium or Brisbane Road (as applicable) to Junior Members, Young Adult Members and Senior Citizen Members is subject at all times to the Club’s discretion. Subject to these Terms and Conditions, Junior Members, Young Adult Members and Senior Citizen Members will qualify for a fifty percent (50%) discount on both Season Tickets and Match Tickets for Matches taking place at the Stadium or Brisbane Road (as applicable).
1.23 The Club reserves the right to request production of photographic identification before confirming an application for concession memberships and/or Season Tickets and/or Match
1.24 Any Members who are aged between twenty-two and sixty-four (22-64) on 1 October 2023 who attempt to gain entry with a concession ticket which they are not entitled to will be subject to the Sanctions and Banning Policy. It is possible for Members to upgrade the ticket by contacting the Ticket Office by telephone or in person and paying the difference between the concession ticket price and adult ticket price for the particular Match.
1.25 The Club will, from time to time, carry out random checks within the Stadium or Brisbane Road (as applicable) to ensure that people in possession of concession tickets are within the required age ranges. People found to be abusing the system may be removed from the Stadium or Brisbane Road (as applicable) No refunds will be offered and further action will be taken (see clause 1.24 above).
Exclusion of Liability
1.26 Subject to clause 1.28, the Club expressly excludes all liability resulting from:
1.26.1 any failure or delay by the Club in carrying out any of its obligations under these Terms and Conditions which is caused by circumstances outside of the Club’s reasonable control. Such circumstances shall include, but not be limited to, weather conditions, disease, epidemics, pandemics, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, supervening legislation, compliance with law or regulation or any other circumstances amounting to force majeure;
1.26.2 the alteration of the dates and times of Matches;
1.26.3 the abandonment, postponement or cancellation of Matches; and
1.26.4 restrictions to the view of the Match caused by the actions of other
1.27 Subject to clause 28, the Club shall have no liability whatsoever for any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
1.28 For the avoidance of doubt, nothing in these Terms and Conditions shall exclude or limit the Club’s liability for:
1.28.1 death or personal injury caused by the Club or the Club’s employees’ negligence during the course of their employment; or
1.28.2 any other conduct for which liability may not be excluded or limited as a matter of English and Welsh law.
1.29 We cannot give any guarantee that a Match will take place at a particular time or on a particular date. We reserve the right to reschedule any Match or, if so required by any of the Football Authorities or Competent Authorities, play the Match out of view of the public, without notice and without any liability whatsoever. Your Season Ticket, Match Ticket or Away Match Ticket will, unless the Match is required to be played out of view of the public, or at a reduced Stadium or Brisbane Road or away stadium (as applicable) capacity, enable you to attend the re- arranged Match subject to these Terms and Conditions. The dates and kick-off times of all Matches are subject to revision and change due to broadcast coverage or other For up-to-date information, please visit the Website.
1.30 We do not guarantee that the team for any particular Match will necessarily only be selected from our first team We may consider it desirable on occasions to omit regular first team players and select the first team from the full playing squad.
1.31 Members should promptly notify the Club of any change of details (including, changes to payment details, addresses and/or contact details).
1.33 All persons who enter the Stadium or Brisbane Road (as applicable) using a Season Ticket or Match Ticket acknowledge that photographic images and/or video recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used by way of example and without limitation in televised coverage of Matches and/or for promotional, editorial or marketing purposes by the Club, the WSL or other third parties.
1.34 The purchasers of Season Tickets and Match Tickets each agree that the Matches for which the Season Tickets and Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Stadium or Brisbane Road (as applicable) are public in nature and that they shall have no expectations of privacy with regards their actions and/or conduct at Matches.
1.35.1 the Club will keep your name, address, email address, phone numbers and use this information to: (i) fulfil your order(s) for Season Tickets and/or Match Tickets; (ii) send you customer service emails including booking confirmations and event reminders; (iii) take payment; and (iv) provide you with customer support. We will disclose your information to our service providers (such as Ticketmaster Sport or other computing providers who provide IT infrastructure to the Club).
1.35.3 The Club will only share your personal data with third parties for their direct marketing purposes with your explicit consent (unless required by law) which shall be provided either at the time you supply your personal data or by opting in at a later time.
1.35.4 The Club will also collect and use your contact information for legitimate interest purposes, such as advising you of ticket and membership offers in the future. By providing your personal data, you consent to our collection, use, and processing of your personal data for the aforementioned legitimate interest. You have the right to access, correct, and delete your personal information at any time. You may also withdraw your consent for us to use your personal information at any time by contacting the Data Protection Officer, Tottenham Hotspur, Lilywhite House, 782 High Road, Tottenham, London N17 0BX or email email@example.com.
1.35.5 When you give information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and to receive on their behalf any data protection notices.
1.35.6 You have a right to: (i) ask for a copy of your personal data; (ii) correct any inaccuracies; or (iii) ask the Club to delete any personal To do so, please either write to us at: Data Protection Officer, Tottenham Hotspur, Lilywhite House, 782 High Road, Tottenham, London N17 0BX or email us at: firstname.lastname@example.org.
1.36 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms and Conditions or by law shall not constitute a waiver of that right, power or
1.37 If any provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision will be severed and the remainder of the provisions in these Terms and Conditions shall continue in full force and effect.
Governing Law & Jurisdiction
1.38 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
1.39 Any dispute or matter (including, without limitation, non-contractual disputes) under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1.40 The Alternative Dispute Resolution body for the Club is The Independent Football The Independent Football Ombudsman can be contacted at the following address: The Independent Football Ombudsman, Suite 49, 33 Great George Street, Leeds LS1 3AJ.
2 Match Terms and Conditions
2.1 The Club reserves the right to refuse admission to, or eject from, the Stadium or Brisbane Road (as applicable) any person who fails to comply with these Terms and Conditions or the Ground
2.2 All persons entering the Stadium or Brisbane Road (as applicable) must have their own Match Ticket. This is regardless of age and is required in order to comply with the Stadium’s or Brisbane Road’s (as applicable) licencing conditions.
2.3 All persons entering the Stadium or Brisbane Road (as applicable) under the age of fourteen (14) must be accompanied by parent or guardian over the age of eighteen (18).
2.4 Any persons entering the Stadium or Brisbane Road (as applicable) shall not offer or distribute (either free of charge or for sale by any person) within the Stadium or Brisbane Road (as applicable) any commercial product or goods of any nature.
2.5 Any persons entering the Stadium or Brisbane Road (as applicable) shall not bring any equipment (excluding mobile phones which are used for bona fide personal and private use only) which is capable of recording and/or transmitting (by digital or any other means) any footage of the Match.
2.6 Tickets purchased through the Club will be for Tottenham Hotspur supporters only (save for those tickets required to be purchased by away fans visiting the Stadium or Brisbane Road (as applicable)). Please note, for seating within our accessible areas and tickets purchased to include a personal assistant/carer, special conditions Details will be provided to all those who purchase tickets within those areas. Full details and further information can be obtained by contacting the Club’s Access Team by email at email@example.com or by calling 0344 844 0102 and selecting the relevant number prompted.
2.7 Unless otherwise agreed by the Club, all individuals attending the Match will be required to have their own Digital Ticket on their own smartphone device or for those who receive printed paper tickets on a Match-to-Match basis, printed paper You will not be permitted to use multiple Digital Tickets on a single mobile device. The only exceptions to this are for Junior Members who do not own a smartphone device and those people with a disability attending the Match with a personal assistant.
2.8 The Club reserves the right to request individuals to come to the Ticket Office to validate their ID in person before their Match Ticket is granted.
2.9 Tickets purchased under a Season Ticket are strictly non-refundable and non-transferable and are only valid when used by the named Season Ticket Holder to whom they are registered.
2.10 If Season Ticket Holders arrive at the Stadium or Brisbane Road (as applicable) without a functioning smartphone device to allow them entry to the Stadium or Brisbane Road (as applicable) for a Match, supporters may be able to obtain a replacement Match Ticket from the Club’s Ticket Office on production of appropriate photographic identification. Replacement Match Tickets will ONLY be issued to the named Season Ticket Holder on production of identification. Under no circumstances will a replacement Match Ticket be issued to another
2.11 Any Season Ticket Holder who is unable to use a smartphone device to hold their ticket to access the Stadium or Brisbane Road (as applicable) for a Match should contact the Ticket Office to arrange an alternative ticket This may include issuing a photo ID access card containing a photograph of the registered supporter. This may be for Junior Members who do not own a mobile device and those people with a disability attending the Match with a personal assistant, where their digital tickets may be loaded to the single device of the attending Adult or Season Ticket Holder on the Disability Access Scheme.
2.12 The Club reserves the right to request Season Ticket Holders to attend the Ticket Office on the day of a Match in order for a ticket to be validated prior to entry to the Stadium or Brisbane Road (as applicable) should the Club deem this appropriate.
2.13 Season Tickets and Match Tickets in all formats are issued subject to such further rules and regulations as the Club may make from time to time (as communicated through the Communication Channels) and additionally:
2.13.1 the Football Regulations in respect of the relevant competition;
2.13.2 the Sanctions and Banning Policy; and
2.13.3 the Ground
2.14 When attending Matches, Season Ticket Holders and Match Ticket holders shall behave appropriately at all times and be respectful towards staff, stewards, and other fans at all Anti-social behaviour will not be tolerated.
2.15 In accordance with the Ground Regulations, all Members in seated areas must remain in their seats while the game is in progress or when requested to do so by a steward or other Club
2.16 Members acknowledge that persistent standing outside of the Licensed Standing Areas (as defined below) while play is in progress can result in ejection from the Stadium or Brisbane Road (as applicable) and, in persistent cases, result in suspension of their Season Ticket or Membership and the cancellation of any future Match Tickets without refund.
2.17 The Club may operate licensed standing in seated accommodation areas only at the Stadium as part of the UK Government’s scheme on safe standing in conjunction with the Sports Grounds Safety Authority (the "Licensed Standing Areas").
2.18 All persons purchasing a ticket in the Licensed Standing Areas must be over the age of fourteen (14). The Club reserves the right to re-allocate the ticket of any persons found to be under the age of fourteen (14) located in the Licensed Standing Areas, along with their accompanying adult, to any available area of the Stadium.
2.19 Only ticketholders who have tickets to the Licensed Standing Areas are permitted to access the Licensed Standing Ticket holders who have tickets to the Licensed Standing Areas shall:
2.19.1 occupy the space in front of the seat allocated to them on their ticket only and must not move to different spaces within the Licensed Standing Areas or to different areas of the Stadium;
2.19.2 expect that other spectators will be standing while play is in progress (although of course they may sit on their allocated seat before and after the activity, or during an interval or halftime break);
2.19.3 not sit or stand on the rails, or stand on the seats in the Licensed Standing Areas;
2.19.4 not be permitted to admit anyone who does not have a ticket to the Licensed Standing Areas to the Licensed Standing Areas;
2.19.5 unless needing to use facilities, not move around in the Licensed Standing Areas and shall stay in the designated space only as described on the relevant ticket and in accordance with this clause 17;
2.19.6 not be permitted to stand in the gangways or on the steps in the Licensed Standing Areas to watch the Match and acknowledge that these are for accessing and leaving seats only; and
2.19.7 acknowledge that any failure to comply with the conditions set out in this clause 17 may lead to ticketholders being ejected from the Stadium and/or banned from all Matches, and may cause the Stadium to lose the right to maintain the Licensed Standing Areas.
2.20 The Club reserves the right at its sole discretion to operate the Licensed Standing Areas within the Stadium as fully seated areas for any Match. Members in the Licensed Standing Areas will be notified of any such change from time to time.
Breach of these Terms and Conditions
2.21 By way of example only (and without limitation) and for the avoidance of doubt, the following shall constitute breaches of these Terms and Conditions:
2.21.1 failure to observe the directions, instructions and/or requests of any steward, employees, or agents acting for or on behalf of the Club, or any police officer, at all times (including, the refusal or deliberate avoidance to produce a valid Match Ticket upon the request of any steward, employees, or agents acting for or on behalf of the Club);
2.21.2 smoking (including electronic cigarettes), in any area within the Stadium or Brisbane Road (as applicable) at any time, including (without limitation) the seated areas, concourses and toilets;
2.21.3 bringing into the Stadium (or using within the Stadium) or Brisbane Road (as applicable) anything on the prohibited items list (https://ask.tottenhamhotspur.com/hc/en-us/articles/360011639439) including but not limited to: illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels, cans, poles, knives or any item that is hazardous or dangerous or might be used as a weapon or compromise public safety;
2.21.4 persistent standing in seated areas whilst a Match is in progress or continuing to stand when requested to be seated by a steward or other Club official (though the Club makes no representation that supporters will not stand during periods of the Match or that views will not be obstructed by other supporters);
2.21.5 straying from the allocated seat or blocking an aisle or concourse to and from the Stadium or Brisbane Road (as applicable) exits;
2.21.6 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
2.21.7 sale or transfer (or advertising for a sale or transfer) of a Season Ticket, Match Ticket and Digital Tickets other than as permitted by these Terms and Conditions;
2.21.8 providing any information to the Club at any point that is false, materially incomplete or misleading (or which the Club has reasonable grounds to believe may be false, materially incomplete or misleading);
2.21.9 misrepresentation during the purchase of a Season Ticket, Match Ticket and Digital Tickets;
2.21.10 constituting (or potentially constituting), in the Club’s reasonable opinion, a source of danger, nuisance or annoyance to any other person while at the Stadium or Brisbane Road (as applicable);
2.21.11 using threatening, foul, obscene, abusive, indecent or discriminatory language or behaviour via any form of communication;
2.21.12 chanting anything of an offensive, immoral, obscene, abusive, indecent, political or discriminatory nature;
2.21.13 fighting or engaging in and/or inciting violence;
2.21.14 acting in a manner which in Club’s reasonable opinion is prejudicial to or offends the Club or its player(s), officer(s), employee(s), member(s), supporter(s) or commercial partner(s) or any individual or corporate entity connected to the Club;
2.21.15 the throwing of any object within the Stadium or Brisbane Road (as applicable);
2.21.16 attempting to enter the Stadium or Brisbane Road (as applicable) or being inside the Stadium or Brisbane Road (as applicable) whilst being (or appearing to be) intoxicated by alcohol or drugs or being in possession of any intoxicating drug, liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Stadium or Brisbane Road (as applicable) or in a public area of the Stadium or Brisbane Road (as applicable) from which the relevant event can be directly viewed;
2.21.17 carrying, holding, unfurling or presenting any banner, in whole or in part, at any time (whether acting on an individual or collective basis and whether at a Match, the Stadium or Brisbane Road (as applicable) or otherwise) which is, or may reasonably be considered to be, offensive, immoral, foul, obscene, abusive, indecent or The Club’s Flags and Banners Policy is located here: https://www.tottenhamhotspur.com/the-stadium/attending-matches/entering-the-stadium/bag-policy-and-prohibited-items/ or https://s3.eu-west-1.amazonaws.com/gc-media-assets.gc.leytonorientfcservices.co.uk.
2.21.18 obstructing gangways, accessways, entrances and exits, stairways and like places or climbing on any structures at the Stadium or Brisbane Road (as applicable);
2.21.19 entering into any part of the Stadium or Brisbane Road (as applicable) designated for the use of any group of Supporters to which you do not belong;
2.21.20 the supply of any misleading or incorrect information to any Club officer, employer or agent;
2.21.21 the failure to pay any sum owing to the Club (or any third party) including, without limitation, in respect of any Season Ticket, Match Ticket or Digital Tickets;
2.21.22 any breach of the Club’s Ticketing Policies or the Football Regulations;
2.21.23 any similar act or omission concerning, or at, any Match; and
2.21.24 making or conspiring to make multiple applications and/or holding multiple
2.22 The Club reserves the right, without liability, to conduct (either itself or via a third party) security searches of the person and possessions of any person where it has reason to believe that a breach of these Terms and Conditions has occurred or may occur including (without limitation) those breaches set out in clause 19.
2.23 The Club reserves the right, without liability, to suspend any individual, including without limitation any Season Ticket Holder and Match Ticket holder (either a Digital Ticket, printed paper ticket or photo ID access card) where it believes that such individual may have committed a breach of these Terms and Conditions, or that a breach of these Terms and Conditions may have been committed by a Season Ticket Holder and Match Ticket holder associated with that individual, pending any investigation (whether by the Club and/or any third party) in respect of the The Club may take any of the steps set out at clause 2.22 in respect of any suspended individual until such time as all investigations have been concluded to the Club’s satisfaction. For the avoidance of doubt, once such investigation against the suspended individual has been concluded, the Club may continue to enforce or take (as applicable) any of the steps set out at clause 2.22 against such individual.
2.24 Members acknowledge that if found in breach of clauses 19–2.21 they may be liable to ejection from the Stadium or Brisbane Road (as applicable) and, in persistent cases, suspension or termination of their Season Ticket, Match Ticket and/or Membership without compensation.
3 Season Ticket Terms and Conditions
3.1 It is the responsibility of all general admission Season Ticket Holders to ensure that every effort is made to ensure their seat is utilised for every League Match. The Club reserves the right to monitor seat occupancy throughout the Season and take any appropriate action to ensure full occupancy at the Stadium or Brisbane Road (as applicable) including, where appropriate, the cancellation of the appropriate Season Ticket or Match Ticket.
3.2 It is the Season Ticket Holder’s responsibility to present their valid Season Ticket on their smartphone device at the turnstile, failing which admission to the Stadium or Brisbane Road (as applicable) may be refused. Members must produce a valid Match Ticket, registered in their name, on their smartphone device, which will have a specific Match ticket loaded onto it. Members may be asked to provide further proof of age and/or photographic identification before entry to the Stadium or Brisbane Road (as applicable) is granted.
3.3 Without prejudice to clause 2, Members, at the request of any steward, employee, or agent acting for or on behalf of the Club, must produce a valid Match Ticket, registered in their name, on their smartphone device or in the case of Match to Match printed paper tickets, paper tickets, at any time within the Stadium or Brisbane Road (as applicable) (and for the avoidance of doubt, after entry to the Stadium or Brisbane Road (as applicable) for a Match has been granted).
3.4 Without prejudice to the generality of the provisions of clause 13, although the Season Ticket issued to a Season Ticket Holder is for a particular seat, the Club reserves the right in its absolute discretion to allocate the Season Ticket Holder, on a permanent or temporary basis and subject to availability, an alternative seat in another part of the Stadium or Brisbane Road (as applicable) in the following circumstances:
3.4.1 when any part of the Stadium or Brisbane Road (as applicable) is closed for repairs, maintenance, development or redevelopment; or
3.4.2 when it is deemed desirable by the Club or the police to re-allocate a seat in the interests of safety or crowd control; or
3.4.3. when the Club is required to re-allocate seats by any of the Football Authorities or Competent Authorities; or
3.4.4 when the Club is required to keep seats vacated due to operational requirements,
3.4.5 and the Club will promptly publicise any re-allocation of seats through the Communication Channels.
3.5 For the 2023/24 Season, a renewing Season Ticket Holder will be required to pay the full balance no later than Wednesday 24 May 2023 for all Season Ticket Holders who wish to renew for the 2023/24 Season and retain their status for subsequent seasons.
3.6 In the event that supporters are not admitted to the Stadium or Brisbane Road (as applicable) for Matches for the entirety of a Season, Season Ticket Holders will be credited 1/22nd of the full price of their Season Ticket per Match. Any such credits will be available to be claimed via a payment process that will be operated on a monthly basis throughout the Season.
3.7 For Matches where the Stadium or Brisbane Road (as applicable) capacity is restricted to a level where it is not possible to accommodate all Season Ticket Holders, tickets will be issued, wherever possible, via a Ballot. Season Ticket Holders will be able to apply to enter the Ballot for any such Match The Club will notify Season Ticket Holders regarding the full Ballot process and results via the Communication Channels.
3.8 Members hereby acknowledge and accept that the right to be included in the Ballot gives no guarantee that tickets will be available and issued. All rights to tickets are expressly subject to availability, the Club’s prior commitments, and, without prejudice to the foregoing, compliance with these Terms and Conditions.
3.9 The Club reserves the right to put on general sale any seats that are unclaimed by Season Ticket Holders by the closing date specified by the Club through the Communication
3.10 It is the Season Ticket Holder’s responsibility to ensure that their registered payment details are kept up to date. The Club will attempt to contact the Season Ticket Holder by email when encountering issues with a payment card although the Club will not accept any responsibility if this email is not read, opened or is sent to an email address that is out of date or is filtered out through a spam In the event that payment is declined, or the Season Ticket Holder fails to update their payment information, the Club will not issue the home Cup Match ticket and the Season Ticket Holder’s seat will be offered for sale for that particular home Cup Match.
3.11 The Club will deduct funds from the registered payment information as soon as the Cup Match details are confirmed. Subject to the Cup Match draw, the time of deduction may vary but will typically be between two and four weeks before the date of the home Cup Match in question.
3.12 Once funds have been successfully obtained for the registered Season Ticket Holder’s tickets, the relevant data will be loaded on to the Season Ticket online account and smartphone Access to the relevant home Cup Match will be gained by production of the Digital Ticket at the turnstile, subject to the terms set out in Section 2 of these Terms and Conditions.
3.13 Any Season Ticket Holder who has been reallocated an alternative seat due to any reasons set out in clause 4, will be issued with a home Cup Match ticket for the home Cup Match(es) concerned (subject to the remainder of these Terms and Conditions).
4 Away Match Tickets Terms and Conditions
4.1 Where the Club receives an Away Match Ticket allocation (and only where the Club is able to sell the Away Match Ticket through the Club’s own ticketing platform), tickets will be allocated to the Season Ticket Holders first.
4.2 The seats allocated at the Away Match will be the best available as specified by the host Except in special circumstances e.g., medical reasons, it is not possible to make specific requests on where you are seated.
4.3 Away Match Tickets will be issued either as printed paper tickets or as Digital Tickets. Supporters will be advised at the point of application the format in which the tickets will be issued. Any supporters unable to use Digital Tickets when attending an Away Match may be required to collect a physical printed paper ticket in person at the away venue.
4.4 In order to ensure the integrity of the allocation process and that the correct supporters are using the tickets allocated to them, the Club reserves the right to require individual supporters to collect their Away Match Tickets at the away venue on the day of the Away Match in In these instances, tickets will only be released to the named supporter on production of photographic identification.
4.5 Away Match Tickets are strictly non-transferable and must be used by the original applicant. Any supporter found to have sold or passed their Away Match Ticket to another supporter may be subject to sanctions under the Club’s Sanctions and Banning Policy.
4.6 In the event of a Season Ticket Holder being unable to attend an Away Match, the Club will use its best endeavours to reallocate their ticket to an eligible supporter, including within the final seven (7) days prior to the Match. Supporters unable to attend an Away Match should contact the Ticket Office immediately to request a A refund for the ticket will only be issued upon its reallocation and the Club's receipt of the original ticket.
5 Disability Access Scheme Terms and Conditions
5.1 This Section 5 is subject at all times to the directions of any Competent Authority and applies to you if you are a Season Ticket Holder and you are registered with the Club as a member of the Disability Access Scheme. You must bring your current Season Ticket with you to every Match. You must also bring a form of personal identification with you when attending the Stadium or Brisbane Road (as applicable) for a Match. If you are unable to attend a Match please notify the Access Team via email on firstname.lastname@example.org as soon as possible so that we can sell or donate your place to another disabled supporter, a charity or local disability organisation.
5.2 If you have been granted a personal assistant ticket as a reasonable adjustment to enable you to access the Matches more easily and the full range of matchday services we provide, your personal assistant must also bring their relevant Membership Card marked "Personal Assistant" with them to every Match. Personal Assistants must not attend Matches in their capacity as a Personal Assistant without the named supporter they are providing personal assistance for or any supporter who has not registered onto the Disability Access Scheme or made the Club aware of their access requirement.
5.3 Please note stewards and Club staff will be carrying out checks of All proven abuses of the Disability Access Scheme or the personal assistant scheme will be dealt with severely and will result in the loss of their Season Ticket. It may also result in criminal prosecution.
5.4 Contact details for the Access Team are as follows (and may be updated from time to time on the Website):
Access Team: email@example.com
Phone: 0344 844 0102 – (and selecting the relevant number prompted) Opening hours are Monday – Friday between 10:00 and 17:00 UK time Disability Access Officer: Simon Blewett
Disability Access Executive: Shirley Osborn