Official Club membership
Frequently Asked Questions
When will I receive my Gift Pack?
Please allow up to 4 – 6 weeks from purchasing your membership for your Gift Pack to arrive. Once your pack is in the post we'll send you an email to let you know your Gift Pack is on its way. Once you have received your email, please use the link included to track the location of your pack.
Please ensure the address details we hold for you are up to date. You can check and update your details by logging into My Account on eticketing.
When will I receive my Stadium Access Card?
Stadium Access Cards will be included in the Member Gift Pack. You can check and update your address details by logging into My Account on eticketing.
What are Ticketing Points?
Ticketing Points are earned by renewing Membership, paying by Direct Debit, and purchasing match tickets. They are used by the Club when allocating tickets when fixtures are oversubscribed, such as latter stages of cup competitions and away matches.
I have a disability, is there a separate membership programme?
There is no separate scheme. For all disability access related enquiries, please contact the Access Team on 0208 3655161 or email email@example.com.
Can I upgrade or downgrade my Membership after I have purchased it?
Yes, please contact a member of our team on: 0344 844 0102 (UK) or from overseas on +44 20 7998 1068, selecting option 2. Lines are open from Monday - Friday, 09:30 - 17:00
What are this season’s benefits?
All of the 2018/19 membership benefits can be found here.
How many tickets can I purchase with my membership?
Members can purchase one ticket per Membership during a Member Ticket Priority Window. If tickets reach Guest Sale you can purchase additional tickets ahead of the General Sale, subject to availability.
During Member Ticket Priority Windows, can you add multiple tickets to your basket to enable you to purchase alongside other Members?
Once these tickets are added to the basket, you will be asked to ‘reassign’ the rest of the tickets to other Members via their Client Reference Number if they are within your 'My Network'.