AccessibilityTottenham Hotspur Stadium

TERMS AND CONDITIONS
2023/2024 PREMIUM PACKAGE

 

THESE TERMS AND CONDITIONS are dated January 2024

IT IS AGREED AS FOLLOWS:

1. DEFINITIONS AND INTERPRETATION

1.1 In these Terms and Conditions (unless the context otherwise requires) the following terms shall have the following meanings:

Applicable Law” means (i) any statute, regulation, by-law or subordinate legislation in force from time to time; (ii) the common law and laws of equity (or their local equivalent) from time to time; (iii) any binding court order, judgment or decree; (iv) any binding applicable industry code, policy, guidance or standard; or (v) any applicable direction, policy, rule or order that is given by any regulatory body.

Behind Closed Doors” means a Home Match played at the Stadium or a neutral venue where spectators are not allowed to attend the Home Match pursuant to a decision of: (i) the Football Authorities; (ii) any other governing body; (iii) the Club; or (iv) any other local authority.

Benefits” means the benefits and details of the Premium Package, as outlined in the Booking Confirmation.

Booking Confirmation” means the transactional email notifying the Ticket Holder of the order which will contain the invoice and details on how to make payment.

Catering Fees” has the meaning given to it in condition 5.5.

Club” means Tottenham Hotspur Stadium Limited, a private limited company registered in England and Wales with company number 10151725 and whose registered office is at Lilywhite House 782 High Road, Tottenham, London, United Kingdom, N17 0BX and/or Tottenham Hotspur Football & Athletic Co. Limited, a private company registered in England and Wales with company number 00057186 and whose registered office is at Lilywhite House, 782 High Road, London, N17 0BX (as applicable).

Consumer” has the meaning given to it in section 2 of the Consumer Rights Act 2015.

First Team” means the Club’s men’s first team squad, from which the starting XI are commonly selected to play.

Football Authorities” means The Football Association Premier League Limited (company number: 02719699), the Football Association Limited (company number: 00077797), FIFA, UEFA, The Football League Limited (company number: 00080612) or any replacement or successor thereto and/or any other relevant governing body of association of football.

Force Majeure Event” means any circumstances outside the reasonable control of the Club including, without limitation, acts or threatened acts of terrorism, strikes, lockouts, industrial disputes or other restraints or stoppages of labour, acts of God, war, riot, civil commotion, malicious damage, an epidemic, a pandemic, compliance with any law or governmental order rule or direction, compliance with any rules or regulations issued from time to time by the Football Authorities, inability to obtain supplies, inclement weather, accident, breakdown of equipment, plant or machinery, epidemic and pandemic, fire, flood or storm.

Guest” means any individual whom the Ticket Holder is authorised to invite to a Home Match as part of the Premium Package the Ticket Holder has purchased.

Guest Registration” means the requirement to provide personal information for each individual wishing to attend any Home Match to be completed by the means the Club makes available to the Ticket Holder Premium Package.

Ground Regulations” means the ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Stadium, which can be found here: https://www.tottenhamhotspur.com/the-stadium/ground-regulations/

Home Match” means the specific home match(es) during the Season for which a Ticket Holder has purchased the Premium Package.

Premium Package Fee” means the fee payable by the Ticket Holder in consideration for the Premium Package stated on the invoice (plus any VAT thereon) and payable in accordance with these Terms and Conditions.

League” means the domestic league of professional association football in England in which the First Team competes from time to time.

League Cup” means the English Football League Cup administered by The Football League Limited (company number: 00080612), which is currently known as the 'Carabao Cup'.

Material” means any audio, visual or audio-visual material or any information or data in relation to: (i) any Home Match; (ii) any players or other persons present at the Stadium; or (iii) the Stadium.

Partially Behind Closed Doors” means a Home Match played at the Stadium where the number of spectators permitted to enter the Stadium are restricted pursuant to a decision by: (i) the Football Authorities; (ii) any other governing body; (iii) the Club; or (iv) any other local authority.

Premium Areas” means the hospitality areas the Ticket Holder has access to as part of the Premium Package.

Premium Package” means the Benefits for the Ticket Holder and Guests for Match, pursuant to and subject to these Terms and Conditions.

Premium Package Pass” means the ticket or pass used by the Ticket Holder and Guests to enter the hospitality section of the Stadium for the Home Match the Ticket Holder has purchased the Premium Package for.

Rules” means the Ground Regulations and any rules or regulations issued from time to time by the Football Authorities.

Season” means the 2023/24 English football season which commences or commenced (as the case may be) on or around 11 August 2023 and ends on or around 29 May 2024 (inclusive).

Stadium” means the Club’s ground currently known as Tottenham Hotspur Stadium.

Term” means the date a contract comes into existence in accordance with condition 3.1 until the right to use the Premium Package expires pursuant to condition 5.4, or earlier termination in accordance with these Terms and Conditions.

Ticket Holder” has the meaning given to it in condition 2.2 or condition 2.3 (as applicable), and “you” and “your” shall be construed as references to the Ticket Holder.

VAT” means value added tax or other similar tax, charge or levy.

Website” means the Club’s website from time to time, currently situated at URL: www.tottenhamhotspur.com.

Working Day” means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for general business.

1.2 In these Terms and Conditions:

1.2.1 references to Conditions are references to Conditions of these Terms and Conditions and references to sub-conditions or paragraphs are, unless otherwise stated, references to sub-conditions of the conditions in which the reference appears. The Booking Confirmation is hereby incorporated into these Terms and Conditions;

1.2.2 the headings and subheadings are inserted for convenience only and shall not affect the construction or interpretation of these Terms and Conditions;

1.2.3 references to a statute or statutory provisions are to such statute or statutory provisions as amended or re-enacted whether before or after the date of these Terms and Conditions and include all subordinate legislation made under the relevant statute, whether before or after the date of these Terms and Conditions;

1.2.4 references to a “person” include an individual, body corporate (wherever incorporated), unincorporated association, trust or partnership (whether or not having separate legal personality), government, state or agency of a state, or two (2) or more of the foregoing;

1.2.5 references to the singular shall include the plural and vice versa and any gender includes any other gender;

1.2.6 references to writing shall be deemed to include any modes of reproducing words in a legible and non-transitory form;

1.2.7 the words “include”, “including”, “for example” and any other similar expression shall be construed as being by way of illustration or example and shall not be construed as, nor shall they take effect as, limiting the generality of any preceding words; and

1.2.8 references to “£” and “Pounds Sterling” are to the lawful currency of the United Kingdom from time to time.

2. APPLICATION

2.1 These Terms and Conditions are the terms on which the Club supplies the Premium Package to you for the Home Match. The Premium Package and your access to the Stadium is subject to these Terms and Conditions (as may be amended from time to time and which can be accessed via the Website or provided to you upon your written request to the Club). Before purchasing a Premium Package, please ensure that you have carefully read these Terms and Conditions.

2.2 If you are an individual:

2.2.1 reference in these Terms and Conditions to “Ticket Holder” is to the individual stated on the Booking Confirmation who is purchasing the Premium Package for private and non-commercial purposes under these Terms and Conditions; and

2.2.2 you acknowledge that in purchasing the Premium Package, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.

2.3 If you are NOT an individual:

2.3.1 reference in these Terms and Conditions to “Ticket Holder” is to the company, partnership, trust or other entity stated on the Booking Confirmation which is purchasing the Premium Package under these Terms and Conditions;

2.3.2 you confirm that:

      1. you have the power to enter into and to execute, deliver and perform the obligations contained in these Terms and Conditions;
      2. you have the power and authority to grant any rights and licences granted by you under these Terms and Conditions;
      3. you have taken all necessary action to authorise the entry into and performance of these Terms and Conditions and to carry out the transactions contemplated by these Terms and Conditions and entry into an agreement with the Club governed by these Terms and Conditions is a proper exercise of its powers; and
      4. the obligations under these Terms and Conditions are valid and binding and are enforceable against you in accordance with these Terms and Conditions; and

2.3.3 you acknowledge that, in purchasing the Premium Package, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.

2.4 Nothing in this condition 2 shall exclude liability for either party’s fraudulent misrepresentation.

3. TERM AND BENEFITS

3.1 When you submit an order for a Premium Package, that order will not impose any obligations on the Club under these Terms and Conditions unless and until it is accepted by the Club. The Club's acceptance of your order takes place when the Club emails or otherwise communicates to you the Booking Confirmation pursuant to condition 1, at which point a contract shall come into existence between you and the Club which shall be governed by these Terms and Conditions, subject to condition 15.4. For the avoidance of doubt, an acknowledgement of receipt shall not constitute acceptance of your order and the Club reserves the right to not accept your order for any reason whatsoever.

3.2 These Terms and Conditions are valid and binding on you and the Club following the Club's acceptance of your offer and will govern our contractual relationship for the Term. Unless terminated earlier in accordance with these Terms and Conditions, these Terms and Conditions will expire automatically at the end of the Term.

3.3 Subject to:

3.3.1 these Terms and Conditions; and

3.3.2 the Ticket Holder making payment of the Premium Package Fee and any additional fees applicable (including any Catering Fees) in cleared funds on or before the due date for payment in accordance with condition 3 and condition 5.5 (as applicable),

the Ticket Holder shall be entitled to the Premium Package.

4. ADMISSION TO THE STADIUM

4.1 Without prejudice to the Club's unfettered right not to accept your order pursuant to condition 1, any order the Club accepts will be accepted by way of a letter or email. The letter or email of acceptance will be sent to the Ticket Holder approximately five (5) Working Days after the order was placed, although the Club makes no representation nor gives any warranty or guarantee as to that timeframe.

4.2 Without limiting the foregoing, you consent to any additional health and safety protocols that may be implemented by the Club or any competent authorities in connection with the Home Match or your entry to the Stadium (including, without limitation, health screenings, temperature checks and other requirements implemented in the interest of health and safety) and you acknowledge and agree that if you fail to comply with such protocols, the Club have the right to deny or revoke your admission to the Stadium without offering any refund.

4.3 If the Ticket Holder and/or any Guest has any special dietary requirements, these requirements should be communicated to the Club in writing addressed to premium.accounts@tottenhamhotspur.com at least fifteen (15) Working Days prior to the relevant Home Match. If the Club is not in receipt of any such special dietary requirements within fifteen (15) Working Days of the relevant Home Match, the Ticket Holder acknowledges and accepts that any such special dietary requirements may not be accommodated for and any failure on the part of the Club to cater for the same shall not constitute a breach of these Terms and Conditions. Unless otherwise agreed with the Club in writing, this condition 2 applies separately in respect of each Home Match you attend.

4.4 It is the Ticket Holder's responsibility to check that all Premium Package Passes are complete and correct when received. If any Premium Package Passes have not been received by the Ticket Holder at least two (2) Working Days prior to the relevant Home Match , the Ticket Holder should contact the Club on premium.accounts@tottenhamhotspur.com or 0208 365 5010. In the event that any or all of the Premium Package Passes do not arrive or are materially incorrect prior to the relevant Home Match and the Ticket Holder has not informed the Club of the issue at least two (2) Working Days prior to the relevant match, the Club cannot guarantee that the affected individuals will be able to enter the Stadium and the Club shall not be liable to the Ticket Holder for the same. Further, if it is the Ticket Holder's Premium Package Pass which has not arrived or is materially incorrect, the Club cannot guarantee that any Guest shall be entitled to enter the Stadium, hospitality section and/or to enjoy the Premium Package, and the Club shall not be liable to the Ticket Holder for the same.

4.5 To be permitted entry to the Stadium, Ticket Holders and Guests must present their Premium Package Pass and comply with the Club's rules on dress code (as specified by the Club from time to time) and the Ground Regulations in these Terms and Conditions.

4.6 The Ticket Holder and Guests must ensure that they have a valid Premium Package Pass to enter the Stadium and ensure the Premium Package Pass is visible and available at all times if requested by any employee or other worker, agent or contractor of the Club. Failure to produce a valid Premium Package Pass on request may, in the Club's sole discretion, result in non-admittance or ejection from the Stadium.

4.7 Prior to being granted entry to the Stadium, any individual (including Guests and Ticket Holders) must have completed the Guest Registration. Any individual who has not submitted the Guest Registration to the Club shall not be entitled to enter the Stadium, hospitality section or to enjoy the Premium Package, and the Club shall not be liable to the Ticket Holder for the same.

4.8 Only one (1) person will be admitted to the Stadium in respect of the seat stipulated on each Premium Package Pass. Once a person has entered the Stadium, no other person may enter the Stadium as a replacement of such person for that Home Match.

4.9 Unless otherwise agreed with the Club in writing, nothing in these Terms and Conditions shall constitute or imply any entitlement for the Ticket Holder or Guest to occupy the seat stipulated on any Premium Package Pass or any seat confirmed in any other format in any season other than the Season. Further, nothing in these Terms and Conditions shall constitute or imply any entitlement for the Ticket Holder or Guest to occupy the seat stipulated on any Premium Package Pass at any Home Match that does not form part of the Premium Package.

4.10 The Club reserves the right to cancel your order or relocate your seat at any time (even after the order has been accepted) in its absolute discretion for any reason and return any payment made (including the Premium Package Fee) or issue the relevant credit notes in writing or by email to the Ticket Holder at the postal address or email address provided to the Club by the Ticket Holder at the time the order was made.

5. PURCHASE AND PAYMENT

5.1 The purchase of the Premium Package grants the Ticket Holder and Guests the right to use the Club’s facilities only as stipulated in these Terms and Conditions and on the Premium Package Pass for the matches to which the Premium Package relates and does not grant the Ticket Holder or Guests exclusive possession of any area of the Club’s facilities or create a tenancy of any kind.

5.2 The Premium Packages are sold subject to availability and at the Club’s absolute discretion. The Club expressly excludes all liability for any loss, expense or other type of claim arising as a result of any unsuccessful attempt by the Ticket Holder to purchase Premium Packages.

5.3 The Club shall provide to the Ticket Holder an invoice addressed to the Ticket Holder in respect of the Premium Package Fee and the Ticket Holder shall pay the Premium Package Fee in accordance with the terms and conditions of the invoice in cleared funds. The Premium Package is only secured once the Club has received the Premium Package Fee.

5.4 Subject to payment of the relevant fees in accordance with condition 3 the Ticket Holder is granted the right to use the Premium Package from the opening time of the premium areas until ninety (90) minutes following the end of the relevant match (inclusive). The opening times detailed in this clause 5.4 are subject to change at the Club’s absolute discretion.

5.5 You may be invoiced by the Club from time to time for any additional catering fees incurred during Home Matches (such as those relating to the provision of additional food and drink consumed which are not included within the Benefits and any VAT thereon) (the “Catering Fees”). The Club may, in its absolute discretion, require the Ticket Holder to pay the Catering Fees on the day they are incurred. In the event that the Club issues an invoice to the Ticket Holder in respect of any Catering Fees, the Ticket Holder shall pay the amount requested on the invoice in accordance with the terms and conditions of the invoice in cleared funds by the due date for payment specified therein.

5.6 Any deposit or payment paid by you to the Club is non-refundable and non-transferable. In the event that the date and/or time of the Home Match is modified or changed in anyway, any deposit or payment made by you to the Club remains non-refundable and non-transferable.

5.7 The Club shall issue the number of Premium Package Passes stated in the Booking Confirmation to the Ticket Holder and persons using the Premium Package must show their passes when entering the Stadium and when otherwise requested in accordance with condition 4 and condition 4.5. All Premium Package Passes remain the property of the Club.

6. USE OF THE PREMIUM AREAS

6.1 Without prejudice to condition 6, only food and drink purchased from the Club may be consumed on the Club's premises, including the Premium Areas.

6.2 The Premium Areas and any fixtures, fittings, furniture, equipment and other items in the Premium Areas shall at all times remain the property of the Club and the Ticket Holder shall keep, and procure that all Guests keep, the same in good condition and repair (fair wear and tear excepted). The Ticket Holder shall reimburse the Club for the cost of any damage done to the Premium Areas and/or any fixtures, fittings, furniture, equipment or other items in the Premium Areas which has been caused by the Ticket Holder and/or any Guest immediately upon written notice by the Club.

6.3 The right to use the Premium Package is personal to the Ticket Holder for use by itself and Guests. You shall procure that Guests comply with these Terms and Conditions in full. If any Guest breaches any of these Terms and Conditions, any such breach shall constitute an equivalent breach of these Terms and Conditions by the Ticket Holder.

6.4 The Ticket Holder acknowledges that the Club must segregate home and away supporters in the Stadium. The Ticket Holder shall, and shall procure that their Guests shall, conduct themselves in compliance with the Ground Regulations and these Terms and Conditions. The Ticket Holder shall, and procure that their Guests shall, not do anything or procure anything to be done that will or is likely to bring the name or reputation of the Club into disrepute. If the Ticket Holder and/or any Guest demonstrates that they are not a supporter of the Club, the Club reserves the right to remove the individual from the Stadium.

6.5 The Ticket Holder shall, and shall procure that any Guests shall, at all times comply with any Club requirements and all statutory requirements which may from time to time be in force (including relating to the consumption of alcohol in executive boxes and hospitality areas at football grounds) and:

6.5.1 at all times use the Premium Areas in a proper and lawful manner and not so as to cause nuisance, damage, disturbance, annoyance, interference or inconvenience to the Club or any other person (for the avoidance of any doubt, this shall include acting at all times in a respectful manner to the opposition team's supporters, directors, guests and employees and other workers);

6.5.2 not do anything that will or might constitute a breach of these Terms and Conditions, any Applicable Law, Rules or statutory requirement affecting the Premium Areas and/or the Stadium that will or might wholly or partly vitiate any insurance created in respect of those areas from time to time;

6.5.3 not to bring into the Stadium more guests than the total number permitted under these Terms and Conditions and not to allow or seek to allow anyone other than a Guest access to the Premium Areas;

6.5.4 ensure all persons using the Premium Areas adhere to the Club’s dress code, as specified by the Club from time to time. Any persons who do not, in the reasonable opinion of the Club, comply with the relevant dress code will not be admitted to the Stadium until this condition 5.4 has been complied with to the reasonable satisfaction of the Club; and

6.5.5 not to bring into the Stadium any device or equipment capable of recording or transmitting audio, visual or audio-visual material other than a mobile phone for personal and private use only in accordance with condition 10.

6.6 All Home Matches are played in accordance with Applicable Law, the Rules and the decisions of the Football Authorities. The Club does not give any guarantee that any Home Match will take place at a particular time or on a particular date and reserves the right to vary the times and dates of such Home Matches as it sees fit. For up-to-date information regarding the times and dates of Home Matches and Additional Home Matches, please visit the Website. The Ticket Holder accepts that the Club shall have no liability for any loss or damage suffered (including expenses incurred in travelling to and from the relevant match) due to the Ticket Holder and/or any Guest not being aware of changes to the fixture.

6.7 The Ground Regulations shall be incorporated into these Terms and Conditions, save that where there is a conflict between these Terms and Conditions and the Ground Regulations, these Terms and Conditions shall prevail. The Ground Regulations can be found here: https://www.tottenhamhotspur.com/the-stadium/ground-regulations/

6.8 The Club will not be liable in respect of non-provision or late provision of any services under these Terms and Conditions as a result of matters outside its control, including interruptions of any postal service or incomplete or inaccurate personal details provided by the Ticket Holder to the Club.

6.9 The Ticket Holder acknowledges that through their attendance at the Stadium, photographic images, video and/or audio recordings may be taken of them and any Guests and used in live broadcasts or for the purposes of marketing and promotion by the Club. By entering the Stadium for a Home Match, Ticket Holders and Guests consent to the use by the Club, the Football Authorities and any other person of such media in televised/streamed/radio coverage of Home Matches for advertising, promotional, editorial or marketing purposes, for crowd management, health & safety or legal compliance purposes and for any other commercial exploitation purposes. The Ticket Holder shall draw this condition 9 to the attention of any Guest prior to their attendance at the Stadium.

6.10 Unless otherwise stated or in accordance with any statutory right afforded to consumers where the Ticket Holder is a Consumer, the Ticket Holder shall not be entitled to any refund if they wish to cancel their purchase of the Premium Package. For the avoidance of doubt, all Premium Packages are strictly non-refundable and non-transferable and are only valid when used by the Ticket Holder and the Guest (if applicable).

6.11 In the event that any Home Match to which the Premium Package relates is played Behind Closed Doors or Partially Behind Closed Doors or is cancelled (and never played) due to the decision of any of the Football Authorities, any other governing body or Applicable Law, the Ticket Holder acknowledges and accepts that the Club shall not be in breach of these Terms and Conditions by virtue of its inability to provide the Premium Package in full the Ticket Holder will be able to claim a full refund from the Club or keep the credit amount with the Club to be deducted from the invoice of another Premium Package.

6.12 In the event that the Benefits of your Premium Package includes a single seat restaurant package, your seat in the restaurant may be shared with persons that are not in your party.

7. TICKETS

7.1 The Club is not responsible for any Premium Package Pass which is lost, stolen, forgotten, damaged, defaced or destroyed (whether a Premium Package Pass is damaged, defaced or destroyed shall be determined by the Club in its sole discretion). You must notify the Club immediately in the event that any Premium Package Pass (whether in respect of yourself or any Guest) is lost or stolen or, in your opinion, damaged, defaced or destroyed. The Club may, in its absolute discretion, provide replacement Premium Package Passes and reserves the right to charge a fee in addition to the Premium Package Fee for the same.

7.2 The Premium Package is fully transferable (including any materials which may enable an individual to use the Premium Package, including the Premium Package Pass) however the Ticket Holder and Guests shall not re-sell or sub-license the Premium Package to any other person in any circumstances, save that the Ticket Holder and Guests may transfer Premium Package Passes to an approved third party where the Club has consented to such transfer in writing (the decision whether to consent to the transfer is at the sole discretion of the Club). The Club reserves the right to charge an administration fee to the Ticket Holder for facilitating such transfer. The administration fee shall be determined by the Club and communicated to you prior to the transfer. The administration fee is in addition to the Premium Package Fee, and shall be paid in full by the Ticket Holder prior to any transfer taking place.

7.3 The unauthorised sale or disposal of Premium Package Passes may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994 and the Ticket Touting (Designation of Football Matches) Order 2007 and may also be a further criminal offence under section 2 of the Fraud Act 2006.

7.4 The Club will inform the police as soon as is reasonably practical once they become aware that any Premium Package Pass is being or has been sold or disposed of in contravention of any of the laws detailed in condition 3 (or any other Applicable Laws or the Rules) and may share information of any Ticket Holder or Guest involved (or who it reasonably believes is involved) with the police and Football Authorities. The Club reserves the right to suspend or withdraw the Premium Package (and any other Premium Package or tickets) purchased by you if you or any Guest is convicted of a criminal offence related to the illegal sale or disposal of tickets or is reasonably suspected by the Club of committing such an offence with no refund or credit whatsoever, save where such refund is required by statute due to the Ticket Holder being a Consumer.

8. EXCLUSION OF LIABILITY

8.1 Subject to condition 3 and save where expressly provided otherwise in these Terms and Conditions, the Club expressly excludes all liability resulting from:

8.1.1 any failure or delay by the Club in carrying out any of its obligations under these Terms and Conditions which is caused by a Force Majeure Event;

8.1.2 without prejudice to condition 7, the alteration of the date and/or time of any Home Match;

8.1.3 the abandonment, postponement or cancellation of any Home Match;

8.1.4 without prejudice to condition 11, any decision taken by the Football Authorities, the UK government, any governing body, any public authority or the Club to play Behind Closed Doors or Partially Behind Closed Doors; and

8.1.5 the actions of other spectators and unauthorised attendees at any match.

8.2 Subject to condition 3, the Club shall have no further liability whatsoever, whether in contract, tort or otherwise, for any:

8.2.1 indirect, special or consequential loss or damage;

8.2.2 loss of profits;

8.2.3 loss of enjoyment;

8.2.4 loss of sales or business;

8.2.5 loss of agreements or contracts;

8.2.6 loss of anticipated savings;

8.2.7 loss of or damage to goodwill; and

8.2.8 travel or accommodation costs incurred by the Ticket Holder and any Guests.

8.3 For the avoidance of doubt, nothing in these Terms and Conditions shall exclude or limit the Club’s liability for:

8.3.1 death or personal injury caused by the Club or the Club’s employees’ negligence during the course of their employment; or

8.3.2 any other conduct for which liability may not be excluded or limited as a matter of English law.

8.4 The Club does not guarantee that the team for any particular Home Match will necessarily only be selected from the First Team players. The Club may consider it desirable on occasions to omit regular First Team players and select the First Team from the full playing squad.

9. SECURITY

The Club shall take all reasonable precautions to maintain the security of the Stadium, but the Club shall not be responsible in any way for the loss of, or damage to, any property you (or a Guest) bring into the Stadium (including any property left behind by you (or a Guest) in the Stadium). The Club shall be entitled to dispose of any property left behind by you (or a Guest) in the Stadium as it deems fit.

10. AUDIO-VISUAL EQUIPMENT

10.1 Save as set out in condition 4 below, the Ticket Holder shall not, and the Ticket Holder shall procure that any Guests shall not, capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material.

10.2 Save as set out in condition 4, the Ticket Holder shall not, and shall procure that any Guests shall not, provide to, facilitate or otherwise assist another person to use within the Stadium any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any Material.

10.4 Any Ticket Holder or Guest acting in breach of condition 1 or 10.2 may have such equipment or technology confiscated and/or be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form to the Football Authorities, the Club or the event organiser (as applicable) and the copyright of the Material in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Design and Patents Act 1988) to the relevant Football Authorities, the Club and/or the event organiser (as applicable).

10.4 Mobile telephones/Smartphones and other similar mobile devices are permitted within the Stadium PROVIDED THAT: (1) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and (2) no Material that is captured by a mobile telephone/smartphone or other similar mobile device is published or otherwise made available to any third parties including via social networking sites and websites.

11. DISABILITY

11.1 If the Ticket Holder and/or any Guests require any special assistance for Home Matches, please contact the Club’s Disability Liaison Officer to discuss any requirements: Name: Simon Blewett Email: access@tottenhamhotspur.com

11.2 For Ticket Holders and Guests who are entitled to a personal assistant in respect of the special assistance they require for their disability, the price of the assistant's seat / ticket will be deducted from the cost of the overall Premium Package.

12. DATA PROTECTION

12.1 Any personal data collected and/or further processed by the Club relating to the Ticket Holder and any Guest shall be collected and/or processed in accordance with the Club’s Privacy Policy which is available on the Website at: https://www.tottenhamhotspur.com/information/privacy-policy/

12.2 The Ticket Holder warrants (at the date of these Terms and Conditions and on a continuing basis thereafter) that:

12.2.1 prior to or at the time of providing any personal data of a Guest to the Club, the Ticket Holder will inform each Guest that their personal data will be collected and processed in accordance with the Club's Privacy Policy and make available to the Guest a copy of or link to the Club's Privacy Policy;

12.2.2 any personal data the Ticket Holder provides to the Club belonging to their Guest has been collected lawfully and transferred to the Club; and

12..2.3 prior to their attendance at any Home Match, each Guest shall have fully completed and returned to the Club the Guest Registration.

12.3 The Ticket Holder agrees that the Home Match for which the Premium Package is purchased are public, and that the appearance and actions of the Ticket Holder and Guests inside the Stadium and in the perimeter of the Stadium are public in nature and that they shall have no expectations of privacy with regards their actions and/or conduct at Home Matches. The Ticket Holder shall draw this condition 3 to the attention of any Guest prior to their attendance at the Stadium.

12.4 Should the Club have the appropriate lawful basis they will contact you about new and existing products and services, competitions, prize draws, events, third party events and other promotions. We may use your personal information to run competitions, prize draws, events and promotions. The Ticket Holder and/or Guests may opt-out of all direct marketing at any time by emailing personaldata@tottenhamhotspur.com.

13. GROUND REGULATIONS

The Ticket Holder and Guests are subject to the Ground Regulations in place for the Stadium and may be ejected if they breach any of their terms. The Ground Regulations can be found here: https://www.tottenhamhotspur.com/the-stadium/ground-regulations/

14. BREACH OF THESE TERMS AND CONDITIONS

14.1 By way of example only, the following shall constitute breaches of these Terms and Conditions:

14.1.1 failure to observe any directions, instructions and/or requests of: (i) any Club employee, worker, contractor or agent acting for or on behalf of the Club (including stewards); (ii) any police or community support officer; or (iii) any paramedic, doctor or first aid responder;

14.1.2 smoking, in any area within the Stadium, including the seated areas, concourses and toilets;

14.1.3 bringing into the Stadium (or using within the Stadium), illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels, cans, poles, knives or any item that is hazardous or dangerous or might be used as a weapon or compromise public safety;

14.1.4 persistent standing in seated areas whilst a Home Match is in progress (although the Club makes no representation that supporters will not stand during periods of the Home Match or that views will not be obstructed by other supporters);

14.1.5 persistently stray from the seats allocated on your Premium Package Passes;

14.1.6 entering the playing area or any adjacent area of the Stadium to which spectators are not generally admitted without lawful authority or excuse;

14.1.7 sale (or advertising a sale) or transfer of a Premium Package Pass otherwise than as permitted by condition 2 of these Terms and Conditions;

14.1.8 providing any information to the Club or to any Club officer, employee, worker, contractor and/or agent at any point that is false, materially incomplete or misleading (or which the Club has reasonable grounds to believe may be false, materially incomplete or misleading);

14.1.9 misrepresentation during the process of ordering the Premium Package;

14.1.10 constituting (or potentially constituting), in the Club’s reasonable opinion, a source of danger, nuisance or annoyance to any other person while at the Stadium whether during a Home Match or otherwise;

14.1.11 using threatening, foul, obscene, abusive, indecent or discriminatory language or behaviour;

14.1.12 chanting anything of an offensive, immoral, obscene, abusive, indecent, political or discriminatory nature;

14.1.13 fighting or engaging in and/or inciting violence;

14.1.14 acting in a manner which in Club’s reasonable opinion is prejudicial to or offends the Club or its players, opponent players and/or staff, officers, employees, workers, contractors, agents, members, supporters or commercial partners or any individual or corporate entity connected to the Club;

14.1.15 the throwing of any object within the Stadium;

14.1.16 attempting to enter the Stadium or being inside the Stadium whilst being (or appearing to be) intoxicated by alcohol or drugs or being in possession of any intoxicating drug, liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Stadium or in a public area of the Stadium from which the relevant Home Match can be directly viewed;

14.1.17 carrying, holding, unfurling or presenting any banner, in whole or in part, at any time (whether acting on an individual or collective basis and whether at a Home Match or otherwise) which is or may reasonably be considered (in the Club's opinion) to be disparaging to the Club, offensive, immoral, foul, obscene, abusive, indecent or political;

14.1.18 obstructing gangways, access ways, entrances and exits, stairways and like places or climbing on any structures at the Stadium;

14.1.19 entering into any part of the Stadium designated for the use of any group of supporters to which the Ticket Holder and Guests do not belong;

14.1.20 the failure to pay any fee payable under these Terms and Conditions in cleared funds owing to Club (or any third party) by the due date for payment under condition 3 or 5.5 or as otherwise notified by the Club;

14.1.21 any breach of the Club’s ticketing policies as stipulated within these Terms and Conditions;

14.1.22 any breach of the Rules;

14.1.23 any similar act or omission contained within this condition 14, including any act or omission detailed in conditions 1.1 to 14.1.19 (inclusive), at any football match (whether professional or amateur) and references to the “Stadium” therein, for the purposes of this condition 14.1.23 only, shall be treated as references to the location at which the relevant football match takes place.

14.2 The Club shall be entitled to terminate these Terms and Conditions and cancel the Premium Package (and any other Premium Packages purchased) with immediate effect and without providing any refund or credit whatsoever (save where such refund is required by statute due to the Ticket Holder being a Consumer) by notice to you in writing (including email) in the event that you or a Guest are, at any time, subject to a banning or other order prohibiting you or any Guest from entering the Stadium or any other stadium. Any person who is subject to a suspension or ban from the Club is also prohibited from purchasing Premium Packages or any other tickets for Home Matches.

14.3 The Club reserves the right, without liability, to conduct (either itself or via a third party) security searches of the Ticket Holder and Guests and possessions of any Ticket Holder or Guest where the Club has reason to believe that a breach of these Terms and Conditions has occurred or may occur including the breaches set out in condition 1.

14.4 In the event that the Club believes (acting reasonably) that the Ticket Holder or a Guest may have committed a breach of these Terms and Conditions or the Rules, or that a breach of these Terms and Conditions or the Rules may have been committed by the Ticket Holder or Guest, the Club may suspend all rights granted to the such persons, eject such person from the Stadium and/or refuse access to the Stadium to those persons pending the conclusion of any investigation (whether by the Club and/or any third party).

14.5 Following the conclusion of any investigation, in the event that the Ticket Holder and/or any Guest is found to have breached these Terms and Conditions or the Rules, the Club shall be entitled to:

14.5.1 cancel any and all booking requests and Premium Packages booked and/or requested by such persons without providing any refund or credit whatsoever, save where such refund is required by statute due to the Ticket Holder being a Consumer;

14.5.2 suspend or withdraw the Premium Package and/or refuse entry to the Stadium to such persons;

14.5.3 prohibit such persons from renewing the Premium Package;

14.5.4 prohibit the Ticket Holder from purchasing any other Premium Package or tickets for future events at the Stadium (whether football matches or otherwise), for a fixed period of time or in perpetuity (at the Club's discretion);

14.5.5 charge the Ticket Holder an administration fee and/or sum equal to any bank charges incurred by the Club as a result of any actions taken by the Club as a result of such persons' breach of these Terms and Conditions or the Rules as applicable; and/or

14.5.6 take such other action as it deems necessary.

14.6 Without prejudice to conditions 1 to 14.1.5 (inclusive), the Club will not tolerate racial, homophobic or discriminatory abuse in any form. The Club wants the atmosphere in the Stadium to be welcoming to all spectators. Any Ticket Holder or Guest who is caught abusing a player or any other individual in the Stadium will face ejection from the Stadium and/or arrest and prosecution by the police and a ban from the Club, for a fixed period or in perpetuity (at the Club's discretion). In addition, the Premium Package and any future Premium Package or ticket purchased will be immediately withdrawn and no refund will be given, save where such refund is required by statute due to the Ticket Holder being a Consumer. This also applies to any form of abusive communication with Club employees or agents acting for the Club or its representatives.

15. GENERAL

15.1 The Ticket Holder shall not charge (whether directly or indirectly) a fee to their Guests for the Premium Package or any part of the Benefits and shall remain at all times the party responsible for and in control of the Premium Package Passes issued pursuant to condition 7 and exercise exclusive control over who is permitted to make use of the Premium Package Passes.

15.2 Nothing in these Terms and Conditions shall give the Ticket Holder or any Guests any automatic right of renewal or purchase in relation to any future Premium Package or tickets.

15.3 By purchasing the Premium Package, the Ticket Holder acknowledges that they have carefully read, understood and agree to be bound by these Terms and Conditions. The Ticket Holder shall procure that any Guests have read and understood these Terms and Conditions before they furnish the relevant Guest with a Premium Package Pass.

15.4 The Club reserves the right at its absolute discretion to make amendments to these Terms and Conditions from time to time. The most current version of these Terms and conditions will be sent to the Ticket Holder by email on request and the Club shall publicise such changes on the Website from time to time.

15.5 If any condition of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such condition will be severed and the remainder of the conditions in these Terms and Conditions shall continue in full force and effect.

15.6 The contract entered into and governed by these Terms and Conditions shall constitute the entire agreement and understanding between the parties and supersedes any prior written or oral agreements, representations, undertakings or promises between the parties. The parties agree that they have not relied on any statement, representation, warranty, understanding, undertaking or other assurance of any person which is not expressly set out in these Terms and Conditions. Nothing in this condition will exclude liability which either party would otherwise have to the other in respect of statements made fraudulently.

15.7 Any delay, failure or omission (in whole or in part) by the Club in taking enforcement action against the Ticket Holder for any breach of any condition of these Terms and Conditions shall not be deemed to constitute a waiver of the Club’s right to take such action or of any other right under these Terms and Conditions. Any waiver by the Club of a breach of any provision of these Terms and Conditions shall not be considered as a waiver of any subsequent breach of the same or any other provision.

15.8 The contract entered into and governed by these Terms and Conditions is between you and the Club. The Club and you do not intend these Terms and Conditions to confer any rights on any third party nor do they intend that these Terms and Conditions should be enforceable by any person who is not a party to these Terms and Conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.

16. GOVERNING LAW AND JURISDICTION

16.1 These Terms and Conditions shall be governed by and construed in accordance with English law.

16.2 Any dispute or matter (including noncontractual disputes) under or in connection with these Terms and Conditions (including their formation) shall be subject to the exclusive jurisdiction of the courts of England and Wales, however the Club and the Ticket Holder agree to explore any relevant dispute resolution process prior to proceedings being commenced. For an online copy of these Premium Package Terms and Conditions visit the Website.