TERMS AND CONDITIONS
2024/2025 PREMIUM PACKAGES

 

When you purchase or apply for either a Season Ticket, Premium Package, Match ticket, or One Hotspur Membership, you: (a) certify that you have read, understood and accepted; (b) agree to be bound by and to comply with; and (c) agree to bring to the attention of others, as required below, the Membership, Premium Package and Ticketing Terms and Conditions (the “Terms and Conditions”), Sanctions and Banning Policy and Ground Regulations, so please take a moment to read them thoroughly.

In particular, please note the following:

• If Members and/or Premium Package Pass Holders (including for the avoidance of doubt, Season Ticket Holders and One Hotspur Members) are arrested for any offence in the Stadium or in connection with any football match anywhere in the world or if they are ejected from the Stadium for any reason their Season Ticket, Premium Package and/or Membership will be suspended with immediate effect pending the outcome of a Club investigation.

• The Club reserves the right to refuse admission to, or eject from, the Stadium any person who fails to comply with these Terms and Conditions, the Sanctions and Banning Policy and/or the Ground Regulations.

• The Club reserves the right, without liability, to suspend any individual, including without limitation any Member (including Season Ticket Holder, Match Ticket holders, One Hotspur Members and Digital Tickets holder) and/or Premium Package Pass Holder from attending Matches where it believes that such individual may have committed a breach of these Terms and Conditions.

• The Club reserves the right to suspend or withdraw, where applicable, all One Hotspur Membership benefits including the Season Tickets and/or Match Tickets without compensation or reimbursement if Season Ticket Holders, Members and/or Match Ticket holders are in breach of any of these Terms and Conditions.

• The dates of all Matches being played are subject to revision and change due to television coverage and other circumstances and in this regard, supporters are advised to refer to the Communication Channels. No guarantees can be given by the Club that the Match will take place at a particular time, location or on a particular date or at all. The Club reserves the right to cancel or reschedule any Match without notice. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

• The Club reserves the right in its absolute discretion to amend these Terms and Conditions from time to time and shall publish such changes on the Website.

 
Members and Premium Package Pass Holders are subject to the following Terms and Conditions to the extent that they fall within the categories of Member or Premium Package Pass Holder listed below:

Defined terms in these Terms and Conditions carry the definitions in condition 1.1.

In each Section of these Terms and Conditions, references to condition(s) are references to condition(s) in that Section of the Terms and Conditions unless otherwise stated.

SECTION 1 – GENERAL TERMS AND CONDITIONS

1.1 In these Terms and Conditions:

“Applicable Law” means: (i) any statute, regulation, by-law or subordinate legislation in force from time to time; (ii) the common law and laws of equity (or their local equivalent) from time to time; (iii) any binding court order, judgment or decree; (iv) any binding applicable industry code, policy, guidance or standard; or (v) any applicable direction, policy, rule or order that is given by any regulatory body.

“Away Ground” means, for the purpose of Away Match Tickets, such stadium as is owned, occupied or used by the relevant home football club other than the Club (or, where appropriate, any neutral venue).

“Away Match” means any League Match and/or any relevant Cup Match in which the Club participates that takes place at an Away Ground, and the terms "Away League Match" and "Away Cup Match" will be construed accordingly.

"Away Match Ticket" means a printed paper ticket or Digital Ticket (as applicable) which allows the holder to gain entry into the Away Match stipulated on the face of the relevant ticket.

"Away Season Ticket" means a ticket issued by the Club for all Away Matches in the League.

“Automatic Cup Ticket Scheme” means a scheme available to Season Ticket Holders where the Club charges the participating Season Ticket Holder automatically for every applicable home Cup Match.

"Ballot" means the ticket allocation process which will be applied for any Matches where the Stadium capacity is reduced, by the direction of any Competent Authority (including but not limited to Football Authorities), or by a national or local government directive, to a level where it is not possible to accommodate all Season Ticket Holders.

“Behind Closed Doors” means a Home Match played at the Stadium or a neutral venue where spectators are not allowed to attend the Home Match pursuant to a decision of: (i) the Football Authorities; (ii) any other governing body; (iii) the Club; or (iv) any other local authority.

“Booking Confirmation” means the transactional email notifying the Ticket Holder of the order which will contain the invoice and details on how to make payment.

“Catering Fees” has the meaning given to it in Section 3.

“Club” means Tottenham Hotspur Football & Athletic Co. Limited and/or Tottenham Hotspur Stadium Limited (as applicable), each of whose registered office is at Lilywhite House, 782 High Road, London, N17 0BX and its ultimate parent undertaking from time to time and all direct or indirect subsidiary undertakings from time to time of any such parent undertaking and/or of that Party (and for this purpose “parent undertaking” and “subsidiary undertaking” have the meanings given to them by section 1162 of the Companies Act 2006).

“Club App” means the official Club mobile application known as the "Spurs Official app".

“Club’s Ticketing Policies” means these Membership, Premium Package and Ticketing Terms and Conditions and the Ground Regulations and any other policies or terms and conditions notified to you from time to time.

"Competent Authority" or "Competent Authorities" means any supranational, statutory national, local or municipal government body, agency, court, department, official or public or statutory person, police, or other authority in any jurisdiction having authority over the Club and/or all Members (or any one of them) and/or all Premium Package Pass Holders or having responsibility for the regulation or governance of any aspect of the performance of these Terms and Conditions (including, without limitation, each of the Football Authorities).

“the Communication Channels” means the Club’s Official Website, Official Facebook, Official Twitter, Official Instagram, messages via the Club App, email, Match day programme, the Spurs Ticketline 0344 844 0102, the Club’s Help Centre “Ask Spurs” (tottenhamhotspur.com/askspurs), and other such methods of communication the Club may introduce from time to time.

“Consumer” has the meaning given to it in section 2 of the Consumer Rights Act 2015.

“Cup Match” means any competitive football match played at the Stadium during the Season by the Club’s men's first team in a domestic cup competition or UEFA Competition, and "Cup Matches" shall be construed accordingly.

"Digital Ticket(s)” means a valid Season Ticket or Match Ticket that is loaded onto a mobile device which allows the holder to gain entry into the Stadium or, as issued by the Club’s at its sole discretion, a Photo ID Stadium Access Card.

“First Team” means the Club’s men’s first team squad, from which the starting XI are commonly selected to play.

“Football Authorities” means FIFA, UEFA, The Football Association, The Football Association Premier League and The Football League Limited as may be applicable from time to time and from Match to Match.

“Football Regulations” means each of the rules and regulations of the Football Authorities as may be applicable from time to time and from Match to Match.

“Force Majeure Event” means any circumstances outside the reasonable control of the Club including, without limitation, acts or threatened acts of terrorism, strikes, lockouts, industrial disputes or other restraints or stoppages of labour, acts of God, war, riot, civil commotion, malicious damage, an epidemic, a pandemic, compliance with any law or governmental order rule or direction, compliance with any rules or regulations issued from time to time by the Football Authorities, inability to obtain supplies, inclement weather, accident, breakdown of equipment, plant or machinery, epidemic and pandemic, fire, flood or storm.

“Guest” means any individual whom the Ticket Holder is authorised to invite to a Home Match as part of the Premium Package the Ticket Holder has purchased.

“Guest Registration” means the requirement to provide personal information for each individual wishing to attend any Home Match to be completed by the means the Club makes available to the Ticket Holder Premium Package.

“Guest Ticket Scheme” means a scheme by which Members can purchase additional tickets within a priority window before they are placed on general sale (subject to availability).

“Ground Regulations” means the regulations applicable to the Stadium for the time being which are on display at the Stadium and available at www.tottenhamhotspur.com/the-stadium/ground-regulations/, as amended from time to time.

“Home Match” means the specific home match(es) during the Season for which a Ticket Holder has purchased the Premium Package.

“League Match” means any competitive football match played at the Stadium during the Season by the Club’s men's first team in the Premier League, and "League Matches" shall be construed accordingly.

“Match” means any League Match and/or Cup Match, and "Matches" shall be construed accordingly.

“Match Ticket” means a printed paper ticket or Digital Ticket issued by the Club for a Match, including Season Tickets (as applicable).

“Material” means any audio, visual or audio-visual material or any information or data in relation to: (i) any Home Match; (ii) any players or other persons present at the Stadium; or (iii) the Stadium.

“Members” means all Season Ticket Holders, One Hotspur Members and holders of other membership tiers and “Membership” shall be construed accordingly.

“One Hotspur Member” means those individuals holding a One Hotspur or One Hotspur+ Membership.

“One Hotspur Membership” means the Club’s official membership scheme and includes One Hotspur+ Membership.

“Partially Behind Closed Doors” means a Home Match played at the Stadium where the number of spectators permitted to enter the Stadium are restricted pursuant to a decision by: (i) the Football Authorities; (ii) any other governing body; (iii) the Club; or (iv) any other local authority.

“Premium Areas” means the hospitality areas the Ticket Holder has access to as part of the Premium Package.

“Premium Package” means the Benefits for the Premium Package Pass Holder and Guests for Match, pursuant to and subject to these Terms and Conditions.

“Premium Package Benefits” means the benefits and details of the Premium Package, as outlined in the Booking Confirmation.

“Premium Package Fee” means the fee payable by the Ticket Holder in consideration for the Premium Package stated on the invoice (plus any VAT thereon) and payable in accordance with these Terms and Conditions.

“Premium Package Pass” means the ticket or pass used by the Ticket Holder and Guests to enter the hospitality section of the Stadium for the Home Match the Ticket Holder has purchased the Premium Package for.

“Premium Package Pass Holder” means the individual, company, partnership, trust or other entity stated on the Booking Confirmation who is purchasing the Premium Package for private and non-commercial purposes under these Terms and Conditions.

“Premium Package Term” means the date a contract comes into existence in accordance with condition 3.2 until the right to use the Premium Package expires pursuant to condition 3.18, or earlier termination in accordance with these Terms and Conditions.

“Privacy Policy” means the Club’s privacy policy, available at https://www.tottenhamhotspur.com/information/privacy-policy, as amended from time to time.
“Rules” means the Ground Regulations and any rules or regulations issued from time to time by the Football Authorities.

“Sanctions and Banning Policy” the Club’s policy relating to breaches of these Terms and Conditions, the Ground Regulations and the Club’s Ticket Touting Policy, available at https://ask.tottenhamhotspur.com/hc/en-us/articles/360011038339-Sanctions-and-Banning-Policy, as amended from time to time.

“Season” or "2024/25 Season" means the 2024/25 football season which is scheduled for 17 August 2024 to 25 May 2025 (unless otherwise specified).

“Season Ticket” means a general admission ticket issued by the Club to an individual for: (i) all League Matches during the Season for a general admission season ticket; and (ii) all league Matches and any Cup Match (excluding any UEFA Competition matches) for 1882 season tickets, assigned to a fixed seat within the Stadium.

“Season Ticket Holder” means the registered owner of the Season Ticket.

“Season Ticket Waiting List” means a waiting list for One Hotspur+ Members that have registered to be given an opportunity to purchase a Season Ticket (terms and conditions apply).

“Stadium” means the Club’s home venue, the Tottenham Hotspur Stadium situated at High Road, Tottenham, London N17 0AP.

“Ticket Exchange Platform” is the Club’s official online resale platform.

“Ticketing Points” means the points system whereby tickets are allocated to Season Ticket Holders and One Hotspur Members as set out in conditions 1.26 – 1.38 (inclusive).

“Ticket Share Platform” is the Club's online platform that allows general admission Season Ticket Holders the ability to transfer a ticket for their designated seat to another Member within their online network for a designated Match they are unable to attend.

“Ticketmaster Sport” means Ticketmaster Sport Limited whose registered office address is at 30 St. John Street, London, England, EC1M 4AY.

“UEFA Competition” means the UEFA Champions League, the UEFA Europa League and/or the UEFA Conference League as applicable and "UEFA Competitions" shall be construed accordingly.

“VAT” means value added tax or other similar tax, charge or levy.

“Website” means the Club’s official website at www.tottenhamhotspur.com.

“Working Day” means a day, other than a Saturday, Sunday or public holiday in England, when banks in London are open for general business.

1.2 In these Terms and Conditions:

1.2.1 use references to conditions are references to conditions of these Terms and Conditions and references to sub-conditions or paragraphs are, unless otherwise stated, references to sub-conditions of the conditions in which the reference appears. The Booking Confirmation is hereby incorporated into these Terms and Conditions;
1.2.2 the headings and subheadings are inserted for convenience only and shall not affect the construction or interpretation of these Terms and Conditions;
1.2.3 references to a statute or statutory provisions are to such statute or statutory provisions as amended or re-enacted whether before or after the date of these Terms and Conditions and include all subordinate legislation made under the relevant statute, whether before or after the date of these Terms and Conditions;
1.2.4 references to a “person” include an individual, body corporate (wherever incorporated), unincorporated association, trust or partnership (whether or not having separate legal personality), government, state or agency of a state, or two (2) or more of the foregoing;
1.2.5 references to the singular shall include the plural and vice versa and any gender includes any other gender;
1.2.6 references to writing shall be deemed to include any modes of reproducing words in a legible and non-transitory form;
1.2.7 the words “include”, “including”, “for example” and any other similar expression shall be construed as being by way of illustration or example and shall not be construed as, nor shall they take effect as, limiting the generality of any preceding words; and
1.2.8 references to “£” and “Pounds Sterling” are to the lawful currency of the United Kingdom from time to time.

General Terms and Conditions

1.3 If a Member and/or Premium Package Pass Holder considers that these Terms and Conditions are not acceptable to them, the Member and/or Premium Package Pass Holder must notify the Club to request the cancellation of their Membership or, where applicable, their Season Ticket immediately, or, where applicable, their Premium Package. In the event a Member uses any tickets or other benefits of the Membership (including but not limited to, priority ticket sales), the Member waives any right to request the cancellation of their Membership.
1.4 The unauthorised sale or disposal of a Season Ticket or Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994 (as amended by the Violent Crime Reduction Act 2006), the Ticket Touting (Designation of Football Matches) Order 2007 and may also be a further criminal offence under section 2 of the Fraud Act 2006. The Club will inform the police when it becomes aware that a Season Ticket or Match Ticket has been sold illegally and will press for charges to be brought against those breaking the law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, the Club reserves the right, through its Sanctions and Banning Policy, to issue an indefinite ban and in the case of Away Matches, also remove all accrued Ticketing Points. We will notify the Premier League who may in turn notify other Premier League clubs, Football Authorities and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at Matches.
1.5 Members and/or Premium Package Pass Holders must at all times do everything within their power and control to protect and enhance the good name of the Club and not to diminish the good name of the Club or its players in any way or through any means. Racial, homophobic, discriminatory, threatening and/or abusive language, chanting or harassment is strictly forbidden and will result in arrest or ejection from the Stadium where an incident takes place in the Stadium and/or possible sanctions under the Club’s Sanctions and Banning Policy, whether or not such behaviour takes place on Club premises or away from Club premises (including, without limitation, online, telephone or any other Club channels). The Club reserves the right to use its discretion as to what constitutes discriminatory, threatening and/or abusive language and/or behaviour and such offence may incur a sanction of up to and including an indefinite ban from Club premises. In addition, the Season Ticket, Premium Package, Match Ticket, One Hotspur Membership or Digital Tickets and any future Season Ticket, Premium Package, Match Ticket, One Hotspur Membership or Digital Tickets purchased will be immediately withdrawn and no refund will be given, save where such refund is required by statute due to the Season Ticket, Premium Package, Match Ticket, One Hotspur Membership or Digital Tickets being a Consumer. This also applies to any form of abusive communication with Club employees or agents acting for the Club or its representatives. This applies to incidents that take place on and/or away from Club premises and to any form of communication, including online, telephone, emails or other Club channels with Club staff, representatives or fellow supporters. Full details can be found in the Club’s Sanctions and Banning Policy which is available on the Website at https://ask.tottenhamhotspur.com/hc/en-us/articles/360011038339-Sanctions-and-Banning-Policy.
1.6 The Club reserves the right in its absolute discretion to amend these Terms and Conditions from time to time and shall publish such changes on the Website.
1.7 The dates of all Matches being played are subject to revision and change due to television coverage and other circumstances and in this regard, supporters are advised to refer to the Communication Channels. No guarantees can be given by the Club that the Match will take place at a particular time, location or on a particular date or at all. The Club reserves the right to cancel or reschedule any Match without notice. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.
1.8 The Membership period is seasonal and for the 2024/25 Season will (unless the Club is advised to the contrary) run from 17 August 2024 until 25 May 2025.
1.9 No third party has any rights under these Terms and Conditions. Any contract entered into pursuant to these Terms and Conditions is between you and the Club. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
1.10 These Terms and Conditions will be subject always to the directions of the Competent Authorities.
1.11 One Hotspur Membership, Season Tickets and Match Tickets remain the property of the Club at all times.
1.12 One Hotspur Membership and general admission Season Tickets must be registered to an individual supporter and cannot be registered in a company name and no one individual is permitted to have more than one Season Ticket and/or One Hotspur Membership registered in their name.
1.13 In the event of a Match being abandoned or postponed, tickets purchased for the original Match will remain valid for the re-arranged date. It is the responsibility of the ticket holder to ascertain the new date and kick off time of all Matches. Without prejudice to the provisions of Condition 1.48, the Club does not guarantee that a Match will take place, and if it takes place outside of the view of the public the Club will not be held liable.
1.14 Under no circumstances whatsoever is a Season Ticket Holder, Premium Package Pass Holder, Match Ticket holder or One Hotspur Member permitted to sell any tickets to a third party, unless, where applicable, through the Club’s official Ticket Exchange Platform outlined in Section 6 of these Terms and Conditions. General admission Season Ticket Holders are also strictly prohibited from including their Season Tickets in any form of package, competition or promotion under any circumstances. When a Season Ticket Holder releases their seat on the Ticket Exchange Platform the Season Ticket will be de-activated in the Season Ticket Holder’s smartphone device and Club App for that specific Match once such seats have been sold.
1.15 If Members (including Season Ticket Holders and One Hotspur Members) and/or Premium Package Pass Holders are arrested for any offence in the Stadium or in connection with any football match anywhere in the world or if they are ejected from the Stadium for any reason, their Season Ticket and/or Membership and/or Premium Package will be suspended with immediate effect pending the outcome of a Club investigation.
1.16 The Club reserves the right to suspend or withdraw, where applicable, all One Hotspur Membership benefits including the Season Tickets and/or Match Tickets and/or all Premium Package Benefits without compensation or reimbursement if Season Ticket Holders, Premium Package Pass Holder, Match Ticket holders and/or Members are in breach of any of these Terms and Conditions.
1.17 When applicable, the Guest Ticket Scheme is a benefit of One Hotspur Membership that allows Season Ticket holders and Members to purchase an allocation of tickets for a guest (“Guest Tickets”) ahead of a general sale. Any tickets purchased during this “guest sale period” will be recorded against the individual Member’s Client Reference Number and email. Additionally, Members will be held responsible for: (i) the appropriate conduct of any individuals they purchase tickets for during the “guest sale period” and (ii) the responsible and legal distribution of these tickets. Guest Tickets are strictly subject to availability and are made available at the discretion of the Club.
1.18 In respect of non-members Match Tickets that may not be issued digitally, duplicate tickets for lost or stolen tickets can be requested no earlier than two (2) working days prior to the Match. Duplicate tickets will only be issued on the day of the Match and only to the original purchaser of the Match Ticket upon production of photographic identification. The Club at its sole discretion reserves the right to impose a reasonable non-refundable administration fee to issue a replacement Match Ticket.
1.19 Duplicate tickets will not be issued if the Club has reason to suspect any incorrect or suspicious activity has occurred in regard to Season Tickets, Premium Package Pass, or Match Tickets (as applicable).
1.20 In the event of a general sale of tickets to non-members, Match Tickets can be purchased via the official Club ticketing website https://www.tottenhamhotspur.com/tickets/buy-tickets/home-tickets/ or dedicated telephone booking line 0344 844 0102. All tickets are subject to booking fees, which are strictly non-refundable:

Calls to 0344 numbers from a BT landline are charged at the same rate as to a local or national phone number. Charges from other networks and mobile operators may differ. Please check your provider for further details.

Concessions

1.21 Members who are aged 17 or under on 17 August 2024 (“Junior Members”), Members who are aged between 18-21 on 17 August 2024 (“Young Adult Members”) and Members aged over 65 on 17 August 2024 (“Senior Citizen Members”) are entitled to purchase tickets at concessionary prices in designated areas subject to availability and further subject to providing evidence of age and identity.
1.22 The Club's ability to offer concession tickets in specific areas of the Stadium to Junior Members, Young Adult Members and Senior Citizen Members will be subject at all times to the Club’s discretion. Subject to these Terms and Conditions:

1.22.1 Junior Members, Young Adult Members and Senior Citizen Members will qualify for the following discounts for Season Tickets for Matches taking place at the Stadium:

* Senior Concessions will be reduced at the end of the 24/25 Season as follows: (i) 45% in 2025/26; (ii) 40% in 2026/27;(iii) 35% in 2027/28; (iv) 30% in 2028/29; and (v) 25% in 2029/30 and thereafter.
1.22.2 Junior Members, Young Adult Members and Senior Citizen Members will qualify for the following discounts for Match Tickets for Matches taking place at the Stadium:

* Senior Concessions will be reduced at the end of the 24/25 Season a to 25%

1.23 The Club reserves the right to request production of photographic identification before confirming an application for concession memberships and/or Season Tickets and/or Match Tickets.
1.24 Any Members who are aged between 22 to 64 on 17 August 2024 who attempt to gain entry with a concession ticket which they are not entitled to will be subject to Sanctions and Banning Policy. It is possible to upgrade the ticket by contacting the Ticket Office by telephone or in person and paying the difference between the concession and adult ticket price for the particular Match. If a Match has sold out to One Hotspur Members, a ticket can only be upgraded for use by a Member.
1.25 The Club will, from time to time, carry out random checks within the Stadium to ensure that people in possession of concession tickets are within the required age ranges. People found to be abusing the system may be removed from the Stadium immediately. No refunds will be offered and further action will be taken (see condition 1.24 above).

Ticketing Points

1.26 Due to circumstances relating to Covid-19 and no Ticketing Points being awarded for Away Matches and Cup Matches taking place at the Stadium in the 2020/21 football season, the 2020/21 season will be permanently removed from the Ticketing Point cycle.
1.27 For Season Ticket Holders and One Hotspur Members, the total number of Ticketing Points for the 2024/25 Season, will consist of the Ticketing Points gained in the previous four (4) full seasons, excluding the 2020/21 season, (and the current 2024/25 Season).
Therefore, for the start of the 2024/25 Season the points gained for continuous membership will be totalled for the following seasons:

(a) 2019/20
(b) 2021/22
(c) 2022/23
(d) 2023/24

1.28 Ticketing Points will only be awarded to Season Ticket Holders when renewing their Season Ticket (currently 30 Ticketing Points), attending an Away Match or once the ticket has been scanned upon entry at a home Cup Match. Season Ticket Holders that opt in to the Automatic Cup Ticket Scheme will receive an additional 10 Ticketing Points.
1.29 Ticketing Points will only be awarded to One Hotspur Members (excluding Season Ticket Holders) for renewing their One Hotspur Membership, purchasing a ticket for a League Match or Away Match and once the ticket has been scanned upon entry at a home Cup Match.
1.30 When the Club receives an allocation of tickets for an Away Match, Ticketing Points will be used to allocate tickets when demand exceeds the allocation of tickets for Away Matches for the 2024/25 Season (e.g. Arsenal away or a Cup Final). The Club will clearly advise via the Communication Channels the number of Ticketing Points required to be able to apply for tickets to certain fixtures.
1.31 When Ticketing Points are used to allocate tickets for Away Matches, all Members must each have the required number of Ticketing Points individually, when applying for tickets in a group. Only the member(s) of the group with sufficient Ticketing Points will qualify for a ticket. Tickets will NOT be issued based on the average number of points. If the supporter who submitted the application is unsuccessful but other member(s) of the group are successful then tickets will be sent to the registered address of a successful member of that group.
1.32 Members can check their Ticketing Points total by visiting the “My Account” page in the ticketing website at https://www.eticketing.co.uk/tottenhamhotspur/ 
1.33 The Club reserves the right to allocate Away Match Tickets with official Club travel packages. In such circumstances, Ticketing Points may not apply.
1.34 Any queries relating to a member’s Ticketing Points MUST be raised with the Ticket Office in writing/via email. Any queries relating to Ticketing Points allocated for Matches prior to the season before the current campaign will not be considered.
1.35 Should a Member or Season Ticket Holder miss the date of renewal, they will be treated as a new Member with their Ticketing Points total returning to zero.
1.36 Tickets purchased outside of the Members’ priority period must be assigned to individual Members at the point of sale in order for Ticketing Points to be awarded. If tickets are not assigned to individual Members at the point of sale it will not be possible to award Ticketing Points retrospectively.
1.37 Different Ticketing Point systems operate for Season Ticket Holders and One Hotspur Members. In the event that a Member secures a Season Ticket, the points gained as a Member will be reset to zero. Season Ticket Holders will always have priority on tickets over Members.
1.38 Where a One Hotspur Member and or Season Ticket Holder cancels their Membership for any reason whatsoever, the Club will reset the relevant Members Ticketing Points to zero.

Security

1.39 The Club shall take all reasonable precautions to maintain the security of the Stadium, but the Club shall not be responsible in any way for the loss of, or damage to, any property a Member or a Premium Package Pass Holder (or a Guest) brings into the Stadium (including any property left behind by a Member or a Premium Package Pass Holder (or a Guest) in the Stadium). The Club shall be entitled to dispose of any property left behind by a Member or a Premium Package Pass Holder (or a Guest) in the Stadium as it deems fit.

Audio-Visual Equipment

1.40 Save as set out in condition 1.43 below, the Member or a Premium Package Pass Holder shall not, and the Premium Package Pass Holder shall procure that any Guests shall not, capture, log, record, transmit, play, issue, show or otherwise communicate (by digital or other means) any Material.
1.41 Save as set out in condition 1.43 below, the Member or a Premium Package Pass Holder shall not, and a Premium Package Pass Holder shall procure that any Guests shall not, provide to, facilitate or otherwise assist another person to use within the Stadium any equipment or technology which is capable of capturing, logging, recording, transmitting, playing, issuing, showing or otherwise communicating (by digital or other means) any Material.
1.42 Any Member, Premium Package Pass Holder, or Guest acting in breach of condition 1.40 or 1.41 may have such equipment or technology confiscated and/or be required to deliver up any tapes, films, disks, memory cards, memory sticks or other recordings of the Material (and all copies thereof) in whatever form to the Football Authorities, the Club or the event organiser (as applicable) and the copyright of the Material in any such recording or transmission is hereby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Design and Patents Act 1988) to the relevant Football Authorities, the Club and/or the event organiser (as applicable).
1.43 Mobile telephones/Smartphones and other similar mobile devices are permitted within the Stadium PROVIDED THAT: (1) they are used for personal and private use only (which, for the avoidance of doubt and by way of example only, shall not include the capturing, logging, recording, transmitting, playing, issuing, showing or any other communication of any Material for any commercial purposes); and (2) no Material that is captured by a mobile telephone/smartphone or other similar mobile device is published or otherwise made available to any third parties including via social networking sites and websites.

Exclusion of Liability

1.44 Subject to condition 1.46, the Club expressly excludes all liability resulting from:

1.44.1 any failure or delay by the Club in carrying out any of its obligations under these Terms and Conditions which is caused by a Force Majure Event;
1.44.2 without prejudice to condition 3.31, the alteration of the dates and times of Matches;
1.44.3 the abandonment, postponement or cancellation of Matches;
1.44.4 without prejudice to condition 3.36, any decision taken by the Football Authorities, the UK government, any governing body, any public authority or the Club to play Behind Closed Doors or Partially Behind Closed Doors;
1.44.5 restrictions to the view of the Match caused by the actions of other spectators; and
1.44.6 the actions of other spectators and unauthorised attendees at any Match.

1.45 Subject to condition 1.46, the Club shall have no liability whatsoever for any indirect or consequential loss or damage, loss of profits, loss of enjoyment, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of or damage to goodwill; or travel/accommodation costs.
1.46 For the avoidance of doubt, nothing in these Terms and Conditions shall exclude or limit the Club’s liability for:

1.46.1 death or personal injury caused by the Club or the Club’s employees’ negligence during the course of their employment; or
1.46.2 any other conduct for which liability may not be excluded or limited as a matter of English law (including, without limitation, for fraud or fraudulent misrepresentation).

1.47 Nothing in conditions 1.56 or 1.57 (inclusive) shall exclude liability for either party’s fraudulent misrepresentation.
1.48 We cannot give any guarantee that a Match will take place at a particular time or on a particular date. We reserve the right to reschedule any Match or, if so required by any of the Football Authorities or Competent Authorities, play the Match out of view of the public, without notice and without any liability whatsoever. Your Season Ticket, Match Ticket or Away Match Ticket will, unless the Match is required to be played out of view of the public, or at a reduced Stadium (or away stadium) capacity, enable you to attend the re-arranged Match subject to these Terms and Conditions. The dates and kick-off times of all Matches are subject to revision and change due to broadcast coverage or other circumstances. For up-to-date information, please visit the Website.
1.49 We do not guarantee that the team for any particular Match will necessarily only be selected from our First Team players. We may consider it desirable on occasions to omit regular First Team players and select the First Team from the full playing squad.
1.50 Members should promptly notify the Club of any change of details (including, changes to payment details, addresses and/or contact details).

Data Protection

1.51 Each purchaser of a Season Ticket, Match Ticket(s) and One Hotspur Membership acknowledges and agrees that the personal data provided by them to the Club in the purchase of a Season Ticket, Match Ticket or One Hotspur Membership shall be collected, stored and used by the Club in accordance with the Data Protection Act 2018 and the Club’s Privacy Policy (available at https://www.tottenhamhotspur.com/information/privacy-policy/#purchasing).
1.52 All persons who enter the Stadium using a Season Ticket or Match Ticket acknowledge that photographic images and/or video recordings and/or feeds (and/or still taken therefrom) may be taken of them and may also be used by way of example and without limitation in televised coverage of Matches and/or for promotional, editorial or marketing purposes by the Club, the Premier League or other third parties and use of Season Ticket and Match Tickets to enter the Stadium constitutes consent to such use.
1.53 The purchasers of Season Tickets and Match Tickets each agree that the Matches for which the Season Tickets and Match Tickets have been purchased are public, and that their appearance and actions inside and in the perimeter of the Stadium are public in nature and that they shall have no expectations of privacy with regards their actions and/or conduct at Matches.

Privacy Statement

1.54 The Club complies with the General Data Protection Regulation (“GDPR”) in all its dealings with your personal data. The Club will process your personal data in accordance with the Club’s Privacy Policy (https://www.tottenhamhotspur.com/information/privacy-policy/) and in accordance with the provisions of this condition 1.54:

1.54.1 the Club will keep your name, address, email address, phone numbers and use this information to: (i) fulfil your order(s) for Season Tickets, Premium Packages, Match Tickets and/or One Hotspur Membership(s); (ii) send you customer service emails including booking confirmations and event reminders; (iii) take payment; and (iv) provide you with customer support. We will disclose your information to our service providers (such as Ticketmaster Sport or other computing providers who provide IT infrastructure to the Club).
1.54.2 When purchasing Season Ticket(s), Premium Package Passes, Match Tickets and/or One Hotspur Membership(s) via the Club’s e-ticketing website (https://www.eticketing.co.uk/tottenhamhotspur/) you are supplying your personal information to Ticketmaster Sport in order for Ticketmaster Sport and the Club to fulfil your order. Ticketmaster Sport will process your data in accordance with its privacy policy (https://www.ticketmastersport.com/privacy-policy).
1.54.3 The Club will only share your personal data with third parties for their direct marketing purposes with your explicit consent(unless required by law) which shall be provided either at the time you supply your personal data or by opting in at a later time.
1.54.4 The Club will also collect and use your contact information for legitimate interest purposes, such as advising you of ticket and membership offers in the future. By providing your personal data, you consent to our collection, use, and processing of your personal data for the aforementioned legitimate interest. You have the right to access, correct, and delete your personal information at any time. You may also withdraw your consent for us to use your personal information at any time by contacting the Data Protection Officer, Tottenham Hotspur, Lilywhite House, 782 High Road, Tottenham, London N17 0BX or email personaldata@tottenhamhotspur.com.
1.54.5 When you give information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data and to receive on their behalf any data protection notices.
1.54.6 You have a right to: (i) ask for a copy of your personal data; (ii)correct any inaccuracies; or (iii) ask the Club to delete any personal information. To do so, please either write to us at: Data Protection Officer, Tottenham Hotspur, Lilywhite House, 782 High Road, Tottenham, London N17 0BX or email us at: personaldata@tottenhamhotspur.com.

General

1.55 By purchasing the Season Ticket(s), Premium Package Passes, Match Tickets and/or One Hotspur Membership(s), the Member or the Premium Package Pass Holder acknowledges that they have carefully read, understood and agree to be bound by these Terms and Conditions. The Premium Package Pass Holder shall procure that any Guests have read and understood these Terms and Conditions before they furnish the relevant Guest with a Premium Package Pass.
1.56 If you are an individual:

1.56.1 you acknowledge that in purchasing the Season Ticket(s), Premium Package, Match Tickets and/or One Hotspur Membership(s), you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.

1.57 If you are NOT an individual:

1.57.1 you confirm that:
(a) you have the power to enter into and to execute, deliver and perform the obligations contained in these Terms and Conditions;
(b) you have the power and authority to grant any rights and licences granted by you under these Terms and Conditions;
(c) you have taken all necessary action to authorise the entry into and performance of these Terms and Conditions and to carry out the transactions contemplated by these Terms and Conditions and entry into an agreement with the Club governed by these Terms and Conditions is a proper exercise of its powers; and
(d) the obligations under these Terms and Conditions are valid and binding and are enforceable against you in accordance with these Terms and Conditions; and
1.57.2 you acknowledge that, in purchasing the Season Ticket(s), Premium Package, Match Tickets and/or One Hotspur Membership(s), you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms and Conditions. You and the Club agree that neither party shall have any claim for innocent or negligent misrepresentation based on any statement in these Terms and Conditions.

1.58 The Club reserves the right at its absolute discretion to make amendments to these Terms and Conditions from time to time. The most current version of these Terms and conditions will be sent to the Member or the Premium Package Pass Holder by email on request and the Club shall publicise such changes on the Website from time to time.
1.59 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Terms and Conditions or by law shall not constitute a waiver of that right, power or remedy.
1.60 If any provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision will be severed and the remainder of the provisions in these Terms and Conditions shall continue in full force and effect.
1.61 The contract entered into and governed by these Terms and Conditions shall constitute the entire agreement and understanding between the parties and supersedes any prior written or oral agreements, representations, undertakings or promises between the parties. The parties agree that they have not relied on any statement, representation, warranty, understanding, undertaking or other assurance of any person which is not expressly set out in these Terms and Conditions. Nothing in this condition will exclude liability which either party would otherwise have to the other in respect of statements made fraudulently.
1.62 Any delay, failure or omission (in whole or in part) by the Club in taking enforcement action against the Member or the Premium Package Pass Holder for any breach of any condition of these Terms and Conditions shall not be deemed to constitute a waiver of the Club’s right to take such action or of any other right under these Terms and Conditions. Any waiver by the Club of a breach of any provision of these Terms and Conditions shall not be considered as a waiver of any subsequent breach of the same or any other provision.
1.63 The contract entered into and governed by these Terms and Conditions is between the Member and/or the Premium Package Pass Holder and the Club. The Club and the Member and/or the Premium Package Pass Holder do not intend these Terms and Conditions to confer any rights on any third party nor do they intend that these Terms and Conditions should be enforceable by any person who is not a party to these Terms and Conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999.

Governing Law & Jurisdiction

1.64 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
1.65 Any dispute or matter (including, without limitation, non-contractual disputes) under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
1.66 The Alternative Dispute Resolution body for the Club is The Independent Football Ombudsman. The Independent Football Ombudsman can be contacted at the following address: The Independent Football Ombudsman, Suite 49, 33 Great George Street, Leeds LS1 3AJ.

SECTION 2 – MATCH TERMS AND CONDITIONS

2.1 The Club reserves the right to refuse admission to, or eject from, the Stadium any person who fails to comply with these Terms and Conditions or the Ground Regulations. For the avoidance of doubt, Members and Premium Package Pass Holders (and Guests) are subject to the Ground Regulations in place for the Stadium.
2.2 All persons entering the Stadium must have their own Match Ticket. This is regardless of age and is required in order to comply with our Stadium Licencing conditions.
2.3 All persons entering the Stadium under the age of fourteen (14) must be accompanied by parent or guardian over the age of eighteen (18).
2.4 Any persons entering the Stadium shall not offer or distribute (either free of charge or for sale by any person) within the Stadium any commercial product or goods of any nature.
2.5 Any persons entering the Stadium or Brisbane Road (as applicable) shall not bring any equipment (excluding mobile phones which are used for bona fide personal and private use only) which is capable of recording and/or transmitting (by digital or any other means) any footage of the Match.
2.6 Tickets purchased through the Club will be for Tottenham Hotspur supporters only. Please note – for seating within our accessible areas and tickets purchased to include a personal assistant/carer, special conditions apply. Details will be provided to all those who purchase tickets within those areas. Full details and further information can be obtained by contacting the Club’s Access Team by email at access@tottenhamhotspur.com or by calling 0344 844 0102 and selecting the relevant number prompted.
2.7 Unless otherwise agreed by the Club, all individuals attending the Match will be required to have their own Digital Ticket on their own smartphone device. You will not be permitted to use multiple Digital Tickets on a single mobile device. The only exceptions to this are for Junior Members who do not own a smartphone device and those people with a disability attending the Match with a personal assistant.
2.8 The Club reserves the right to request individuals to come to the Ticket Office to validate their ID in person before their Match Ticket is granted.
2.9 Other than via the Club’s official Ticket Exchange Platform and Ticket Share platform (pursuant to Section 8), Match Tickets purchased under a One Hotspur Membership or Season Ticket fully refundable up to seven (7) days prior to the relevant Match (excluding any associated booking fees). Any Match Tickets purchased are non-transferable and are only valid when used by the named Member to whom they are registered.
2.10 If Season Ticket Holders or One Hotspur Members arrive at the Stadium without a functioning smartphone device to allow them entry to the Stadium, supporters may be able to obtain a replacement Match Ticket from the Club’s Ticket Office on production of appropriate photographic identification. Replacement Match Tickets will ONLY be issued to the named Season Ticket Holder or One Hotspur Member on production of identification. Under no circumstances will a replacement Match Ticket be issued to another supporter.
2.11 Any Season Ticket Holder or One Hotspur Member who is unable to use a smartphone device to hold their ticket to access the Stadium should contact the Ticket Office to arrange an alternative ticket method. This may include issuing a Stadium Access Card containing a photograph of the registered supporter. This may be for Junior Members who do not own a mobile device and those people with a disability attending the Match with a personal assistant, where their digital tickets may be loaded to the single device of the attending Adult or Season Ticket Holder on the Disability Access Scheme.
2.12 The Club reserves the right to request Season Ticket Holders, Premium Package Pass Holders or One Hotspur Members to attend the Ticket Office on the day of a Match in order for a ticket to be validated prior to entry to the Stadium should the Club deem this appropriate.
2.13 Season Tickets and Match Tickets in all formats are issued subject to such further rules and regulations as the Club may make from time to time (as communicated through the Communication Channels) and additionally:

2.13.1 the Football Regulations in respect of the relevant competition;
2.13.2 the Sanctions and Banning Policy; and
2.13.3 the Ground Regulations.

2.14 When attending Matches, Season Ticket Holders and Match Ticket holders shall behave appropriately at all times and be respectful towards staff, stewards, and other fans at all times. Anti-social behaviour will not be tolerated.
2.15 In accordance with the Ground Regulations, all Members in seated areas must remain in their seats while the game is in progress or when requested to do so by a steward or other Club official.
2.16 Members acknowledge that persistent standing outside of the Licensed Standing Areas (as defined below) while play is in progress can result in ejection from the Stadium and, in persistent cases, suspension of their Season Ticket or Membership and the cancellation of any future Match Tickets without refund.
2.17 In the event of a Match being rescheduled due to television broadcasting, the Club will operate a forty-eight (48) hour window for any One Hotspur Members who have purchased a Match Ticket to the postponed Match to list their Tickets on the Ticket Exchange for resale (subject to section 7 of these Terms and Conditions).

Ticket Purchasing

2.18 Each Match will be assigned a category (A, B or C) depending on the opposition for the Match (the “Category”). The Category will determine the price of the Match Tickets and Match Tickets will be made available for purchase on various on-sale dates throughout the Season. Each on-sale date will include a between two (2) or three (3) Matches.
2.19 Each on-sale date will include two twenty four (24) hour priority windows and will be available as outlined below:

2.19.1 Priority Window One: One Hotspur + Members only; and
2.19.2 Priority Window Two: All One Hotspur Members,
(together the “Priority Windows”)

2.20 One Hotspur Members will be able to purchase Match Tickets on a one (1) ticket Membership basis (subject to availability).
2.21 In the event there is Match Tickets available for purchase following the Priority Windows, the Match Tickets will be available for general sale and can be purchased by non-members.

Standing

2.22 The Club operates licensed standing in seated accommodation areas at the Stadium as part of the UK Government’s scheme on safe standing in conjunction with the Sports Grounds Safety Authority (the “Licensed Standing Areas”).
2.23 All persons purchasing a ticket in the Licensed Standing Areas must be over the age of fourteen (14). The Club reserves the right to re-allocate the ticket of any persons found to be under the age of fourteen (14) located in the Licensed Standing Areas, along with their accompanying adult, to any available area of the Stadium.
2.24 Only ticketholders who have tickets to the Licensed Standing Areas are permitted to access the Licensed Standing Areas. Ticket holders who have tickets to the Licensed Standing Areas shall:

2.24.1 occupy the space in front of the seat allocated to them on their ticket only and must not move to different spaces within the Licensed Standing Areas or to different areas of the Stadium;
2.24.2 expect that other spectators will be standing while play is in progress (although of course they may sit on their allocated seat before and after the activity, or during an interval or halftime break);
2.24.3 not sit or stand on the rails, or stand on the seats in the Licensed Standing Areas;
2.24.4 not be permitted to admit anyone who does not have a ticket to the Licensed Standing Areas to the Licensed Standing Areas;
2.24.5 unless needing to use facilities, not move around in the Licensed Standing Areas and shall stay in the designated space only as described on the relevant ticket and in accordance with this condition 2.22;
2.24.6 not be permitted to stand in the gangways or on the steps in the Licensed Standing Areas to watch the Match and acknowledge that these are for accessing and leaving seats only; and
2.24.7 acknowledge that any failure to comply with the conditions set out in this condition 2.22 may lead to ticketholders being ejected from the Stadium and/or banned from all Matches, and may cause the Stadium to lose the right to maintain the Licensed Standing Areas.

2.25 The Club reserves the right to operate the Licensed Standing Areas within the Stadium as fully seated areas, at its sole discretion, for any Match and Members in such area will be notified of such change from time to time.

Breach of these Terms and Conditions

2.26 By way of example only (and without limitation) and for the avoidance of doubt, the following shall constitute breaches of these Terms and Conditions:

2.26.1 failure to observe the directions, instructions and/or requests of any steward, employees, or agents acting for or on behalf of the Club, or any police officer, at all times;
2.26.2 smoking, in any area within the Stadium, including (without limitation) the seated areas, concourses and toilets;
2.26.3 bringing into the Stadium (or using within the Stadium) anything on the prohibited items list (https://ask.tottenhamhotspur.com/hc/en-us/articles/360011639439) including but not limited to: illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels, cans, poles, knives or any item that is hazardous or dangerous or might be used as a weapon or compromise public safety;
2.26.4 persistent standing in seated areas whilst a Match is in progress or continuing to stand when requested to be seated by a steward or other Club official (though the Club makes no representation that supporters will not stand during periods of the Match or that views will not be obstructed by other supporters);
2.26.5 straying from the allocated seat or blocking an aisle or concourse to and from the Stadium exits;
2.26.6 entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse;
2.26.7 sale or transfer (or advertising for a sale or transfer) of a Season Ticket, Premium Package, Pass Match Ticket, One Hotspur Membership and Digital Tickets other than as permitted by these Terms and Conditions;
2.26.8 providing any information to the Club at any point that is false, materially incomplete or misleading (or which the Club has reasonable grounds to believe may be false, materially incomplete or misleading);
2.26.9 misrepresentation during the purchase of a Season Ticket, Premium Package Pass, Match Ticket, One Hotspur Membership and Digital Tickets;
2.26.10 constituting (or potentially constituting), in the Club’s reasonable opinion, a source of danger, nuisance or annoyance to any other person while at the Stadium;
2.26.11 using threatening, foul, obscene, abusive, indecent or discriminatory language or behaviour via any form of communication;
2.26.12 chanting anything of an offensive, immoral, obscene, abusive, indecent, political or discriminatory nature;
2.26.13 fighting or engaging in and/or inciting violence;
2.26.14 acting in a manner which in Club’s reasonable opinion is prejudicial to or offends the Club or its player(s), opponent player(s) and/or staff, officer(s), employee(s), worker(s), contractor(s), agent(s), member(s), supporter(s) or commercial partner(s) or any individual or corporate entity connected to the Club;
2.26.15 the throwing of any object within the Stadium;
2.26.16 attempting to enter the Stadium or being inside the Stadium whilst being (or appearing to be) intoxicated by alcohol or drugs or being in possession of any intoxicating drug, liquor, or bottle, can or other portable container and which could cause damage or personal injury, when entering the Stadium or in a public area of the Stadium from which the relevant event can be directly viewed;
2.26.17 carrying, holding, unfurling or presenting any banner, in whole or in part, at any time (whether acting on an individual or collective basis and whether at a Match, the Stadium or otherwise) which is, or may reasonably be considered to be, offensive, immoral, foul, obscene, abusive, indecent or political. The Club’s Flags and Banners Policy is located here;
2.26.18 obstructing gangways, accessways, entrances and exits, stairways and like places or climbing on any structures at the Stadium;
2.26.19 entering into any part of the Stadium designated for the use of any group of Supporters to which a Member or a Premium Package Pass Holder does not belong;
2.26.20 the supply of any misleading or incorrect information to any Club officer, employer or agent;
2.26.21 the failure to pay any sum owing to the Club (or any third party) including, without limitation, in respect of any Season Ticket, Premium Package, Match Ticket, One Hotspur Membership or Digital Tickets;
2.26.22 any breach of the Club’s Ticketing Policies, the Football Regulations or the Ground Regulations;
2.26.23 any breach of the Rules;
2.26.24 any similar act or omission concerning, or at, any Match; and/or
2.26.25 making or conspiring to make multiple applications and/or holding multiple Memberships.

2.27 The Club reserves the right, without liability, to conduct (either itself or via a third party) security searches of the person and possessions of any person where it has reason to believe that a breach of these Terms and Conditions has occurred or may occur including (without limitation) those breaches set out in condition 2.26.
2.28 The Club reserves the right, without liability, to suspend any individual, including without limitation any Season Ticket Holder, Premium Package Pass Holder, One Hotspur Member and Match Ticket holder (either a Digital Ticket, paper ticket or Photo ID Access Card) where it believes that such individual may have committed a breach of these Terms and Conditions, or that a breach of these Terms and Conditions may have been committed by a Season Ticket Holder, Premium Package Pass Holder, One Hotspur Member and Match Ticket holder associated with that individual, pending any investigation (whether by the Club and/or any third party) in respect of the same. The Club may take any of the steps set out at condition 2.30 in respect of any suspended individual until such time as all investigations have been concluded to the Club’s satisfaction. For the avoidance of doubt, once such investigation against the suspended individual has been concluded, the Club may continue to enforce or take (as applicable) any of the steps set out at condition 2.30 against such individual.
2.29 In accordance with the Ground Regulations, smoking (including electronic cigarettes) is not permitted at any time in any part of the Stadium complex.
2.30 Members and/or Premium Package Pass Holders acknowledge that if found in breach of condition 2.26 they may be liable to ejection from the Stadium and, in persistent cases, suspension or termination of their Season Ticket, Match Ticket and/or Membership without compensation.

SECTION 3 – PREMIUM PACKAGES TERMS AND CONDITIONS

3.1 These Terms and Conditions are the terms on which the Club supplies the Premium Package to you for the Home Match. The Premium Package and your access to the Stadium is subject to these Terms and Conditions (as may be amended from time to time and which can be accessed via the Website or provided to you upon your written request to the Club). Before purchasing a Premium Package, please ensure that you have carefully read these Terms and Conditions.
3.2 When you submit an order for a Premium Package, that order will not impose any obligations on the Club under these Terms and Conditions unless and until it is accepted by the Club. The Club's acceptance of your order takes place when the Club emails or otherwise communicates to you the Booking Confirmation, at which point a contract shall come into existence between you and the Club which shall be governed by these Terms and Conditions, subject to condition 1.58. For the avoidance of doubt, an acknowledgement of receipt shall not constitute acceptance of your order and the Club reserves the right to not accept your order for any reason whatsoever.
3.3 These Terms and Conditions are valid and binding on you and the Club following the Club's acceptance of your offer and will govern our contractual relationship for the Term. Unless terminated earlier in accordance with these Terms and Conditions, these Terms and Conditions will expire automatically at the end of the Term.
3.4 Subject to:

3.4.1 these Terms and Conditions; and
3.4.2 the Premium Package Pass Holder making payment of the Premium Package Fee and any additional fees applicable (including any Catering Fees) in cleared funds on or before the due date for payment in accordance with conditions 3.15 to 3.25 (as applicable),
the Premium Package Pass Holder shall be entitled to the Premium Package.

3.5 Without prejudice to the Club's unfettered right not to accept your order, any order the Club accepts will be accepted by way of a letter or email. The letter or email of acceptance will be sent to the Premium Package Pass Holder approximately five (5) Working Days after the order was placed, although the Club makes no representation nor gives any warranty or guarantee as to that timeframe.
3.6 Without limiting the foregoing, you consent to any additional health and safety protocols that may be implemented by the Club or any competent authorities in connection with the Home Match or your entry to the Stadium (including, without limitation, health screenings, temperature checks and other requirements implemented in the interest of health and safety) and you acknowledge and agree that if you fail to comply with such protocols, the Club have the right to deny or revoke your admission to the Stadium without offering any refund.
3.7 If the Premium Package Pass Holder and/or any Guest has any special dietary requirements, these requirements should be communicated to the Club in writing addressed to premium.accounts@tottenhamhotspur.com at least fifteen (15) Working Days prior to the relevant Home Match. If the Club is not in receipt of any such special dietary requirements within fifteen (15) Working Days of the relevant Home Match, the Premium Package Pass Holder acknowledges and accepts that any such special dietary requirements may not be accommodated for and any failure on the part of the Club to cater for the same shall not constitute a breach of these Terms and Conditions. Unless otherwise agreed with the Club in writing, conditions 3.5 to 3.14 (inclusive) applies separately in respect of each Home Match you attend.
3.8 It is the Premium Package Pass Holder's responsibility to check that all Premium Package Passes are complete and correct when received. If any Premium Package Passes have not been received by the Premium Package Pass Holder at least two (2) Working Days prior to the relevant Home Match, the Premium Package Pass Holder should contact the Club on premium.accounts@tottenhamhotspur.com or 0208 365 5010. In the event that any or all of the Premium Package Passes do not arrive or are materially incorrect prior to the relevant Home Match and the Premium Package Pass Holder has not informed the Club of the issue at least two (2) Working Days prior to the relevant match, the Club cannot guarantee that the affected individuals will be able to enter the Stadium and the Club shall not be liable to the Premium Package Pass Holder for the same. Further, if it is the Premium Package Pass Holder's Premium Package Pass which has not arrived or is materially incorrect, the Club cannot guarantee that any Guest shall be entitled to enter the Stadium, hospitality section and/or to enjoy the Premium Package, and the Club shall not be liable to the Premium Package Pass Holder for the same.
3.9 To be permitted entry to the Stadium, Premium Package Pass Holders and Guests must present their Premium Package Pass and comply with the Club's rules on dress code (as specified by the Club from time to time) and the Ground Regulations in these Terms and Conditions.
3.10 The Premium Package Pass Holder and Guests must ensure that they have a valid Premium Package Pass to enter the Stadium and ensure the Premium Package Pass is visible and available at all times if requested by any employee or other worker, agent or contractor of the Club. Failure to produce a valid Premium Package Pass on request may, in the Club's sole discretion, result in non-admittance or ejection from the Stadium.
3.11 Prior to being granted entry to the Stadium, any individual (including Guests and Premium Package Pass Holders) must have completed the Guest Registration. Any individual who has not submitted the Guest Registration to the Club shall not be entitled to enter the Stadium, hospitality section or to enjoy the Premium Package, and the Club shall not be liable to the Premium Package Pass Holder for the same.
3.12 Only one (1) person will be admitted to the Stadium in respect of the seat stipulated on each Premium Package Pass. Once a person has entered the Stadium, no other person may enter the Stadium as a replacement of such person for that Home Match.
3.13 Unless otherwise agreed with the Club in writing, nothing in these Terms and Conditions shall constitute or imply any entitlement for the Premium Package Pass Holder or Guest to occupy the seat stipulated on any Premium Package Pass or any seat confirmed in any other format in any season other than the Season. Further, nothing in these Terms and Conditions shall constitute or imply any entitlement for the Premium Package Pass Holder or Guest to occupy the seat stipulated on any Premium Package Pass at any Home Match that does not form part of the Premium Package.
3.14 The Club reserves the right to cancel your order or relocate your seat at any time (even after the order has been accepted) in its absolute discretion for any reason and return any payment made (including the Premium Package Fee) or issue the relevant credit notes in writing or by email to the Premium Package Pass Holder at the postal address or email address provided to the Club by the Premium Package Pass Holder at the time the order was made.
3.15 The purchase of the Premium Package grants the Premium Package Pass Holder and Guests the right to use the Club’s facilities only as stipulated in these Terms and Conditions and on the Premium Package Pass for the matches to which the Premium Package relates and does not grant the Premium Package Pass Holder or Guests exclusive possession of any area of the Club’s facilities or create a tenancy of any kind.
3.16 The Premium Packages are sold subject to availability and at the Club’s absolute discretion. The Club expressly excludes all liability for any loss, expense or other type of claim arising as a result of any unsuccessful attempt by the Premium Package Pass Holder to purchase Premium Packages.
3.17 The Club shall provide to the Premium Package Pass Holder an invoice addressed to the Premium Package Pass Holder in respect of the Premium Package Fee and the Premium Package Pass Holder shall pay the Premium Package Fee in accordance with the terms and conditions of the invoice in cleared funds. The Premium Package is only secured once the Club has received the Premium Package Fee.
3.18 Subject to payment of the relevant fees in accordance with conditions 3.15 to 3.25 (inclusive) the Premium Package Pass Holder is granted the right to use the Premium Package from the opening time of the premium areas until ninety (90) minutes following the end of the relevant match (inclusive). The opening times detailed in this condition 3.18 are subject to change at the Club’s absolute discretion.
3.19 You may be invoiced by the Club from time to time for any additional catering fees incurred during Home Matches (such as those relating to the provision of additional food and drink consumed which are not included within the Benefits and any VAT thereon) (the “Catering Fees”). The Club may, in its absolute discretion, require the Premium Package Pass Holder to pay the Catering Fees on the day they are incurred. In the event that the Club issues an invoice to the Premium Package Pass Holder in respect of any Catering Fees, the Premium Package Pass Holder shall pay the amount requested on the invoice in accordance with the terms and conditions of the invoice in cleared funds by the due date for payment specified therein.
3.20 Any deposit or payment paid by you to the Club is non-refundable and non-transferable. In the event that the date and/or time of the Home Match is modified or changed in anyway, any deposit or payment made by you to the Club remains non-refundable and non-transferable.
3.21 The Club shall issue the number of Premium Package Passes stated in the Booking Confirmation to the Premium Package Pass Holder and persons using the Premium Package must show their passes when entering the Stadium and when otherwise requested in accordance with conditions 3.5 to 3.14 (inclusive). All Premium Package Passes remain the property of the Club.
3.22 In the event a Home Match is rescheduled pursuant to condition 3.31, the Club shall notify each and every Premium Package Pass Holder of: (i) the news that the Home Match is to be rescheduled; (ii) the date on which the Home Match has been rescheduled to be played; and (iii) the process by which to receive a refund (including, without limitation, the online refund request form), subject to condition 3.23.
3.23 In accordance with condition 3.22, a Premium Package Pass Holder may be entitled to cancel their Premium Package and be entitled to a refund of the Premium Package Fee (less any deposit, booking fee, or other such charges issued to cover the cost of processing and administering the reservation to the Premium Package), PROVIDED THAT the Premium Package Pass Holder: (i) fully completes (to the sole satisfaction of the Club) the online refund request form as emailed to the Premium Package Pass Holder in accordance with condition 3.22(iii); and (ii) provides to the Club such fully completed online refund request form within five (5) calendar days after the date on which the Club notifies the Premium Package Pass Holder that the Home Match is to be rescheduled as set out in condition 3.22.
3.24 Notwithstanding condition 3.23, any requests for refunds completed and/or provided to the Club outside the timeframe stipulated in condition 3.23 will be rejected.
3.25 All refunds granted to the Premium Package Pass Holder by the Club shall be paid into the bank account used to originally purchase the Premium Package in question.
3.26 Without prejudice to condition 3.37, only food and drink purchased from the Club may be consumed on the Club's premises, including the Premium Areas.
3.27 The Premium Areas and any fixtures, fittings, furniture, equipment and other items in the Premium Areas shall at all times remain the property of the Club and the Premium Package Pass Holder shall keep, and procure that all Guests keep, the same in good condition and repair (fair wear and tear excepted). The Premium Package Pass Holder shall reimburse the Club for the cost of any damage done to the Premium Areas and/or any fixtures, fittings, furniture, equipment or other items in the Premium Areas which has been caused by the Premium Package Pass Holder and/or any Guest immediately upon written notice by the Club.
3.28 The right to use the Premium Package is personal to the Premium Package Pass Holder for use by itself and Guests. You shall procure that Guests comply with these Terms and Conditions in full. If any Guest breaches any of these Terms and Conditions, any such breach shall constitute an equivalent breach of these Terms and Conditions by the Premium Package Pass Holder.
3.29 The Premium Package Pass Holder acknowledges that the Club must segregate home and away supporters in the Stadium. The Premium Package Pass Holder shall, and shall procure that their Guests shall, conduct themselves in compliance with the Ground Regulations and these Terms and Conditions. The Premium Package Pass Holder shall, and procure that their Guests shall, not do anything or procure anything to be done that will or is likely to bring the name or reputation of the Club into disrepute. If the Premium Package Pass Holder and/or any Guest demonstrates that they are not a supporter of the Club, the Club reserves the right to remove the individual from the Stadium.
3.30 The Premium Package Pass Holder shall, and shall procure that any Guests shall, at all times comply with any Club requirements and all statutory requirements which may from time to time be in force (including relating to the consumption of alcohol in executive boxes and hospitality areas at football grounds) and:

3.30.1 at all times use the Premium Areas in a proper and lawful manner and not so as to cause nuisance, damage, disturbance, annoyance, interference or inconvenience to the Club or any other person (for the avoidance of any doubt, this shall include acting at all times in a respectful manner to the opposition team's supporters, directors, guests and employees and other workers);
3.30.2 not do anything that will or might constitute a breach of these Terms and Conditions, any Applicable Law, Rules or statutory requirement affecting the Premium Areas and/or the Stadium that will or might wholly or partly vitiate any insurance created in respect of those areas from time to time;
3.30.3 not to bring into the Stadium more guests than the total number permitted under these Terms and Conditions and not to allow or seek to allow anyone other than a Guest access to the Premium Areas;
3.30.4 ensure all persons using the Premium Areas adhere to the Club’s dress code, as specified by the Club from time to time. Any persons who do not, in the reasonable opinion of the Club, comply with the relevant dress code will not be admitted to the Stadium until this condition 3.30.4 has been complied with to the reasonable satisfaction of the Club; and
3.30.5 not to bring into the Stadium any device or equipment capable of recording or transmitting audio, visual or audio-visual material other than a mobile phone for personal and private use only in accordance with conditions 1.40 to 1.43 (inclusive).

3.31 All Home Matches are played in accordance with Applicable Law, the Rules and the decisions of the Football Authorities. The Club does not give any guarantee that any Home Match will take place at a particular time or on a particular date and reserves the right to vary the times and dates of such Home Matches as it sees fit. For up-to-date information regarding the times and dates of Home Matches and Additional Home Matches, please visit the Website. The Premium Package Pass Holder accepts that the Club shall have no liability for any loss or damage suffered (including expenses incurred in travelling to and from the relevant match) due to the Premium Package Pass Holder and/or any Guest not being aware of changes to the fixture.
3.32 The Ground Regulations shall be incorporated into these Terms and Conditions, save that where there is a conflict between these Terms and Conditions and the Ground Regulations, these Terms and Conditions shall prevail. The Ground Regulations can be found here: https://www.tottenhamhotspur.com/the-stadium/ground-regulations/ 
3.33 The Club will not be liable in respect of non-provision or late provision of any services under these Terms and Conditions as a result of matters outside its control, including interruptions of any postal service or incomplete or inaccurate personal details provided by the Premium Package Pass Holder to the Club.
3.34 The Premium Package Pass Holder acknowledges that through their attendance at the Stadium, photographic images, video and/or audio recordings may be taken of them and any Guests and used in live broadcasts or for the purposes of marketing and promotion by the Club. By entering the Stadium for a Home Match, Premium Package Pass Holder s and Guests consent to the use by the Club, the Football Authorities and any other person of such media in televised/streamed/radio coverage of Home Matches for advertising, promotional, editorial or marketing purposes, for crowd management, health & safety or legal compliance purposes and for any other commercial exploitation purposes. The Premium Package Pass Holder shall draw this condition 3.34 to the attention of any Guest prior to their attendance at the Stadium.
3.35 Unless otherwise stated or in accordance with any statutory right afforded to consumers where the Premium Package Pass Holder is a Consumer, the Premium Package Pass Holder shall not be entitled to any refund if they wish to cancel their purchase of the Premium Package, save for as set out in conditions 3.22 to 3.25 (inclusive). For the avoidance of doubt, save as set out in conditions 3.22 to 3.25 (inclusive), all Premium Packages are strictly non-refundable and non-transferable and are only valid when used by the Premium Package Pass Holder and the Guest (if applicable).
3.36 In the event that any Home Match to which the Premium Package relates is played Behind Closed Doors or Partially Behind Closed Doors or is cancelled (and never played) due to the decision of any of the Football Authorities, any other governing body or Applicable Law, the Premium Package Pass Holder acknowledges and accepts that the Club shall not be in breach of these Terms and Conditions by virtue of its inability to provide the Premium Package in full the Premium Package Pass Holder will be able to claim a full refund from the Club or keep the credit amount with the Club to be deducted from the invoice of another Premium Package.
3.37 In the event that the Benefits of your Premium Package includes a single seat restaurant package, your seat in the restaurant may be shared with persons that are not in your party.
3.38 The Club is not responsible for any Premium Package Pass which is lost, stolen, forgotten, damaged, defaced or destroyed (whether a Premium Package Pass is damaged, defaced or destroyed shall be determined by the Club in its sole discretion). You must notify the Club immediately in the event that any Premium Package Pass (whether in respect of yourself or any Guest) is lost or stolen or, in your opinion, damaged, defaced or destroyed. The Club may, in its absolute discretion, provide replacement Premium Package Passes and reserves the right to charge a fee in addition to the Premium Package Fee for the same.
3.39 The Premium Package is fully transferable (including any materials which may enable an individual to use the Premium Package, including the Premium Package Pass) however the Premium Package Pass Holder and Guests shall not re-sell or sub-license the Premium Package to any other person in any circumstances, save that the Premium Package Pass Holder and Guests may transfer Premium Package Passes to an approved third party where the Club has consented to such transfer in writing (the decision whether to consent to the transfer is at the sole discretion of the Club). The Club reserves the right to charge an administration fee to the Premium Package Pass Holder for facilitating such transfer. The administration fee shall be determined by the Club and communicated to you prior to the transfer. The administration fee is in addition to the Premium Package Fee, and shall be paid in full by the Premium Package Pass Holder prior to any transfer taking place.
3.40 The unauthorised sale or disposal of Premium Package Passes may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994 and the Ticket Touting (Designation of Football Matches) Order 2007 and may also be a further criminal offence under section 2 of the Fraud Act 2006.
3.41 The Club will inform the police as soon as is reasonably practical once they become aware that any Premium Package Pass is being or has been sold or disposed of in contravention of any of the laws detailed in condition 3.40 (or any other Applicable Laws or the Rules) and may share information of any Premium Package Pass Holder or Guest involved (or who it reasonably believes is involved) with the police and Football Authorities. The Club reserves the right to suspend or withdraw the Premium Package (and any other Premium Package or tickets) purchased by you if you or any Guest is convicted of a criminal offence related to the illegal sale or disposal of tickets or is reasonably suspected by the Club of committing such an offence with no refund or credit whatsoever, save where such refund is required by statute due to the Premium Package Pass Holder being a Consumer.
3.42 If the Premium Package Pass Holder and/or any Guests require any special assistance for Home Matches, please contact the Club’s Disability Liaison Officer to discuss any requirements: Name: Simon Blewett Email: access@tottenhamhotspur.com
3.43 For Premium Package Pass Holders and Guests who are entitled to a personal assistant in respect of the special assistance they require for their disability, the price of the assistant's seat / ticket will be deducted from the cost of the overall Premium Package.
3.44 The Premium Package Pass Holder shall not charge (whether directly or indirectly) a fee to their Guests for the Premium Package or any part of the Benefits and shall remain at all times the party responsible for and in control of the Premium Package Passes issued pursuant to conditions 3.38 to 3.41 (inclusive) and exercise exclusive control over who is permitted to make use of the Premium Package Passes.
3.45 Nothing in these Terms and Conditions shall give the Premium Package Pass Holder or any Guests any automatic right of renewal or purchase in relation to any future Premium Package or tickets.

SECTION 4 – SEASON TICKET TERMS AND CONDITIONS

4.1 It is the responsibility of all general admission Season Ticket Holders to ensure that every effort is made to ensure their seat is utilised for every League Match either by attending or making use of the Ticket Exchange Platform, Ticket Share Platform and Ticket Upgrade Platform outlined in Section 8. The Club reserves the right to monitor seat occupancy and/or use of the Ticket Exchange Platform, Ticket Share Platform and Ticket Upgrade Platform throughout the Season and take any appropriate action to ensure full occupancy at the Stadium including, where appropriate, the cancellation of the appropriate Season Ticket or Match Ticket.
4.2 To be guaranteed a Season Ticket for the 2025/26 season, Season Ticket Holders will need to ensure that their seat has been utilised (used, shared via the Ticket Share Platform, or listed on the Ticket Exchange Platform) for no less than 15 of the 19 home Premier League fixtures. The Club will contact any supporter at risk of not meeting this threshold during the Season and inform them of the utilisation options.
4.3 The Club will provide an amnesty period during the 2024/25 season for Season Ticket Holders who do not regularly attend Matches themselves to transfer the ownership of their seat to another supporter.
4.4 It is the Season Ticket Holder’s responsibility to present their valid Season Ticket on their smartphone device at the turnstile, failing which admission to the Stadium may be refused. Members must produce a valid Match Ticket, registered in their name, on their smartphone device, which will have a specific Match ticket loaded onto it. Members may be asked to provide further proof of age and or photographic identification before entry to the Stadium is granted.
4.5 Without prejudice to the generality of the provisions of condition 1.13, although the Season Ticket issued to a Season Ticket Holder is for a particular seat, the Club reserves the right in its absolute discretion to allocate the Season Ticket Holder, on a permanent or temporary basis and subject to availability, an alternative seat in another part of the Stadium in the following circumstances:

4.5.1 when any part of the Stadium is closed for repairs, maintenance, development or redevelopment; or
4.5.2 when it is deemed desirable by the Club or the police to re-allocate a seat in the interests of safety or crowd control; or
4.5.3 when the Club is required to re-allocate seats by any of the Football Authorities or Competent Authorities; or
4.5.4 when the Club is required to keep seats vacated due to operational requirements,
and the Club will promptly publicise any re-allocation of seats through the Communication Channels.

4.6 For the 2024/25 Season, a renewing Season Ticket Holder will be required to pay the full balance no later than 17:00 on Monday [20 May 2024 for all Season Ticket Holders who wish to renew for the 2024/25 Season and retain their status for subsequent seasons. A renewing Season Ticket Holder will have the option to apply for a finance agreement which permits the Season Ticket Holder to pay by monthly instalments, subject to an arrangement fee (such finance agreement application must be made by 22 May 2024).
4.7 In the event that supporters are not admitted to the Stadium for the entirety of a Season, Season Ticket Holders will be credited 1/19th of the full price of their Season Ticket per Match. Any such credits will be available to be claimed via a payment process that will be operated on a monthly basis throughout the season.
4.8 For Matches where the Stadium capacity is restricted to a level where it is not possible to accommodate all Season Ticket Holders, tickets will be issued, wherever possible, via a Ballot. Season Ticket Holders will be able to apply to enter the Ballot for any such Match Tickets. The Club will notify Season Ticket Holders regarding the full Ballot process and results via the Communication Channels.
4.9 Members hereby acknowledge and accept that the right to be included in the Ballot gives no guarantee that tickets will be available and issued. All rights to tickets are expressly subject to availability, the Club’s prior commitments, and, without prejudice to the foregoing, compliance with these Terms and Conditions.
4.10 As a Season Ticket Holder is, by definition, already in possession of a ticket for home League Matches when the Stadium is at full capacity, they are not entitled to further ticket access for these Matches until such time as the Guest Ticket Scheme is in operation.
4.11 If a Season Ticket Holder wishes to cancel their Season Ticket after renewing for any given Season, they must request a refund in writing by emailing ticket.office@tottenhamhotspur.com within 7 (7) days prior to the commencement of that relevant Season. Following the Commencement of a Season, all Season Tickets are non-refundable.
4.12 If a Season Ticket Holder wishes to relocate their seat, they may make an application at the end of a Season (a form will be provided within the renewal email) provided that they have already renewed their Season Ticket for the following Season at the time of making the application. All seat relocations are subject to availability and priority will be given to those that need to move seats for medical reasons.

Cup Matches

4.13 The Club reserves the right to put on general sale any seats that are unclaimed by Season Ticket Holders by the closing date specified by the Club through the Communication Channels.
4.14 Season Ticket Holders are able to join the Club’s Automatic Cup Ticket Scheme. All Season Ticket Holders wishing to be part of this scheme for the 2024/25 Season are required to register full payment details to be eligible to join the Scheme irrespective of whether they have provided such details in previous seasons. No Ticketing Points shall be awarded for membership of this scheme during the 2024/25 Season until such time as it is operational.
4.15 The Club reserves the right to decide when the Automatic Cup Ticket Scheme will operate and will advise Season Ticket Holders via the Communication Channels prior to the sales process commencing for each Cup Match.
4.16 When the Automatic Cup Ticket Scheme is in operation, all Season Ticket Holders registered on the Scheme must be aware of the following conditions:

4.16.1 the Club will send an email to members of the Automatic Cup Ticket Scheme when their home Cup Match tickets have been processed and loaded on to their ticketing account and smartphone device. However, it is the sole responsibility of the Season Ticket Holder to keep their email address registered with the Club up to date;
4.16.2 it is not possible to opt out of the scheme for a particular home Cup Match for any reason. By joining the Automatic Cup Ticket Scheme, a Season Ticket Holder is committing to purchase every home Cup Match, regardless of opponent, date, time or competition;
4.16.3 tickets purchased through the Automatic Cup Ticket Scheme are not eligible for a refund under any circumstances;
4.16.4 it is the Season Ticket Holder’s responsibility to ensure that their registered payment details are kept up to date. The Club will attempt to contact the Season Ticket Holder by email when encountering issues with a payment card although the Club will not accept any responsibility if this email is not read, opened or is sent to an email address that is out of date or is filtered out through a spam guard. In the event that payment is declined, or the Season Ticket Holder fails to update their payment information the Club will not issue the home Cup Match ticket and the Season Ticket Holder’s seat will be offered for sale for that particular home Cup Match;
4.16.5 if a Season Ticket Holder wishes to cancel their participation in the Automatic Cup Ticket Scheme they must put their request in writing via post or email and such requests must be received by the Club no later than twenty eight (28) days prior to the first competitive League Match of the Season. Upon cancellation, five (5) points will be deducted from their Ticketing Points and it will not be possible to opt back into the Scheme for the remainder of the Season;
4.16.6 the Club will deduct funds from the registered payment information as soon as Cup Match details are confirmed. Subject to the Cup Match draw, the time of deduction may vary but will typically be between two and four weeks before the date of the home Cup Match in question;
4.16.7 once funds have been successfully obtained for the registered Season Ticket Holder’s tickets, the relevant data will be loaded on to the Season Ticket online account and smartphone device. Access to the relevant home Cup Match will be gained by production of the Digital Ticket at the turnstile, subject to the terms set out in Section 2 of these Terms and Conditions; and
4.16.8 any Season Ticket Holder who has been relocated to an alternative seat due to any reasons set out in condition 4.5, will be issued with a home Cup Match ticket for the home Cup Match(es) concerned (subject to the remainder of these Terms and Conditions).
 

SECTION 5 – ONE HOTSPUR MEMBERSHIP TERMS AND CONDITIONS

5.1 The Club reserves the right to refuse or close membership of its One Hotspur Membership or any of its membership tiers without prior notice or reason.
5.2 The Club reserves the right to suspend or terminate individual memberships with immediate effect if it is suspected that the One Hotspur Membership and/or the benefits of that membership are being abused. The Club may also cancel any subsequent Match Tickets purchased without payment of a refund of the Match Ticket. Suspended Members will be granted the right to appeal in accordance with the Sanctions and Banning Policy. In the event of an unsuccessful appeal, written notification will be sent to the suspended Member with an explanation of the escalation procedure. In the event of a successful appeal, any subsequent proven breach of the Terms and Conditions will result in an immediate ban with no right of appeal.
5.3 Any person who is subject to a suspension or ban from the Club is also prohibited from purchasing Match Tickets via the Club’s official Ticket Exchange Platform or receiving a Match Ticket via the Ticket Share Platform.
5.4 Where there are no restrictions on the Stadium capacity for the 2024/25 Season, Match Tickets for League Matches at the Stadium will be available to One Hotspur Members prior to any general sale. All Members will be sent full details on how to access these priority ticket sales when they join the membership scheme. All Members will be charged the prevailing Members per ticket booking fee as detailed in condition 1.20.
5.5 The Club operates an automatic renewal policy for One Hotspur Memberships meaning that Members for the 2024/25 Season will automatically be renewed as One Hotspur Members for the 2025/26 Season and One Hotspur Members for the 2024/25 Season will automatically be renewed as One Hotspur Members for the 2025/26 season. The Club will contact you prior to doing so in order to confirm the renewal price and date and to give you the opportunity to cancel the renewal of your Membership. If you do not cancel the renewal within the time allotted, the Club will use the payment details used to purchase your One Hotspur Membership for the ongoing Season to automatically renew your Membership for the following season.

SECTION 6 – ONE HOTSPUR CONNECT MEMBERSHIP TERMS AND CONDITIONS

6.1 By signing up to a One Hotspur Connect Membership, you are agreeing to these Terms and Conditions just as if you had agreed to these Terms and Conditions in writing.
6.2 One Hotspur Connect Membership is available to individuals who are resident outside of the United Kingdom only.
6.3 One Hotspur Connect Members are entitled to receive the benefits of that membership, which are at the Club’s full discretion and may be amended at any time. For the avoidance of doubt, you acknowledge that signing up to a One Hotspur Connect Membership does not give you any rights or benefits to purchase any tickets to any fixture being held at the Stadium.
6.4 Tickets for pre-season fixtures and friendlies not being staged at the Stadium will be available to One Hotspur Connect Members prior to any general sale (subject to any restrictions on ticket sales placed onto the Club by any Football Authority or promoter of the relevant fixture). All One Hotspur Connect Members will be sent full details on how to access these priority ticket sales when they join the One Hotspur Connect membership scheme.
6.5 The Club reserves the right to suspend or terminate individual One Hotspur Connect Memberships with immediate effect if it is suspected that the One Hotspur Connect Membership and/or the benefits of that membership are being abused. Suspended Members will be granted the right to appeal in accordance with the Sanctions and Banning Policy. In the event of an unsuccessful appeal, written notification will be sent to the suspended Member with an explanation of the escalation procedure. In the event of a successful appeal, any subsequent proven breach of these Terms and Conditions will result in an immediate ban with no right of appeal.
6.6 Any person who is subject to a suspension or ban from the Club is also prohibited from purchasing tickets in accordance with condition 6.4 from the Club.
6.7 The initial term of your One Hotspur Connect Membership is twelve (12) months from the date you sign up (“Initial Period"). The Club operates an automatic renewal policy for One Hotspur Connect Memberships meaning that One Hotspur Connect Members will automatically be renewed as One Hotspur Connect Members for a further twelve (12) months following the expiry of the Initial Period. The Club will contact you prior to doing so in order to confirm the renewal price and date and to give you the opportunity to cancel the renewal of your One Hotspur Connect Membership. If you do not cancel the renewal within the time allotted, the Club will use the payment details you provided purchase your One Hotspur Connect Membership for the Initial Period to automatically renew your One Hotspur Connect Membership for the subsequent twelve (12) months.
6.8 The Club reserves the right to refuse or close membership of its One Hotspur Connect Membership or any of its membership tiers without prior notice or reason.

SECTION 7 – AWAY SEASON TICKETS AND AWAY MATCH TICKETS

7.1 The price of the Away Season Ticket will be based on 21 Away Matches. In the event that the total cost is less, the appropriate credit will be refunded at the end of the Season. Likewise, if the Club requires additional payments towards the end of the Season, the registered payment details will be charged prior to sending out the Away Match tickets.
7.2 The seats allocated at the Away Match will be the best available as specified by the host club. Except in special circumstances e.g. medical reasons, it is not possible to make specific requests on where you are seated. However, you can specify on your application the details of other Away Season Ticket holders you wish to sit with at Away Matches. Tickets will be automatically dispatched to the Away Season Ticket holder’s registered address.
7.3 Away Season Ticket holders are not able to apply for extra away tickets in addition to their Away Season Ticket unless the Away Match tickets go on general sale.
7.4 In the event that the Away Match ticket allocation at a certain Away Ground is not sufficient to accommodate all of our Away Season Ticket holders, the tickets will be allocated based on the quantity of Ticketing Points held by the Away Season Ticket holder Member.
7.5 Due to extreme demand for away tickets that are expected for the 2024/25 Season no new Away Season Tickets will be issued.
7.6 For the 2024/25 Season, Away Season Ticket holders wishing to attend any possible Away Cup Matches must apply in the usual way for all Season Ticket Holders. Tickets will be allocated in line with the Club’s Ticketing Points system.
7.7 It is not possible to cancel the Away Season Ticket once the scheme has commenced. No refunds will be given.
7.8 Away Match Tickets will be issued either as paper tickets or as Digital Tickets. Supporters will be advised at the point of application the format in which the tickets will be issued. Any supporters unable to use Digital Tickets when attending an Away Match may be required to collect a physical paper ticket in person at the away venue.
7.9 When an Away Match ticket allocation is received by the Club, excluding Away Season Ticket holders, tickets for Away Matches will be allocated in line with the Club’s Tickets Point system as set out in conditions 1.26 – 1.38 (inclusive).
7.10 In order to ensure the integrity of the allocation process and that the correct supporters are using the ticket(s) allocated to them, the Club reserves the right to require individual supporters to collect their Away Match Tickets at the away venue on the day of the Away Match in question. In these instances, tickets will only be released to the named supporter on production of photographic identification.
7.11 Away Match Tickets are strictly non-transferable and must be used by the original applicant. Any supporter found to have sold or passed their Away Match Ticket to another supporter may be subject to sanctions under the Club’s Sanctions and Banning Policy.
7.12 In the event of a Season Ticket Holder or One Hotspur Member being unable to attend an Away Match, the Club will make its best endeavours to reallocate their ticket to an eligible supporter, including within the final seven (7) days prior to the Match. Supporters unable to attend an Away Match should contact the Ticket Office immediately to request a reallocation. A refund for the ticket will only be issued upon its reallocation and the Club's receipt of the original ticket.

SECTION 8 – TICKET EXCHANGE PLATFORM AND TICKET SHARE PLATFORM

8.1 The official Ticket Exchange Platform, Ticket Share Platform and Ticket Upgrade Platform will not be operational for any fixtures where the Stadium capacity is reduced, and it is not possible for all Season Ticket Holders to be accommodated for any reason. When the Ticket Exchange Platform, Ticket Share Platform and Ticket Upgrade Platform are in operation the conditions set out in this Section 7 will apply.
8.2 When a Season Ticket Holder is unable to attend a Match that forms part of the Season Ticket product they will, subject to this Section 7, be able to either list their seat for resale via the Ticket Exchange Platform or gift a ticket to another supporter who must be already registered on the Club's ticketing database and within the Season Ticket Holder's online network by using the Club’s Ticket Share Platform. The sale, resale or transfer of any ticket to a third party is expressly prohibited unless it is carried out via the Ticket Exchange Platform or Ticket Share Platform.
8.3 A general admission Season Ticket Holder is able to list their seat for resale on the Ticket Exchange Platform for each League Match from the commencement of the Season.
8.4 The Club reserves the right to determine if and when the Ticket Exchange Platform will open for Members to purchase listed tickets. It is expected that the Ticket Exchange Platform will be available for Members to purchase following the completion of the on-sale process to Members and once tickets available from the Club are sold out but this remains at the Club’s discretion. The Club will notify Members as to whether the Ticket Exchange Platform is open via the Communication Channels.
8.5 If a Season Ticket Holder wishes to remove their seat from the Ticket Exchange Platform, it is their sole responsibility to do so prior to the ticket being sold.
8.6 In the event that a general admission Season Ticket seat is sold on the Ticket Exchange Platform for an individual match, the registered Season Ticket Holder will receive the prevailing Match Ticket price for the relevant Match and any Digital Tickets shall be voided by the Club for the relevant Match and the Season Ticket Holder has no option to cancel the transaction. If the Season Ticket Holder is subsequently able to attend, they will be able to purchase an alternative ticket from the Ticket Exchange Platform, subject to availability.
8.7 All tickets sold via the Ticket Exchange Platform will be sold at the Adult price level. Despite this, the Member selling a ticket on the Ticket Exchange Platform will only be credited back the amount that that Member originally paid for the ticket in question. By way of example and for illustration purposes only, a Senior Citizen (over 65) Match Ticket will be sold at the Adult price level, but the Member selling that Senior Citizen ticket will only be credited back the price they originally paid for the Senior Citizen ticket.
8.8 The Season Ticket Holder will be able to receive the proceeds from selling their seat either by way of a monthly payment process or have the funds held in credit by the Club to be used as part payment for the following season’s Season Ticket. Any proceeds from a Member selling their seat cannot be used towards the purchase of Match Tickets or One Hotspur Memberships.
8.9 Where a Season Ticket Holder wishes to gift a ticket to another supporter and the recipient of such Match Ticket is not eligible for a Concession rate, the Season Ticket Holder should use the ticket upgrade platform where the recipient will need to pay an additional fee (to be determined by the Club at its sole discretion) to convert such Concession Match Ticket to an Adult Match Ticket (the “Ticket Upgrade Platform”).
8.10 The Club reserves the right in its absolute discretion to block the transfer of a ticket to a third party if that third party is not registered in accordance with condition 8.2 and without prejudice to the generality of the foregoing to place restrictions as to whom may purchase tickets on the Ticket Exchange Platform and receive them via the Ticket Share Platform.
8.11 In the event of a Match being postponed:

8.11.1 all tickets sold via the Ticket Exchange Platform remain sold for the relevant Match and will not be valid for the Season Ticket Holder. The Season Ticket Holder can purchase an alternative ticket via the Ticket Exchange Platform (subject to condition 8.4 and subject to availability);
8.11.2 all tickets listed (but not sold) on the Ticket Exchange Platform will revert to the Season Ticket Holder and their Digital Tickets will be valid for the re-scheduled fixture. If the Season Ticket Holder wishes to list their seat for re-sale, it is their sole responsibility to do so if the Ticket Exchange Platform is made available (subject to condition 8.4).

8.12 The Club cannot guarantee that the Ticket Exchange Platform will be available or that access to the Ticket Exchange Platform will be uninterrupted, timely, secure and/or error-free.
8.13 The Club hereby excludes any liability for any loss, injury, costs, expenses or damage of any kind connected to the use of the Ticket Exchange Platform, including, without limitation, any liability relating to any problem with suspension or termination of the Ticket Exchange Platform in each case except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under Applicable Law.

SECTION 9 – SEASON TICKET WAITING LIST

9.1 To be part of the Season Ticket Waiting List, you must be on the appropriate One Hotspur Membership level. Priority will be given to supporters who were on the 2022/23 Season Ticket Waiting List to maintain their position or move up the list should any supporters above them decide not to join the relevant One Hotspur Membership tier.
9.2 If a supporter wishes to be adjacent to another supporter on the Season Ticket Waiting List, they must apply for the relevant level of One Hotspur Membership. If they are already on the waiting list and wish to be adjacent to each other on the 2024/25 list, the supporter closest to the top of the list will be required to move down the list to the place where the other supporter is situated. Any such requests should be submitted in writing using this form - https://ask.tottenhamhotspur.com/hc/en-us/requests/new?ticket_form_id=360000625820.
9.3 Only one seat will be granted to each person on the Season Ticket Waiting List. Therefore, a relevant Membership must be purchased for each supporter wishing to be on the waiting list for a Season Ticket.
9.4 In the event that a Member on the Season Ticket Waiting List is offered a Season Ticket, they will have two (2) working days to decide if they wish to purchase it.
9.5 Members on the Season Ticket Waiting List will be notified of their position via the Communication Channels.
9.6 The Club reserves the right to offer Season Tickets as prizes for promotions from time to time.
9.7 Where a One Hotspur Member cancels their Membership for any reason whatsoever they will forfeit any position currently held on the Season Ticket Waiting List.

SECTION 10 –DISABILITY ACCESS SCHEME MEMBERS

10.1 This Section 8 is subject at all times to the directions of any Competent Authority and applies to you if you are a Season Ticket Holder and you are registered with the Club as a member of the Disability Access Scheme. You must bring your current Season Ticket with you to every Match. You must also bring a form of personal identification with you when attending the Stadium. If you are unable to attend a Match please notify the Access Team via email on access@tottenhamhotspur.com as soon as possible so that we can sell or donate your place to another disabled supporter, a charity or local disability organisation.
10.2 If you have been granted a personal assistant ticket as a reasonable adjustment to enable you to access the Matches more easily and the full range of matchday services we provide, your personal assistant must also bring their relevant Membership Card marked "Personal Assistant" with them to every Match. Personal Assistants must not attend Matches in their capacity as a Personal Assistant without the named supporter they are providing personal assistance for or any supporter who has not registered onto the Disability Access Scheme or made the Club aware of their access requirement.
10.3 Please note stewards and Club staff will be carrying out checks of tickets. All proven abuses of the Disability Access Scheme or the personal assistant scheme will be dealt with severely and will result in the loss of their Season Ticket and/or One Hotspur Membership. It may also result in criminal prosecution.
10.4 Contact details for the Access Team are as follows (and may be updated from time to time on the Website):
Access Team: access@tottenhamhotspur.com 
Phone: 0344 844 0102 – (and selecting the relevant number prompted)
Opening hours are Monday – Friday between 10 am and 5 pm
Disability Access Officer: Simon Blewett
Disability Access Executive: Shirley Osborn

July 2024