FAQs

Frequently Asked Questions

One Hotspur Membership will give you priority match ticket access, Club and partner discounts, and access to One Hotspur Moments, our exclusive rewards programme, throughout the 2023/24 season.

Adult Members will receive up to £45 in digital gift vouchers for Spurs shop, SPURSPLAY and Visitor Attractions, while Juniors will receive a Welcome Pack crammed full of Spurs goodies.

What are the benefits of One Hotspur Membership?

One Hotspur Membership continues to offer a wide range of benefits to supporters. For a full list of these benefits, please click here.

Included in these benefits are ticketing priority, a digital retail voucher for Adult Members (or a Welcome Pack for Juniors), and a £10 OFF voucher for SPURSPLAY.

What is the difference between One Hotspur and One Hotspur + Membership?

One Hotspur + Members receive all the benefits of One Hotspur membership plus additional ticketing priority and a position on the Season Ticket Waiting List.

How can I purchase a Membership?

Should you require guidance on how to purchase a Membership, either for yourself or as a gift for someone else, please refer to How to Buy a One Hotspur Membership. 

At what age will I qualify for Junior concession pricing?

Anyone under the age of 18 on 12 August 2023 can pay Junior concessionary pricing for One Hotspur or One Hotspur + Membership.

All supporters over the age of 18 on 12 August 2023 will be charged the Adult rate when purchasing a new One Hotspur or One Hotspur+ Membership.

How long will my Membership last for?

All Memberships run on a seasonal basis. They will therefore remain valid for the duration of the 2023/24 season and will expire on 31 May 2024, regardless of when during the Season they may have been purchased.

Will I receive a gift pack?

All Junior members will receive a gift pack full of Spurs goodies.

New Membership packs purchased can take approximately 14 days from the date of purchase to be received. If you have not received your pack after 14 days, then please let us know.

All non-Junior Members will receive a digital gift voucher which can be spent in our Spurs shop. These will be sent out soon, ahead of the new season.

When will I receive my digital gift voucher?

Digital gift vouchers for renewed members will be emailed soon, ahead of the start of the new Season.

New Members can expect to receive their digital gift voucher within three weeks of purchase.

Will I receive a stadium access card?

As digital ticketing is now in operation throughout the stadium, no physical stadium access cards will be issued to Members. Renewing Members should not delete their digital pass, and new One Hotspur Members will be issued their digital pass shortly after purchasing their Membership.

For more information on digital ticketing, including what to do if you do not have a smart phone, please view our FAQS here.

Will I receive a Birthday card?

As part of our ongoing sustainability efforts, non-Junior Members will no longer receive a physical birthday card but will be sent an email containing a message from our First-Team Captain.

Junior Members will continue to receive a physical birthday card.

Should you have any further queries about Membership or the renewals process, please feel free to contact us.

How to Purchase One Hotspur Membership

To learn more about purchasing a One Hotspur Membership, click the 'How to Buy' button below.