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#PremierLeague #MatchTravel #Fans #Information #Chelsea

Information for fans travelling to Chelsea on Sunday

Fri 21 January 2022, 07:30|Tottenham Hotspur

Supporters making the trip to west London for our Premier League fixture on Sunday should be aware of the following information...

A reminder that we kick-off at 4.30pm, with gates opening at 2.30pm.

Chelsea’s guide for visiting supporters can be found here.

Homophobic chanting - ‘Rent Boys’

We should like to make supporters aware that the Crown Prosecution Service now considers the term ‘rent boy’ a homophobic slur and a hate crime. It has indicated it will take criminal action against supporters using the term, which could also result in the Football Association sanctioning the Club.

We urge any supporter who has used this chant in the past to read Proud Lilywhites' statement on retiring the chant and their Co-Chair's personal statement on the impact it had on his experience of supporting the Club.

COVID-19 status certification

Following our recent announcement on the introduction of new Plan B protocols, all supporters over 18 attending a home or away match must make a declaration of their COVID-19 status via an online form.

Supporters only need to complete the form once for all home and away matches this season. Supporters who have not yet submitted their form can do so here.

Chelsea will be conducting COVID-19 status checks of all supporters aged 11 and above, who must be prepared to present proof of full vaccination or a negative lateral flow test result in the 48 hours prior to kick-off.

As at Tottenham Hotspur Stadium, the best way to do this is by using the NHS COVID Pass via the NHS App.

Supporters unable to use the app can present proof of status using the below methods:
• A printed PDF version of the NHS COVID pass
• A negative COVID test result email or text message obtained within 48 hours of kick-off
• A Medical Exemption Certificate or Letter
• An NHS COVID Pass letter
• An EU Digital COVID certificate
• An international equivalent provided by your local governing body

Supporters are asked to arrive one hour before kick-off to allow for checks on entry to the stadium.

Supporter Code of Conduct

Supporters are asked to read and agree to abide by Chelsea’s Code of Conduct which can be found here.

This includes following public health guidance, only attending the match if fit and well to do so and wearing a face-covering in all indoor areas, other than when eating or drinking.

Getting to Stamford Bridge

The nearest tube station is Fulham Broadway on the District Line, which is a few minutes’ walk from Stamford Bridge. There are no scheduled engineering works affecting the station for this match. Supporters are advised to plan their journey in advance using TfL’s Journey Planner to ensure arrival in plenty of time to allow for stadium entry checks.

Entrance to the stadium

The visitors’ section is located in the Shed End and supporters are advised to approach the stadium via the Stamford Gate from Fulham Road.

A queuing procedure will be in operation outside the stadium to co-ordinate and moderate the flow of supporters to the turnstiles to ensure safe entry.

COVID-19 status checks will take place prior to the queuing procedure, which will involve the following processes:

- Pre-entry ticket checks
- Body and bag search
- Electronic ticket scan
- Entry through turnstile

The entry plan for visiting supporters is below...

A larger image of the plan above is available here...

It may be necessary to temporarily hold supporters at cordon points to achieve a safe and steady flow through to the turnstiles.

Chelsea would like to make supporters aware that large numbers of supporters arriving late cannot have an expectation of making it into the stadium before kick-off, so supporters are asked to arrive one hour before kick-off to allow for stadium entry checks.

Departing the stadium

Visiting supporters will depart the stadium via the Stamford Gate on to Fulham Road.

Safe standing

Along with Tottenham Hotspur Stadium and a number of stadia, Stamford Bridge has received approval for licensed safe standing in seated areas from 1 January 2022. The visitors’ section is included in this trial and features independent barriers in front of each seat, allowing for free-flowing lateral movement in and out of seating rows.

Supporters are asked not to stand on the rails or seats and unless moving to use facilities, to remain in their designated space and avoid standing in gangways or on steps. Supporters are also asked to be respectful toward staff, stewards and other fans at all times.

Accessibility

Chelsea’s Accessibility Statement can be found here.

Stamford Gate is the recommended entrance from Fulham Road, including for supporters wishing to use the Accessible Drop Off point.

Accessible toilets are available in the visitors’ section and supporters without their own RADAR key will be able to request one from a steward.

Access Stewards will be present in accessible viewing areas along with Tottenham Hotspur Access Stewards should any support be required.

Refreshments

Concessions in the visitors’ section will be serving food and hot and cold drinks as well as alcoholic beverages.

Between 2.30pm-3pm a pint of Singha and a pie or hotdog will be on offer at £2.95. Soft and hot drinks will be offer at £1.50.

Visiting supporters’ pubs

The nearest visiting supporters’ pubs are to the north-east of Stamford Bridge at Earls Court and are a 25 to 30-minute walk (1.4 miles) from the Stadium.

Earls Court Tavern
123 Earls Court Road, Kensington, London SW5 9RL

Prince of Teck
161 Earls Court Road, Kensington, London SW5 9RQ

The Courtfield Tavern
187 Court Road, Kensington, London SW5 9AN

Cashless payments

Stamford Bridge is a cashless stadium. All major debit and credit cards are accepted as well as Apple Pay and Google Pay.

Flags & banners

Due to limited space to display flags and banners, only those no larger than 250cm x 80cm will be permitted into the stadium.

Flags and banners must not obstruct the views of other, cover advertising signs or cause a safety hazard, nor may they display abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not permitted. All flags and banners must carry a valid Fire Safety Certificate.

Bag Policy

Bags larger than A4 size (210mm x 297mm) will not be permitted into the stadium.

Spurs respects

We are proud of our superb and loyal support at home and away.

We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands. Discriminatory behaviour which includes shouting, chanting or actions such as racist, homophobic, sexist or anti-disability behaviour is unacceptable. If you witness incidents like these, please report them using the information below.

The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language.

Reporting anti-social behaviour

To report any anti-social or discriminatory behaviour while at Stamford Bridge, supporters can text details of the offender and the incident to 88777 or 07894 937793 with Stand, Block, Row and Seat details. After the match incidents can be reported by emailing  buildingbridges@chelseafc.com and supporterservices@tottenhamhotspur.com.

Ticket Office

Supporters collecting duplicate tickets at the stadium can do so from the Ticket Office at the back of the Shed End. Duplicate tickets must be requested by emailing ticket.office@tottenhamhotspur.com.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club's Sanctions & Banning Policy, supporters selling away match tickets above face value will receive an indefinite ban and deduction of all Ticketing Points. Supporters passing on away match tickets equal to face value or less will receive a written warning and a 50% reduction of Ticketing Points.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office as soon as possible - email us at ticket.office@tottenhamhotspur.com. The Club shall make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of originally issued tickets.