Spurs v West Ham - information for fans
24 October 2017|Tottenham Hotspur
Here is everything you need to know if you are attending our Carabao Cup fourth round tie against West Ham at Wembley Stadium, connected by EE, on Wednesday night.
TICKET NEWS - TICKETS REMAIN ON RESTRICTED GENERAL SALE
Supporters on our database as of Tuesday 19 September can still purchase tickets for Wednesday night's fixture.
Tickets purchased at this stage will be available as TicketFast print at home tickets. Supporters are reminded that they will receive a PDF ticket via email shortly after making their booking. Supporters MUST print their tickets in A4 size and present them at the appropriate Wembley turnstile for entry.
Ticket details are as follows:
Level 1: £20 (Adults); £10 (Under-18s and 65+).
Level 2 (Club Wembley level, ticket only): £25 (Adults); £10 (Under-18s and 65+).
Level 5 will not be opened for this fixture.
Tickets can be purchased by visiting eticketing.com/tottenhamhotspur.
Tickets will NOT be available on the night at Wembley.
We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.
We are aware of some fans purchasing tickets for matches at Wembley through unofficial means resulting in disappointment at being unable to access the stadium.
AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS/BAG POLICY
We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE.
We recommend all fans arrive at a Wembley transport hub no later than one hour before kick-off. From arriving at Wembley Park to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.
Turnstiles open 90 minutes before our 8pm kick-off against West Ham, with Premium areas open two-and-a-half hours before kick-off.
Every supporter entering the stadium will be searched before entry. Searching will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.
Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.
If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search. If you need to bring a bag for medical purposes, please inform us in advance at firstname.lastname@example.org and we will liaise with Wembley to ensure ease of entry.
Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.
Thanks, as always, for your understanding.
We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.
More information about the various transport hubs can be found below...
As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.
All stations have direct services from Central London and connections beyond.
Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.
Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.
Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.
LONDON UNDERGROUND INFORMATION - SPURS v WEST HAM
Enhanced Metropolitan Line services. Normal Jubilee Line services. Planned works on the Metropolitan Line are postponed.
Chiltern are offering enhanced matchday services.
Normal Bakerloo Line, Southern, and Overground services.
ARRIVING BY CAR
We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.
The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.
Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.
This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.
In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.
PARK & RIDE
For information and availability on Park & Ride please refer to the stadium's 'Getting to Wembley' page HERE...
Greater Anglia have provided us with the following infomation. Listed below are train departures from Liverpool Street and Tottenham Hale after 10pm. Extra carriages have been added to many of these services:
2213 Tottenham Hale to Bishops Stortford
2210 Stansted Airport (2221 Tottenham Hale)
2212 Hertford East (2225 Tottenham Hale)
2213 Southend Victoria
2225 Stansted Airport (2236 Tottenham Hale)
2228 Cambridge (2240 Tottenham Hale)
2243 Tottenham Hale to Bishops Stortford
2240 Stansted Airport (2251 Tottenham Hale)
2242 Hertford East (2255 Tottenham Hale)
2245 Southend Victoria
2255 Stansted Airport (2306 Tottenham Hale)
2258 Cambridge (2310 Tottenham Hale)
2313 Tottenham Hale to Bishops Stortford
2312 Hertford East (2324 Tottenham Hale)
2315 Southend Victoria
2228 Cambridge (2340 Tottenham Hale)
2342 Hertford East (2354 Tottenham Hale)
2345 Southend Victoria
2358 Bishops Stortford (0009 Tottenham Hale)
0015 Southend Victoria
0050 Southend Victoria
We are justly proud of our superb and loyal support at home and away.
We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.
If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).
Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).
Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Wednesday night's match against West Ham.
All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.
Shirt printing will also be available in our main Wembley store.
We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.
We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.
Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.
External shops/opening times
Wembley store level B1 east side of the stadium 10am-11pm (now open during the duration of the match).
Printing is available on all three kits in the Wembley store only, the only kit we do not print in the Wembley shop is the goalkeeper kit.
Pre-printed shirts are available in the following areas:
Olympic way trailers 1 & 2
Concourses D and P
Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our Spurs stores will not be exchanged or given a refund at the Wembley store.
Love to shop vouchers are now accepted at Wembley and can only be redeemed in the Wembley store.
Gift cards, however, are currently not being accepted at Wembley. They can only be redeemed in our external Spurs shops - Harlow, Enfield, Waltham Cross, Southend, Stevenage and 737 High Road - and online.
2x Olympic Way trailers either side of Olympic Way as you exit the train station - 4pm-8pm
2x rapid retail unit turnstiles D and P outer concourse - 4pm-8pm
1 x programme pods located at B1 - 5pm–8pm
Internal kiosks/opening times
Blocks 108/128/137 - from when gates open until 9pm.
Blocks 206/248 - from when gates open until 9pm.
Bobby Moore Lounge - from when gates open until 9pm.
Three Lions Gastro Pub - from when gates open until 9pm.
Walk-in shops East block 218 - 6.45pm-9.15pm.
Walk-in shops West block 234 - 6.45pm-9.15pm.
Box level service - from when gates open until 9pm.
TOILETS AT WEMBLEY
Wembley Stadium will be ensuring that all toilets inside the stadium and on the external concourses will be open after the match.
Additionally, in collaboration with Brent Council, there will be a number of event day toilets deployed across the local area so we ask all fans to show respect for the local area and its community by utilising these.
There will be four event day toilet locations for Wednesday night's game and we will update supporters should any of these locations change for future home fixtures.
1 - South Way at the junction with First Way - on the pavement adjacent to the electrical sub-station (4 units).
2 - Wembley Hill Road near the junction with Park Place on the North Western corner of the green open space (4 units).
3 - South Way immediately West of the Red Car Park exit - on the grass verge adjacent to the disused car park ramp (6 units).
4- Olympic Way near the junction with Fulton Road - on the pedestrian walkway adjacent to Curry’s (10 units + 1 disabled access unit).