Spurs v West Ham - information for fans
03 January 2018|Tottenham Hotspur
Everything you need to know if you are attending our match against West Ham at Wembley Stadium, connected by EE, on Thursday night - including ticket, travel and security info and our retail sale now on...
A reminder that we kick-off at 8pm.
This is a Category A match and tickets are on restricted general sale.
Supporters must have been on the Tottenham Hotspur ticketing database prior to 19 September 2017 in order to purchase tickets for this fixture.
Tickets can be purchased online at www.eticketing.co.uk/tottenhamhotspur or by calling 0344 844 0102 option 1.
We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.
We are aware of some fans purchasing tickets for matches at Wembley through unofficial means resulting in disappointment at being unable to access the stadium.
AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS - BAG POLICY
We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE.
We recommend all fans arrive at a Wembley transport hub no later than 90 minutes before kick-off. For example, from arriving at Wembley Park station to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.
Turnstiles open 90 minutes before our 8pm kick-off against West Ham with Premium areas open at 6pm.
Every supporter entering the stadium will be searched before entry and this will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.
Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.
If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search.
Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.
Thanks, as always, for your understanding.
Wembley Stadium is a public transport destination.
We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.
More information about the various transport hubs can be found below...
As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.
All stations have direct services from Central London and connections beyond.
Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.
Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.
Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.
LONDON UNDERGROUND INFORMATION - SPURS v WEST HAM
Enhanced Metropolitan Line services. Normal Jubilee Line services.
Normal Bakerloo Line, Overground and Southern services.
RAIL INFORMATION - SPURS v WEST HAM
Greater Anglia have provided the following times for train departures from Liverpool Street and Tottenham Hale after 10pm on Thursday evening.
Extra carriages have been added to many of these services:
2213 Tottenham Hale to Bishops Stortford
2210 Stansted Airport (2221Tottenham Hale)
2212 Hertford East (2225 Tottenham Hale)
2213 Southend Victoria
2225 Stansted Airport (2236 Tottenham Hale)
2228 Cambridge (2240 Tottenham Hale)
2243 Tottenham Hale to Bishops Stortford
2240 Stansted Airport (2251 Tottenham Hale)
2242 Hertford East (2255 Tottenham Hale)
2245 Southend Victoria
2255 Stansted Airport (2306 Tottenham Hale)
2258 Cambridge (2310 Tottenham Hale)
2313 Tottenham Hale to Bishops Stortford
2312 Hertford East (2324 Tottenham Hale)
2315 Southend Victoria
2328 Cambridge (2340 Tottenham Hale)
2342 Hertford East (2354 Tottenham Hale)
2345 Southend Victoria
2358 Bishops Stortford (0009 Tottenham Hale)
0015 Southend Victoria
0050 Southend Victoria
ARRIVING BY CAR
We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.
The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.
Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.
This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.
In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.
If you are arriving by car, the car park lay-out at Wembley is HERE.
ROADWORKS - SPURS v WEST HAM
Fans driving to Wembley on Thursday night should be aware of emergency water treatment works immediately west of the 'Triangle', High Road/Harrow Road, reducing carriageway width, near to Wembley Central station. Fans are advised to avoid this area or plan extra time for journeys.
PARK & RIDE
For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE...
We are justly proud of our superb and loyal support at home and away.
We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.
If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).
Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).
Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Thursday night's match against West Ham at Wembley.
We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.
We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.
Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.
SALE NOW ON!
Our sale has commenced in the Wembley store/Club Wembley walk in shop East (block 218) and Club Wembley walk in West (block 234).
- Up to 50% off on selected Spurs products
- All Spurs Home Kit 20% off
- All Wembley/EE products 50% off
- All England generic products 50%
Note - England Nike product and stadium tour photos will not be included in the sale.
Products with a markdown price will go down 50% again.
Note - please note on matchdays that One Hotspur Members will NOT be able to receive their 10% discount on any sale/promotional items.
ONE HOTSPUR MEMBERS' DISCOUNT
All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.
Please note on matchdays that One Hotspur Members will NOT be able to receive their 10% discount on any sale/promotional items.
EXCHANGES AND REFUNDS
Exchanges and refunds are now permitted in the Wembley store.
Love to shop vouchers and gift cards are now accepted at Wembley and can only be redeemed in the Wembley store.
RETAIL - EXTERNAL SHOPS/OPENING TIMES
Level B1 east side of the stadium 10am-11pm (now open during the duration of the match).
2x rapid retail unit turnstiles D and P outer concourse - 5pm-8pm
1x programme pod located at B1 - 6pm-8pm
Printing is available on all three kits in the Wembley store only. Pre-printed shirts are also available in the Wembley store.
RETAIL - INTERNAL KIOSKS/OPENING TIMES
Blocks 108/128/137 - from when gates open until 9pm.
Blocks 206/248 - from when gates open until 9pm.
Bobby Moore Lounge - from when gates open until 9pm.
Three Lions Gastro Pub - from when gates open until 9pm.
Walk-in shops East block 218 - 6.45pm-9.15pm.
Walk-in shops West block 234 - 6.45pm-9.15pm.
Box level service - from when gates open until 9pm.
Blocks 509/517/536/544 - from when gates open until 9pm.