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The Club

  • SAFEGUARDING AND PROMOTING THE WELFARE OF CHILDREN AND ADULTS

    Safeguarding helps children and adults at risk to live free from abuse and neglect.

  • Glossary:

    Adult at Risk: also known as a Vulnerable Adult. Someone aged 18 or over: who may need care services because of age, disability or illness; and who may not be able to protect himself or herself from harm.

    Child: a person who has not reached their 18th birthday and includes the term 'young person' to denote someone who 16+, but still under the age of 18.

    Safeguarding: this means 'promoting welfare' and 'protecting from harm'.

    Vulnerable groups: children and adults at risk

    OUR COMMITMENT

    Tottenham Hotspur is an organisation committed to safeguarding children and adults at risk. This commitment is openly displayed by putting safeguarding information on the Tottenham Hotspur website.

    The Club is also committed to equality and to stopping bullying and discrimination in all its forms and supports campaigns such as:
    • Kick It Out (equality)
    • Anti-Bullying Week
    • Safer Internet Day

    Everyone should always have someone to talk to and we promote external support such as ChildLine, the Samaritans and the NSPCC helplines through our literature (see below for a list of organisations).

    OUR STAFF

    Safeguarding is everyone's business and all staff have a responsibility for safeguarding and reporting concerns.

    Staff working with children or adults

    The Club is committed to providing a safe environment for children and adults and one way we do this is through vetted, trained and competent personnel: staff working with children or adults and their managers in regulated activity have enhanced DBS (criminal records checks) screening, appropriate qualifications, first aid and safeguarding training.

    Another way we do this is by setting out our expectations of behaviour for activities which include respect and anti-discriminatory/anti-bullying messages.

    Safeguarding Lead

    The Club has a designated person, the Head of Safeguarding, who is the safeguarding lead for vulnerable groups and has overall responsibility for safeguarding provision across the Club, and can be contacted on safeguarding@tottenhamhotspur.com (note: if your query does not relate to safeguarding, please contact Customer Care – click here).

    POLICIES

    Tottenham Hotspur operates a wide range of activities - such as the Academy, the Foundation and match days - which involve people from the community and include some of the most vulnerable in society. Therefore, the Club requires comprehensive safeguarding policies for children and adults at risk which are available on this page, alongside child friendly and easy read versions.

    We have these policies and procedures in place to address any concerns raised in respect of the welfare and safety of children or adults, along with other processes such as whistleblowing and feedback mechanisms.

    Tottenham Hotspur Safeguarding Policies and Procedures:

    • Children (click here)

    • Adults (click here)

    Accessible Information:

    Easy Read Safeguarding Adults Policy (click here)

    Easy Read Safeguarding for Adults – one page (click here)

    • Child-friendly safeguarding policy (click here)

    • Kid-friendly (under 8s) safeguarding policy (click here)

    SAFEGUARDING – BASIC AWARENESS

    If you would like to know more and have an overview of safeguarding issues for children and adults, Haringey LSCB (Local Safeguarding Children Board) has provided a short 20 minute elearning course (click here).

    IF YOU HAVE A CONCERN...

    Someone attending an activity at the Club:

    Reporting and escalation procedure: If you have a concern about the safety or welfare of a child or adult at risk on one of our activities, please take immediate action:

    • In the first instance, speak with the person in charge or supervising the activity who will forward to a Safeguarding Officer.

    • If you cannot speak with someone at the time, contact a Safeguarding Officer for the department:

                  • Tottenham Hotspur Academy: Nick Boulli (for Scholars) / Dave McGinness (U11s-U16s) / Gary Broadhurst (U6s-U10s)
                    Via the Academy office: Mon-Fri, 8am-4pm, 020 3544 8500 / E: academy@tottenhamhotspur.com 

                  • Tottenham Hotspur Foundation/Global Coaching: Nikki Kelly
                    Via the Foundation office: Mon-Fri, 9am-5pm, 020 8365 5138 / E: foundation@tottenhamhotspur.com 

                  • Match Days: Text 07537 404 821 / E: safety@tottenhamhotspur.com
                    Non-Match Days: Sue Tilling via the Club number: 0344 499 5000 / E: sue.tilling@tottenhamhotspur.com  

                  • For other departments use the Club number: 0344 499 5000 or email Customer Care - click here.

    • Contact the Head of Safeguarding, Angela Seymour:
    Via the Club number 0344 499 5000 / E: safeguarding@tottenhamhotspur.com.

    Out of hours: you can contact a helpline, such as the NSPCC, for advice (see list below).

    Someone outside the Club:

    Abuse can happen anywhere: in the home or in a public place, care home or hospital.

    If you have a concern about someone (a child or adult) in the community, you can contact your local authority or a helpline (see below).

    If you suspect or witness abuse – report it within 24 hours:

    • Contact your local authority children's or adult social care.

    • If a crime has been committed, report it to your local police on 101,

    • In an emergency report it to the police on 999.

    EMERGENCY SERVICES

    Police / Ambulance / Fire: Call 999 for report an emergency.

    Police (non-emergency): Call 101 to report a crime to local police.

    NHS: Call 111 when you need medical help fast.

    HELPLINES

    Help for children and young people

    ChildLine: Private and confidential service for children and young people up to the age of 19 who can contact a ChildLine counsellor about anything - no problem is too big or too small.

    Call 0800 1111 (24 hours / free)

    Visit: childline.org.uk

    Adults concerned about a child

    NSPCC: If you are worried about a child and need advice or information.

    Call 0808 800 5000 (24 hours / free)

    Visit: NSPCC.org.uk

    Emotional support

    Samaritans: Confidential emotional support for children or adults with feelings of distress or despair. Someone to talk to. You don't have to give your real name or any personal information if you don't want to.

    Call 116 123 (24 hours / free)

    Visit: Samaritans.org.

    Affected by crime

    Victim Support: Free, confidential advice and practical help to anyone affected by any crime, no matter how long ago it took place, or whether it was reported to the police or not.

    Call free on the VS Supportline 08 08 16 89 111. Call Mon-Fri 8pm-8am. Weekends 24-hour service.

    Visit: victimsupport.org.uk

    Older adults

    The Silver Line: Information, friendship and advice for older adults. Help for lonely or isolated older adults. They also work to protect and stop the abuse of vulnerable older adults.

    Call 0800 4 70 80 90 (24 hours / free)

    Visit: thesilverline.org.uk

    Adults with learning disabilities

    Respond: Supports children and adults with learning difficulties, and their families / carers affected by trauma and abuse.

    Call Mon-Fri, 1.30pm-5pm 0808 808 0700 (Free)

    Visit: respond.org.uk

    Adults with sensory impairment

    Action for Blind People: Practical help and support for blind people and people with visual impairments/difficulties.

    Call Mon-Fri, 9am-5pm RNIB Helpline 0303 123 9999

    Visit: actionforblindpeople.org.uk

    Deafblind: Services and practical help for deafblind people.

    Call 0800 132 320 (24 hours)

    Visit: deafblind.org.uk

    Adults with mental health problems

    Mind: Help for people with mental health problems:

    Call Mon-Fri, 9am-6pm 0300 123 3393

    Visit: mind.org.uk

    Alzheimer's Society: Help for people with dementia and their family, friends and carers.

    Call 0845 300 0336

    Visit: alzheimers.org.uk