SPURS TV ONLINE FAQS - FREE ACCESS FOR ONE HOTSPUR MEMBERS 2012/2013
Am I eligible for Free Access?
All Adult One Hotspur Members (UK & International*) for Season 2012/2013 are eligible for free access to Spurs TV Online until 31 May 2013.
How will I be able to activate my Free Access?
For One Hotspur Members that joined or renewed before the start of July 2012, you will receive an email from the Club week commencing 16 July with your unique activation code and instructions on how to activate.
For One Hotspur Members that do not have an email address, your code will be sent to you in your welcome pack letter at the start of August - or – in the meantime you can contact the One Hotspur office firstname.lastname@example.org, with the subject STVO quoting your client reference number to obtain this code.
For One Hotspur Members that have joined after the start of July, you will receive an email with your activation code within 7 days of joining One Hotspur.
Promo Code Troubleshooting
If you have a promotional code but are having trouble redeeming it then below are some solutions to the most common issues experienced:
I've put my code in but I'm still being asked to purchase a subscription...
If you have entered you code and then been taken back to the website then you code is now activated and working. If you are being asked to purchase a subscription then need to refresh your computer's memory of the site (also referred to as clearing the Cache) to update your permissions so that your newly activated code is recognised and you can watch the videos that you have now been given access to.
Browser specific instructions on how to clear the Cache can be found by clicking here
I don't know where to redeem my code?
If you are new to Spurs TV Online then you should go to our Sign Up page and complete the instructions that appear on screen.
If you already have a log-in but no current active subscription then you should first log in to Spurs TV Online then follow the instructions that appear on the screen - click here to do this.
I have an existing subscription, how do I redeem my code?
If you already have an active subscription with Spurs TV Online then you should go to My Account and click on 'Promotional Codes', there are on-screen instruction on this page.
Please note that the access that your promotional code gives you will be added to your existing subscription from your next billing date so if you are on an annual subscription with more than a few months left then you should contact customer services to arrange a refund if you pay by Credit Card/PayPal. If you pay via direct debit then we are sorry but we are unable to offer a partial refund due to the nature of the agreement with your bank.
The page won't accept my code...
If you are given a message that the code is invalid then please contact email@example.com for further support. In your email, please ensure that you give the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Spurs TV Online status (e.g. new/existing subscriber etc).
I put my code in but it disappeared...
If you have gone directly to the code redemption page without logging in then when you enter your code a box will appear asking you to log in or register. If you register from this page, your code will be accepted straight away. If you log in at this point then you are required to re-enter your code on the code redemption page to verify that all details are correct. Once you have re-entered your code, your code will be redeemed as normal.
None of the above
If your problem is not resolved by one of the above solutions then please contact firstname.lastname@example.org stating the following details: Name, Promotional Code, the offer that you are trying to redeem, the email address that you are using for this and your current Spurs TV Online status (e.g. new/existing subscriber etc).