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  • Jobs at Tottenham Hotspur

    Fan Liason Staff

    The Club is searching for match day Fan Liaison Staff to act as key promoters for the Club. The staff will have the crucial public facing responsibility of representing the Club by meeting and greeting supporters all around the stadium and at key off site locations. They will also be involved in ensuring the safety of everyone attending events at the stadium, remaining courteous and helpful at all times, and being proactive in reporting and handling any issues.

    We are looking for candidates who are confident, proactive and remain calm under pressure. All candidates should be familiar with the local area and community and they should be able to communicate clearly and effectively to supporters, visitors and key Club personnel. Fluency in a second language is helpful but not essential.

    All candidates should be flexible and able to take on work during First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to: fanliaison@tottenhamhotspur.com

    Tottenham Hotspur Football Club welcomes applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Match Day Sales Assistants

    The Club is searching for Match Day Sales Assistants to work in its busy stadium shops during the 2016/17 season. Successful candidates will be involved in selling merchandise, providing excellent customer service, operating tills and handling cash, replenishing stock, and maintaining great shop floor presentation.

    We are looking for candidates who are confident, self-motivated, service-oriented and are willing to work as part of a team. Full training will be given, but some good customer service and/or retail experience is an advantage.

    All candidates should be flexible and able to work during all First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to: Mandeep.gora@tottenhamhotspur.com  

    Closing deadline for applications is 15 August but you are encouraged to send your application in as soon as convenient.

    We welcome applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Match Day Retail Security Assistants 

    The Club is searching for Match Day Retail Security Assistants to work in its busy stadium shops during the 2016/17 season. Successful candidates will be involved in greeting customers at entry points, checking bags upon alarm activation, being vigilant on the shop floor to prevent thefts, and approaching customers who may be involved in suspicious activity.

    We are looking for candidates who are confident, self-motivated, service-oriented and are willing to work as part of a team. Full training will be given, but some customer service experience is an advantage.

    All candidates should be flexible and able to take on work during First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to: Mandeep.gora@tottenhamhotspur.com  

    Closing deadline for applications is 15 August, but you are encouraged to send your application in as soon as convenient.

    Tottenham Hotspur Football Club welcomes applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    FULL TIME RETAIL ASSISTANT

    MEGASTORE – WHITE HART LANE

    An opportunity has arisen for a bright and enthusiastic person to join the team at the Club’s Megastore in Tottenham as a full time Retail Assistant.  The position would suit a candidate who values great customer service and satisfaction and who enjoys dealing and interacting with the general public.

    All applicants must have a flexible attitude and be team players. The hours of work are 9.30am to 5.30pm, 35 hours per week in total, to include weekend work.

    Closing deadline 12 August 2016

    To apply, please send a full CV and short covering note, to Abbie Jordanou at abbie.jordanou@tottenhamhotspur.com  

    Alternatively, please send a hard copy of your CV to the following address:

    Abbie Jordanou

    Tottenham Hotspur Football Club
    Bill Nicholson Way
    748 High Road
    Tottenham
    London

    N17 0AP

    Telesales Executives

    The Club is seeking two bright and energetic Telesales Executives to work within its Hospitality Sales department, so as to cater for the increased sales opportunities generated by the new stadium project.

    The two Execs will be primarily focused on maximising appointments to the Spurs Marketing Suite through targeted Telesales. They will also sell Corporate Box and Premium Lounge offerings for the new stadium, either meeting or exceeding their individual targets.

    The positions will involve full time hours to include shift-work during occasional early mornings, evenings, weekends and/or Bank Holidays, so flexible candidates are sought. It is essential that all applicants have an interest or desire to work in sales.

    KEY RESPONSIBILITIES

    Contact existing, lapsed and prospective customers with a view to securing viewings to the Spurs Marketing Suite

    Identify and proactively instigate telesales client interactions through reliable research

    Deliver on individual and team sales targets

    Facilitate the delivery of individual sales and appointment targets

    Represent the Club positively at match days, PR events, exhibitions and conferences, with a view to maximising sales

    Negotiate closure of all sales and manage handover to Sales Support Team

    Deliver timely sales reports to line manager

    Track weekly performance against agreed targets and manage sales pipeline  

    Support the Hospitality sales team during periods of peak activity, as required

    REQUIRED PERSONAL ATTRIBUTES

    Excellent communicator with impeccable telephone manner

    Gifted negotiator and influencer

    Creative, energetic and target driven

    Thrives under pressure

    Can work under own initiative but is a supportive team member

    REQUIRED SKILLS AND EXPERIENCE

    At least 1 year’s experience in a customer facing or telesales role

    Experience of strategic prospecting and cold calling capability at executive level

    To apply, please send a CV and covering letter of no more than 500 words, to hospitalityrecruitment@tottenhamhotspur.com. In your cover letter, please include:

    Your current salary
    Your desired salary
    Your notice period
    Whether you have the right to work in the UK
    Details of your interest in sales

    Applications will be reviewed on an ongoing basis so you are encouraged to send materials in as soon as possible.

    Physical Activity Instructor – Tottenham Hotspur Foundation & Macmillan

    Reporting Structure:
    The job holder will report to relevant Senior Manager within Tottenham Hotspur Foundation (THF) and liaise closely with Macmillan.

    Contracted Hours:

    Maternity cover, fixed term 37 Hour per week contract (Barnet). This may include Evening & Weekend work.

    Payment:

    Salary will be offered at £22-24k pa

    Job Outline:

    To deliver MacMillan and Tottenham Hotspur Foundation Physical Activity Referral service to people affected by cancer, facilitating group exercise classes and gym based 1-1 sessions.

    Daily contact with patients to establish a rapport and gain the individual's trust will be essential at the initial consultation, where the post holder will be expected to complete basic health and psychological assessments, along with agreeing SMART goals. Recognition of the issues common to the referred clients is important to establish this relationship.

    Instructors will also be expected to deliver group based exercise classes, requiring group facilitation skills as well as excellent engagement and verbal communication skills.

    The post holder may be required to promote the service to referring health professionals and patient support groups to generate interest in the service. Whilst also promoting the benefits to patient support groups of being active.

    Patients may be referred with a wide range of medical conditions; physical and mental. This will require a high level of awareness and sensitivity, when making lifestyle recommendations to individuals. The acknowledgement of peoples' barriers must be addressed in order to effectively influence their behaviour change.

    The Candidate:

    You must have a minimum of 3 years experience of delivering sporting activities within community settings, schools and holiday provisions.

    You will have good organisational and time management skills, and have a good knowledge of the Greater North London area. You will hold a valid First Aid and Safeguarding certificate.

    Qualifications

    Essential

    • Exercise Referral qualification recognised by Register of Exercise Professionals.
    • Broad range of exercise qualifications, particularly regarding specialist groups/conditions.

    Desirable

    • Canrehab Qualification
    • Educated to degree level or equivalent experience. 

    Experience

    Essential

    • Experience of working within an Exercise Referral programme.
    • Experience of providing exercise classes and designing one-to-one programmes.

    Desirable

    • Experience of working within an NHS, local authority or multi-agency organisation.

    Skills

    Essential

    • Demonstrable, excellent group exercise facilitation skills.
    • Excellent communication skills, with the ability to present complex information in an understandable way.
    • Ability to manage time effectively, planning own workload and setting appropriate objectives and deadlines.
    • Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
    • Demonstrable experience of thoroughly analysing information, and considering alternative solutions, adapting to new ways of working where necessary.

    Personal Qualities

    Essential

    • Excellent customer care skills, with experience of adapting services, where possible, to meet customer needs and can take the initiative to work with other agencies where necessary.
    • Ability to demonstrate an understanding of how teams work with other services and takes a proactive approach towards helping others.
    • Commitment to equality and diversity, accepting differences and treating everyone fairly.
    • Demonstrable experience of coping well under pressure and difficult situations, able to identify and act on own development needs.

    Full UK driving license is desired and access to transport.

    Tottenham Hotspur Foundation is committed to equality and to safeguarding and promoting the welfare of children (under 18s). The Foundation expects all staff to share this commitment, including applicants for this position.

    This position is subject to DBS Disclosure at Enhanced level with children’s barred list check.

    Tottenham Hotspur is an equal opportunities employer.

    If you are interested please send a covering letter and CV to katrina.heal@tottenhamhotspur.com

    Application closes 8 August 2016

    Employment & Education NEET Adviser

    CONTRACT: £24,000 pa, 12-month contract, full-time

    DEPARTMENT: Employment & Skills, Tottenham Hotspur Foundation

    REPORTS TO: Employment & Skills Manager

    LOCATION: Tottenham

    Job Description

    At the Foundation, we create opportunities that change lives of those living in our local community. We work with a wide range of age groups from primary school children and their parents to older people living in sheltered accommodation. However, education and employment opportunities are at the heart of what we do.

    Through our strong links with local educators, employers and government, we work with young people aged 16-24, helping them to develop, gain qualifications and progress on to apprenticeship schemes and accessible routes to employment and education.

    The Skills Funding Agency (SFA), part-funded by the European Social Fund (ESF), has developed a programme in North London to engage and support young people Not in Employment, Education or Training (NEET) and facing barriers to learning and employment. The Foundation will support young people facing barriers to work or learning, address barriers to inclusion, and help them progress to and retain in education and/or employment.

    To read the full job description - please download this file.

    To apply, please send your CV and a covering letter to foundation@tottenhamhotspur.com with the subject line: Employment & Education NEET Adviser.

    Closing date: 5 August

    Tottenham Hotspur Traineeship

    Tottenham Hotspur Foundation

    Tottenham Hotspur Foundation is offering you the opportunity of a Coaching Traineeship at White Hart Lane stadium.

    During this 12 week traineeship in Administration, Education, Health or Community Development you will be placed with the appropriate team in the foundation office during the 12 week placement.

    The eligibility criteria we are looking for is, 16-18 year olds, unemployed and not in full time education. Next to this, you cannot hold a qualification higher than a level 2 or equivalent.

    The Traineeship has 3 key elements:

    • Work experience with Tottenham Hotspur Foundation
    • Principles of Sports Coaching
    • L1 Award in Employability and Customer Service

    Position: Full Time Community Coach

    Detailed Requirements:

    • Be self-motivated, committed and reliable once assigned work.
    • Deliver a variety of comprehensive coaching activities that maintain and meet the needs of individuals or groups delivered to, in line with syllabus (or National Curriculum) or to achieve desired outcomes.
    • Work with individuals and/or groups from a range of backgrounds.
    • Be responsible for the correct use and safe keeping of equipment and facilities allocated to coach/session and update risk assessments accordingly.
    • Build and support positive working partnerships with existing/new key partners to receive continued funding for delivery of programmes.
    • Maintain high standards of professional behaviour towards colleagues, young people with whom we engage and the wider general public when working for THF.
    • Develop professional and supportive relationships with the young people engaged through session delivery.
    • Undertake regular professional development days as set by THF in order to continue your own personal development, whilst allowing us to continue setting a bench mark within the industry.
    • Undertake administrative tasks related to the sessions/ tasks, including updating registers, consent forms, risk assessment, incident and accident forms, writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
    • Have knowledge and experience of working in diverse settings, such as housing estates, youth clubs, leisure centres, public parks and open spaces, schools and Post 16 colleges.
    • Have up to date knowledge of, and adhere to, all Tottenham Hotspur policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures, including those of venues where you may be based.
    • Undertake other duties as required to ensure efficient delivery of Tottenham Hotspur Foundation sessions.

    To secure a place or/and an information pack please contact: Mathijs Leenhouts mathijs.leenhouts@tottenhamhotspur.com.