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    Physical Activity Instructor – Tottenham Hotspur Foundation & Macmillan
    Disability Access Officer
    Store Manager - Enfield
    Retail Assistant - Harlow
    Functional Skills and Vocational Tutor
    Tottenham Hotspur Traineeship

    Physical Activity Instructor – Tottenham Hotspur Foundation & Macmillan

    Reporting Structure

    The job holder will report to relevant Senior Manager within Tottenham Hotspur Foundation (THF) and liaise closely with Macmillan.

    Contracted Hours

    Maternity cover, fixed term 37 Hour per week contract (Enfield). This may include Evening & Weekend work.

    Payment

    Salary will be offered at £22-24k pa

    Job Outline

    To deliver MacMillan and Tottenham Hotspur Foundation Physical Activity Referral service to people affected by cancer, facilitating group exercise classes and gym based 1-1 sessions.

    Daily contact with patients to establish a rapport and gain the individual's trust will be essential at the initial consultation, where the post holder will be expected to complete basic health and psychological assessments, along with agreeing SMART goals. Recognition of the issues common to the referred clients is important to establish this relationship.

    Instructors will also be expected to deliver group based exercise classes, requiring group facilitation skills as well as excellent engagement and verbal communication skills.

    The post holder may be required to promote the service to referring health professionals and patient support groups to generate interest in the service. Whilst also promoting the benefits to patient support groups of being active.

    Patients may be referred with a wide range of medical conditions; physical and mental. This will require a high level of awareness and sensitivity, when making lifestyle recommendations to individuals. The acknowledgement of peoples' barriers must be addressed in order to effectively influence their behaviour change.

    The Candidate

    You must have a minimum of 3 years experience of delivering sporting activities within community settings, schools and holiday provisions.

    You will have good organisational and time management skills, and have a good knowledge of the Greater North London area. You will hold a valid First Aid and Safeguarding certificate.

    Qualifications

    Essential

    • Exercise Referral qualification recognised by Register of Exercise Professionals.
    • Broad range of exercise qualifications, particularly regarding specialist groups/conditions.

    Desirable

    • Canrehab Qualification
    • Educated to degree level or equivalent experience.

    Experience

    Essential

    • Experience of working within an Exercise Referral programme
    • Experience of providing exercise classes and designing one-to-one programmes.

    Desirable

    • Experience of working within an NHS, local authority or multi-agency organization.

    Skills

    Essential

    • Demonstrable, excellent group exercise facilitation skills.
    • Excellent communication skills, with the ability to present complex information in an understandable way.
    • Ability to manage time effectively, planning own workload and setting appropriate objectives and deadlines.
    • Ability to think about alternative ways of doing things and being open to new work practices and responsive to change.
    • Demonstrable experience of thoroughly analysing information, and considering alternative solutions, adapting to new ways of working where necessary.

    Personal Qualities

    Essential

    • Excellent customer care skills, with experience of adapting services, where possible, to meet customer needs and can take the initiative to work with other agencies where necessary.
    • Ability to demonstrate an understanding of how teams work with other services and takes a proactive approach towards helping others.
    • Commitment to equality and diversity, accepting differences and treating everyone fairly.
    • Demonstrable experience of coping well under pressure and difficult situations, able to identify and act on own development needs.

    Full UK driving license is desired and access to transport.

    Tottenham Hotspur Foundation is committed to equality and to safeguarding and promoting the welfare of children (under 18s). The Foundation expects all staff to share this commitment, including applicants for this position.

    This position is subject to DBS Disclosure at Enhanced level with children’s barred list check.

    Tottenham Hotspur is an equal opportunities employer.

    If you are interested please send a covering letter and CV to katrina.heal@tottenhamhotspur.com

    Application closes 20 May 2016.

    Disability Access Officer

    The Club is looking for an experienced Disability Access Officer to champion, safeguard and improve accessibility across the business by managing and leading on all matters related to facilities and access for disabled supporters, customers, employees, volunteers and guests across all the Club’s sites. The successful candidate will provide valuable input into the planning of accessibility requirements for the new stadium, liaising with managers across all departments. They will also manage the relationship between the Club and members of the public requiring information and/or assistance related to facilities and ticket sales for supporters with disabilities, and execute their requirements. The role will include home match-day assistance of disabled patrons and, as such, will involve some evening and weekend work.

    Key Responsibilities

    • Use knowledge of all relevant legislation and good practice to implement and facilitate accessibility across all Club sites (Equality Act 2010, UK Accessible Stadia, CAFE and UEFA Access for All)
    • Promote the needs of disabled people within the Club by championing disability issues and the business benefits of delivering a fully accessible stadium
    • Undertake regular audits and make proactive and timely suggestions to ensure the Club is not only legally compliant, but provides first class accessibility to all disabled supporters, guests and employees, across all sites (to include reception areas, ticket offices and shops, amenities, all stadium seating, hospitality and VIP areas, and parking)
    • Develop a network of relevant industry contacts (UEFA, FA, fellow Premier League clubs, Level Playing Field) to ensure the Club is at the forefront of accessibility provisions
    • Implement a reliable system to deal with adequate workplace adjustments for all employees with a disability
    • Assess in-house disability training needs and deliver training as appropriate, ensuring all staff are aware of their responsibilities to disabled people and feel able to communicate and interact with a wide range of disabled people with different access requirements
    • Act as main point of contact for all enquiries related to facilities access and ticketing for disabled supporters, for both home and UK away matches
    • Work with other departments at the club and external agencies to ensure access information for disabled supporters and visitors is available via all club media portals and is available in accessible formats
    • Build strong relationships with the Club’s network of disabled supporters and relevant associations or groups; establish dialogue between networks and official Club channels
    • Manage and execute their individual match-day requirements (to include parking and accessibility requirements)
    • Generate and maintain a legally compliant and comprehensive audit trail of disabled visitors’ access, for every fixture

    Applications will only be considered from those who have the following personal attributes and skills/experience:

    Personal Attributes

    • Highly organised, proactive and self-sufficient
    • Strong communication (written and verbal) and relationship-building skills
    • Experience handling difficult customer-facing situations with sensitivity and professionalism
    • Supportive of colleagues and willing to ‘muck in’
    • Generates ideas and thinks of creative solutions to problems
    • Values and respects others, and is committed to equal opportunities
    • Gets things done, delivers to high standards, takes responsibility

    Skills and Experience

    • Sound experience and operating knowledge of the Equality Act 2010 and all legislation and good practice related to accessibility for disabled people
    • Experience with disabled facilities planning requirements
    • Attention to detail and a methodical approach to record keeping and administration
    • Strong problem-solving skills
    • Excellent telephone manner
    • Clear, engaging and responsive communication skills
    • Ability to project a professional image and build rapport with external customers as well as with internal stakeholders of all seniority levels
    • IT literate, with excellent knowledge of Microsoft office suite

    Application Method

    To apply, please send an email to applications@tottenhamhotspur.com before 10pm on 2nd May 2016, with:

    • A covering letter of no more than 500 words
    • Your full CV
    • Your salary expectations
    • Your notice period
    • Details of where you saw the ad

    Store Manager - Enfield

    An excellent job opportunity has arisen for a Store Manager to be responsible for the running of one of the Club’s stores, based in Enfield.

    The main purpose of the role is to deliver excellent customer service and selling skills, keeping to the agreed shop layout plans and standards of merchandising to maximise sales and profit through product placement and reviewing and implementing all cash handling and till procedures.

    • Delivering exceptional customer service at all times, both individually and through the team.
    • Delivering highest standards of stock presentation, to drive sales densities in store.
    • Accurately and safely handling cash throughout the store, supported by regular training and checking of individual and store performance.
    • Ensuring staffing levels provide excellent customer service at all trading periods by effective labour scheduling.
    • Coaching and training the team to perform at high standards and deliver on KPI’s.
    • Achieving sales and profit targets.
    • Stock holding and wastage.
    • Complying with good health and safety.

    The role requires all candidates to have an understanding of P&L and the setting of targets, together with an experience of mystery shopping results. An element of flexibility is required within this role.

    All applicants must have at least 3 years’ management experience within retail, and ideally in a leading fast paced environment.

    Closing deadline: 3 May 2016

    To apply, please send a full CV and covering letter of no more than 500 words, to paul.moynihan@tottenhamhotspur.com.

    Alternatively, please send a hard copy of your CV and letter to the following address:

    Paul Moynihan
    Store Operations Manager
    Unit 10, Kier Park
    Ponders End Industrial Estate
    East Duck Lees Lane
    Ponders End, Enfield
    Middx EN3 7SR

    Retail Assistant - Harlow

    An opportunity has arisen for a bright and enthusiastic person to join the team at the Club’s Harlow store as a full time Retail Assistant, on a fixed term maternity cover of approximately one year, starting in July. The position would suit a candidate who values great customer service and satisfaction and who enjoys dealing and interacting with the general public.

    All applicants must have a flexible attitude and be team players. The hours of work are 9.30am to 5.30pm, 35 hours per week in total, to include weekend work.

    Closing deadline: 6 May 2016

    To apply, please send a full CV and a short covering note, to gemma.white@tottenhamhotspur.com

    Alternatively, please send a hard copy of your CV and letter to the following address:

    Gemma White
    Spurs Shop
    33B Harvey Centre
    Harlow
    CM20 1XW

    Functional Skills and Vocational Tutor

    Tottenham Hotspur Foundation

    Location: Tottenham Hotspur
    Department: Employment and Skills

    Reporting structure

    The job holder will report to Employment and Skills Manager.

    Job purpose

    To deliver sessions covering functional skills, unaccredited employability, soft skills and accredited vocational skills. Assessing the work carried out by your learners. Encourage your learners to further learning or training.

    Training and professional development:

    • To deliver functional skills qualifications from Entry 1 to Level 2, and embed into employability and vocational qualifications to 16+.
    • Deliver accredited and unaccredited employability skills and accredited vocational skills.
    • Prepare resources, session plans and schemes of work.
    • Meet the quality assurance standards of funders. Including assessment of needs, individual learning plans, monitor attendance, assess workbooks and review progress.
    • ecord participants and their outputs on the Foundation Customer Relationship Database.
    • Continuous professional development and be committed to developing your own skills.

    Person specification:

    • You must have or be working towards a teaching qualification (for example: PTTLS, DTTLS, PGCE, etc.).
    • Must have experience training or tutoring 16+.
    • Have experience of dealing with Awarding Bodies and exam procedures.
    • Have ability of motivating learners from disadvantaged backgrounds.
    • Excellent organisational time management and IT skills.
    • Committed to completing funder’s paperwork and submitting claims on time, and meeting the foundation’s targets.

    To apply, please send a full CV to Ella Watson Ella.Watson@tottenhamhotspur.com

    Tottenham Hotspur Traineeship

    Tottenham Hotspur Foundation

    Tottenham Hotspur Foundation is offering you the opportunity of a Coaching Traineeship at White Hart Lane stadium.

    During this 12 week traineeship in Administration, Education, Health or Community Development you will be placed with the appropriate team in the foundation office during the 12 week placement.

    The eligibility criteria we are looking for is, 16-18 year olds, unemployed and not in full time education. Next to this, you cannot hold a qualification higher than a level 2 or equivalent.

    The Traineeship has 3 key elements:

    • Work experience with Tottenham Hotspur Foundation
    • Principles of Sports Coaching
    • L1 Award in Employability and Customer Service

    Position: Full Time Community Coach

    Detailed Requirements:

    • Be self-motivated, committed and reliable once assigned work.
    • Deliver a variety of comprehensive coaching activities that maintain and meet the needs of individuals or groups delivered to, in line with syllabus (or National Curriculum) or to achieve desired outcomes.
    • Work with individuals and/or groups from a range of backgrounds.
    • Be responsible for the correct use and safe keeping of equipment and facilities allocated to coach/session and update risk assessments accordingly.
    • Build and support positive working partnerships with existing/new key partners to receive continued funding for delivery of programmes.
    • Maintain high standards of professional behaviour towards colleagues, young people with whom we engage and the wider general public when working for THF.
    • Develop professional and supportive relationships with the young people engaged through session delivery.
    • Undertake regular professional development days as set by THF in order to continue your own personal development, whilst allowing us to continue setting a bench mark within the industry.
    • Undertake administrative tasks related to the sessions/ tasks, including updating registers, consent forms, risk assessment, incident and accident forms, writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
    • Have knowledge and experience of working in diverse settings, such as housing estates, youth clubs, leisure centres, public parks and open spaces, schools and Post 16 colleges.
    • Have up to date knowledge of, and adhere to, all Tottenham Hotspur policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures, including those of venues where you may be based.
    • Undertake other duties as required to ensure efficient delivery of Tottenham Hotspur Foundation sessions.

    To secure a place or/and an information pack please contact: Mathijs Leenhouts mathijs.leenhouts@tottenhamhotspur.com.