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  • Jobs at Tottenham Hotspur

    Supporter Services Executive

    We are searching for a Supporter Services Executive to represent the Club in conversations across its diverse supporter base and handle a wide range of issues affecting those fans.

    The successful candidate will have experience delivering excellent customer service, have an understanding of the supporter journey and current supporter politics, and ideally have experience working in elite level sport administration. The position will involve match day work so candidates should be willing and able to work over weekends and/or Bank Holidays.

    To apply, please send a CV and covering letter of no more than one page to , with the job title in the subject line, before Friday 21 October at 4pm BST. In your cover letter, please outline your salary expectations and where you heard of the vacancy.

    Regrettably, we are unable to get back to unsuccessful candidates due to the volume of applications we receive, and we ask for your understanding on this matter. Candidates successful in securing an interview can expect to hear back within two weeks of the closing deadline.

    Tottenham Hotspur Football Club welcomes applications from anyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.


    To provide exceptional and informative customer service to the Club’s diverse supporter base, upholding the Club’s high standards of Equality and Inclusion.

    To facilitate the smooth running and effectiveness of all supporter related interactions.


    • Manage all inbound correspondence related to ‘front of house’ supporter issues
    • Input into development of a CRM solution for supporter correspondence management and reporting
    • Ensure all supporter and customer facing information is kept up to date and relevant, including the Club’s interactive portal ‘iSpurs’
    • Monitor fan forums, message boards, blogs, social media and other digital channels to identify issues raised by supporters, proactively solving any issues that arise
    • Produce regular reports and detailed data/trend analysis relating to supporter facing issues, providing ideas and concepts for continued improvements to service
    • Act as point of contact for independent supporters groups and organisations, such as the Tottenham Hotspur Supporters Trust
    • Act as point of liaison for supporters at all home matches and a number of away matches (domestic and European)
    • Manage the Club’s away travel operation for supporters in conjunction with the Club’s chosen official travel partner
    • Liaise with the Safety and Stadium Operations team on match days to ensure a smooth match day experience for all supporters attending our stadium



    • Thinks ahead, generates innovative ideas
    • Values & respects others, builds relationships, collaborates
    • Gets things done, delivers to highest of standards, takes responsibility
    • Driven and thrives working under own initiative
    • Has a high level of integrity, discretion and maturity
    • Committed, hardworking, with a flexible attitude


    • Demonstrable experience delivering excellent customer services in a relevant context (minimum 1 year)
    • Exceptional oral and written communication skills, tailoring own style according to audience
    • Excellent report writing skills
    • A high level of competence in in Microsoft Office Suite and ticketing and/or CRM systems and databases
    • The ability to compose unique correspondence in a pressured environment
    • Experience in dealing with stakeholders at varying levels
    • Experience in working within an elite level sporting environment
    • A practical understanding of supporters’ involvement at one of the top 20 Clubs in the world



    An opportunity has arisen for a bright and enthusiastic person to join the team at the Club’s Waltham Cross store as a part-time weekend Retail Assistant (13 hours per week, on Saturdays and Sundays).  The position would suit a candidate who values great customer service and satisfaction and who enjoys dealing and interacting with the general public.

    All applicants must have a flexible attitude and be team players.

    Closing deadline: 29 October 2016

    To apply, please send a full CV and covering note, to

    Alternatively, please send a hard copy of your CV to the following address:

    Charlie Bagley
    Spurs Shop
    76/77 The Pavilion
    High Street
    Waltham Cross
    EN8 7BZ

    Tottenham Hotspur Football Club welcomes applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Match Day Sales Assistants

    The Club is searching for Match Day Sales Assistants to work in its busy stadium shops during the 2016/17 season. Successful candidates will be involved in selling merchandise, providing excellent customer service, operating tills and handling cash, replenishing stock, and maintaining great shop floor presentation.

    We are looking for candidates who are confident, self-motivated, service-oriented and are willing to work as part of a team. Full training will be given, but some good customer service and/or retail experience is an advantage.

    All candidates should be flexible and able to work during all First Team home matches, to include Saturdays, Sundays, mid-week evenings and Bank Holidays. They should also be of legal employment age and have the right to work in the UK.

    To apply, please email a CV and short covering note, to:

    Closing deadline for applications is 28 October but you are encouraged to send your application in as soon as convenient.

    Tottenham Hotspur Football Club welcomes applications from everyone regardless of age, disability, race, colour or ethnic and national origins, religion or belief, or sexual orientation.

    Coaching Traineeship - Tottenham Hotspur Foundation

    Tottenham Hotspur Foundation is offering you the opportunity of a Coaching Traineeship at White Hart Lane stadium.

    During this 12 week traineeship in Administration, Education, Health or Community Development you will be placed with the appropriate team in the foundation office during the 12 week placement.

    The eligibility criteria we are looking for is, 16-24 year olds, unemployed and not in full time education. Next to this, you cannot hold a qualification higher than a level 2 or equivalent.

    The Traineeship has 3 key elements:

    • Work experience with Tottenham Hotspur Foundation
    • Principles of Sports Coaching
    • L1 Award in Employability and Customer Service

    Position: Full Time Community Coach

    Detailed Requirements:

    • Be self-motivated, committed and reliable once assigned work.
    • Deliver a variety of comprehensive coaching activities that maintain and meet the needs of individuals or groups delivered to, in line with syllabus (or National Curriculum) or to achieve desired outcomes.
    • Work with individuals and/or groups from a range of backgrounds.
    • Be responsible for the correct use and safe keeping of equipment and facilities allocated to coach/session and update risk assessments accordingly.
    • Build and support positive working partnerships with existing/new key partners to receive continued funding for delivery of programmes.
    • Maintain high standards of professional behaviour towards colleagues, young people with whom we engage and the wider general public when working for THF.
    • Develop professional and supportive relationships with the young people engaged through session delivery.
    • Undertake regular professional development days as set by THF in order to continue your own personal development, whilst allowing us to continue setting a bench mark within the industry.
    • Undertake administrative tasks related to the sessions/ tasks, including updating registers, consent forms, risk assessment, incident and accident forms, writing case studies that demonstrate impact of projects, and recording any outcomes and accreditations achieved by participants using relevant monitoring and evaluation systems.
    • Have knowledge and experience of working in diverse settings, such as housing estates, youth clubs, leisure centres, public parks and open spaces, schools and Post 16 colleges.
    • Have up to date knowledge of, and adhere to, all Tottenham Hotspur policies and procedures, including those relating to Safeguarding, Health and Safety and emergency procedures, including those of venues where you may be based.
    • Undertake other duties as required to ensure efficient delivery of Tottenham Hotspur Foundation sessions.

    To secure a place or/and an information pack please contact: Mathijs Leenhouts