CONTACTS

Tottenham Hotspur is proud of its relationship with fans and constantly strives to improve supporters’ match day experience and day-to-day interaction with the Club.

If you do have reason to complain on match day, please speak to a steward or member of our staff. We find that 90% of all complaints can be resolved at the time of the initial problem.

If your complaint cannot be resolved on the day or it is about another matter, please select the appropriate contact us and we will endeavour to reply to you as quickly as possible and certainly within five working days.

Please do not direct e-mail queries to several different addresses as this slows the Club’s response times and may mean that your query is overlooked.

CUSTOMER SERVICES
For all general enquiries, complaint resolution or information requests, please email us at
customer.care@tottenhamhotspur.com.

DISABILITY LIAISON
For enquiries around the services and tickets available to disabled supporters, please email us at support@tottenhamhotspur.com or telephone our Disability Liaison Officer on 0208 365 5161.

CORPORATE HOSPITALITY, TOURS AND EVENTS
For all enquiries relating to our Corporate Hospitality packages please email us at corporate.hospitality@tottenhamhotspur.com or telephone our Hospitality and Events co-ordinator on 0208 365 5156. If would like further information regarding our conference facilities (including weddings), please email us at events@tottenhamhotspur.com. If you wish to secure your place on our Stadium Tours, please contact us at tours@tottenhamhotspur.com.

FOUNDATION
For all enquiries relating to the work of the Tottenham Hotspur Foundation and the associated coaching courses, please email us at foundation@tottenhamhotspur.com. If your query relates to a Foundation coaching course, please email coachingcourses@tottenhamhotspur.com

PRESS OFFICE
If you are a member of the Press and need to contact our Press and Media team, please email us at press.office@tottenhamhotspur.com

PUBLIC RELATIONS
For media access to our Public Relations team, please email us at public.relations@tottenhamhotspur.com

RETAIL
If you have a query relating to a recent purchase from the online shop or wish to comment on our retail and merchandise, please email us at mailorder@tottenhamhotspur.com or telephone 0844 499 5000 selecting option 2.

SPURS TV ONLINE
If you have a query or are experiencing difficulties with our online TV channel, please contact customerservices@premiumtv.co.uk

TICKET OFFICE
If you have a query relating to your home or away ticket purchases or loyalty points, please contact the Ticket Office at ticketoffice@tottenhamhotspur.com or telephone 0844 499 5000 selecting option 1 or option 3. If your enquiry relates to Bronze, Lilywhite or Junior One Hotspur membership, please contact us at onehotspur@tottenhamhotspur.com.


During peak periods, our Customer Services, Ticket Office and Retail teams are extremely busy and during these periods you may experience extended waiting times when contacting us. We will endeavour to respond to all email and written enquiries to these offices within 10 working days.
If you urgently require assistance with any ticketing issue, please do not communicate with us by email. You will be able to contact us via 0844 499 5000 and select the relevant option.

INVESTOR RELATIONS
Please contact investor@tottenhamhotspur.com