Stadium Access Card
If you are a Season Ticket Holder or One Hotspur Member, you will have received a Stadium Access Card. Remember to keep this somewhere safe and do not throw it away as you will need it for the next two seasons.
- bring your Access Card with you to all home matches in order to gain entry to the stadium;
- download the new Spurs Official app and log in with your unique Client Reference Number - the app will then load the home tickets associated with your Access Card into your ‘Profile’
If you are a Season Ticket Holder, your seat details will be displayed on your Access Card. If you are a One Hotspur Member, the seat details will be automatically loaded onto your Access Card upon each match ticket purchase.
Please note: ticketing arrangements may differ for European matches where some Season Ticket Holders may be relocated. Please check emails sent to you ahead of each match.
If you are a Season Ticket Holder and cannot attend a Premier League match for whatever reason, there are two separate ticketing platforms available for you to use:
- Ticket Exchange - If you want to sell your ticket
- Ticket Share - If you want to transfer your ticket
Please note – tickets obtained via Ticket Exchange, if you are a Season Ticket Holder or a One Hotspur Member, if you selected Member Card at delivery offering, will be added to your Access Card. If you chose Print at Home, these will be emailed to you to Print at Home and will not be available on your Stadium Access Card or Spurs Official App.
In the event that the fixture reaches a general sale, match tickets will be distributed to non-Members either as an e-ticket via email or as a traditional paper ticket.
If you select the print-at-home option when purchasing, please ensure you do so before travelling to the stadium.
Should you purchase a ticket and subsequently be unable to attend a fixture, you can apply for a full refund (minus booking fees) subject to providing written notice by no later than seven days before the match.
This relates to all Members purchasing via the One Hotspur Members’ priority sales windows, Guest Ticket sales (where Season Ticket Holders and Members are given the chance to purchase additional tickets before a full unrestricted general sale) and all general ticket sales.
Season Tickets are strictly non-refundable and only transferable through Ticket Exchange or Ticket Share.
In certain Cup competitions, we are obliged to provide an increased allocation for visiting supporters. This will result in visiting fans being located in the upper tiers of the North East corner and certain home Season Ticket Holders may be relocated. If your seat is one of those that are subject to relocation, you will have been notified at the point of purchase.
Our Ticket Office is located at the North-West corner of the stadium campus at Paxton Place. This is the place for any matchday ticketing enquiries.