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#ArchivedNews

Spurs v Stoke - information for fans

08 December 2017|Tottenham Hotspur

Here is everything you need to know if you are attending our Premier League match against Stoke City at Wembley Stadium, connected by EE, on Saturday.

A reminder that we kick-off at 3pm.

TICKET NEWS - SPURS v STOKE

Tickets for this fixture are on general sale. This is a Category C match. Purchase tickets HERE...  

'UNOFFICIAL' TICKETS

We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.

We are aware of some fans purchasing tickets for matches at Wembley through unofficial means resulting in disappointment at being unable to access the stadium.

The only official outlets for tickets are via our website HERE or our travel partners HERE.

NOAH'S ARK - SPREADING CHRISTMAS CHEER AT WEMBLEY

Our Official Charity Partner, Noah’s Ark Children’s Hospice, will be holding a collection around the stadium at tomorrow’s Premier League match against Stoke City at Wembley. Noah’s Ark is North’s London’s only ‘Hospice at Home’ service providing support for children and young people with life-limiting and life-threatening conditions and their families. We ask that fans please give generously to a fantastic cause and help make Christmas that little bit easier for the families of seriously ill children within our local community.

More details here...

AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS - BAG POLICY

We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE.

We recommend all fans arrive at a Wembley transport hub no later than 90 minutes before kick-off. For example, from arriving at Wembley Park station to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.

Turnstiles open 90 minutes before our 3pm kick-off against Stoke with Premium areas open at 12.30pm.

Every supporter entering the stadium will be searched before entry and this will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.

Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.

If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search.

Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.

Thanks, as always, for your understanding.

PICK UP YOUR MATCHDAY PROGRAMME ON SATURDAY

Jan Vertonghen is the cover star of Saturday's official matchday programme, which includes:

- Main feature interview with Erik Lamela
- Mauricio Pochettino’s exclusive programme column
- Discussion Panel: Heung-Min Son's goals
- Tottenham Tales: Memorable meetings with Stoke in the 1970s
- Garth Crooks on his time at both clubs
- Wembley Memories with Steve Hodge
- Meet another of our Academy starlets with our Under-18s Q&A

stoke_cover_full

All this and more is in Saturday’s programme – buy yours from one of several points around Wembley Stadium, still £3.50 for 100 pages. Alternatively, buy individual issues online here or subscribe for the season here.

TRAVEL INFORMATION

Wembley Stadium is a public transport destination.

We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.

More information about the various transport hubs can be found below...

As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.

All stations have direct services from Central London and connections beyond.

Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.

Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.

Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.

LONDON UNDERGROUND - SPURS v STOKE

Wembley Park
Enhanced Metropolitan Line services. Normal Jubilee Line services.

Wembley Stadium
Chiltern are offering enhanced matchday services.

Wembley Central
Normal Bakerloo Line and Southern services. No Overground services between Gospel Oak and Barking.

ARRIVING BY CAR

We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.

The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.

Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.

This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.

In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.

If you are arriving by car, the car park lay-out at Wembley is HERE.

ROADWORKS - SPURS v STOKE

Fans driving to Wednesday night's match should be aware of emergency water treatment works in the 'Triangle', High Road/Harrow Road, at the east side of the stadium. Eastbound traffic will be diverted via the A4089 (Park Lane). Fans are advised to avoid this area or plan extra time for journeys.

PARK & RIDE

For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE... 

RAIL INFORMATION - SPURS v STOKE

Greater Anglia have the following details for fans using rail services on Saturday:

- Cambridge; Stansted Airport and Hertford East services will run as timetable
- Southend Victoria, Braintree. Clacton-on-Sea, Ipswich and Norwich services will run as timetable

Post-match departures from Liverpool Street are listed below:
18:00 Norwich
18:02 Ipswich
18:10 Stansted Airport (1821 Tottenham Hale)
18:12 Hertford East (1825 Tottenham Hale)
18:13 Tottenham Hale Bishop's Stortford
18:13 Southend Victoria
18:18 Clacton-on-Sea
18:25 Stansted Airport (1836 Tottenham Hale)
18:28 Cambridge (1840 Tottenham Hale)
18:30 Norwich
18:35 Southend Victoria
18:38 Colchester Town
18:40 Stansted Airport (1851 Tottenham Hale)
18:43 Tottenham Hale Bishop's Stortford
18:42 Hertford East (1855 Tottenham Hale)
18:48 Braintree
18:55 Southend Victoria
18:55 Stansted Airport (1906 Tottenham Hale)
18:58 Cambridge North (1910 Tottenham Hale)
19:00 Norwich
19:02 Ipswich
19:10 Stansted Airport (1921Tottenham Hale)
19:12 Hertford East (1925 Tottenham Hale)
19:13 Tottenham Hale Bishop's Stortford
19:13 Southend Victoria
19:18 Clacton-on-Sea
19:25 Stansted Airport (1936 Tottenham Hale)
19:28 Cambridge(1940 Tottenham Hale)
19:30 Norwich
19:35 Southend Victoria
19:38 Colchester Town
19:40 Stansted Airport (1951 Tottenham Hale)
19:43 Tottenham Hale Bishop's Stortford
19:42 Hertford East (1955 Tottenham Hale)
19:48 Braintree
19:55 Southend Victoria
19:55 Stansted Airport (2006 Tottenham Hale)
19:58 Cambridge North (2010 Tottenham Hale)
20:00 Norwich
20:02 Ipswich
20:10 Stansted Airport (2021Tottenham Hale)
20:12 Hertford East (2025 Tottenham Hale)
20:13 Tottenham Hale Bishop's Stortford
20:13 Southend Victoria

Please check Greater Anglia's website greateranglia.co.uk for more timetable details and for service updates, follow Greater Anglia on Twitter via @greateranglia.   

SPURS RESPECTS

We are justly proud of our superb and loyal support at home and away.

We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.

If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).

Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).

RETAIL INFORMATION

Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Saturday's match against Stoke at Wembley.

We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.

We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.

Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.

All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.

Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our Spurs stores will not be exchanged or given a refund at the Wembley store.

Please note: From Boxing Day through to close of play, Monday 1 January, no exchanges or refunds will be actioned at the Wembley store.

Love to shop vouchers and gift cards are now accepted at Wembley and can only be redeemed in the Wembley store.

MAP OF RETAIL SITES AT WEMBLEY HERE...

EXTERNAL SHOPS/OPENING TIMES

Wembley store level B1 east side of the stadium 10am-6.30pm (now open during the duration of the match).
2x Olympic Way trailers either side of Olympic Way as you exit the train station - 11am-3pm
3x rapid retail unit turnstiles B/D and P outer concourse - 12pm-3pm
6 x programme pods located at BM/B1/F/J/N and K - 1pm–3pm

Printing is available on all three kits in the Wembley store only. Pre-printed shirts are available in the Wembley store.

INTERNAL KIOSKS/OPENING TIMES

Level 1
Blocks 108/128/137 - from when gates open until 4pm.

Level 2
Blocks 206/248 - from when gates open until 4pm.
Bobby Moore Lounge - from when gates open until 4pm.
Three Lions Gastro Pub -  from when gates open until 4pm.

Club Wembley
Walk-in shops East block 218 - 1.45pm-4pm.
Walk-in shops West block 234 - 1.45pm-4pm.

Level 3/4
Box level service - from when gates open until 4pm.

Level 5
Blocks 509/517/536/544 - from when gates open until 4pm.