Spurs v Bournemouth - Wembley information for fans
Thu 12 October 2017, 18:10|
Tottenham Hotspur
Here is everything you need to know ahead of visiting Wembley Stadium, connected by EE, for our Premier League match against AFC Bournemouth on Saturday. Kick-off is 3pm.
This information has been divided into sections - click the headline below to be directed straight to the relevant section:
Arrive early for security checks/bag policy
Retail information/offers at Wembley
ARRIVE EARLY FOR SECURITY CHECKS/BAG POLICY
We strongly advise supporters arrive early and enter the stadium as soon as possible.
Turnstiles open 90 minutes before our 3pm kick-off against Bournemouth, with Premium areas open two-and-a-half hours before kick-off, and all supporters entering the stadium will be searched before entry.
Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.
Searching will not be compromised in the event of queues building, even if the match has started. If bringing a bag is unavoidable, please try to use a transparent plastic bag as these will speed up the search. If you need to bring a bag for medical purposes, please inform us in advance at access@tottenhamhotspur.com and we will liaise with Wembley to ensure ease of entry.
Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.
We would recommend all fans arrive at the stadium in order to clear security in plenty of time before the match starts at 3pm. Increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.
FAN ZONE INFORMATION/DIWALI
Look out for our Fan Zones at Arena Square and the Events Pad at Wembley.
As the Club celebrates the cultural festival of Diwali, we will be treated to music from a Punjabi band at 11.30am and a sample of a dance performance by VP Bhangra, who will also be performing at half-time during the match, at 12.10pm.
Our activity is being recognised by Kick It Out and will see the launch of Punjabi Spurs – a UK-based cultural Supporters’ Club inclusive of fans of all backgrounds from around the world. More details here...
Elsewhere in our Fan Zones, look out for interviews with legends on the main stage at Arena Square, our Spurs DJs, skill zones, face painting, fan frames and plenty of giveaways! Also, keep an eye out for our popular mascots Chirpy and Lily.
More on Saturday's Fan Zones HERE.
TRAVEL INFORMATION
WEMBLEY STADIUM IS A PUBLIC TRANSPORT DESTINATION
We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.
More information about the various transport hubs can be found below...
As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.
All stations have direct services from Central London and connections beyond.
Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.
Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.
Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.
⚠️ Please note, the @metline will not be running between Aldgate & Kings cross tomorrow. Please plan your journeys accordingly ⚠️
— Wembley Stadium (@wembleystadium) October 13, 2017
ARRIVING BY CAR
We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.
The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.
Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.
This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.
In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.
PARK & RIDE
For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE...
RAIL INFORMATION
We have been advised by Greater Anglia that Cambridge services will have a bus-replacement service in operation between Stansted Airport and Cambridge.
Stansted Airport and Hertford East services will run as timetable.
Southend Victoria, Braintree. Clacton-on-Sea, Ipswich and Norwich services will run as timetable post-match.
Post-match departures from London Liverpool Street are listed below:
18:00 Norwich
18:02 Ipswich
18:10 Stansted Airport (1821 Tottenham Hale)
18:12 Hertford East (1825 Tottenham Hale)
18:13 Tottenham Hale, Bishop's Stortford
18:13 Southend Victoria
18:18 Clacton-on-Sea
18:25 Stansted Airport (1836 Tottenham Hale)
18:28 Cambridge^ (1840 Tottenham Hale)
18:30 Norwich
21:35 Southend Victoria
18:38 Colchester Town
18:40 Stansted Airport (1851 Tottenham Hale)
18:43 Tottenham Hale Bishop's Stortford
18:42 Hertford East (1855 Tottenham Hale)
18:48 Braintree
18:55 Southend Victoria
18:55 Stansted Airport (1906 Tottenham Hale)
18:58 Cambridge North^ (1910 Tottenham Hale)
19:00 Norwich
19:02 Ipswich
19:10 Stansted Airport (1921 Tottenham Hale)
19:12 Hertford East (1925 Tottenham Hale)
19:13 Tottenham Hale, Bishop's Stortford
19:13 Southend Victoria
19:18 Clacton-on-Sea
19:25 Stansted Airport (1936 Tottenham Hale)
19:28 Cambridge^ (1940 Tottenham Hale)
19:30 Norwich
19:35 Southend Victoria
19:38 Colchester Town
19:40 Stansted Airport (1951 Tottenham Hale)
19:42 Hertford East (1955 Tottenham Hale)
19:43 Tottenham Hale, Bishop's Stortford
19:48 Braintree
19:55 Southend Victoria
19:55 Stansted Airport (2006 Tottenham Hale)
19:58 Cambridge North^ (2010 Tottenham Hale)
20:00 Norwich
20:02 Ipswich
20:10 Stansted Airport (2021 Tottenham Hale)
20:12 Hertford East (2025 Tottenham Hale)
20:13 Tottenham Hale, Bishop's Stortford
20:13 Southend Victoria
^ Bus-replacement service in operation between Stansted Airport and Cambridge
Visit Greater Anglia's website or @greateranglia on Twitter for more timetable details and service updates.
SPURS RESPECTS
We are justly proud of our superb and loyal support at home and away.
We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.
If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).
Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).
RETAIL INFORMATION
Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Saturday's match against Bournemouth.
All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop and Club Wembley walk-in WEST shop when they show their membership cards at the till point.
Shirt printing will also be available in our main Wembley store.
We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.
We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.
Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.
External shops/opening times
Wembley store level B1 east side of the stadium 10am-6pm (now open during the duration of the match).
Printing is available on all three kits in the Wembley store only, the only kit we do not print in the Wembley shop is the goalkeeper kit.
Pre-printed shirts are available in the following areas:
Wembley store
Olympic way trailers 1 & 2
Concourse D and P
Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our spurs stores will not be exchanged or given a refund at the Wembley store.
Love to shop vouchers and gift vouchers (the old ones) are now accepted at Wembley.
They can only be redeemed in the following trading locations - Wembley store, Club Wembley walk in shop East block 218 and Club Wembley walk in shop West Block 234. Gift cards however are currently not being accepted at Wembley. They can only be redeemed in our external Spurs shops: Harlow, Enfield, Waltham Cross, Southend, Stevenage and 737 High Road and online.
2x Olympic Way trailers either side of Olympic Way as you exit the train station - 10am-3pm
3x rapid retail unit turnstiles B/D/P outer concourse - 11am-7pm
6 x programme pods located at BM/B1/F/J/N/K - 12pm–5pm
Fan Zone arena square located outside Wembley Arena - 11am-2.30pm
Internal kiosks/opening times
Level 1
Blocks 108/116/128/137 - from when gates open until 4pm.
Level 5
Blocks 509/517/536/544 - from when gates open until 4pm.
Level 2
Blocks 206/248 - from when gates open until 6pm.
Bobby Moore Lounge - from when gates open until 4pm.
Three Lions Gastro Pub - from when gates open until 4pm.
Supporters on Level 2 can take a Vitual Reality tour of the premium areas of our fantastic new stadium - look out for the stand outside the Three Lions bar.
Club Wembley
Walk-in shops East block 218 - 1.45pm-6pm.
Walk-in shops West block 234 - 1.45pm-6pm.
Level 3/4
Box level service - from when gates open until 4pm.
TOILETS AT WEMBLEY
Wembley Stadium will be ensuring that all toilets inside the stadium and on the external concourses will be opened up after the match. Additionally, in collaboration with Brent Council there will be a number of event day toilets deployed across the local area so we ask all fans to show respect for the local area and its community by utilising these.
There will be four event day toilet locations for Saturday’s fixture:
1. South Way at the junction with First Way - on the pavement adjacent to the electrical sub-station (4 units).
2. Wembley Hill Road near the junction with Park Place on the North Western corner of the green open space (4 units).
3. South Way immediately West of the Red Car Park exit - on the grass verge adjacent to the disused car park ramp (6 units), and
4. Olympic Way near the junction with Fulton Road - on the pedestrian walkway adjacent to Curry’s (10 units + 1 disabled access unit).
We will update supporters should any of these locations change for future home fixtures.
