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Season Ticket Terms and Conditions

Wed 06 April 2005, 12:00|Tottenham Hotspur

Tottenham Hotspur (Spurs) Football Club is located in North London. The club is also known as Spurs. Tottenham's home ground is White Hart Lane. The club motto is Audere est Facere (To dare is to do).

When you apply for your Season Ticket, you are accepting these terms and conditions so please take a moment to read them thoroughly.

In these Terms and Conditions:-

“the Club” means Tottenham Hotspur Football Club;

“the Communication Channels” means the Club’s Match-Day programme, Spurs Monthly, the Spurs Ticketline 0870 420 5000 and the Club’s website

“the Stadium” means White Hart Lane Stadium, Bill Nicholson Way, 748 High Road, Tottenham, London N17 0AP;

“Holder(s)” means the registered owner of the Season Ticket;

“Season” means the 2005/2006 football season;

“Season Ticket” means the book of vouchers entitling the Holder to admissions for matches played at the Stadium by the Club’s first team in the FA Premier League and the first two (2) home Cup-Ties in either the FA Cup, Football League Cup or UEFA Cup (if applicable).

1. General
1.1 If these Terms and Conditions are not acceptable to Holders then the Season Ticket should be returned immediately intact. No refunds will be issued after the Season has commenced. The use of one (1) or more of the vouchers for any match will constitute acceptance of these Terms and Conditions.

1.2 Holders must at all times do everything within their power and control to protect and enhance the good name of the Club.

1.3 The Club reserves the right to amend these Terms and Conditions within reason at any time without prior notice.

1.4 Renewal notices will be sent through the post to all Holders at the close of the Season. If payment is not received by the notified date all seat(s) will be re-allocated without further notice to the Holder.

1.5 The dates of all matches being played at the Stadium are subject to revision and change due to television coverage and other circumstances and in this regard Holders are advised to contact the Club’s Communication Channels.

2. Season Tickets
2.1 The Season Tickets remain the property of the Club at all times.

2.2 Holders should check prior to the commencement of the Season that the Season Ticket contains all the appropriate numbered and lettered vouchers. Missing vouchers cannot be replaced after that date.

2.3 Season Tickets are non-transferable and are only valid when used by the Holder. Under no circumstances whatsoever is the Holder permitted to sell any tickets to a third party.

2.4 It is the Holder’s responsibility to tear out the correct voucher in the presence of the turnstile operator, failing which admission to the Stadium may be refused. The match voucher specified by the Club may not run concurrently and therefore Holders must not remove unused vouchers from their booklet as these may be required for a match at a later date.

2.5 If Holders arrive at the Stadium without their Season Ticket or do not have the correct voucher in their booklet they may be able to obtain a duplicate match ticket from the Ticket Office at a non-refundable cost of £50.00 (of which £40.00 may be refunded by the Club on submission to the Ticket Office of the original correct voucher) and provided that they have with them proof of identity at that time. The Club reserves the right to withdraw this facility at any time without prior notice.

2.6 If the Season Ticket is lost or stolen, then written confirmation should be supplied to the Ticket Office together with a police report number. A non-refundable administration fee of £50.00 will be required to be paid before a new Season Ticket is issued. However, permanent replacement Season Tickets will not be issued on a matchday.

2.7 Season Tickets are issued subject to such rules and regulations as the Club may make from time to time including:-

2.7.1 the rules and regulations of FIFA, UEFA, the Football Association, the FA Premier League and the Football League in respect of the relevant competition; and
2.7.2 the ground regulations for the time being which are on display at the Stadium.
2.8 Without prejudice to the generality of the provisions of clause 2.7, although the Season Ticket is for a particular seat, the Club reserves the right in its ultimate discretion to allocate the Holder on a temporary basis an alternative seat in another part of the Stadium in the following circumstances:-
2.8.1 When any part of the Stadium is closed for repairs, maintenance or redevelopment; or
2.8.2 When it is deemed desirable by the Club or the police to re—allocate a seat in the interests of safety or crowd control.
2.8.3 When the Club is required to re-allocate seats by any of the football authorities specified in clause 2.7.1 The Club will use its best endeavours to publicise any re-allocation of seats through the Club’s Communication Channels.
2.9 If Holders are arrested for any offence in the Stadium or in connection with any football match anywhere in the World or if they are ejected from the Stadium for any reason they must immediately surrender their Season Ticket on demand to a Club official or police officer.

2.10 The Club reserves the right to suspend or withdraw Season Ticket benefits without compensation or reimbursement if Holders are in breach of any of the Terms and Conditions set out herein.

3. Cup—Ties
3.1 Holders are entitled to admission for the first two (2) home Cup-Ties played by the Club at the Stadium in either the FA Cup, Football League Cup or UEFA Cup (if applicable).

3.2 Holders are entitled to priority to obtain tickets for further and additional home Cup-Ties played at the Stadium provided their applications are received by the Club by the closing date specified through the Club’s Communication Channels. The Club reserves the right to put on general sale any seats that are unclaimed by Holders after the closing date specified.

3.3 If the Club do not play either or both home Cup games during the season, then Holders who renew for season 2006/2007 will receive as a loyalty reward an appropriate credit to be determined by the Club in its reasonable discretion and by reference to the historic cost of Cup-Tie tickets. Under no circumstances will cash refunds be made if either or both Cup-Ties are not played during the season.

4. Standing
4.1 In accordance with the Club’s ground regulations, Holders must remain in their seats while the game is in progress or when requested to do so by a steward or other Club official.

4.2 Holders acknowledge that persistent standing while play is in progress can result in ejection from the Stadium and, in persistent cases, confiscation of their Season Ticket.

5. Members
5.1 Holders automatically become Club Members for the season free of additional charge, subject to the Club Membership terms and conditions, a copy of which will be sent to Holders under separate cover. However, Holders are not entitled to ticketing rights available under the Membership Scheme, with the exception of the guest ticket scheme.