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How to Buy & FAQs

Official Club membership

Frequently Asked Questions

One Hotspur Memberships are now available to purchase for the 2020/21 season.

Should you have any questions about memberships, please refer to our FAQs below. 

How can I purchase a One Hotspur membership?
For guidance on how to purchase a membership, either for yourself or as a gift, please refer to How to Buy a One Hotspur Membership. 

What are the benefits of One Hotspur membership?
One Hotspur membership offers a diverse range of benefits which we are sure supporters will enjoy.
Aside from ticketing benefits, One Hotspur Members receive a digital gift voucher for the Spurs Shop online (Adult Members and Junior Members aged 16-17) or a gift pack (Junior Members under the age of 16). In addition, membership provides 10% discounts on merchandise (on selected matchdays), Stadium Tours and The Dare Skywalk, as well as access to One Hotspur Moments where you can win a chance to meet the first team.
For a full list of benefits, please click here.

What's the difference between One Hotspur and One Hotspur +?
One Hotspur + Members receive all the benefits of One Hotspur membership plus additional ticketing priority and a position on the Season Ticket Waiting List.

How much does One Hotspur membership cost?
A one-off fee covers the 2020/21 season. There are six different price levels, with the amount you pay determined by your age. Juniors (under 18) and Seniors (65+) qualify for concessionary pricing. Supporters who pay by direct debit will receive a £5 discount.

 

At what age will I qualify for Senior concessionary pricing?
Anyone aged 65 or over on 16 August 2020 can pay Senior concessionary pricing for their membership.
For those paying by card, the cost will be £25 for One Hotspur membership or £30 for One Hotspur + membership.
For those paying by direct debit, the cost will be £20 for One Hotspur membership and £25 for One Hotspur + membership.

At what age will I qualify for Junior concessionary pricing?
Anyone under the age of 18 on 16 August 2020 can pay Junior concessionary pricing for their membership.
For those paying by card, the cost will be £25 for One Hotspur membership or £30 for One Hotspur + membership.
For those paying by direct debit, the cost will be £20 for One Hotspur membership and £25 for One Hotspur + membership.

Can I upgrade from One Hotspur to One Hotspur + when I renew?

Upgrades are not possible at this time - however, you will have the opportunity to upgrade to One Hotspur + before full capacity games begin. Please feel free to check back for further updates, which we will communicate as and when they are available.


How long will my membership last for?
All memberships will remain valid for the duration of the 2020/21 season.

Can I use my membership to purchase a match ticket?
When games return to being played at full capacity, Members will receive priority access to match tickets before they go on general sale.
Further information about match tickets will be emailed directly to Members as it becomes available. We would therefore encourage you to make sure that you have an up-to-date email address associated with your account. If you would like to change your email address, please contact us.

Will I receive a gift pack?

We have listened to feedback from Adult Members and have replaced the physical gift packs for Members aged 16 or over (as of 16 August 2020) with a digital gift voucher, which we expect to email out from the end of September. This voucher can be spent in our online shop, which will now include exclusive One Hotspur products only available to Members, including a One Hotspur pin badge, wireless phone charging pad and metal water bottle. You can also simply redeem the voucher against any products available in our online shop, including new kit and training wear.

UK members will receive a £10 voucher and free P&P, whilst international members will receive a £14.99 voucher (P&P not included). We feel this change offers more flexibility and choice in terms of the products received, while reducing our carbon footprint. Members will also enjoy a 10% discount in all shops on selected Member Days throughout the season.

All Junior Members aged 15 or under as of 16 August 2020 will continue to receive their physical gift packs filled with exclusive One Hotspur goodies. We would therefore encourage you to check that the correct postal address is registered with each Junior's account.

When will I receive my digital gift voucher?
All Members aged 16 or over as of 16 August 2020 will receive a digital gift voucher to spend in the Spurs Shop online. We expect to start emailing these vouchers from the end of September.

What discount do Members receive in Spurs Shops?
Members will receive 10% off everything online and in-store at Spurs Shops on selected Member Days (this is a separate offering to the digital gift voucher).


You will receive emails containing details about which matchdays the Member discounts will be available, so we would encourage you to make sure that you have an up-to-date email address associated with your account. If you would like to change your email address, please contact us.

I have not yet received my discount voucher for Stadium Tours/Dare Skywalk/Cadbury World

All Members and Season Ticket Holders have been sent an email containing their discount voucher for Stadium Tours, the Dare Skywalk and Cadbury World. If you cannot find this email, or if you believe that you did not receive one, you may request a new email by completing and submitting this form. 


Will I receive a new Stadium Access Card?
Going forward, we shall be utilising our Stadium's technological capabilities to introduce a contactless digital ticketing operation.


This will see all Season Ticket Holders and Members entering the Stadium via their mobile device, rather than their Stadium Access Card or e-ticket. When Members purchase a match ticket, their confirmation email will contain a link to download a pass directly onto their compatible mobile device, which is all they will need to enter the Stadium on a matchday.


Further information about the details of this process will be provided in due course. However, for this reason, we shall no longer be issuing Stadium Access Cards, and all those previously issued will cease to work.

What if I don't want to renew my One Hotspur membership?
One Hotspur membership continues to offer a diverse range of benefits and we very much hope that you will choose to stay with us going forward.


Aside from ticketing benefits, One Hotspur Members receive a digital gift voucher for the Spurs Shop online (Adult Members and Junior Members aged 16-17) or a gift pack (Junior Members under the age of 16). In addition, membership provides 10% discounts on merchandise (on selected matchdays), Stadium Tours and the Dare Skywalk, as well as access to One Hotspur Moments where you can win a chance to meet the first team.


However, if you are sure that you would not like to renew and currently pay by direct debit, you will simply need to cancel your existing direct debit with your bank as soon as possible and no later than 19th August. Cancelling with your bank directly will prevent any attempt to collect your membership payment from being made. If your direct debit is not cancelled by this date, your membership payment will be collected on 24 August and you will need to contact us within 14 days of the payment to request a refund.


If you currently pay by credit or debit card, you should simply not make any membership payment during the renewals window.


Please be aware that, by choosing not to renew your membership, you will be unable to retain any ticketing points you have accrued. One Hotspur + Members will also forfeit their position on the Season Ticket Waiting List and we will be unable to reinstate their position in future.

We hope that these FAQs have helped to answer your query. If you've read them and your query has not been answered, please feel free to contact us.