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Tickets

  • TICKET FREQUENTLY ASKED QUESTIONS

    Read our 2014/2015 Terms and Conditions. 

    View the Club’s 2013/2014 Club Charter

    How do I book match tickets?

    Online

    Available Monday to Friday 9.30am - 5.00pm - buy tickets online.

    By Phone

    Call the One Hotspur Ticketing and Membership Hotline on 0344 844 0102 (option 1). If you are calling from outside the UK, please call +44 207 998 1068.

    In Person

    From the Ticket Office situated on corner of Park Lane and Tottenham High Road, open Monday to Friday 9.30am - 5.00pm.

    The Ticket Office is open Monday to Friday 9.30am - 5.00pm. On matchdays, the Ticket Office will be open 4 hours prior to kick-off, until half-time.

    How do I collect purchased tickets at the Ground on a Match Day?

    Please bring the card used for the purchase (where applicable) along with photographic identification to the Paxton Road Ticket Collection Windows. We would ask supporters collecting pre-paid tickets to arrive at the Paxton Road Ticket Collection Windows at least 90 minutes prior to kick-off.

    What is StubHub and how does it work?

    StubHub is the Official Ticket Resale Marketplace of Tottenham Hotspur from the 2013/2014 Season. Further information can be found on the StubHub page.

    What should I do if can’t assign a supporter in ‘My Network’ to a ticket in my basket?

    This is due to the incorrect version of Java being used. Please click the link below to update your version and allow you to assign tickets.

    Download the latest version of Java.

    Ticket information for supporters with disabilities

    Supporters with disabilities should contact our Disability Liaison Officer Shirley Osborn on 020 8365 5161, or e-mail disability@tottenhamhotspur.com.

    Full ticket information for supporters with disabilities.

    How do guest tickets operate for One Hotspur Members?

    One Hotspur Members will have a one day window to purchase ONE additional guest ticket for any home league fixture. This day will usually be on the tenth day of the booking period for One Hotspur Members - the day before any remaining tickets go on General Sale. Tickets are dependent on availability, are not guaranteed and can be purchased through the channels listed above.

    As One Hotspur Season Ticket Holders already have their match ticket, they cannot purchase tickets during the One Hotspur Member booking period, with the exception of the Guest Sale day, whereby they will be able to purchase ONE guest ticket for each Season Ticket held.

    Subject to availability, One Hotspur Season Ticket Holders have the opportunity to move from their usual seat to be seated adjacent to their guest ticket for any home league fixture. This facility may only be used by calling the One Hotspur Ticketing and Members Hotline on the Guest On-Sale date on 0344 844 0102 and selecting option 2.

    How do I book Away Match Tickets?

    One Hotspur Season Ticket Holders are first to be invited to apply for away match tickets. Subject to availability, One Hotspur Bronze and Lilywhite Members are then invited to submit an application. If there are tickets remaining after both application periods, tickets will then go on general sale. In some cases the general sale will be on a controlled basis to supporters with a booking history with the Club (depending on any security implications surrounding the fixture).

    Application dates can be found by clicking on the 'See Details' tab on the relevant fixture on the Latest Ticket News section of the website.

    If a match is oversubscribed with applications, tickets will be allocated using our loyalty points system. Applications from One Hotspur Season Ticket Holders will take priority over One Hotspur Bronze and Lilywhite Members. Tickets will be allocated on an individual supporter's loyalty points as opposed to a group average. (e.g. If one supporter out of an application for a group of five has the required loyalty points for a fixture, one ticket will be allocated).

    Applications for away matches can be submitted in the following ways:

    Online - One Hotspur Season Ticket Holders and Members can apply online during their application period. To apply online you will need your Client Reference Number and the Client Reference Number of anyone you wish to apply with. Applying online is the easiest and most secure way of submitting an application.

    In Person / By Post - One Hotspur Season Ticket Holders can submit a completed away match application form. Please ensure that the relevant information is filled out on the form including client reference number and full card details.

    One Hotspur Bronze and Lilywhite Members can download an away match application form, which can be emailed to ticketoffice@tottenhamhotspur.com

    Forms can be handed in to a member of Ticket Office staff at the Park Lane Ticket Office during the above opening hours or sent in to us. We would recommend that any forms that are posted to the Ticket Office are sent in by Special Delivery so that the delivery status of the item can be tracked as well as ensuring payment details are kept secure.

    You will be asked for credit/debit card details you wish to pay with when you submit your application online. All credit/debit card payments will be charged a £1.50 booking fee per ticket.

    What happens if I lost my card or left it a home?

    If Platinum, Gold or Silver One Hotspur Members arrive at the Stadium without their Season Stadium Access Card they will be able to obtain a replacement match ticket from the Ticket Office at a non-refundable cost of £10.00, provided that they have with them proof of identity at the time*. Permanent replacement Season Stadium Access Cards will not be issued on a matchday. If a Bronze or Lilywhite One Hotspur Members arrive at the Stadium without their Members Stadium Access Card they will be able to obtain a replacement card from the One Hotspurs Members Office at a non-refundable cost of £10.00 provided that they have with them proof of identity at the time*.

    What happens if I forget/lose my matchday ticket?

    Matchday tickets will be duplicated at the discretion of the Ticket Office Manager. On the matchday you will need to visit the Ticket Collection Point on Paxton Road with a form of photographic identification. If you do not have relevant documentation with you, a duplicate ticket will not be issued.

    How can I change my existing Season Ticket seat(s)?

    Transfer requests must be made by completing the transfer request form on the reverse of our renewal form, prior to the season commencing.

    I am a One Hotspur Season Ticket Holder or Member, how can I buy an additional ticket?

    One Hotspur Season Ticket Holders and Members will have a one-day priority window to purchase one additional guest ticket for any home League fixture. This day will be on the tenth day of the priority-booking period for One Hotspur Bronze & Lilywhite Members - the day before any remaining tickets go on general sale. Tickets are dependent on availability and are not guaranteed.

    As part of our commitment to develop Spurs fans of the future, an allocation of tickets will be made available for all One Hotspur Season Ticket Holders and Members to make bringing kids to matches easier and more accessible. These tickets are located in the North Stand (Family Area) and the junior ticket (Under 16) will be discounted in price. These young fans do not have to be One Hotspur Members themselves and the offer is open to all levels of One Hotspur. This means that a One Hotspur Season Ticket Member can move their seat position to the North Stand for this match to sit with the young fan they are bringing along!

    To apply for these tickets you will need to pre-register your interest through our online ticketing and membership service - in a window before tickets go on sale to Bronze Members for each Barclays Premier League game. There is a maximum of 2 Adult One Hotspur Members to each Junior fan attending in one application.

    When am I entitled to a refund?

    A refund for the cost of a match ticket will only be issued if the One Hotspur Member has notified the Ticket Office no less than 7 days prior to the matchday, to enable the Ticket Office to remove the fixture from their Stadium Access Card. If a match ticket has been issued to a non member, the ticket has to be returned to the ticket office no less than 7 days prior to the fixture. Refund requests made less than 7 days prior to the match date will not be considered.

    I am unable to afford a Season Ticket as a one-off payment, but I would like to attend every game. What can I do?

    The Club offers an Easy Payment Scheme where the cost of your Season Ticket may be paid in ten monthly installments. See the Season Ticket application form for more details.

    Why can't I transfer my loyalty points between Season Tickets and Bronze/Lilywhite Membership?

    The loyalty is calculated quite differently between the two schemes. As in all ticketing procedures, Season Ticket Holders will always have priority over Members. Points are therefore calculated and applied within each associated group.

    Does the Club offer supporters the opportunity of official travel to away matches?

    If you are a One Hotspur Season Ticket Holder or Member you may apply for the official coach travel, which is operated by the Club for all away matches excluding the London matches. Coach times and charges are advertised through the Club's Communication Channels. On occasions, for popular away Cup-Ties, the Club will operate coach, rail and plane packages. Again, these packages will be advertised through the Club's Communication Channels.

    I applied for an away match ticket. How do I know if I have been successful?

    All match tickets are posted out by the Ticket Office at least three days in advance of the match date. If demand for tickets has exceeds the supply, the tickets will be issued on a loyalty point basis. This information will be posted on the Club’s website once the application period has closed. If you have not received a match ticket, and you believe your application has been successful, three days prior to the match date, please contact the Ticket Office on 0344 844 0102. If you require a duplicate ticket the Ticket Office will confirm to the away club that you have not received your original tickets through the post. You will need to visit the away club's Ticket Office on the matchday with I.D. to collect a duplicate set of tickets. These tickets may only be collected if the Ticket Office has been informed the last working day prior to the match date, so they can forward relevant information to the away club. Please note that the Ticket Office is not open on a Saturday and Sunday (excluding home matchdays), unless otherwise stated.

    Why does it take a longer time to get through on the Tottenham Hotspur Ticketline on the morning of an on-sale date?

    Unfortunately with all sporting, pop or music events, there must be a date and a time when the tickets first go on-sale. Our call centre is always fully-manned, with additional support staff, in preparation to accept supporters' calls on these dates. However, with thousands of supporters all attempting to purchase match tickets at 9.30am on the first day of sale, all calls may not be answered simultaneously. For the majority of fixtures, the initial large call volume has cleared after the first two hours of sale. If you are a One Hotspur Member calling to book tickets, please have your Client Reference Number to hand, together with a valid Credit/Debit card, to speed up the sales process. Please note: If you are booking for other One Hotspur Members, you will also require their Client Reference Numbers. We recommend visiting the online service here during these times to avoid call queue.

    *Tickets will be re-issued at the discretion of the Ticket Office Manager and subject to the Club’s terms and conditions.