INFORMATION FOR FANS WITH DISABILITES
Click here for the Tottenham Hotspur Access Statement for the 2012/2013 Season.Supporters with disabilities wishing to purchase tickets should contact our Disability Liaison Officer Shirley Osborn on 0208 365 5161, or email support@tottenhamhotspur.com
ELIGIBILITY
The Club reserves the right to check a person's eligibility under the Equality Act 2010. All supporters with disabilities purchasing tickets in our accessible areas at White Hart Lane would be requested to provide an original copy of any of the following prior to purchasing match tickets:- Confirmation of the Middle or Higher rate of Disability Living Allowance
- Confirmation of the Middle or Higher rate of Mobility Allowance
- Confirmation of the Middle or Higher rate of Attendance Allowance
- Confirmation of the Middle or Higher rate of Severe Disablement Allowance
- Certification of being Registered Blind or Partially Sighted
- A personal letter of support from your hospital specialist (dated within last 2 months and refreshed on a seasonal basis)
Proof of the above documentation must been seen before a booking can be made. All documents must be sent or handed in to the Ticket Office.
MATCHDAY SEATING
White Hart Lane has provision for a Personal Assistant to sit directly behind a supporter in a wheelchair, or sit beside an ambulant supporter in the areas outlined below:The North Stand provides:
- 29 places for wheelchair users and their Personal Assistant in the lower tier
- 8 places for ambulant supporters and their Personal Assistant situated in the lower tier
- 6 places for wheelchair users and their Personal Assistants in the upper tier
- 16 places for wheelchair users and their Personal Assistant in the lower tier
- 10 places for Ambulant supporters and their Personal Assistant in the lower tier
- 17 places for ambulant supporters and their Personal Assistant in the lower tier
We wish to give you and your chosen Personal Assistant the best support and assistance we can whilst you are attending matches at White Hart Lane. In this respect we would ask that you advise the Club if you are to be accompanied by a Personal Assistant who is under the age of 16 at any time as this will ensure that the Stewards in your area are aware should there be an emergency at any time.
PRICING
All tickets in our accessible areas are sold at the relevant price for the stand and category of fixture. Each disabled supporter is permitted one Personal Assistant free of charge to assist the disabled supporter with their requirements during the course of their time within the Stadium. Concessionary prices are available to those under 16 and over 65.MATCHDAY SPECIAL REQUESTS
ASSISTANCE DOGS - The Club do everything possible to assist and accommodate those supporters with assistance dogs. Due to the design of the stadium we are only able to accommodate supporters with assistance dogs in our lower tier accessible areas. Any supporter wishing to bring an assistance dog to a fixture must contact the Disability Liaison Officer on 0208 365 5161 or via email at support@tottenhamhotspur.com so that we can ensure the appropriate match tickets are allocated and adequate arrangements have been made.VISUALLY IMPAIRED HEADSETS - Blind or partially-sighted supporters can enjoy match commentary provided at all home games via specialist headsets (subject to availability). Headsets need to be booked in advance 7 days prior to the game through our Disability Liaison Officer.
Please note: The availability and operation of the match commentary does not form part of the terms and conditions of ticket purchase.
OTHER FACILITIES
The accessible areas in the North, South and West Stands are wheelchair accessible, offer accessible toilets which are operated using a Radar Key and low level counters at our refreshment kiosks.Our Ticket and Members office in Park Lane are wheelchair accessible. An induction Loop system is operational in the Ticket Office for supporters with impaired hearing.
Deaf or hearing-impaired supporters are able to contact our Disability Liaison Officer via on the Club text phone 0844 4777 462.
RETAIL OUTLETS
In addition to the Megastore and the official Club Shops at Enfield, Harlow and Chelmsford, there are several mobile units located around the ground on a match day, which are fully accessible to wheelchair users.CAR PARKING AND ACCESS TO THE GROUND
CAR PARKING - The Club provides 13 complimentary car parking spaces at the stadium in our West Stand and Paxton Road car parks. These spaces are available to all blue badge holders on a first come, first served basis and cannot be reserved at any time.Please note: At the request of the Metropolitan Police, no vehicles are permitted to enter no later than 1 hour prior to kick off or leave these areas for at least 30 minutes post match, to aid the flow of spectators coming to and from the Stadium.
Blue Badge Holders are also permitted to park, to a maximum of three hours, within marked residents bays within the White Hart Lane match day controlled parking zone. Further details on this parking zone can be found here.
DROP OFF POINTS - Supporters with disabilities have two designated drop off points at the Stadium in close proximity to the entrances to the accessible areas. Gate N5 which is in our North Stand and the West Stand car park.
Please note: Both drop off points can be used prior to the game but are not operational post match.
SEASON / MATCH TICKETS
SEASON TICKETSCurrently there is a Season Ticket waiting list for all of our accessible areas at White Hart Lane. Supporters that wish to join the waiting list will need to purchase a One Hotspur Bronze membership. Please contact our Disability Liaison Officer for further details. Please ensure we are advised as to whether a wheelchair user or ambulant supporter membership is required.
MATCH TICKETS
HOME - To purchase match tickets in the accessible areas at White Hart Lane, please call 0208 365 5161. Click here for Ticket On-Sale information.
AWAY - To apply for away match tickets, please fill out the form below and return it to support@tottenhamhotspur.com
CLICK HERE to download a Supporters with Disabilities Away Match Application Form.
