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FAQS

  • FAQS
  • FREQUENTLY ASKED QUESTIONS

    1.How does the renewal process work?
    All the information you need to renew your One Hotspur membership is available online on tottenhamhotspur.com/renewal

    Log in to renew now
    and type in your Client Reference Number and password. Alternatively call the Ticket Office having your Client Reference number to hand on 0844 844 0102. Please note that a £1.50 booking fee will be charged for the renewals taken online and a £1.75 charge for renewals by telephone for Bronze and Lilywhite Members.

    2. What is the closing date for renewal?
    Season Ticket renewal has now closed. Season Ticket Members had until 5pm on Friday 16 May 2014 to renew for the 2014/2015 Season. Season tickets Members not renewed by this deadline will be released to Bronze Members. Please note that this date is not flexible and no exceptions will be made.
     
    3. When is the Bronze and Lilywhite Adult and Junior renewal process open?
    One Hotspur Bronze and Lilywhite Adult and Junior Members is now open. Log in to renew now and type in your Client Reference Number and password - you must renew by 5pm on Friday 20 June 2014.
     
    Bronze Members are required to renew by this date in order to retain their place on the Season Ticket Waiting List.

    4. What if I can’t access the internet or don’t want to give my details online?
    You can renew your One Hotspur membership by phone on 0844 844 0102. We will take all your details, you will be charged a £1.75 booking fee for renewing by phone.

    You can also renew in person at the Ticket Office on the High Road. You MUST bring your One Hotspur Stadium Access Card and as well as a form of photo ID with you for the renewal to be processed over the counter. Anyone paying in this way will face the possibility of having to queue at busy times (usually between the hours of 12noon and 2pm weekdays).

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