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FAQs

  • FAQs
  • FREQUENTLY ASKED QUESTIONS

     
    2016/2017 Renewal 
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    How does the renewal process work?

    All the information you need to renew your One Hotspur membership is available online here on tottenhamhotspur.com/renewal

    Log in to renew now and type in your Client Reference Number and password. Alternatively call the Ticket Office having your Client Reference number to hand on 0344 844 0102 (option 1).

    Please note booking fees apply:

    • Season Ticket Holders a £2.25 booking fee will be charged for the renewals taken online and a £3.50 charge for renewals by telephon
    • Bronze and Lilywhite Members a £1.50 booking fee will be charged for the renewals taken online and a £1.75 charge for renewals by telephone

    What is the closing date for renewal?

    Season Ticket Holders not renewed by 5pm 13 June 2016 will be released to One Hotspur Bronze Members. Please note that this deadline is not flexible and no exceptions can be made.

    Bronze and Lilywhite Members have until 5pm 24 June 2016 to retain your place on the Season Ticket Waiting List (Bronze Members only), in addition to keeping Loyalty Points previously earned. Please note that this deadline is not flexible and no exceptions can be made.

    Where can I view more information about my membership next season?   


    What if I can’t access the internet or don’t want to give my details online?

    You can renew your One Hotspur membership by phone on 0344 844 0102 (option 1). We will take all your details, you will be charged a booking fee for renewing by phone. Phone lines are open Monday to Friday 8am - 8pm and Saturday to Sunday 8am - 6pm.

    You can also renew in person at the Ticket Office on the High Road. You MUST bring your One Hotspur Stadium Access Card and as well as a form of photo ID with you for the renewal to be processed over the counter. Anyone paying in this way will face the possibility of having to queue at busy times (usually between the hours of 12noon and 2pm weekdays).


    More FAQ related to membership are available here.