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Dear &&&,

We are emailing you with an update following last week’s communication regarding the issues with some bar codes on the Stadium Access Cards for One Hotspur Bronze and Lilywhite Members.

After extensive investigations into the issue that affected some Members at the opening match of the season, we have taken the decision to re-issue a new Stadium Access Card to ALL One Hotspur Bronze and Lilywhite Members. All cards previously issued have now been deactivated and should be destroyed to avoid any confusion with your new access card once it arrives with you.

Due to the volume of cards involved the production process is expected to take several weeks. Therefore, any Member that has purchased tickets for the home matches against Tromso, Chelsea and West Ham United will be sent paper match tickets to use to enter the stadium. Tickets for Tromso are being sent via first class post today. Tickets for Chelsea and West Ham United will be despatched next week.

All Members will be in receipt of their new cards no later than Tuesday 22 October in time for supporters attending the home match against Hull City to use their new cards to enter the stadium. Please wait until after this date to contact us regarding any non-delivery.

Members attending tomorrow’s match against Norwich City have already been sent tickets in the post. Any members that have not received their ticket for this fixture should call the Ticket Office on 0844 844 0102 (OPTION 2) by 5.00pm today (Friday 13 September) to arrange a duplicate for collection at the stadium.

There are no issues with Season Ticket Stadium Access Cards and Silver, Gold and Platinum Members should continue to use these cards to enter the stadium.

We would once again like to apologise for the inconvenience this situation has caused members and thank you for your patience.

Kind regards,
Ian Murphy
Head of Ticketing & Membership

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