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Update – StubHub

Posted on 19 February 2014  - 10:10

As many supporters will be aware, since the start of the current season the Club has been working with our Official Ticket Resale Partner, StubHub, to provide a secure platform for season ticket holders who are unable to make a match at White Hart Lane, to offer their ticket for sale to other supporters. StubHub is part of the eBay group of companies and provides the world’s largest ticket marketplace with partnerships across sports teams, leagues and venues in the UK, US and Canada.

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Season ticket holders have been able to use the system to recoup ticket monies when they have been unable to attend a match. At the same time, supporters who previously may not have been able to attend have been able to access tickets to our matches.

Both the Club and StubHub undertook to review the service as the season progressed in order to monitor the use of the platform, conscious of our position of having a stadium that sells out and has a high demand for tickets.

Almost a fifth of Season ticket holders and over 6,500 fans have used the new platform since its introduction at the start of the season. However, a small minority of listings have gone against the spirit of the service and we shall now look to address these.

The flipping of tickets on the StubHub site will be prevented and prohibited to ensure that fans wishing to list at a reasonable price can be reassured that those same tickets cannot be purchased and resold at a higher price.

Additionally, during the close season, both the Club and StubHub will review the full season’s ticketing data with a view to amending season ticket Terms and Conditions and implementing new processes in respect of pricing on the platform. The Club will update supporters on these revisions in due course.'