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Congratulations to our Unsung Hero!

Posted on 16 October 2015  - 15:00

Our Head of Supporter Services, Jonathan Waite, has been recognised at the annual VisitFootball Awards, celebrating the standard of customer care among Premier League clubs.

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Jonathan, who has been at the Lane since 2007 and works closely with supporter groups to discuss relevant issues and improve customer service at the Club, picked up the 'Unsung Hero' award for his "fan-focused approach and willingness to embrace challenges positively."

The VisitFootball Awards, which are a joint venture between the Premier League and VisitEngland, assess the off-field levels of customer care at all 20 top flight clubs.

As part of the scheme, clubs are monitored by independent professional assessors in five visits throughout the season.

Areas such as arrivals, pre-match experiences, catering, toilets and club shop services are looked at, with awards handed out in five different categories.

“I was surprised and humbled when informed of the Unsung Hero award," said Jonathan. "Much of the work the Supporter Services team carries out goes unseen, so it’s great that external and independent organisations are noticing the difference and improvements that the Supporter Liaison model is delivering.

“This award is also testament to the continuing passion and dedication of all our matchday staff.”