This research is part of a wider review that is ongoing regarding the way that travel options are put together for our supporters. To participate in this research you can complete the online questionnaire on supporters travel by CLICKING HERE.
Additionally, in recent weeks we have met with our Official Travel Partner, Thomas Cook, as well as members of the Supporters Trust to discuss the various alternatives that are open to us when organising the official supporter travel.
Since our return to European competition at the start of last season we have continually reviewed our policy regarding supporters travel. It is always our priority to allocate match tickets in accordance with our loyalty point system, whilst also providing a travel package facility that is the preferred option for a number of supporters. Additionally, the feedback we have had from supporters this season shows that there is a need for details of our official packages to be made available earlier than has been the case in the past.
Therefore, for the next round of the UEFA Cup we are going to trial a slightly altered booking process for supporters wishing to book with Thomas Cook on an official travel package. Following tomorrow's draw, from which we will know our opponents in the last 32 as well as potential opponents should we progress to the last 16, Thomas Cook will be taking reservations for the official travel from all One Hotspur members. It is important to note that reserving a place on a package does not guarantee a place. In line with our philosophy of wanting to allocate away match tickets in line with our loyalty point system when demand exceeds supply, we will work with Thomas Cook to ensure that places on the packages are allocated to those One Hotspur members with the highest loyalty points when demand is oversubscribed.
Although we are committed to providing a travel option to those supporters that prefer this facility, we can confirm that we have reduced the number of tickets that are set aside for travel packages on this occasion to try to find a balance between supporters wishing to travel independently and those wishing to go with Thomas Cook. We will work to a sliding scale so that the number of tickets set aside for travel packages will stay at a similar percentage compared to the overall allocation we receive. An allocation lower than 1,000 tickets will mean that it is unlikely that any official travel packages will be operated and all tickets will be allocated on a ‘ticket only’ basis. This situation may alter should we be drawn to play in a destination that is difficult for supporters to get to via independent means.
As in the past the overwhelming number of tickets we are allocated for any match in The UEFA Cup will be distributed as a 'Ticket Only' option, with supporters arranging their own travel for the fixture. We would like to remind supporters that the security and safety of our supporters when travelling to matches abroad remain paramount and the Club will always seek advice and act accordingly where it is appropriate for us to do so.
Any One Hotspur members wishing to register their interest in travelling on an Official package should visit the Thomas Cook website following tomorrow's draw by CLICKING HERE. Supporters wishing to apply for the ‘Ticket Only’ option will be able to apply for these tickets in the usual way and details will be published on the website once they are available.
In closing, we would like to stress that we will continue to monitor this process and look at ways in which it can be improved. We understand that there are always frustrated supporters when tickets availability does not match the demand, however the system we have in place for allocating travel packages is as fair as any other system employed by other Premier League clubs competing in Europe.
Thanks again for your continued support.
As many supporters will have seen, we are in the process of conducting some research regarding travel to our UEFA Cup away matches to gather as many views and opinions on this subject as possible.