Information for fans travelling to Donetsk, Ukraine, for our UEFA Cup match against Shakhtar Donetsk on Thursday, February 19.
Fans who have purchased tickets are advised to look at the Foreign & Commonwealth Office website before travelling - CLICK HERE....
This website will give you some good advice as to what to expect during your time in the Ukraine.
If Tottenham fans are found in the home areas of the stadium, they will be removed and not relocated with the visiting fans.
The stadium will open 90 minutes before kick-off (7.15pm for the 8.45pm kick-off local time, 5.15pm/6.45pm UK) and you will be met by THFC Travel Stewards, who are there to assist the Donetsk Security Staff.
The away sector is entered via gate signed entrance to sector 1-11, where there are adequate catering and welfare facilities available.
Searching of the THFC fans will take place outside the gate by Donetsk Security Staff and once you are through the gate and into the tunnel a second search will be undertaken by the Police prior to you taking your seat.
The seats are numbered and fans are being asked to sit in the seats that you have been allocated.
Standing is strictly prohibited.
As normal, large flags and banners will be checked for appropriate wording and prohibited items include bottles, weapons, alcohol, flares and we are advised that cigarettes and lighters are also not allowed to be taken into the stadium.
Please be aware that these items may be taken from you at the point of entry.
Please do not travel if you are not in possession of a ticket.
Donetsk airport is a small airport and it does take time to get through immigration, so please be patient whilst waiting. You will need to complete a form which will be given to you on your flight.
There will be trolley buses and normal buses that will be available from the Airport for transporting you into the town centre. The same transport will be on hand at the end of the game back to the airport.
The town centre does have a couple of British bars - the Golden Lion and the Liverpool Bar. These bars are located around 20 minutes from the Airport and 10 minutes from the Stadium. We are told that the Golden Lion bar would welcome THFC fans.
Currency in the Ukraine is the Grievna. It is difficult to obtain this outside the Ukraine and is suggested that you either take Euros or US Dollars and exchange these once you have arrived.
Passports and visas
• As a British National you don't need a visa to enter Ukraine provided you are not staying longer than 180 days
• Your passport should be valid for one month after the end of your visit
Most visitors don't encounter any problems when visiting Ukraine however there has been an increase in muggings and other violent attacks on foreign nationals in major cities and towns.
Some of these have been racially motivated so travellers of Asian or Afro-Caribbean descent and people belonging to religious minorities should take extra care. But all fans should exercise caution.
• Foreigners can be targets of street crime and petty theft lucrative targets - keep valuables and cash out of sight, especially in crowded areas and tourist spots, where pickpockets and bag snatchers operate
• A common scam is to drop a wallet or bundle of money in front of a tourist. The criminal then "finds" the money and asks if it is the tourist's or offers to share the money with them. If you are approached in this way, walk away without engaging in conversation
• Be wary of accepting drinks in bars from strangers or people you've just met, as they could be spiked
• Don't get involved with drugs - penalties are severe
• Carry a photocopy of your passport at all times - this is needed for ID purposes
• Drinking alcohol at football matches is banned - police and security staff have the authority to deny entry into the stadium to spectators under the influence of alcohol, drugs or other toxic substances
• During the match, obey the orders and instructions of the local police and security staff at the stadium - or you may be removed from the stadium and detained by the police
Other hints and tips
• Drink or use only boiled or bottled water and avoid ice in drinks
• State medical facilities in Ukraine are generally poor - If you're involved in an accident or taken ill, it is likely that you'll be taken to a State hospital. Private clinics and hospitals offer a better standard of care, though don't always meet western standards and practices
• Take out comprehensive medical insurance cover before you travel - even if you're only going for one night it could save you lots of money if you get into difficulties
• More information is available in our travel advice for Ukraine
If you need help you can reach the emergency services on:
• 101 - Fire
• 102 - Police
• 103 - Ambulance
(please note this is Russian/Ukrainian language only)
Or call our embassy in Kiev:
• +38044 494 3422 (9.00 - 12.30, Monday to Friday)
• Out-of-hours Emergency number: +380 44 231 5297
May we please remind you that anyone travelling to our UEFA Cup matches is doing so as an Ambassador of the Club. It is vital that respect is shown at all times to our hosts and the local community. Cases of disorder will be dealt with firmly and by the local Police in Donetsk.