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TICKET EXCHANGE EXPLAINED

Posted on 17 April 2006  - 12:00

The Club appreciate supporters have other commitments and therefore at various points in the season, a significant number of Season Ticket Holders miss home matches. In previous years, Season Ticket Holders who could not make a Category A match had the option to exchange their ticket for the game for a £20 gift voucher, which could be redeemed in Club shops.

The Club appreciate supporters have other commitments and therefore at various points in the season, a significant number of Season Ticket Holders miss home matches. In previous years, Season Ticket Holders who could not make a Category A match had the option to exchange their ticket for the game for a £20 gift voucher, which could be redeemed in Club shops.

For next season, the Club has developed a new Ticket Exchange Scheme to give Season Ticket Holders greater flexibility. It will allow those Season Ticket Holders who can’t make a match to sell their ticket to the game securely on-line to other Spurs supporters. So now, not only can Season Ticket Holders enjoy the security of having their seat when they want it, but they’ll also have the potential to exchange it for a refund or credit when you can’t use it. The system will be internet-based and easy to use.

Your questions answered

What are the benefits of the new system?

· Ticket Exchange will allow Season Ticket Holders to get back the majority of the money they paid for a ticket they can’t use

· Genuine fans will have greater access to tickets, with ticket touts being able to access even less

· When a match is sold out, there should no longer be any empty seats in the Stadium, resulting in a better atmosphere and more support for the team

How do I subscribe to the system?

· Tick the relevant box when applying for a Season Ticket

· Subscription to the system costs just £15 per season

How do I use the system?

· When you know you can’t make a match, visit tottenhamhotspur.com/ticketexchange, log in using your customer reference number (found on your Season Ticket) and select the game you can’t make

· When the Club classes the game as being sold out, the Ticket Exchange system will become active and your ticket will then become available to other Spurs supporters to buy

How will I know if my ticket has sold or not?

· You will receive a confirmation email when your ticket is sold

More details on the ticket exchange scheme will be announced shortly. Keep an eye on our website.

Full details of all of the benefits of being a Season Ticket Holder can be found by clicking HERE

Information on Season Ticket pricing can be found by clicking HERE

Existing 2005/2006 Season Ticket Holders can renew their Season Ticket by clicking HERE

Non-Season Ticket Holders who are interested in becoming a Season Ticket Holder can apply by clicking HERE

Please note that White Hart Lane will become a totally smoke-free environment from the start of Season 2006/2007.