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Spurs v West Ham - ticket ballot update

Posted on 11 October 2016  - 14:00

In line with the changes to the allocation process for home match tickets at White Hart Lane this season we are pleased to announce that the ballot process has now been run for the fixture against West Ham United on Saturday, November 19, kick off 5.30pm.


We received 8,765 applications from One Hotspur Bronze and Lilywhite members for this match and there were 5,251 tickets available. Tickets for this fixture and our other Category A fixtures will be allocated, as previously advertised, by the number of loyalty points the individual member holds.

Tickets for the West Ham United fixture will be issued at random, based on the maximum price submitted, to those One Hotspur Bronze and Lilywhite members who applied by the deadline and who have 89 or more loyalty points. Only the members of the group with sufficient loyalty points qualify for a ticket. Tickets have NOT been issued based on the average number of points within a group.

All members with the required number of loyalty points will be given the chance to purchase a ticket for this match.

If you have been allocated a seat within the price points you stipulated when you applied when the random ballot process was run then the transaction will have been processed automatically. However, if you have stated an upper price limit when you applied you may not have been allocated a ticket at this stage due to there being no availability within your specified price range. Any member that this situation applies to will be offered a seat which may be at a higher price. These members will be contacted by email within 48 hours and given the opportunity to purchase the available tickets in other price bands.

Members are advised that it was not possible to allocate individual areas or price bands by loyalty points. To do this would have resulted in many groups being split up and members who applied together (including junior members) potentially being separated from others in their group due to their differing points totals.

All One Hotspur members will receive an email advising them whether or not their application has been successful in the next 24 hours

Successful One Hotspur members will be able to view their allocated seat(s) by logging in to their account here - Once logged in please select the ‘My Account’ option. Within the ‘My Account’ section please select ‘Account History’ and the seat details will show here.

Successful members are advised that the tickets for this match will be loaded on to the new stadium access cards which have been issued this season.

If you are successful with your application and can no longer attend please email with your Client Reference Number(s) by 5pm on Friday, October 14 so we are able to cancel the match ticket price (booking fees are non-refundable) and offer it to a One Hotspur member who was unsuccessful in the original ballot.

Applications for the ballot for the Swansea City home match will open at 10am on Monday, October 17.