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Everything you need to know if you are attending Spurs v West Brom at Wembley

Posted on 24 November 2017  - 11:15

Here is everything you need to know if you are attending our Premier League match against West Brom at Wembley Stadium, connected by EE, on Saturday - including travel and retail details, latest ticket news and, as always, our advice to arrive as early as possible.

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A reminder that we kick-off at 3pm.

LATEST TICKET NEWS

Tickets on general sale.

Tickets for this match are priced at Category C and can be purchased by visiting eticketing.com/tottenhamhotspur or by calling 0344 844 0102 option 1. 

Important note: Tickets sold will be available as TicketFast print at home tickets. Supporters are reminded that they will receive a PDF ticket via email shortly after making their booking. Supporters MUST print their tickets in A4 size and present them at the appropriate Wembley turnstile for entry.

Supporters with disabilities or impairments with access requirements
The Club offers dedicated accessible seating areas for wheelchair users and supporters with ambulant disabilities. Please view our Access Page on iSpurs HERE or contact the Access team for further information and tickets by calling 0208 365 5161 or via email at access@tottenhamhotspur.com.

Ticket Exchange live

One Hotspur Season Ticket or Wembley Pass holders for the 2017-18 season are now able to list their seats for resale for this match. Full details HERE...

RAINBOW LACES

Club promotes inclusion and diversity through Stonewall campaign

This weekend we join clubs and organisations throughout the game promoting inclusion and equality in football through the support of Stonewall’s Rainbow Laces campaign.

The famous Wembley arch will be lit up in rainbow colours during Saturday’s game as part of the Club’s commitment to raising awareness of diversity and inclusion and ensuring all fans feel welcome at our matches, regardless of their sexual orientation. The Club’s social media accounts will also take on a rainbow theme to help promote the Stonewall campaign.

Full story here...

AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS - BAG POLICY

We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE.

We recommend all fans arrive at a Wembley transport hub no later than 90 minutes before kick-off. For example, from arriving at Wembley Park station to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.

Turnstiles open 90 minutes before our 3pm kick-off against West Brom, with Premium areas open two-and-a-half hours before kick-off.

Every supporter entering the stadium will be searched before entry. Searching will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.

Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.

If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search. If you need to bring a bag for medical purposes, please inform us in advance at access@tottenhamhotspur.com and we will liaise with Wembley to ensure ease of entry.

Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.

Thanks, as always, for your understanding.

'UNOFFICIAL' TICKETS

We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.

We are aware of some fans purchasing tickets for matches at Wembley through unofficial means resulting in disappointment at being unable to access the stadium.

The only official outlets for tickets are via our website HERE or our travel partners HERE.

TRAVEL INFORMATION

Supporters travelling to Saturday's match should aware of various engineering works affecting Greater Anglia rail services and roadworks on the east side of the stadium.

Wembley Stadium is a public transport destination.

We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.

More information about the various transport hubs can be found below...

As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.

All stations have direct services from Central London and connections beyond.

Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.

Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.

Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.

LONDON UNDERGROUND INFORMATION - SPURS v WEST BROM

Wembley Park
Enhanced Metropolitan Line services. Normal Jubilee Line services.

Wembley Stadium
Chiltern are offering enhanced matchday services.

Wembley Central
Normal Bakerloo Line and Southern services. No Overground services between Gospel Oak and Barking.

ARRIVING BY CAR

We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.

The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.

Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.

This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.

In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.

If you are arriving by car, the car park lay-out at Wembley is HERE.

ROADWORKS - SPURS V WEST BROM

Fans driving to Saturday's match should be aware of emergency water treatment works in the 'Triangle', High Road/Harrow Road, at the east side of the stadium. Eastbound traffic will be diverted via the A4089 (Park Lane).

PARK & RIDE

For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE... 

RAIL INFORMATION - SPURS v WEST BROM

Greater Anglia have advised us of the following services on Saturday:

- Hertford East services will terminate at Broxbourne and connect into train towards Liverpool Street.
- Cambridge and Stansted Airport services will be diverted via Seven Sisters to Liverpool Street.
- Stations Waltham Cross to Tottenham Hale will be closed and customers are advised to use the nearest London Overground station between Theobalds Grove and Seven Sisters.
- Southend Victoria, Braintree. Colchester Town, Clacton-on-Sea, Ipswich and Norwich services to Liverpool Street will run as the published timetable.

Post-match departures from Liverpool Street are listed below:
17:55 Stansted Airport (1808 Seven Sisters)
17:55 Southend Victoria
18:10 Stansted Airport (1823 Seven Sisters)
18:00 Norwich
18:13 Cambridge (1827 Seven Sisters)
18:02 Ipswich
18:25 Stansted Airport (1838 Seven Sisters)
18:13 Southend Victoria
18:28 Hertford East (1841 Seven Sisters)
18:18 Clacton-on-Sea
18:40 Stansted Airport (1853 Seven Sisters)
18:30 Norwich
18:43 Cambridge (1857 Seven Sisters)
18:35 Southend Victoria
18:55 Stansted Airport (1908 Seven Sisters)
18:38 Colchester Town
18:58 Bishops Stortford (1911 Seven Sisters)
18:48 Braintree
19:10 Stansted Airport (1923 Seven Sisters)
18:55 Southend Victoria
19:13 Cambridge (1927 Seven Sisters)
19:00 Norwich
19:25 Stansted Airport (1938 Seven Sisters)
19:02 Ipswich
19:40 Stansted Airport (1953 Seven Sisters)
19:13 Southend Victoria
19:43 Cambridge (1957 Seven Sisters)
19:18 Clacton-on-Sea
19:55 Stansted Airport (2008 Seven Sisters)
19:30 Norwich
20:10 Stansted Airport (2023 Seven Sisters)
19:32 Harwich International

Please check Greater Anglia's website greateranglia.co.uk for more timetable details and for service updates, follow Greater Anglia on Twitter via @greateranglia.   

SPURS RESPECTS

We are justly proud of our superb and loyal support at home and away.

We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.

If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).

Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).

RETAIL INFORMATION

Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Saturday's match against West Brom.

All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.

Please note the Wembley shop and external kiosks will not be involved in any Black Friday promotion. This remains 10 per cent off all items for Members only on matchday.

Shirt printing will also be available in our main Wembley store.

We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.

We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.

Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.

MAP OF RETAIL SITES AT WEMBLEY HERE...

External shops/opening times

Wembley store level B1 east side of the stadium 10am-6.30pm (now open during the duration of the match).

Printing is available on all three kits in the Wembley store only.

Pre-printed shirts are available in the following areas:
Wembley store
Olympic way trailers 1 & 2
Concourses D and P

Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our Spurs stores will not be exchanged or given a refund at the Wembley store.

Love to shop vouchers and gift cards are now accepted at Wembley and can only be redeemed in the Wembley store.

2x Olympic Way trailers either side of Olympic Way as you exit the train station - 11am-3pm
3x rapid retail unit turnstiles B/D and P outer concourse - 12pm-4pm
6 x programme pods located at B1 - 1pm–3pm

Internal kiosks/opening times

Level 1
Blocks 108/128/137 - from when gates open until 4pm.

Level 2
Blocks 206/248 - from when gates open until 4pm.
Bobby Moore Lounge - from when gates open until 4pm.
Three Lions Gastro Pub -  from when gates open until 4pm.

Club Wembley
Walk-in shops East block 218 - 1.45pm-4pm.
Walk-in shops West block 234 - 1.45pm-4pm.

Level 3/4
Box level service - from when gates open until 4pm.

Level 5
Blocks 509/517/536/544 - from when gates open until 4pm.