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Spurs v Palace - information for fans

Posted on 3 November 2017  - 13:45

Here is everything you need to know if you are attending our Premier League match against Crystal Palace at Wembley Stadium, connected by EE, on Sunday - including travel and retail details, a message on ticketing and, as always, our advice to arrive as early as possible.

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A reminder that we kick-off at 12noon on Sunday.

TICKETING ISSUES

We are aware of some supporters experiencing issues entering Wembley ahead of our Champions League match against Real Madrid on Wednesday night, resulting in longer than normal queues both at the Ticket Office and turnstiles.

Please read 'Ticketing issues: A reminder to fans'HERE.

SPURS REMEMBERS - MINUTE'S SILENCE ON SUNDAY

The Club has dedicated this Sunday’s game against Crystal Palace in support of the Royal British Legion (RBL) Poppy Appeal, honouring all those Servicemen and women who have made the ultimate sacrifice in armed conflict.

The Royal British Legion is the UK’s leading Service charity, providing practical care, advice and support to serving members of the Armed Forces, veterans of all ages and their families.

During the game, players will wear special-edition poppy branded matchshirts which will later be signed and auctioned to raise funds for the RBL.

We shall observe a Minute’s Silence prior to kick off, during which the Last Post will be played by a Trumpeter of the Central Band of the Royal Air Force.

We would like to remind all fans to please be respectful of this if entering the stadium close to the 12noon kick off by remaining silent on the concourse and not interrupting the service.

More details on Spurs Remembers HERE.

AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS - BAG POLICY

We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE.

We recommend all fans arrive at a Wembley transport hub no later than 90 minutes before kick-off. For example, from arriving at Wembley Park station to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.

Turnstiles open 90 minutes before our 12noon kick-off against Crystal Palace, with Premium areas open two-and-a-half hours before kick-off.

Every supporter entering the stadium will be searched before entry. Searching will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.

Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.

If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search. If you need to bring a bag for medical purposes, please inform us in advance at access@tottenhamhotspur.com and we will liaise with Wembley to ensure ease of entry.

Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.

Thanks, as always, for your understanding.

'UNOFFICIAL' TICKETS

We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.

We are aware of some fans purchasing tickets for matches at Wembley through unofficial means resulting in disappointment at being unable to access the stadium.

The only official outlets for tickets are via our website HERE or our travel partners HERE.

TRAVEL INFORMATION

Supporters travelling to Sunday's match should aware of engineering works affecting Greater Anglia rail services and roadworks on the east side of the stadium.

WEMBLEY STADIUM IS A PUBLIC TRANSPORT DESTINATION

We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.

More information about the various transport hubs can be found below...

As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.

All stations have direct services from Central London and connections beyond.

Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.

Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.

Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.

LONDON UNDERGROUND INFORMATION - SPURS v CRYSTAL PALACE 

Wembley Park
Enhanced Metropolitan Line services. Normal Jubilee Line services. Planned works on the Metropolitan Line are postponed.

Wembley Stadium
Chiltern are offering enhanced matchday services.

Wembley Central
Normal Bakerloo Line, Southern, and Overground services.

ARRIVING BY CAR

We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.

The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.

Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.

This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.

In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.

ROADWORKS - SPURS v CRYSTAL PALACE

Fans driving to Sunday's match should be aware of emergency water treatment works in the 'Triangle', High Road/Harrow Road, at the east side of the stadium. Eastbound traffic will be diverted via the A4089 (Park Lane).

YELLOW CAR PARK - SPURS v CRYSTAL PALACE

Please note, due to the build of the MTV Village on the Yellow Car Park site in preparation for the MTV EMAs, spaces in the Yellow Car Park are restricted, with many relocated to car parking at York House (located at 21, Empire Way, HA9 0PX) - those supporters affected will have been notified by Wembley.

Take a look at the car park lay-out at Wembley HERE.

PARK & RIDE

For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE... 

RAIL INFORMATION - SPURS v CRYSTAL PALACE

Greater Anglia have advised us of the following engineering works affecting services on Sunday:

- Cambridge and Stansted Airport services will be diverted via Seven Sisters to Liverpool Street

- Hertford East services will terminate at Broxbourne and connect into train towards Liverpool Street

- Stations Waltham Cross to Tottenham Hale will be closed and customers are advised to use the nearest London Overground station between Theobalds Grove and Seven Sisters

- Southend Victoria services will terminate at Billericay with a rail replacement service to Newbury Park connecting into the Central line toward London

- Ipswich, Clacton-on-Sea and Norwich services will terminate at Ingatestone with a rail replacement service to Newbury Park connecting into the Central line towards London


Here are the post-match departures from Liverpool Street towards Cheshunt and beyond:
14:40 Stansted Airport (1453 Seven Sisters)
14:43 Cambridge (1457 Seven Sisters)
14:55 Stansted Airport (1508 Seven Sisters)
15:10 Stansted Airport (1523 Seven Sisters)
15:13 Cambridge (1527 Seven Sisters)
15:25 Stansted Airport (1538 Seven Sisters)
15:28 Hertford East (1541 Seven Sisters)
15:40 Stansted Airport (1553 Seven Sisters)
15:43 Cambridge (1557 Seven Sisters)
15:55 Stansted Airport (1608 Seven Sisters)
15:58 Bishop's Stortford (1611 Seven Sisters)
16:10 Stansted Airport (1623 Seven Sisters)
16:13 Cambridge (1627 Seven Sisters)
16:25 Stansted Airport (1638 Seven Sisters)

Please check Greater Anglia's website greateranglia.co.uk for more timetable details and for service updates, follow Greater Anglia on Twitter via @greateranglia. 

SPURS RESPECTS

We are justly proud of our superb and loyal support at home and away.

We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.

If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).

Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).

RETAIL INFORMATION

Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Sunday's match against Crystal Palace.

All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.

Poppy pin badges are available in all retail locations at Wembley (subject to availability).

Shirt printing will also be available in our main Wembley store.

We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.

We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.

Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.

MAP OF RETAIL SITES AT WEMBLEY HERE...

External shops/opening times

Wembley store level B1 east side of the stadium 9am-4pm (now open during the duration of the match).

Printing is available on all three kits in the Wembley store only, the only kit we do not print in the Wembley shop is the goalkeeper kit.

Pre-printed shirts are available in the following areas:
Wembley store
Olympic way trailers 1 & 2
Concourses D and P

Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our Spurs stores will not be exchanged or given a refund at the Wembley store.

Love to shop vouchers and gift cards are now accepted at Wembley and can only be redeemed in the Wembley store.

2x Olympic Way trailers either side of Olympic Way as you exit the train station - 9am-12pm
3x rapid retail unit turnstiles B/D and P outer concourse - 10am-12pm
1 x programme pods located at B1 - 10am–12pm

Internal kiosks/opening times

Level 1
Blocks 108/128/137 - from when gates open until 1pm.

Level 2
Blocks 206/248 - from when gates open until 1pm.
Bobby Moore Lounge - from when gates open until 1pm.
Three Lions Gastro Pub -  from when gates open until 1pm.

Club Wembley
Walk-in shops East block 218 - 10.45am-1.15pm.
Walk-in shops West block 234 - 10.45am-1.15pm.

Level 3/4
Box level service - from when gates open until 1pm.

TOILETS AT WEMBLEY 

Wembley Stadium will be ensuring that all toilets inside the stadium and on the external concourses will be open after the match.

Additionally, in collaboration with Brent Council, there will be a number of event day toilets deployed across the local area so we ask all fans to show respect for the local area and its community by utilising these.

There will be four event day toilet locations for Sunday's game and we will update supporters should any of these locations change for future home fixtures.

1 - South Way at the junction with First Way - on the pavement adjacent to the electrical sub-station (4 units).
2 - Wembley Hill Road near the junction with Park Place on the North Western corner of the green open space (4 units).
3 - South Way immediately West of the Red Car Park exit  - on the grass verge adjacent to the disused car park ramp (6 units).
4 - Olympic Way near the junction with Fulton Road - on the pedestrian walkway adjacent to Curry’s (10 units + 1 disabled access unit).