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Spurs v Liverpool - Wembley information for fans

Posted on 20 October 2017  - 14:30

Here is everything you need to know ahead of visiting Wembley Stadium, connected by EE, for our Premier League match against Liverpool on Sunday. Kick-off is 4pm.

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This information has been divided into sections - click the headline below to be directed straight to the relevant section:

Ticket news - GA sold out/Ticket Exchange open 

Avoid queues - arrive early for security checks/bag policy 

Travel information 

Fan Zone information 

Spurs Respects 

Retail information/offers at Wembley   

 

TICKET NEWS - GA SOLD OUT/TICKET EXCHANGE OPEN  

We have a limited number of Premium seats remaining, with all seats in General Admission areas now SOLD OUT.

Once again, thank you for your fantastic support.

Our Ticket Exchange platform for this match remains open. Those supporters who are One Hotspur Season Ticket or Wembley Pass holders for the 2017-18 season can still list their seats for resale for this match for other fans to purchase.

Full details of our Ticket Exchange platform including how the process works for buyers and sellers are HERE.

We also still have limited availability in Premium packages for this game. If you are interested, call us on 0208 365 5010 or email via hospitality@tottenhamhotspur.com.

No further General Admission tickets will be made available for this fixture, nor will there be any available for sale on the day.

'UNOFFICIAL' TICKETS

We strongly advise supporters not to purchase tickets from any unofficial sources - either via unofficial websites or from outside Wembley Stadium.

We are aware of some fans purchasing tickets through unofficial means for last weekend's match against Bournemouth, resulting in disappointed supporters being unable to access the stadium.

The only official outlets for tickets are via our website HERE or our travel partners HERE.

Finally, we also strongly advise fans to arrive early for this match. Kick-off is 4pm. More details here...  

 

AVOID QUEUES - ARRIVE EARLY FOR SECURITY CHECKS/BAG POLICY

We strongly advise supporters to arrive as early as possible for every match at Wembley Stadium, connected by EE, but the message is even more pertinent for Sunday.

A reminder that kick-off is 4pm.

The match is already a sell out and we're not the only attraction at Wembley on Sunday. Wembley's SSE Arena hosts BBC Radio 1's Teen Awards on Sunday afternoon, meaning the area outside stadium as well as transport will be more busy than usual. That event starts at 12.30pm.

Turnstiles open 90 minutes before our 4pm kick-off against Liverpool, with Premium areas open two-and-a-half hours before kick-off.

We recommend all fans arrive at a Wembley transport hub no later than one hour before kick-off. From arriving at Wembley Park to being through all increased security checks will take in the region of 45 minutes. These increased security procedures have been in place for some time and they will not be reduced or compromised in the event of queues forming before kick-off.

Every supporter entering the stadium will be searched before entry.  Searching will not be compromised in the event of queues building, even if the match has started - there will be no exceptions.

Please help the staff at Wembley get you into the stadium as quickly as possible by avoiding bringing any bags and having your coat open ready to be searched, as well as having your tickets or access cards ready to be scanned at the turnstile.

If bringing a bag is unavoidable, please try to use a transparent plastic bag as this will speed up the search. If you need to bring a bag for medical purposes, please inform us in advance at access@tottenhamhotspur.com and we will liaise with Wembley to ensure ease of entry.

Please be aware that Wembley does not have lockers or luggage storage facilities for fans to store items.

Thanks, as always, for your understanding.


FAN ZONE INFORMATION

Look out for our Fan Zones at Arena Square and the Events Pad at Wembley.

On Sunday, we have a special driving game with Kumho, our Official Tyre Partner. The game is for 10 players at a time and is free! Have a go at the Market Square, outside Brent's offices.

 

TRAVEL INFORMATION

WEMBLEY STADIUM IS A PUBLIC TRANSPORT DESTINATION

We would recommend all supporters attending the match visit www.wembleystadium.com to get more information about travelling to the stadium, or download the Stadium Mobile App which provides a dedicated journey planner and live travel information.

More information about the various transport hubs can be found below...

As a public transport destination, the stadium is served by several major transport connections. It is an easy 10-minute walk from Wembley Park station, 12 minutes from Wembley Central station and very close to Wembley Stadium station.

All stations have direct services from Central London and connections beyond.

Wembley Park station
Wembley Park underground station is served by both the Metropolitan and Jubilee Lines. On arrival at Wembley Park, stairs from the ticketing hall will guide you down onto Olympic Way from where the stadium will be clearly visible. A 10-minute walk will bring you to the front of the stadium.

Wembley Central station
This station has both Underground and Overground services. It is served by the Bakerloo Underground line, London Overground and national rail services, and connects to stations including Euston, Watford Junction and Willesden Junction.

Wembley Stadium station
Wembley Stadium station is on the Chiltern train line. This line services the Midlands, Oxfordshire and Buckinghamshire. London trains on this line depart from Marylebone station. On arrival at the station, the stadium will be clearly visible. Lifts or stairs will take you from the platforms up onto street level.

ARRIVING BY CAR

We strongly advise against driving to the stadium as there will be no parking available at the stadium or in the surrounding streets.

The limited parking spaces at the stadium are reserved for coaches, disabled visitors and event owners and are all pre-booked.

Brent Council operates a Wembley Stadium Event Day Protective Parking Scheme in all roads within an approximate 1.5 mile radius of the stadium. Operational on major event days only, the scheme is designed to minimise disruption and protect local residents and businesses from illegal parking from visitors to the stadium.

This means any visitors driving to events at Wembley Stadium will NOT be able to park in the surrounding streets. Brent Council has made it clear that illegally parked vehicles will be issued with large parking fines and will also be towed away.

In addition, Metropolitan Police may have security measures on approach roads on major event days which may also hinder a journey by car.

PARK & RIDE

For information and availability on Park & Ride/tube/train opportunities please refer to the stadium's 'Getting to Wembley' page HERE... 

RAIL INFORMATION

Greater Anglia have provided us with the following infomation in connection with Sunday's match against Liverpool.

- Hertford East services will terminate at Broxbourne and connect into train towards Liverpool Street.

- Cambridge services will be diverted via Seven Sisters to Liverpool Street and will also have a bus replacement service in operation between Stansted Airport and Cambridge (all day).

- Stansted Airport services will be diverted via Seven Sisters to Liverpool Street.

- Stations from Waltham Cross to Tottenham Hale will be closed and customers are advised to use the nearest London Overground station between Theobalds Grove and Seven Sisters.

- Southend Victoria services will terminate at Billericay with a rail replacement service to Newbury Park connecting into the Central line towards London.

- Ipswich, Clacton-on-Sea and Norwich services will terminate at Ingatestone with a rail replacement service to Newbury Park connecting into the Central line towards London.

Post-match departures from Liverpool Street towards Cheshunt and beyond are listed below:
18:40 Stansted Airport (1853 Seven Sisters)
18:43 Cambridge (1857 Seven Sisters)
18:55 Stansted Airport (1908 Seven Sisters)
19:10 Stansted Airport (1923 Seven Sisters)
19:58 Bishops Stortford (2011 Seven Sisters)
19:13 Cambridge (1927 Seven Sisters)
19:25 Stansted Airport (1938 Seven Sisters)
19:28 Hertford East (1941 Seven Sisters)
19:40 Stansted Airport (1953 Seven Sisters)
19:43 Cambridge (1957 Seven Sisters)
19:55 Stansted Airport (2008 Seven Sisters)
20:10 Stansted Airport (2023 Seven Sisters)
20:13 Cambridge (2027 Seven Sisters)
20:25 Stansted Airport (2038 Seven Sisters)

Visit Greater Anglia's website or @greateranglia on Twitter for for more timetable details and service updates.

Supporters using the Metropolitan Line on the London Underground should be aware that there will be no service between Aldgate and Wembley Park before 9.30am and after 8.30pm on Sunday.

 

SPURS RESPECTS

We are justly proud of our superb and loyal support at home and away.

We all have a responsibility to act as ambassadors of Tottenham Hotspur Football Club and act as considerate neighbours and visitors to those who live and work in the areas we visit.

If you witness any form of anti-social, abusive or discriminatory behaviour, crime, vandalism, violence, the use of smoke bombs or pyrotechnics close to you at any of our matches, please send a text to 87474 along with your location (block/row/seat) and the location of the offence (block/row/seat).

Text 87474 with - FOUL (language & behaviour); RACISM (racist chanting & shouting); HPH (homophobic chanting); DRINK (drinking alcohol in view of the pitch); SMOKE (smoking in the stadium); STAND (standing up); PYRO (use of or intended use of any pyrotechnic or smoke bomb).

 

RETAIL INFORMATION

Official Club merchandise will be available to purchase from a host of retail outlets including the official Wembley store and kiosks both inside and out the stadium at Sunday's match against Liverpool.

All One Hotspur Members will receive a 10 per cent discount on entire purchases in the Wembley store/Club Wembley walk-in East shop (block 218) and Club Wembley walk-in West shop (block 234) when they show their membership cards at the till point.

Shirt printing will also be available in our main Wembley store.

We strongly urge fans seeking to purchase Club merchandise on matchdays to do so only from the clearly marked Official Tottenham Hotspur Retail units around the stadium, the official Wembley store or the retail kiosks within the stadium.

We are aware of unofficial Club products being sold around Wembley on matchdays and such items are likely to be made from inferior materials, failed to have had the appropriate health and safety testing carried out and are unlikely to have followed the acceptable manufacturing codes of conduct.

Official Tottenham Hotspur products will always feature one or a combination of official labels, tags and holograms. In addition, the words ‘Official Merchandise’ should be present on the packaging or label.

MAP OF RETAIL SITES AT WEMBLEY HERE...

External shops/opening times

Wembley store level B1 east side of the stadium 10am-7.30pm (now open during the duration of the match).

Printing is available on all three kits in the Wembley store only, the only kit we do not print in the Wembley shop is the goalkeeper kit.

Pre-printed shirts are available in the following areas:
Wembley store
Olympic way trailers 1 & 2
Concourses D and P

Exchanges and refunds - we don’t have the full product file in the Wembley store so we cannot do exchanges and refunds. Any items purchased online or through our Spurs stores will not be exchanged or given a refund at the Wembley store.

Love to shop vouchers are now accepted at Wembley and can only be redeemed in the Wembley store.

Gift cards, however, are currently not being accepted at Wembley. They can only be redeemed in our external Spurs shops - Harlow, Enfield, Waltham Cross, Southend, Stevenage and 737 High Road - and online.

2x Olympic Way trailers either side of Olympic Way as you exit the train station - 11am-4pm
3x rapid retail unit turnstiles B/D/P outer concourse - 12noon-7pm
6 x programme pods located at BM/B1/F/J/N/K - 1pm–6pm

Internal kiosks/opening times

Level 1
Blocks 108/116/128/137 - from when gates open until 5pm.

Level 5
Blocks 509/517/536/544 - from when gates open until 5pm.

Level 2
Blocks 206/248 - from when gates open until 7pm.
Bobby Moore Lounge - from when gates open until 5pm.
Three Lions Gastro Pub -  from when gates open until 5pm.

Club Wembley
Walk-in shops East block 218 - 2.45pm-6.30pm.
Walk-in shops West block 234 - 1.45pm-6.30pm.

Level 3/4
Box level service - from when gates open until 5pm.