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Spurs v Chelsea - ticket ballot update

Posted on 29 November 2016  - 16:45

In line with the changes to the allocation process for home match tickets at White Hart Lane this season, we can confirm that the ballot process has now been run for the fixture against Chelsea on Wednesday, January 4, kick-off 8pm.

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We received 6,866 applications from One Hotspur Bronze and Lilywhite members for this match and there were 5,316 tickets available. Tickets for this fixture and our other Category A fixtures will be allocated, as previously advertised, by the number of loyalty points the individual member holds.

Tickets for the Chelsea fixture will be issued at random, based on the maximum price submitted, to those One Hotspur Bronze and Lilywhite members who applied by the deadline and who have 46 or more loyalty points. Only the members of the group with sufficient loyalty points qualify for a ticket. Tickets have NOT been issued based on the average number of points within a group.

All members with the required number of loyalty points will be given the chance to purchase a ticket for this match.

If you have been allocated a seat within the price points you stipulated during the ballot process, the transaction will be processed automatically. However, if you have stated an upper price limit you may not have been allocated a ticket at this stage due to there being no availability within your specified price range.

Any member that this situation applies to will be offered a seat, which may be at a higher price. These members will be contacted by email within 48 hours and given the opportunity to purchase the available tickets in other price bands.

Members are advised that it was not possible to allocate individual areas or price bands by loyalty points. To do this would have resulted in many groups being split up and members who applied together (including Junior members) potentially being separated from others in their group due to their differing points totals.

All One Hotspur members will receive an email advising them if their application has been successful or not in the next 24 hours. Successful One Hotspur members will be able to view their allocated seat(s) by logging into their account here. Once logged in, please select the ‘My Account’ option. Within the ‘My Account’ section, please select ‘Account History’ and the seat details will show there.

Successful members are advised that the tickets for this match will be loaded onto the new stadium access cards which have been issued this season.

If you are successful with your application and can no longer attend please email ticketoffice@tottenhamhotspur.com with your Client Reference Number(s) by 5pm on Monday, December 5, so we are able to cancel the match ticket (booking fees are non-refundable) and offer it to a One Hotspur member who was unsuccessful in the original ballot.

Applications for the ballot for the West Bromwich Albion home match will open at 10am on Monday, December 5.