All existing Season Ticket Holders will be sent a 2018/2019 Season Ticket pack via post and email on Monday 12 March 2018 with details of the range of seating options available, stadium and pricing information and full instructions on how the Season Ticket seat selection process will be implemented.
An outline of the process is provided below. Full details will be included in your packs and can also be found on our microsite at that time, where an interactive stadium map will be available for supporters to sample the seat views across the stadium bowl.
SEASON TICKET SEAT SELECTION PROCESS
In advance of this announcement, the Club has consulted and received feedback from fans in order to decide the fairest and most transparent order in which our existing Season Ticket Holder base of almost 40,000 will be able to select their seats at our new home.
A combination of two elements will be used to determine an existing Season Ticket Holder's position in the priority list to choose their seat:
1. The number of continuous years that a supporter has owned a Season Ticket.
2. The number of loyalty points held by an individual Season Ticket Holder on 5 February 2018. This total will continue to be used throughout this process, regardless of any additional points a supporter might accrue after this date.
This means that those existing Season Ticket Holders with the longest recorded Season Ticket tenure and largest balance of loyalty points as of 5 February 2018 will be invited to choose their seat first.
For those who became a Season Ticket Holder for the first time this season, your place on the priority list will be determined by your position on the Season Ticket Waiting List at the end of the 2016/2017 season. This would have been the rationale followed had we moved from White Hart Lane directly into our new stadium and therefore continues to honour the integrity of the Season Ticket Waiting List.
All Season Ticket Holders will be advised of their position on the priority list and the date that they are eligible to purchase from when they receive their packs.
Season Ticket Holders who are registered with our Disabled Access Scheme will be contacted at the time the packs are issued with specific details relating to their seat selection process too. The general allocation process will also remain as advised above, with those with the longest recorded Season Ticket tenure invited to choose their position first.
We recently asked all Season Ticket Holders to ensure we have the most up-to-date address and contact details for you to ensure you receive this information promptly. You can check that we have the correct details for you by clicking here.
In total, existing Season Ticket Holders will be spread across eight seat sales phases taking place over a four-week period.
For those eligible, the first sales phase will commence on Monday 19 March 2018, with subsequent phases opening periodically through late March and early April. Each Season Ticket Holder will be advised of their own dedicated sales phase in the communications issued on Monday 12 March 2018.
Once your sales phase opens you are then able to purchase at any point during the process up until the final closing date of the last sales phase on Thursday 19 April 2018.
PURCHASING AS A GROUP / WITH OTHERS
We appreciate that there are many who will wish to apply with others to ensure they are all sat together, despite being in different sales phases. In this instance, the group will need to apply on or after the sales phase assigned to the Season Ticket Holder who is in the later sales phase.
We recommend that, when Season Ticket Holders receive their packs with confirmation of their priority position, they discuss and identify their preferred seating options with other Season Ticket Holders they wish to sit with prior to purchasing in the relevant phase.
In line with previous Cup Semi-Final and Final allocation processes, a maximum of 20 Season Ticket Holders will be able to select seats together as part of a single group. Any groups wishing to purchase a larger volume should discuss seating preferences together in advance and look to purchase seats in the same area.
SECURING YOUR SEAT
To complete the registration of your Season Ticket at our new stadium, a £50 deposit will be required during your initial Seat Selection Phase, with the remaining balance payable between Tuesday 1 May and Wednesday 16 May 2018.
Groups purchasing together will need to choose one lead person to purchase seats on the group’s behalf and this lead person will be required to pay the £50 deposit for each individual in the group booking. This is in line with the policy the Club adopts when supporters purchase seats together for away matches. The remaining balances will be collected individually.
We are unable to offer a finance arrangement for deposits.
A payment plan will be available for those that wish to spread the cost of the outstanding balance of their Season Ticket as in previous seasons.
Once you receive your pack you will be able to visit the microsite, explore the interactive stadium seat map, go to the Season Ticket Frequently Asked Questions page or search iSpurs, our fan information resource, for any enquires you may have.
There will also be a dedicated email and telephone support centre available to assist any Season Ticket Holder once they receive their pack – this will be open from midday on Monday 12 March 2018. Details for all the above with links and numbers will be included in your email and packs.