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Season Ticket and Club Membership survey

Posted on 6 December 2004  - 12:00

Tottenham Hotspur (Spurs) Football Club is located in North London. The club is also known as Spurs. Tottenham's home ground is White Hart Lane. The club motto is Audere est Facere (To dare is to do).

We value your feedback and so would like to ask you a few questions about your Season Ticket and Club Membership packages, to help us improve it even further. Have your say and you could win a trip to Spurs Lodge to watch the team train and meet some of the players! Every survey completed before December 31st 2004 will automatically go into the hat to win this fantastic prize!<form name="frmQst" action="/asp/xt_feedback_multipleforms.asp" method="post"><input type="hidden" value="thfc" name="site" /> <input type="hidden" value="Spurs_questionnaire_2004" name="form_id" /> <input type="hidden" value="/article.asp?article=239690" name="returl" /> <input type="hidden" value="/article.asp?article=239690" name="redirected" />
Season Ticket Customer Number :
<input class="forms" size="34" name="memno" />
We need this to enter you into the prize draw!
What factors influenced your decision to purchase a season ticket?
To Support the team
<input id="q1a3" type="checkbox" value="To Support the team" name="q1a" />
Club spending on new players
<input id="q1b3" type="checkbox" value="Club spending on new players" name="q1b" />
Team success
<input id="q1c3" type="checkbox" value="Team success" name="q1c" />
Matchday experience
<input id="q1d3" type="checkbox" value="Matchday experience" name="q1d" />
To go with friends/family
<input id="q1e3" type="checkbox" value="To go with friends/family" name="q1e" />
Other (please specify)
<input class="textField" id="q1f3" maxlength="100" size="50" name="q1f" />
How do you purchase your season ticket?
In person<input type="radio" value="In person" name="q2" />
Online<input type="radio" value="On line" name="q2" />
By Post<input type="radio" value="By post" name="q2" />
Over the Phone<input type="radio" value="Over the telephone" name="q2" />
By Fax<input type="radio" value="By fax" name="q2" />
How do you rate the process of getting your ticket in this way (1 being poor and 5 excellent)
1 <input type="radio" value="1" name="q3" />2 <input type="radio" value="2" name="q3" />3 <input type="radio" value="3" name="q3" />4 <input type="radio" value="4" name="q3" />5 <input type="radio" value="5" name="q3" />
Did you have any problems with receiving your season ticket?
Yes<input type="radio" value="Yes" name="q4" />
No<input type="radio" value="No" name="q4" />
If yes, was your enquiry dealt with to your satisfaction?
Yes<input type="radio" value="Yes" name="q5" />
No<input type="radio" value="No" name="q5" />
How do you rate the standard of customer service at the ticket office? (1 being poor and 5 excellent)
1 <input type="radio" value="1" name="q6" />2 <input type="radio" value="2" name="q6" />3 <input type="radio" value="3" name="q6" />4 <input type="radio" value="4" name="q6" />5 <input type="radio" value="5" name="q6" />
Are you aware the Club has a published ticket charter?
Yes<input type="radio" value="Yes" name="q7" />
No<input type="radio" value="No" name="q7" />
Season Ticket Holders have access to our Whites Suite for pre-and post match hospitality (except for Platinum fixtures). Have you been to Whites this season?
Yes<input type="radio" value="yes_been_to_whites" name="q12" />
No<input type="radio" value="no_been_to_whites" name="q12" />
If you can't make any category A game, the ticket office can exchange your ticket for a £20 Spurs store voucher. Have you taken advantage of this benefit this season?
Yes<input type="radio" value="Yes_have_changed_For_Store_voucher" name="q13" />
No<input type="radio" value="No_have_changed_For_Store_voucher" name="q13" />
What other areas of the Club do you support?
Buy merchandise
<input id="q8a3" type="checkbox" value="merch" name="q8a" />
Buy additional tickets
<input id="q8b3" type="checkbox" value="tickets" name="q8b" />
Places on coaching courses
<input id="q8d3" type="checkbox" value="coaching" name="q8d" />
Buy stadium tours
<input id="q8e3" type="checkbox" value="tours" name="q8e" />
Buy corporate hospitality packages
<input id="q8f3" type="checkbox" value="hospitality" name="q8f" />
Subscribe to Spurs(((on!)))
<input id="q8g3" type="checkbox" value="Spurs(((on!)))" name="q8g" />
Have a Spurs credit card
<input id="q8h3" type="checkbox" value="credit card" name="q8h" />
Bet with Ladbrokes
<input id="q8i3" type="checkbox" value="Bet" name="q8i" />
Drink Carlsberg
<input id="q8j3" type="checkbox" value="Drink" name="q8j" />
Go on Thomson holidays
<input id="q8k3" type="checkbox" value="holidays" name="q8k" />
Take out insurance with Spurs Insurance Services
<input id="q8L" type="checkbox" value="insure" name="q8L" />
Subscribe to THTV
<input id="q8m" type="checkbox" value="THTV" name="q8m" />
Season Ticket Holders are now automatically Club Members.
What did you think about the content of your members pack?
Very GoodGoodFairPoorVery Poor
<input type="radio" value="q1Very G" name="question1" /><input type="radio" value="q1Good" name="question1" /><input type="radio" value="q1Fair" name="question1" /><input type="radio" value="q1Poor" name="question1" /><input type="radio" value="q1Very P" name="question1" />
Have you visited the new members only section Spurs Lodge on the club website?
Yes<input type="radio" value="q4Yes" name="question4" />
No<input type="radio" value="q4No" name="question4" />
If so what do you think of it?
Very GoodGoodFairPoorVery Poor
<input type="radio" value="q4aVery G" name="question4a" /> <input type="radio" value="q4aGood" name="question4a" /> <input type="radio" value="q4aFair" name="question4a" /> <input type="radio" value="q4aPoor" name="question4a" /> <input type="radio" value="q4aVery P" name="question4a" />
Which sections of the site do you find most interesting and enjoyable?
Scoop<input type="radio" value="4b_scoop" name="question4b" />
Gallery<input type="radio" value="4b_gallery" name="question4b" />
Robbo's Diary<input type="radio" value="4b_robbos_diary" name="question4b" />
Off the Shelf<input type="radio" value="4b_off the shelf" name="question4b" />
Interviews<input type="radio" value="4b_interviews" name="question4b" />
Player tips<input type="radio" value="4b_player tips" name="question4b" />
What would you like to see added to your membership package?
More newsletters and information<input type="radio" value="5_more newsletters" name="question5" />
More competitions and exclusive prizes<input type="radio" value="5_more competitions" name="question5" />
More discounts and offers on merchandise<input type="radio" value="5_more discounts" name="question5" />
More member’s only content on website<input type="radio" value="5_more members" name="question5" />
Other please specify:
<textarea name="q5_free" cols="50" maxlength="100"></textarea>
Do you take advantage of the 10% discount offered on Spurs Merchandise at family matches and other 10% days?
Yes — regularly.<input type="radio" value="6_yes - regularly" name="question6" />
Yes — sometimes<input type="radio" value="6_yes - sometimes" name="question6" />
Rarely<input type="radio" value="6_rarely" name="question6" />
Never<input type="radio" value="6_never" name="question6" />
Was not aware of the 10% discount for family matches<input type="radio" value="6_was not aware of discount for family matches" name="question6" />
If you are an adult member do you have children?
Yes<input type="radio" value="7_childrenyes" name="question7" />
No<input type="radio" value="7_children no" name="question7" />
Are you aware of the new Spurs Dribblers membership for 0-3 years olds ?
Yes<input type="radio" value="7a_Spurs Dribblers yes" name="question7" />
No<input type="radio" value="7a_Spurs Dribblers no" name="question7" />
If you have children are they JSM or Spurs Dribblers?
JSMDribblersNot JSM or Dribblers
<input type="radio" value="7b_JSM" name="question7b" /><input type="radio" value="7b_DRIBBLERS" name="question7b" /><input type="radio" value="7b_NOT JSM OR DRIBBLERS" name="question7b" />
If you or your children are JSM, what do you think of the JSM package?
Very GoodGoodFairPoorVery Poor
<input type="radio" value="7c_Very G" name="question7c" /> <input type="radio" value="7c_Good" name="question7c" /> <input type="radio" value="7c_Fair" name="question7c" /> <input type="radio" value="7c_Poor" name="question7c" /> <input type="radio" value="7c_Very P" name="question7c" />
Have you taken advantage of the new guest ticket scheme introduced this season ?
Yes<input type="radio" value="9b_yes" name="question9b" />
No<input type="radio" value="9b_no" name="question9b" />
If you have used the new guest ticket scheme, how many guest tickets have you bought?
<select name="question9c"><option value="-1" selected="selected">Please select</option><option value="9c - 0">0</option><option value="9c - 1">1</option><option value="9c - 2">2</option><option value="9c - 3">3</option><option value="9c - 4">4</option><option value="9c - 5">5</option><option value="9c - 6">6</option><option value="9c - 7">7</option><option value="9c - 8">8</option><option value="9c - 9">9</option><option value="9c - 10">10</option></select>
Have you bought tickets to an away match season?
Yes<input type="radio" value="9d_yes" name="question9d" />
No<input type="radio" value="9d_ no" name="question9d" />
On average how many away games do you attend each season?
<select name="question9e"><option value="-1">Please select</option><option value="9e_5 or Under" selected="selected">5 or Under</option><option value="9e_6 - 10">6 - 10</option><option value="9e_11 - 15">11 - 15</option><option value="9e_16 or More">16 or More</option></select>
Club Members are entitled to great deals from our partners such as Thomson, Ladbrokes and spurs(((on!))). Have you taken advantage of any of these this season?
Yes<input type="radio" value="11_yes" name="question11" />
No<input type="radio" value="11_no" name="question11" />
If you have taken advantage of the great deals from our partners, which offers did you take up? ( Tick all that apply)
Thomson Holiday Discount<input type="checkbox" value="11a_Thompson Holiday Discount" name="q11a" />
THTV free trial
<input type="checkbox" value="11a_THTV free trial" name="q11b" />
Spurs(((on!))) free trial
<input type="checkbox" value="11a_Spurs(((on!))) free trial" name="q11c" />
Ladbrokes free bet<input type="checkbox" value="11a_Ladbrokes free bet" name="q11d" />
Is there anything you would change about having a season ticket?
<textarea class="textField" id="comments1" name="comments1" cols="50" maxlength="75"></textarea>
What additional benefits would you like to see as part of your season ticket package?
<textarea class="textField" id="comments22" name="comments2" cols="50" maxlength="75"></textarea>
Thank you for taking part in our survey
<input type="submit" value="Submit" name="Submit2" /> <input type="reset" value="Reset" name="Reset" />
</form>