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Questionnaire

Posted on 3 September 2003  - 12:00

Tottenham Hotspur (Spurs) Football Club is located in North London. The club is also known as Spurs. Tottenham's home ground is White Hart Lane. The club motto is Audere est Facere (To dare is to do).

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What factors influenced your decision to purchase a season ticket?

Club spending on new players

<input id="checkbox1" type="checkbox" value="Club spending on new players" name="q1a" />

Team success

<input id="q1b" type="checkbox" value="Team success" name="q1b" />

Matchday experience

<input id="q1c" type="checkbox" value="Matchday experience" name="q1c" />

To go with friends/family

<input id="q1d" type="checkbox" value="To go with friends/family" name="q1d" />

To Support the team

<input id="q1e" type="checkbox" value="To Support the team" name="q1e" />

Other (please specify)

<input id="text1" maxlength="256" size="50" name="q1f" />

How do you purchase your season ticket?

<input type="radio" value="In person" name="q2" /> In person
<input type="radio" value="On line" name="q2" /> On line
<input type="radio" value="By post" name="q2" /> By post
<input type="radio" value="Over the telephone" name="q2" /> Over the telephone
<input type="radio" checked="checked" value="By Fax" name="q2" /> By Fax

How do you rate the process of getting your ticket in this way (1 being poor and 5 excellent)

<input type="radio" checked="checked" value="1" name="q3" /> 1<input type="radio" value="2" name="q3" /> 2<input type="radio" value="3" name="q3" /> 3<input type="radio" value="4" name="q3" /> 4<input type="radio" value="5" name="q3" /> 5

Did you have any problems with receiving your season ticket?

<input type="radio" value="Yes" name="q4" /> Yes
<input type="radio" checked="checked" value="No" name="q4" /> No

If yes, was your enquiry dealt with to your satisfaction?

<input type="radio" value="Yes" name="q5" /> Yes
<input type="radio" value="No" name="q5" /> No

How do you rate the standard of customer service at the ticket office? (1 being poor and 5 excellent)

<input type="radio" checked="checked" value="1" name="q6" /> 1<input type="radio" value="2" name="q6" /> 2<input type="radio" value="3" name="q6" /> 3<input type="radio" value="4" name="q6" /> 4<input type="radio" value="5" name="q6" /> 5

Are you aware the Club has a published ticket charter?

<input type="radio" value="Yes" name="q7" /> Yes

<input type="radio" value="No" name="q7" /> No

Is there any aspect of having a Season Ticket that you are not happy with and what additional benefits would you like to see as part of your season ticket package?

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